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Best Western Ontario Mills Mall

2.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Ontario
VIP Access

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Photo gallery for Best Western Ontario Mills Mall

Lobby
Exterior
Lobby
Property amenity
Premium bedding, down comforters, pillowtop beds, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Gym
  • Pet friendly
  • Laundry

Explore the area

View in a map
4395 Ontario Mills Pkwy, Ontario, CA, 91764
  • Place, Ontario Mills Shopping Mall
    ‪2 min walk‬
  • Place, Toyota Arena
    ‪15 min walk‬
  • Place, Ontario Convention Center
    ‪3 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪3 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed) | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Ontario

Located in Arena District, Best Western Ontario Mills Mall is within a 5-minute walk of sights such as Ontario Mills Shopping Mall and iFLY Indoor Skydiving - Ontario. This 105-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Located centrally in Ontario, it's connected to a shopping center and also close to Ontario Convention Center and Toyota Arena.

What's nearby

  • Ontario Mills Shopping Mall - 2 min walk - 0.1 miles
  • Toyota Arena - 15 min walk - 0.8 miles
  • Ontario Convention Center - 3 min drive - 3.3 miles
  • LoanMart Field - 4 min drive - 3.7 miles
  • Victoria Gardens - 5 min drive - 4.0 miles

Getting around

  • Upland Station - 8 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 6 min drive

Restaurants

  • ‪In-N-Out Burger - ‬3 min walk
  • ‪Raising Cane's Chicken Fingers - ‬5 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Dave's Hot Chicken - ‬8 min walk

About this property

Best Western Ontario Mills Mall

Pet-friendly hotel with free breakfast connected to a shopping center in Ontario
At Best Western Ontario Mills Mall, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include a hot tub, conference space, and a 24-hour business center.
Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, refrigerators, and microwaves. Weekly housekeeping is available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.4 out of 10, Very Good, 1,321 reviews
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The price is $107
Oct 26 - Oct 27
Total with taxes and fees
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center
  • 797 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Frequently asked questions

What's there to do near Best Western Ontario Mills Mall?

This hotel is situated in Arena District within a 10-minute walk of Ontario Mills Shopping Mall and iFLY Indoor Skydiving - Ontario. You'll also find Toyota Arena and Villaggio Nail Spa less than a mile away.

How much does it cost to stay at Best Western Ontario Mills Mall?

As of Oct 17, 2025, prices found for a 1-night stay for 2 adults at Best Western Ontario Mills Mall on Oct 26, 2025 start from $110.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Ontario Mills Mall?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Ontario Mills Mall include a casino on the premises?

No, Best Western Ontario Mills Mall doesn't have a casino.

Is there an indoor pool at Best Western Ontario Mills Mall?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Best Western Ontario Mills Mall a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and free Internet access as well as an outdoor pool.

Does Best Western Ontario Mills Mall have a hot tub?

Yes, this hotel has a spa tub.

Does Best Western Ontario Mills Mall feature a restaurant that includes a breakfast menu?

Best Western Ontario Mills Mall offers free full breakfasts each morning though there is no restaurant.

Does Best Western Ontario Mills Mall allow pets to stay for free?

Although they can't stay for free, pets are welcome at Best Western Ontario Mills Mall for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Best Western Ontario Mills Mall?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Best Western Ontario Mills Mall?

The closest major airport to Best Western Ontario Mills Mall is Los Angeles - Ontario Intl. Airport (ONT), which is 3.1 mi away (6 minutes by car). Another top airport is San Bernardino, CA (SBD-San Bernardino Intl.), which is located 21 mi away (32-minute drive).

Are there rooms with balconies at Best Western Ontario Mills Mall?

No, there aren't any guestrooms with balconies at Best Western Ontario Mills Mall.

Best Western Ontario Mills Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 317 out of 476 reviews
Rating 8 - Good. 102 out of 476 reviews
Rating 6 - Okay. 30 out of 476 reviews
Rating 4 - Poor. 15 out of 476 reviews
Rating 2 - Terrible. 12 out of 476 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elliot

Traveled with family
Liked: Staff & service
The property and rooms need some love. The carpet looks dirty, the bathrooms need a touch up all around (shower head had heavy calcium deposits, shower wall liner had visible tears, tile grout looks grimy). The laundry room - the washer looks like no one has cleaned it since they were installed. The software used requires you to fund your "account" and your choices are $10, $25, $50 - each wash or dryer use is $4 so you'll likely leave an unused balance. The staff was friendly and helpful. I wish their hospitality reflected in their rooms and property overall
Stayed 7 nights in Jul 2025

8/10 Good

Brigette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great breakfast, ongoing coffee and water, nice workout room, excellent oool and jacuzzi. Will stay again.
Stayed 1 night in Jul 2025

6/10 Okay

Maxwell

Business traveler
Liked: Cleanliness, property conditions & facilities
It's fine, but the lack of an airport shuttle for morning flights is a huge weakness. ONT is just beyond walking distance, guests should not have to shell out $20 for Uber/Lyft to get there when the hotel has a van just sitting there.
Stayed 3 nights in Jun 2025

10/10 Excellent

jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Eva

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brittany Tate was the Best she was helpful and so nice and she went over and beyond and I had a long day at work and stressed she made it all right and thank you Brittany
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Edwina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very nice hotel, very clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 6 nights in May 2025

8/10 Good

Robert W

Stayed 2 nights in Jun 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

glen

Stayed 1 night in Jun 2025

8/10 Good

Timothy

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
The property is old and is need of an update: carpeting, electricity that reflexes the needs of modern technology, and lighting.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was extremely relaxing. Check-in was a breeze and all staff were very friendly and helpful. The room was clean and spacious.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alicia, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Marisela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has lots of space
Stayed 1 night in May 2025

10/10 Excellent

George, Hatfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

juan

Traveled with family
Liked: Cleanliness, staff & service
This was good for the price and location, i would go back
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ontario Nice Stay

Very nice checkin and checkout staff and experience. The room was clean and comfortable during my stay. Only distraction was a constant fan noise over the bathroom.
Stayed 1 night in May 2025

8/10 Good

Linda, Carver

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and very clean
Stayed 1 night in May 2025

8/10 Good

Hope

Stayed 1 night in May 2025

10/10 Excellent

JonThomas

Stayed 1 night in Apr 2025