They wouldn't let my husband check in to the room even tho i called them to tell them know that i would be arriving on a late flight and the room had all ready been paid for. They gave us a less quality room than what i had reserved. On the orbit site it said that there was free breakfast but it was only free for two guess when we reserved for 4 people. Even tho i reserved for 4 people everything in the room was for 2 people example toiletries. We checked out two days before because of the corona virus i tried so many time to call orbit to cancel and after holding for over 30min it would just hang up on me.
Hotel doesn’t clean good, and swelled .It was no good time to leaved here .
very close to highway and airport. Big rooms with refrigerators and microwaves. All you really need for a couple nights
Clean room and decent customer service. We stayed for three nights.
We didnt get room service bit the room was very nice
Noisy hotel. Parties and a lot of shouting going on until 3 am. Rooms are run down.
Should rate $40 a night still have the same service
The staff was very friendly. I checked in after driving 6 hours and the room I was given looked occupied. The bed was messy and food was out and the bathroom had towels on the floor. I called the office from the room and notified them that I think i'm in an already occupied room. I gathered my things swiftly and walked back to the front desk. They apologized and gave me a room on the second floor. I was excited to sit in the jetted tub and relax after my long drive. The jetted tub did not work and I spent a little extra for this experience to spoil myself. All I could do was take a bath. I was so disappointed and did not feel like contacting the office again after the first experience and moving rooms. I just accepted it as it was. Then after a nice comfortable sleep in the bed. I might add the bed was heavenly, I slept like a baby. I woke up and wanted to make coffee, the little gadget that holds the coffee was missing. Thank God I had tea bags in my travel bag. I was able to use the microwave and make myself some tea and grabbed some coffee in the lobby. I notified the staff when departing of all the malfunctions and how disappointed I was. The very nice young lady that assisted me on my checkout stated that she would make a note of all the things that I encountered.
The room is old. Stair case located oddly. Breakfast is good. Not allowed front desk call. Service is poor.
There is a Charge for everything. Free breakfast is not worth it here. Limited.
There is not a resterant. There is breakfast in the morning like a dining hall. Same thing everyday. No fruit other than tiny apples. No ice machines on each floor.You need to go to 1st floor. The elevator closet to us was out of order. Spa was closed a few days. The room wasnt cleaned everyday. Although they did bring fresh towels and washcloths when asked. Wake up calls were on time and punctual.
Waa my first time there but enjoyed the environment
Nice rooms. Convenient upscale from Motel 6, but still affordable. Pool has been under maintenance for months now. Stay here frequently.
THE ROOMS WERE BIG THE WALLS WERE THICK the rooms are centered around the pool like bungolos pool water cold and the jaccuzi water was hot all good
Hotel d’Lins Ontario Airport places you within 3 miles (5 km) of popular attractions like Ontario Mills Shopping Mall and Ontario Convention Center. This 150-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:00 AM.
All 150 rooms provide microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with wired Internet and free WiFi. Other standard amenities include ironing boards and desks.
Guests of Hotel d’Lins Ontario Airport have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free newspapers, laundry facilities, and an ATM.
They wouldn't let my husband check in to the room even tho i called them to tell them know that i would be arriving on a late flight and the room had all ready been paid for. They gave us a less quality room than what i had reserved. On the orbit site it said that there was free breakfast but it was only free for two guess when we reserved for 4 people. Even tho i reserved for 4 people everything in the room was for 2 people example toiletries. We checked out two days before because of the corona virus i tried so many time to call orbit to cancel and after holding for over 30min it would just hang up on me.
Hotel doesn’t clean good, and swelled .It was no good time to leaved here .
very close to highway and airport. Big rooms with refrigerators and microwaves. All you really need for a couple nights
Thank you for your kind feedback and glad to know that you enjoyed your stay. Looking forward to serving yoou in the future
Hello... good rating is always an encouragement for us to do better, thank you for the kind rating. We are looking forward to better serving you in your next visit
Clean room and decent customer service. We stayed for three nights.
We are glad to know that you enjoyed your stay with us and appreciate your kind feedback Please do come back and see us in the future
We didnt get room service bit the room was very nice
Thank you for staying with us, HAPPY HOLIDAYS !
Noisy hotel. Parties and a lot of shouting going on until 3 am. Rooms are run down.
Our sincere apologies for the late crowd, the entire town was filled with concert attendees, who returned after the event, going to bed so late. Facility upgrades are currently in progress. Truly,
Should rate $40 a night still have the same service
Thank you for staying with us and for the great reviews ! We look forward to welcoming you back again, soon. Sincerely, Charles and Team
Thank you for staying with us. We will look forward to serving you better every time, as our facility upgrades and hotel enhancement is currently underway. Sincerely, Charles and Team
Good afternoon Ms. Nora, We are terribly sorry to hear about your unpleasant stay with us. Regarding about your husband wants to check in ahead of you, did you let us know in advance that he will be checking in ahead of you? If this was not case, we would not be able to accommodate him if the reservation was under your name. It's for your safety and security. Regarding the breakfast, our guests are entitled to have two breakfasts per room and extra guests would be an extra fee. Regarding the room and amenities inside, we apologize for our shortcoming. Rest assured that we'll look into this incident and we'll prevent this from happening again. Thank you very much.