It was pretty good stay up until a requests for later check out twitch I'm sure could have been acceptable but we had a very rude person running the friend desk that would hear nothing of it and din't care to hear anybody's concerns.
We feel so welcome when we enter the front desk. The staff make me want to come every weekend. Thank you guy's for warm welcome.
Very professional people working there. The smiles & kindness we get when we enter the lobby. It feels like my second home. I feel safe & comfortable. The morning coffee & muffins are so delicious. We just love Extended Stay in Ontario. The best!
Room has mini kitchen and fridge,stove and microwave!
No hangers in our room. All kitchen supplies at front desk (for sanitary reasons). Room was comfortable otherwise.
Overall, I was very satisfied with my stay. I had originally booked 2 double queen rooms, but unfortunately, we weren't able to get them due to overbooking. However, I was accommodated to 4 single rooms instead...and they were all next to each other! The rooms each came with a water bottle, cookies, popcorn and chapstick.. how cute! The rooms were clean and comfortable. Parking is easy and the hotel is in a prime location for food and shopping. I'd definitely recommend staying here.
Cleanliness and facilities are both pretty good at this location.
Front desk person is very friendly! Location is good (next to HWY), so good place for traveling people.
Breakfast was only coffe and muffins.... what kind of breakfast is that??? Very disappointed
I was waken by someone scraping outside my window, called front desk and he said he would call maintenance. Well nothing stopped, the scraping continued for another hour.
Hotel was very dated, but okay, but my room on first floor was extremely dirty. Looked as if it hadn't been vacuumed in a long time. Shower head mount was broken and the hose and shower head were laying on shower floor and had to be held. Very disappointed in my stay.
Excellent location. Staff are very helpful.rooms are clean and comfortable
The staff, Mike, Alissa, Shelly, Rigo, Nikki, Daryl, Nicole, everypne is beyond kind and just wonderful hospitality. The room attendent staff are always sweet and nice as can be. Never a complaint and will always book here.
Mike, Daryl, Sherry, Alissa, Rigo. Nikki, Nicole the entire staff make this a wonderful stay and are more than just hospitable, they are a great team and superb individuals who,go out of thier way for anything.
Within a short walk of Toyota Arena, Extended Stay America Suites Los Angeles Ontario Airport is within 2 miles (3 km) of Ontario Mills Shopping Mall. Each of the 127 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 127 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America Suites Los Angeles Ontario Airport features free WiFi in public areas, a meeting room, and coffee in a common area. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has laundry facilities.
It was pretty good stay up until a requests for later check out twitch I'm sure could have been acceptable but we had a very rude person running the friend desk that would hear nothing of it and din't care to hear anybody's concerns.
It was good to read you enjoyed your stay overall. We would, however, like to apologize for the unpleasant encounter you had with one of our associates. We regret not being able to grant your request for a late checkout. We are grateful for your patience, and we will address your concerns with our team. We hope to have another opportunity to host you whenever your travels bring you to the area. Sincerely, Hotel Management
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
We feel so welcome when we enter the front desk. The staff make me want to come every weekend. Thank you guy's for warm welcome.
Johnny, we are delighted you chose Extended Stay America for your visit, and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard-working staff, and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town. Sincerely, Hotel Management
Very professional people working there. The smiles & kindness we get when we enter the lobby. It feels like my second home. I feel safe & comfortable. The morning coffee & muffins are so delicious. We just love Extended Stay in Ontario. The best!
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our complimentary grab-and-go breakfast. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
Room has mini kitchen and fridge,stove and microwave!
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and loved your fully-equipped suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
No hangers in our room. All kitchen supplies at front desk (for sanitary reasons). Room was comfortable otherwise.
Thank you for being our guest. We are glad you were overall pleased with your room. However, we are sorry to learn that we failed to meet some of your expectations. Your constructive feedback will help us better understand what our guests are looking for. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Overall, I was very satisfied with my stay. I had originally booked 2 double queen rooms, but unfortunately, we weren't able to get them due to overbooking. However, I was accommodated to 4 single rooms instead...and they were all next to each other! The rooms each came with a water bottle, cookies, popcorn and chapstick.. how cute! The rooms were clean and comfortable. Parking is easy and the hotel is in a prime location for food and shopping. I'd definitely recommend staying here.
Thank you for the fantastic rating about your stay at Extended Stay America. Despite being unable to accommodate you in the room of your choice, we are thrilled to learn that our cordialness and willingness to make your stay a great one by providing you with well-appointed accommodations succeed outstandingly for a memorable experience. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Cleanliness and facilities are both pretty good at this location.
Sergio, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and loved our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management