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The Pelham - Starhotels Collezione

5.0 out of 5.0

The Pelham - Starhotels Collezione

5.0 out of 5.0

Recent guest reviews

This is an excellent boutique hotel. Not the 5 star kind of hotel, but charming and comfortable. I would rate it 3 or 4 stars. The good points: The room was clean and well maintained. Water was brought to our room every day and much appreciated. Slippers and robes as well as large thick towels were great. A free smart phone was provided. There was a shower with a good deep (but narrow and high) tub. Be careful if navigating a tub is a problem for you. I did not see an outlet in the bathroom for a hairdryer. The magnifier mirror was appreciated as well The concierge was helpful and the breakfast in the downstairs restaurant was good. The location can't be beat! It's directly across from the South Kensington station and within walking distance of 3 important museums. You can get anywhere from this hotel, including the airport. There are some negatives, and here's where the aforementioned "hype" comes into play. We were traveling with a 13 year old and consequently booked what is described as a "Junior Suite". I don't know why they gave it that name. It was just a regular small room. There was nothing about this room different from any other ordinary small room. A cot was brought in which was so uncomfortable with springs sticking in the sleeper's back that we complained. It was replaced with a new one--only marginally better. Once the cot is in place, there's really no way to navigate to the closet and dresser--only a modicum of space between them. This is NOT what I would expect from a room labeled "Junior Suite"---at least not in the U.S. We had room 202, which faces on the street and is bright and sunny, decorated in green plaid. Just be aware that if you're seeking sleeping arrangements for 3, it's simply an uncomfortable cot placed in a regular room. For two it would be just fine.

Searched for this dream hotel for almost 50 years and finally found it about 10 years ago. Beautiful rooms, good sized bathrooms, quiet, and the friendliest, most helpful staff you can imagine. Very near the South Kensington tube station and major museums. Can't imagine staying anywhere else in London.

We just got home from London and an absolutely lovely stay at The Pelham Hotel in South Kensington. It looks very unassuming from the outside, but once you step inside it's like being in a comfy, warm, old-world charmer. The sitting room in the front is bright and airy with cushy chairs and couches. Same with the vibrant "red room" in the back. Jet lagged when we got there, I sat down and promptly fell asleep. :) The accommodations were stately and oh-so-comfortable. When I first sat on the bed I thought, "Oh no, this bed feels hard. I'm not going to sleep." But honestly, it was the best sleep I've ever had. I meant to ask them the brand name of the mattress but totally forgot. Dang. I loved our room location. First floor looking out over the street, with the Union flag waving in the breeze. The hotel is small, 48 rooms I think? - but that makes it even more charming. Located across the street from the Tube, we had our choice of three lines that literally took us anywhere we wanted to go. I felt safe walking around day or night, and loved the proximity to some trendy shops, eateries, and museums. Lastly, the staff. So warm, caring and accommodating. Each request was handled right away to our utmost satisfaction. And they were all SO nice - Heidi from the front desk, as well as concierges Zhenia and Gabriel. The restaurant staff was wonderful too - they made sure to have everything we liked out for the continental breakfast! Thank you all for your kindness, warmth and desire to make two chatty Americans and their child so happy on their trip of a lifetime!

The hotel is direct across Cromwell Place from the South Kensington tube station. Lots of restaurants nearby and close to the V & A and Kensington Palace gardens. We booked an executive double room which was very roomy, had a king bed and large modern bathroom; all excellent. The room was quiet even though it faced Cromwell Rd. The hotel was "boutique" in size with excellent service. We would definitely repeat staying there.

This was the perfect hotel for our busy London holiday. It was right across from the tube station and a bus station. The staff were wonderful and the food was delicious. Room was very clean and unique! Would recommend and would come back.

Staff was very friendly. Very cozy sitting rooms are on the Lobby floor. We did not try the restaurant. Across the street from a lovely restaurant called Brompton Market. Bed was very comfortable with great linens but very small. Bathroom was a nice size. It is a small boutique hotel with one lift/elevator. We enjoyed our stay very much. Near south Kensington underground stop which is very convenient.

We have been several times to the Pelham and enjoyed each stay. The front desk and concierge personnel are friendly and efficient. We had booked a 'Superior' room as in the past. The room we were given was TINY. Superior to what? A broom cupboard? It was so small that we had to ask that the two chairs be taken out so that there was enough room for the suitcases. Very little space for clothing. Tiny bathroom, but functional with all amenities that are needed. I expressed my surprise about the size compared to previous visits and was told that we had been upgraded in the past! When booking therefore, be aware that the term superior is really false advertising. Although the breakfast is good, the dining-room staff are poor. Each day there were items missing (food, napkins, jam, butter etc) which showed a lack of professionalism. And the noise made by the staff clearing away plates etc made the whole eating experience unpleasant. The noise level was so high that even the very pleasant background music could not be heard.

My room, which I booked independently, was brilliant though very expensive. However, my sister and her family booked a triple room through Costco, and this room was extremely was tiny, with no room to walk around at all once the (uncomfortable) rollaway bed was brought in. Additionally, the view from the room was of a narrow brick alleyway and multiple iron fire escapes. Will be informing Costco (whose hotel choices are normally great) that this hotel gives its members substandard rooms. All staff, however, were outstanding.

We stayed at the Pelham about 6 years ago and raved about it, so when we returned to London, we had no qualms about staying again. The hotel is directly across from the South Kensington tube station and 2 blocks from the Victoria and Albert Museum. It also is convenient to many restaurants from fast food to gourmet. When we arrived, the hotel was just a we remembered it, which, as we went along, became the crux of our concerns. The staff is very professional, as you would expect, but there were a few times when they either seemed distracted or absent from their posts. This meant waiting for someone to appear so that they could help us. They also seemed a bit less friendly than what we had remembered. Our room was what we had expected, in terms of elegance. However, it because clear that the hotel (or at least our room) had not been updated since our last visit. The carpets were getting a bit thin, the "antique" armoire had draws held together with hook and eye closures. The mattress I slept on had a depression in the middle from long use. None of the electrical outlets was more than 12 inches off the floor and behind furniture. The bathroom was beautiful, but this was the only hotel of 4 we stayed in that did not have grab bars in the bath tub. Since the step up into the bath tub is high, it is a bit difficult to navigate if you have any mobility issues. The breakfast buffet was the least comprehensive of the four hotels on out trip. We think that this Preferred hotel was bought in the last several years by a new management company that isn't quite as rigorous as the former owners. So, great location, still a nice hotel, but needs an overhaul to really compete it it's chosen class.

We had a wonderful three night stay here. Room was very small so my husband and I were very cozy. Staff was responsive to our requests for firmer pillows and early to go breakfast. A cell phone, Handy, was provided at no charge and was very helpful for our exploration through London. The included breakfast was pretty limited. Bus stop right in front, underground station across the street, plus the ability to walk to lots of things.

15 Cromwell Place, South Kensington London England

Hotel highlights

  • Walking distance to Natural History Museum and Victoria and Albert Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in London City Centre, The Pelham - Starhotels Collezione is adjacent to Natural History Museum and within a 5-minute walk of other popular sights like Victoria and Albert Museum. This 52-room, 5-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi.


Enjoy a leisurely bite to eat at La Trattoria, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. English breakfast is offered for a fee each morning from 7 AM to 11 AM.


Guests can expect to find free WiFi and 36-inch a flat-screen TV with cable channels. Beds are dressed in Frette Italian sheets and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a minibar, free weekday newspapers, and free bottled water.

Property features

Renovated in 2016, The Pelham - Starhotels Collezione offers a 24-hour fitness center, free WiFi in public areas, and a business center. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include express check-in, express check-out, and a fireplace in the lobby.

Room options

King Suite

King 1 | Sleeps 3

Deluxe Triple Room

Full 1 | Sleeps 3

Deluxe Double Room

Queen 1 | Sleeps 2

Executive Double Room

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

92.0% of guests recommend this hotel

Total of 1029 reviews

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.