The breakfast/brunch was divine
Incredibly helpful staff and great location.
Attentive and polite staff, comfortable quiet room, great location, good breakfast. But there was a small problem with waiting for accommodation in the restaurant for breakfast.
The Hotel is beautiful, and the courtyard is something to behold. Staff was very helpful and friendly. The food at their restaurant was outstanding. Overall we very much enjoyed our stay and we'll be back.
Beautiful hotel! Concierge staff were amazingly helpful! Would love to go back!
Great stay, staff supernice
Friendly, helpful staff.
Wonderful staff, great location, good restaurant with excellent restaurants nearby. We we got to the hotel early afternoon. The staff graciously put us into our room early, allowing a quick nap to recover from jet lag. Dining with friends at Quilon was one of the highlights of the trip. The hotel would be 5/5 but for two issues. There was construction nearby that generated daytime and one night, late evening noise. We were on the street side and the walls between rooms were very thin, and I suspect set up mirror fashion. We could hear our neighbors talking fairly late at night, though they were speaking in normal tones.
The room size and especially the mattress were great. But our stay was pretty disappointing for a number of reasons. The TV constantly shut off on its own. Nespresso machine didn't work. Elevators were out for most of our stay. Staff wasn't very knowledgeable about amenities and in some cases weren't very friendly. Mildew around the corners of the tub/shower. I expected a lot more from a Taj hotel.
Service was terrible, particularly with Food and Beverage outlets.
Worn out carpets. Old furniture and poor beds. Lobby looks great, but that doesn’t overcome lack of upkeep throughout. Great location.
I loved the breakfast and location
This hotel was wonderful. We didn’t want for anything, everyone went the extra mile to please us. Very clean and it was close to what we wanted to do. Will definitely stay here again!
This hotel had excellent customer service and they made special accommodations for meals due to a walking problem that occurred during my trip. The hotel is also very well located to tube, rail and London attractions. However, some of the older rooms need to be renovated as I stayed for 10 days both in a newer section and an older one. Also, the room service selections are limited and they charge 5 pounds for a napkin, plate and silverware. Extremely high costs for food service, even by London standards.
Inside of rooms could be better cleaned. Table tops not wiped and sanitized enough, carpet not vacuumed well and the eating/drinking service area not well maintained. Shower door stuck.
The breakfast/brunch was divine
Incredibly helpful staff and great location.
Attentive and polite staff, comfortable quiet room, great location, good breakfast. But there was a small problem with waiting for accommodation in the restaurant for breakfast.
The Hotel is beautiful, and the courtyard is something to behold. Staff was very helpful and friendly. The food at their restaurant was outstanding. Overall we very much enjoyed our stay and we'll be back.
Beautiful hotel! Concierge staff were amazingly helpful! Would love to go back!
Great stay, staff supernice
Friendly, helpful staff.
Wonderful staff, great location, good restaurant with excellent restaurants nearby. We we got to the hotel early afternoon. The staff graciously put us into our room early, allowing a quick nap to recover from jet lag. Dining with friends at Quilon was one of the highlights of the trip. The hotel would be 5/5 but for two issues. There was construction nearby that generated daytime and one night, late evening noise. We were on the street side and the walls between rooms were very thin, and I suspect set up mirror fashion. We could hear our neighbors talking fairly late at night, though they were speaking in normal tones.
