Holiday Inn London - Kensington High St. by IHG

4.0 star property
Hotel with a full-service spa, near Kensington Palace

Choose dates to view prices

Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Creator video
Exterior
Property amenity
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available

Explore the area

View in a map
Wrights Lane, Kensington, London, England, W8 5SP
  • Place, Kensington Palace
    ‪12 min walk‬
  • Place, Royal Albert Hall
    ‪15 min walk‬
  • Place, Buckingham Palace
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪26 min drive‬

Room options

Premium Room

7.6 out of 10
Good
(12 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Standard Room

7.6 out of 10
Good
(46 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed, Accessible

7.6 out of 10
Good
(17 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

7.0 out of 10
Good
(18 reviews)
  • 257 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

7.6 out of 10
Good
(220 reviews)
  • 160 sq ft
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed

7.2 out of 10
Good
(32 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 2 Twin Beds

8.4 out of 10
Very good
(7 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Premium Room, 2 Twin Beds

7.4 out of 10
Good
(20 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 2 Twin Beds

7.4 out of 10
Good
(73 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Suite, 1 Bedroom

  • 431 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

London

Located in London City Centre within a short walk of Kensington Palace, Holiday Inn London - Kensington High St. by IHG is within a mile (2 km) of other popular sights such as Olympia Events. This 706-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Kensington High Street - 3 min walk - 0.2 miles
  • Kensington Palace - 12 min walk - 0.7 miles
  • Royal Albert Hall - 15 min walk - 0.8 miles
  • Olympia Events - 18 min walk - 1.0 mile
  • Buckingham Palace - 7 min drive - 2.2 miles

Getting around

  • High Street Kensington Station - 4 min walk
  • Kensington (Olympia) Underground Station - 19 min walk
  • Heathrow Airport (LHR) - 33 min drive

Restaurants

  • ‪Dishoom Kensington - ‬6 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Pret a Manger - ‬3 min walk
  • ‪Devonshire Arms - ‬4 min walk
  • ‪Akira - ‬5 min walk

About this property

Holiday Inn London - Kensington High St. by IHG

Hotel with a full-service spa, near Kensington Palace
Guests of Holiday Inn London - Kensington High St. by IHG enjoy a full-service spa, an indoor pool, and a gym. Self parking is offered for GBP 45 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and meeting rooms.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 45 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Frequently asked questions

Is free cancellation available at Holiday Inn London - Kensington High St. by IHG?

Holiday Inn London - Kensington High St. by IHG offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn London - Kensington High St. by IHG?

As of Oct 11, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn London - Kensington High St. by IHG on Oct 26, 2025 start from $116.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Holiday Inn London - Kensington High St. by IHG?

This hotel is situated in London City Centre within a 10-minute walk of Kensington High Street and Kensington Gardens. You'll also find Kensington Palace and Royal Albert Hall less than a mile away.

Is parking available on site at Holiday Inn London - Kensington High St. by IHG?

Yes, parking is offered for GBP 45 per day. Though parking is limited, accessible parking and electric car charging are also available.

Is there a spa available at Holiday Inn London - Kensington High St. by IHG?

Imagine is the hotel's spa and services include Swedish massages, prenatal massages, body wraps, and couples treatments.

Does Holiday Inn London - Kensington High St. by IHG feature a casino at the property?

No, Holiday Inn London - Kensington High St. by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn London - Kensington High St. by IHG?

Yes, this hotel has an indoor pool.

Is Holiday Inn London - Kensington High St. by IHG good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Holiday Inn London - Kensington High St. by IHG have a hot tub?

Yes, this hotel has a spa tub.

Does Holiday Inn London - Kensington High St. by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn London - Kensington High St. by IHG serves a full breakfast for a surcharge each morning at Boulevard Restaurant.

Does Holiday Inn London - Kensington High St. by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn London - Kensington High St. by IHG though service animals are welcome.

Are there connecting rooms at Holiday Inn London - Kensington High St. by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn London - Kensington High St. by IHG?

The closest major airport to Holiday Inn London - Kensington High St. by IHG is London City Airport (LCY), which is 13.3 mi away (67 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 14 mi away (33-minute drive).

Are there rooms with balconies at Holiday Inn London - Kensington High St. by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn London - Kensington High St. by IHG.

Does Holiday Inn London - Kensington High St. by IHG have a wedding venue?

There are wedding services available at Holiday Inn London - Kensington High St. by IHG if that's in your vacation plans.

Reviews

Holiday Inn London - Kensington High St. by IHG Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 726 out of 1631 reviews
Rating 8 - Good. 459 out of 1631 reviews
Rating 6 - Okay. 229 out of 1631 reviews
Rating 4 - Poor. 112 out of 1631 reviews
Rating 2 - Terrible. 105 out of 1631 reviews

Reviews

2/10 Terrible

Bianca

Traveled with partner
Disliked: Cleanliness
Fire alarm went off 7/12/25@5:30 out section of 4 rooms went into the hall Alarm stopped there was no PA announcement of false alarm or accidental alarm No apologies No explanation No concession handled poorly
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Perfect location, poor room.

Check-in was excellent, and we enjoyed a lovely lunch in the garden. However, the room was disappointing—cramped space, poor amenities, and no drinking water provided. Accessing the wardrobe was a struggle. During a fire evacuation, there was no staff guidance, and with lights off, many guests were left disoriented and unsure where to go. Which felt unsafe.
Stayed 1 night in Jul 2025

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, property conditions & facilities
I stayed at this hotel 3 years ago and returned because of the high standard of attention given to guests. The staff was very accommodating and friendly. Our room was very clean and comfortable. The garden was a lovely quiet place where you could wind down with a drink or food after a busy day.
Stayed 4 nights in Jun 2025

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good once switched to another room.

Stayed 3 nights in Jul 2025

6/10 Okay

PHILIP

Stayed 1 night in Jun 2025

8/10 Good

Lisa

Stayed 1 night in Jul 2025

2/10 Terrible

Augusto, new york

Though I had a prepaid room, I arrived at 3 am to find that the hotel had sold my room to someone else!! Shocking! I decided to walk out of the hotel at 3:40 am and start looking for another hotel. A bit of a nightmare!
Stayed 2 nights in Jul 2025

10/10 Excellent

Anne

Stayed 3 nights in Jul 2025

10/10 Excellent

Hyun Jung

Stayed 4 nights in Jun 2025

4/10 Poor

Thomas

Disliked: Amenities, property conditions & facilities
Good location but wouldn’t recommend for more than a night or two. Faulty switches in the bedroom, extremely noisy. Room cleaning everyday and enter the room without knocking and also when the do not disturb sign is on. Room also extremely small and not big enough for such a big bed
Stayed 2 nights in Jul 2025

6/10 Okay

Alex

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

lauren

Traveled with partner
Disliked: Amenities
Checked us into the wrong room, we were told to pack our bags and go to reception the next morning to get a room change and were told it was not possible , miscommunication of staff and didn’t get a refund for the room difference.
Stayed 3 nights in Jul 2025

8/10 Good

Michael

Stayed 1 night in Jun 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for Royal Albert Hall
Stayed 1 night in Jun 2025

8/10 Good

Beverley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel near tube
Stayed 2 nights in Jun 2025

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 2 nights in Jun 2025

10/10 Excellent

Mohammad

Stayed 1 night in Jun 2025

10/10 Excellent

Abdullahi

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Aircon doesn’t work in this hotel - in two rooms at least
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Moataz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely small room, air conditioning makes loud noise, minimal sound proof bin truck woke us up at 6am even when we were on the 5th floor and windows closed.
Stayed 2 nights in Jun 2025

6/10 Okay

Cynthia

Liked: Cleanliness, amenities
Location. Clean. Forecast heatwave, a/c in initial room not working Despite IHG, 4 nite stay, 3rd stay in year, transfer room run down, in housekeeping wing. At least quiet since few guest rooms there. Phone not working, informed desk at 9:30 am. Return 5pm, not repaired. BUT wonderful maintenance gentleman to room w/in 5 minutes. Replaced. 5 am fire alarms on 23rd. Initially sent back up stairs to rooms. 'False alarms." Kept screaching. Then full alarms....exited to street area. Standing in sleep clothing 50 minutes. Told nothing. One fire truck, 5-6 firefighters in lobby. Not even offer of free Starbucks at 6am re-entry. NO WORDS OF APOLOGY! NO COMPENSATION. That time of am typical to prep for early am flights.
Stayed 4 nights in Jun 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Room comfort

Incompetence Inn

The hotel management decided to check us out even though we requested PAID pre check in a late check out at 4. Now we are out on the street with suitcases and we dont need to be at the airport before 6 PM!!! The check in agent confirmed that we are getting the late check out but suddenly they said we have no records of that. Not worth spending your money here, plenty of better clean and lively places.
Stayed 5 nights in Jun 2025

4/10 Poor

Sarah

Traveled with family
Disliked: Property conditions & facilities
The rooms were smaller than even a Norma. European hotel room. Our room was very old and needed to be updated, broken tile in the bathroom and peeling paint.
Stayed 6 nights in Jun 2025

4/10 Poor

Ryan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re used to sleeping in a shoebox, showering in a bucket, having the fan blow at a rate that would be near the rate of an infant and paying top price - this is the place for you! You would be way further ahead staying only a little ways away from here to have a much better experience.
Stayed 1 night in Jun 2025