The Dorchester Hotel

Went for a few drinks with some family and we were spoilt for choice with the cocktails but we all had different and they were amazing!!! We had some nibbles as well and our waitress even escorted me to the loo! The service was flawless and as ever the flowers looked stunning. Coming back in October and I can't wait!

Arrived at 4pm and was told to sit and wait ion a side seat whilst the reception checked with housekeeping to see if the room was ready. (Check-in from 3pm?) Left waiting for 10 mins, the receptionist had clearly forgot and when prompted tried again. One of the keys didn't work in the lift and the assistant duty Manager said i will get you another one, this didn't appear. Arrived back in the afternoon to find a cleaning cloth on the bathroom floor, this was even missed by the night turn -down service in the evening. Newspaper turned up on one day but not on the other. Noticed a half eaten peach by the lift on a ledge at 6.30pm, this was still there at midnight, clearly ignored by staff. When i complained at check-out, i was asked if the hotel could contact me about the issues, guess what, i haven't heard anything since. Please don't reply to this review and to apologise and say our standards did not meet yours on this occasion but please contact us to make another booking and we will give you a better service, don't bother, put all your efforts into looking after your current guests. My advice is to avoid disappointment, stay at The Rosewood, a far better service!

What can I say-expectation was there for the obvious reasons as an iconic venue for food in the famous grill. Customer journey from start to in between each course and the finale was perfect. Attentive service, naturally executed,not too much and great chats with the various team members who look after you in the 2 hours. They don't need my recommendation as the experience is still fresh as it was 20 years ago.

A special birthday surprise and from the moment of arriving after letting the hotel know of the event. The birthday boy was greeted by all members in each department With a Happy Birthday wish, from Breakfast to Dinner. Elegance,sophisticated a huge memory. No one could be disappointed even without a celebration .

The hotel decor is really second to none- rows and rows of fresh flowers. The service was great. We had a light bite in the Grill with a lobster Caesar salad which was about £50. So a pricey evening but worth it. Live music only added to the occasion.

Probaby two types of clientele stay at the Dorchester: the widely reported rich and famous, and then those who are earnestly working through their bucket list and have the Dorchester as one of those things one ought to try (a bit like a parachute jump). The whole package (staff, services and amenities) are all that is promised, and we (of the latter category of visitor) were warmly welcomed, and we thoroughly enjoyed our few nights. The rooms are what any luxury hotel ought to provide, but special mention for the beds which were superb and the bathroom which was quaintly engaging. Breakfast is a holiday treat on its own, and the evening with friends in the Alain Ducasse restaurant was sublime. Don't think about the money (if you need to, don't go) but I fully understand what it must take to run an institution like this. The only murmur was the permanent feeling that we were being ever so very slightly patronised as it was clear this was special for us. Perverse, but there it is. Especially embarrassing to have my (much loved) nine-year-old Audi delivered to me in front of the parade of this year's Lamborghinis, Ferraris, Bentleys and the odd Porsche slumming it like us!

We had the pleasure of dining in the Spatisserie at the Dorchester Hotel for lunch and were astonished to have the whole room to ourselves. It was more or less private dinning and we were very well looked after by the spa staff. Very relaxed and calm ambiance which makes you pretty much switch off easily from the world. Great and tasty healthy food too - loved it!

Wonderful lunch and beautiful dining room. The staff were so attentive throughout with solid knowledge of the menu and wine on offer. Food beautifully presented. Many thanks to all that looked after us on the day.

From you enter the hotel it's obvious that the service is high class. We would have appreciated a more attentive staff in the lobby restaurant / tea room area. The ambience is full score, fantastic tea and food.