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Holiday Inn London - Oxford Circus

3.5 out of 5.0

Recent guest reviews

I stayed at this hotel for almost 2 weeks. The check in process was very smooth and as my father needed some assistance, the gentleman at the concierge was very helpful and helped in moving his wheelchair up our floor. The only request we had made at the time of reservations was to have our rooms all on same floor. However, despite waiting for 2 days, we had rooms over 2 floors. The breakfast spread was good and the staff was very friendly. The other gentleman at Concierge (named Salim) was extremely helpful. He helped us arrange rental cars for some road trips and would greet us always with big warm smile. The location is perfect as it is practically a couple of minute walks away from main Oxford street. However, the only concern that we faced in our entire stay was the housekeeping services. As my father was suffering from an injury and needed bed rest, we would request the housekeeping and the front desk to service our rooms at the earliest- during which my father could go down for breakfast and lounge around in the lobby or have some tea in the restaurant. However, despite repeated reminders, the rooms were not serviced until 6 PM! There were times when fresh towels were not replaced or tea supplies were not refilled.This went on for 4 days and finally on our serious complaints with front desk, the manager for the evening by the name of Leo apologized and sent the Housekeeping manager to look into the matter. Since then their performance improved considerably. Overall, I would rate this experience as good with some minor areas of improvement.

Quite central and in a nice area in London - unfortunately the rooms are quite shabby - I received an upgrade which turned out to be a room crowded with 3 Beds - I'd just need one. In my bathroom I had no toilet paper at all and needed to call for it which ist not one of my favourite activities when coming into a hotel room. The reception lady thought of missing tissues - even more annoying. I am not impressed at all and think it is no value for money.

Very enjoyable stay. Lovely staff. Comfortable rooms with everything you need. Location is just off Oxford Street. 5 minute walk to the underground and and all the famous high street stores. Would stay again.

I think my recent stay at the Holiday Inn was just one of those stays where nothing is quite right. On the positive the hotel is in a perfect location for the West End/ Marylebone. The staff were helpful and friendly. However....I arrived at 3.40pm to check in and quickly drop my bags, however despite a 2.00pm advertised check in my room was not ready. I asked if an alternative was available and the desk clerk agreed to ask...a further ten minutes and another room was found. I dropped my bags and returned quite late. Unfortunately my room key did not work meaning I had to go back down to reception to have a new one programmed. Not really what you want to be doing at midnight after a long day. I entered the room which was clean but in need of a freshen up. It overlooked the back of the hotel so only overlooked air conditioning units and a roof.. I then went to use the bathroom to note that the toilet seat was broken! The next morning I was awoken at 6.40am by someone behind the hotel moving dustbins about. I have no idea if this was from the hotel or the neighbours but because of the amounts of bins being moved I presume the hotel. Finally I had ordered a newspaper when I checked in and when I went to look - nothing delivered. I checked out shortly after and raised this with the desk clerk. She was sympathetic but said if the toilet seat was broken I should have mentioned it at the time and they would have moved me. I said frankly that wasn't practical at 12.30am! I am an IHG Ambassador club member so was also surprised that there was no water placed in the room. Sadly despite the great location I will not be returning to this hotel.

The room was very worn and not as clean as you would expect. The rate was high for what it was. Check in and out was easy and quick which was useful. The bed was reasonably comfortable and it was a five min walk from the tube

I stayed at the hotel last Friday. It's in a great location for much of central London with Bond Street and Oxford Circus tube stations nearby. It's a very short walk to Oxford Street and not far from Hyde Park. Check-in was easy and my room was good....plenty of room, quiet, good amenities and a large comfortable bed. A big plus for me was that when I unfortunately left my Kindle in my room on checkout, an email to the hotel quickly resolved the issue.....my Kindle was located and mailed back to my home in a couple of days. Reception, housekeeping and secretarial staff could not have been more helpful. Top marks!!

Booked here as we went to a concert in Hyde park. They offered a discount to a car park (q) just a short stroll from the hotel which was great. This hotel is in a great location, the staff we encountered were all very friendly and helpful. The room was if I'm honest a little tired looking, however, the bed was extremely comfortable and the room was spacious for London! We got a good deal on the room and therefore great value for money. Thanks guys, may be back with kids for a visit soon!

Very old and very dirty. I would have never expected it in an Holiday Inn. Unacceptable. Unfortunately I had to stay there for 9 nights. Breakfast looks quite unhealthy and not very fresh, but people seem to appreciate it (it depends on one's habits). Extremely expensive for what it is.

Me and my family booked through a hotel supplier in Bahrain namely Trip M, who does it their booking through another supplier in London. When we made the booking it was clear of what we wanted, very specific. when we reached the rooms it was a SHOCK the status of the rooms were in total shamble ... the view was the back of a building, not a connecting rooms at all ... i wouldn't recommend any one to stay there its not for human habitation.

great place to stay for few nights very close to shopping area and very close to restaurants. the hotel is very clean comfortable and the staff are very friendly .breakfast is good includes all you need to start the day with good variety of food. the rooms are clean with comfortable bed .

Room options

Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Superior Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, Non Smoking

Full 1 | Queen 1 | Sleeps 2

Executive Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

54% of guests recommend this hotel

Total of 1156 reviews