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Holiday Inn London - Oxford Circus

3.5 out of 5.0

Recent guest reviews

An ok 1 night stay in room 272: a twin room which had comfortable beds and was quiet, but needs some TLC. My colleague, who stayed on the ground floor had a similar view. Restaurant (at breakfast) was a bit dark and could do with a brighten up. Staff all very polite and professional.

My rating is actually 3 and a half stars because it is not an average hotel nor a very good hotel - it is a good hotel. I stayed at this hotel for two nights in Room 189. A great location for my shopping spree. Check in went on smoothly and the receptionist was very courteous and helpful. The room was good sized and bed was very comfortable. However it was cold and unfortunately my bed was very close to the window so at times I was freezing. I could not figure out the air conditioner admittedly. As for cleanliness I have to admit that it was clean but not spotless. The bathroom was functional and clean but could do with an update as it has seen better times. Alas there was no shower cap available. Breakfast was nothing to write home about, in fact it was rather plain and bland; also the hot items were tepid at best. Moreover, the restaurant staff, while courteous and efficient, were somewhat noisy and disturbed customers with their loud banter at times. I like to have breakfast in a tranquil setting so this fact irked me some. My last gripe is about the cleaning lady - on the morning I was leaving, I intended to stay late in my room to pack the luggage and enjoy a bit more the comfortable bed. She kept knocking on the door and I tried to explain that I would be leaving that morning so I needed some more time. I thought she understood but barely 15 minutes passed when she was back. I decided then to simply leave the room and I rushed out. When I passed her in the corridor, she muttered something angrily in her language. Since I did not understand what she said, I did not escalate matter with management. The luggage storage is provided free of charge and the receptionist and the concierge were very helpful. Kudos to them. All in all a good hotel but there is room for improvement.

This hotel needs a complete overhaul! There are two positives the staff and its cleanliness. The hotel is tired and very dated. Rooms are tiny, nothing fresh and bright about them. The hotel is way overpriced for what you get. Yes it is in a great area close to everything but there are other hotels cheaper nearby that are a higher quality. Lastly, give the restaurant a miss! Food bland and again overpriced.

The only plus point of this hotel is that it is situated bang in Central London a stone's throw from 9xford street. But that's about all. The standard rooms are super tiny we had one with view of a wall..! There is no restaurant,the staff are curt and about as friendly as a snarling bull terrier.. If you have another option go for it

We were in room 581. The marathon package was well organised. Our room was large enough for me to practice Yoga comfortably, which I needed after the hottest marathon to date! The bathroom was very large. It was clean and perfect. The staff are very friendly and informative. The breakfast arrangements were spot on and plentiful. We really enjoyed our stay in this perfect located hotel and will definitely visit again.

We were here for a meeting. We flew in into Heathrow airport, and took the Heathrow express into Paddington station. From there on, there are 2 underground station close to the hotel: Bond street station is the closest ( about 5 minutes walk) but you will have to change line ( from hammersmith & city or circle line to the jubilee line at baker street), or the bakerloo line straight to oxford circus station ( about 5-10 minutes walk). The hotel is so close to the main shopping area. A lot of restaurants around. Rooms was a good size & clean. Breakfast wasnt great ( better if you can find breakfast outside but we were rushing). Staff was excellent, very friendly. We were looking for icecream late that night and they were happy to accomodate us in the restaurant. Location is the biggest attraction here and its easy to find . Would definitely stay here again!

This hotel is ideally situated behind Debenhams in Oxford Street. However I was surprised at how bad the reception was. I was not provided with key information, such as meal times, which were available in the room either. The receptionist did not know when dinner was served, nor did she take a card for things to be charged against, which I only found out when I tried to charge my dinner to my room. Her attitude was quite rude. Having said that, I spoke to a manager, who was herself appalled by all this happening, and said she would deal with it. The hotel was quite shabby by Holiday Inn standards. The furniture in the room was quite worn, e.g. the drawers did not fit properly. Although a notice was provided about noise and earplugs provided, you cannot wear earplugs and listen out for an alarm. The windows need double-glazing. I ate dinner in the hotel on the first night. Prices for drinks were not as printed on the menu. The menu was awfully boring and quite bland.

As usual, this hotel is very nice and well located for shops, tube etc. However, we were very disappointed with our departure day. I am a Spire Elite member and, if available, I am entitled to a late check out. On our departure day I spoke to a young man on reception and arranged for a late departure of 1.00pm - duly confirmed. We went out for the morning and on our arrival back at the hotel room at about 12.15, I received a phone call from a very rude lady who told me in very strong terms that I should have been out of the room by 11.00am. I explained that I had a late check out, but she didn't believe me!! I DID NOT LEAVE UNTIL 1.00pm ON PRINCIPAL!!This incident spoilt our stay at Holiday Inn.

Frankly speaking, good location. When you experience the same problem as me, you feel terrible. As a platinum membership of IHG, I had a late check out till 1 p.m. When I back to my room around 12.40 p.m. I found a house keeper in my room. She's trying to insert an huge extract bed for next customer in my room as she said. Not sure if she saw my three big luggages still in a tiny room! 10 mins later, when I changed my cloth (naked obviously) ,another house keeper just opend my room without any knocking!!! Have no idea what is the standard of Holiday Inn Oxford Circus? Don't you need to improve your check out system and teaching your staff knock the door before getting access to guest's room? The Front desk man expressed his sorry in a standardization process, and I guess he never tried what the feeling about being shocked when sb changed his clothes.

This hotel is very well located if you need to be in this shopping Mecca district. I stayed in this hotel because I had a midnight record launch of Kylie Minogue at HMV to attend so I wanted something close by. It is close to Oxford and Regent streets and of course Oxford Circus. The location for this reason was perfect. Also within a short walk is many stores such as Debenhams, John Lewis, Waitrose and Selfridges. There is also some very good restaurants and cafes in the area. So to the hotel itself, it’s city center means everything is fast. Checkin was fast and efficient and I was given a nice Executive room. It was very clean, In fact the room I had was very good but when you read reviews it appears to be hit and miss with renovated or not rooms. Be sure to ask for a modernized room. I had no issue with noise and the bed was good, plenty of pillows as you have a choice of different pillows at Holiday Inn. the amenities great and mini bar well stocked. My only issue was I found the restaurant food to be a little average and on the second day of check out the kitchen was closed for cleaning over the lunch period, though they manage to make some sandwiches. We weren’t offered anything else as the food bill had to be sent immediately to reception as in their speedy manner they wanted o close off the bill, charge my card and have us out. I found the departure experience from the hotel very disheartening as all other team, up till that point were brilliant. I found it rude that even after I went and spoke to a reception team member and asked that we keep the bill open for charges, but we had left the room so they could resell, her training supervisor overrode my request and checked us out. Apart from this disrespectful person, overall a nice stay.

57-59 Welbeck Street London England

Hotel highlights

  • Walking distance to Selfridges and Royal Academy of Music
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in City of Westminster, Holiday Inn London - Oxford Circus is a leisurely stroll from popular sights such as Selfridges and Royal Academy of Music. This 3.5-star hotel has 164 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Centrally located in London, the hotel is also a short walk from London Palladium Theatre and Marble Arch.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.


Holiday Inn London - Oxford Circus's 164 rooms are air-conditioned and provide refrigerators, coffee makers, and safes. Guests can expect free WiFi and TVs with satellite channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers. Video-game consoles, phones, and ironing boards are also available.

Property features

At Holiday Inn London - Oxford Circus, guests have access to a fitness center, free WiFi in public areas, and conference space. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include laundry facilities and a porter/bellhop.

Room options

Superior Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, Non Smoking

Full 1 | Queen 1 | Sleeps 2

Executive Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Room, 1 Queen Bed with Sofabed, Non Smoking

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

54.0% of guests recommend this hotel

Total of 1235 reviews