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Citadines South Kensington London

3.0 out of 5.0

Recent guest reviews

Fantastic hotel! Great location within walking distance to buses, the tube and the park (when the kids just needed a few hours on the playground). Cabs and restaurants right outside the door. Very safe neighborhood (mom and 2 young daughters felt totally secure) and hotel. Staff was so nice & extremely helpful. Rooms were small but normal for a city.

Location of this hotel is great. 5 minutes walk from underground, 10 minutes walk from Kensington gardens, 5 minutes from the info center. The fact that this place has a small kitchen is a big plus. It has all the needed dishes, pots and pans. The hotel lobby has a coffee machine. You can have any type of coffee for free. Good stuff. The front desk staff is very pleasant, helpful and always available. I will definitely come back.

My husband and I stayed for 4 nights in a studio and it was exactly what we we were hoping for. It had a perfectly sized kitchen, bed and bathroom and a table to eat dinner. With two people and luggage we filled the room to capacity, but as we were out in the city all day, we didn't spend much time just relaxing in the room. The location was fantastic. The Gloucester station is directly down the street. I would highly recommend this hotel for people visiting London for the first time as it was incredibly easy to find from the station. It is also very close to many restaurants and shops, the park, Royal Albert Hall and the museums. Our only complaint is that our door didn't close completely on its own but needed to be pulled tight to lock. When we returned to the hotel one day we found our door wide open because the cleaning people didn't pull it tight. We also heard other guests complaining about various items, but as I said, our stay was great. We will definitely stay there next time we return to London.

The rooms at this hotel were clean and updated. The best quality was its location. a two minute walk to the Gloucester Rd tube station which connects Circle, District & Piccadilly lines and all of London, also a five minute walk to Kensington Gardens/Hyde park. as well as a short walk to Knightsbridge. the rooms are actually apartments so a small kitchen and frig are in room, friendly staff. I would recommend.

This hotel was an incredible value! The pros: newly renovated, stylish, very comfortable bed, nicely equipped kitchen, and the location was great - a short walk to the Gloucester Road tube stop, which connects to 3 lines. The cons: the young staff were not fluent in English, the phone in our room didn't work and it took a couple of days for them to fix it, our third-floor room was so warm that we had to keep the window open, even though it was in the 60's most of the time, and the hair dryer could only be plugged into the outlet in the kitchen, which did not have a mirror.

Upon check in, the lady staff was very accommodating. When we entered our room we were disappointed that we were not told a sleeper sofa was a part of the beds in the room. We were under the understanding we were going to get a double bed along with 2 single beds, in a loft style room,instead we were given a upstairs / downstairs room. When to the front desk, to see if we could do something , instead got a smirk kind of an attitude from the male staff. Did not look like they really cared about helping resolve the situation. I felt like we were not important. Nonetheless , rooms were clean and well maintained daily.

I stayed at another hotel in south kensington in 2009 and it was dumpy but in a great location. I wanted to stay somewhere else this time and found reviews for Citadines Prestige in South Kensington. The reviews seemed mixed just like every other moderately priced hotel in the area but I read they've rennovated so I took a shot on them. It paid off big time. The lobby is nice and the people who work there were pleasant enough. I didn't have any trouble with them accepting my [...]booking which was a huge relief. They ask to see the credit card you used for the booking to make a copy of it which scared me a little but he smiled and explained they only need it incase I wreck the place or something and explained that they'd talk to me in person before they ever charged me for anything. It's understandable once you get into the room and see all the money to put into the place. I checked the balance on my card a few times during the trip and there were no problems at all. The hotel room was great and we had a wonderful view from our window of a relatively romantic looking backstreet where people park their fancy minicoopers and vespa motorcycles. There's an eloquent arched exit point at the end of this street and a tower that rises above everything else in the background. Everything in the hotel room (it was a studio/single type of room with two beds) looked brand new. The shower had a fancy glass door and the sink and toilet and floor were new. In the kitchen the microwave, refrigerator, sink, stovetop and floor all looked brand new. There was a tea/coffee maker, dishes, silverware and cookware. Nice flat screen tv in the bedroom area. Attractive looking paint style throughout the room. A work desk with chair and a small portable computer desk with a hip looking ikea style lounge seat. Nice beds with puffy white blankets and pillows. Brand new wood floor. Phone worked fine. Wifi worked fine. The room had a basic but trendy style, similar to ikea and everything I needed was present. There was a long rectangular picture of London on the wall, lots of lamps, some sweet ceiling/mood lights in the hall and kitchen and a brand new heater - a very nice looking one - with adjustable settings. Window was very nice looking, a little heavy but had handles, opened easily and had locks on it. Housekeeping seemed to come once every day or two for blankets, pillows, toilet paper etc and maybe every three days for a more detailed cleaning. It was hard to tell because I was very clean during my stay but they did come. You get one room key per person and after coming inside the room you pop a key into a slot on the wall which activates the electric which is sort of ideal because it saves electricy upon leaving and ensures that you don't burn the place down by leaving on the heater and it's easy enough to use anyway. All in all it was very decent for the money. Getting to the hotel: From Heathrow airport, get to the tube station underneathe it and take the picadilly line to gloucester rd. If you want the fanciness of London to hit you harder get off at the south kensington stop instead, which is right after the gloucester tube station, and take the short walk to cromwell rd. You'll see the huge natural History Museum on Cromwell rd. If you're directly facing the front of the natural history museum, turn your head left and walk in that direction down Cromwell rd., make a right onto gloucester and head up the road for a minute or two and you'll see the hotel on your right. From gloucester tube station, exit the building and head left, crossing over cromwell rd and proceed down gloucester rd until you see the hotel. South Kensington and Gloucester rd. tube stations are very close by. There's a wonderful Tesco store right across from the gloucester rd. tube station which sells all the food you'll need; sandwiches, snacks, juice, pastries, beer, toothpaste, fruit, premade pasta, etc. You can pick up an international phone card at the tesco for ten...

Great location in Kensington - very convenient to both the tube and the buses. The hotel is currently under renovation, but we were able to get a renovated rooms. They are still experiencing some glitches - for example, the phone in our room stopped working. But the staff did try to accommodate by letting us use a phone from a different room for outbound calls, and then switched us to a different room the next day. The staff is polite, and the new one bedrooms are spotless and well laid out - it's great to have a kitchenette in the room. Overall, we'd highly recommend it.

The Citadines is located in a prime area. There are a myriad of pubs, restaurants, money exchange places and other amenities nearby. The Tube Station is close by as well. The staff is pretty friendly and helpful. We were in a studio, which was pretty cramped (compared to other studio hotel/apartments I've stayed at). The place was pretty clean, but not immaculate. However, staff does not clean apartment everyday unless you pay extra. I don't know if this is the norm because cleaning crew came everyday at another hotel/apartment I stayed at. Overall, not a bad place, but I thought place was a little pricey. Paying mainly for location. Then again, it is London where lodging is very expensive.

The Citadine hotel/apartment is in a great location. The rooms could definitely use some updating and could have been maintained better. The entire room was worn and tired. The kitchen was key for our family trip and thankfully adequate. The staff was friendly but not overly helpful.

35A Gloucester Road London England

Hotel highlights

  • Walking distance to Royal Albert Hall and Natural History Museum
  • Free WiFi and wired Internet in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Kensington, Citadines South Kensington London is within a 10-minute walk of popular sights such as Royal Albert Hall and Natural History Museum. The 92 rooms at this 3-star aparthotel include kitchens, dining areas, and sitting areas. Imperial College London and Kensington Palace are also a short walk from this London aparthotel.


Dining

For your convenience, breakfast is available for a fee each morning from 9 AM to 11:30 AM.


Rooms

All 92 air-conditioned apartments feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and safes are also standard. Weekly housekeeping is available.


Property features

Citadines South Kensington London features free WiFi in public areas, a computer station, and laundry facilities. Self parking is available for GBP 35 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. This smoke-free aparthotel also has a TV in a common area.

Room options

Deluxe Studio

Full 1 | Sleeps 3

Family Apartment, 1 Bedroom

Twin 2 | Full 1 | Sleeps 4

Guest reviews for Citadines South Kensington London

Everyone (1) Couples (2) Business (1) Family (4) Friends (2)
4

perfect for our family!

Everyone

Fantastic hotel! Great location within walking distance to buses, the tube and the park (when the kids just needed a few hours on the playground). Cabs and restaurants right outside the door. Very safe neighborhood (mom and 2 young daughters felt totally secure) and hotel. Staff was so nice & extremely helpful. Rooms were small but normal for a city.

By , from Providence, RI on Apr 26, 2017

Review comment responded on May 8, 2017

Dear Sarah, Thank you for staying at Citadines South Kensington Apartments and for taking the time to write about your stay with us. We are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments, staff and the facilities that we offer. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Daniela Codreanu

4

good place, great location!

Families

Location of this hotel is great. 5 minutes walk from underground, 10 minutes walk from Kensington gardens, 5 minutes from the info center. The fact that this place has a small kitchen is a big plus. It has all the needed dishes, pots and pans. The hotel lobby has a coffee machine. You can have any type of coffee for free. Good stuff. The front desk staff is very pleasant, helpful and always available. I will definitely come back.

By on Aug 14, 2014

4

exactly what we needed

Couples

My husband and I stayed for 4 nights in a studio and it was exactly what we we were hoping for. It had a perfectly sized kitchen, bed and bathroom and a table to eat dinner. With two people and luggage we filled the room to capacity, but as we were out in the city all day, we didn't spend much time just relaxing in the room. The location was fantastic. The Gloucester station is directly down the street. I would highly recommend this hotel for people visiting London for the first time as it was incredibly easy to find from the station. It is also very close to many restaurants and shops, the park, Royal Albert Hall and the museums. Our only complaint is that our door didn't close completely on its own but needed to be pulled tight to lock. When we returned to the hotel one day we found our door wide open because the cleaning people didn't pull it tight. We also heard other guests complaining about various items, but as I said, our stay was great. We will definitely stay there next time we return to London.

By on Aug 2, 2014

4

good location. clean rooms

BusinessTravelers

The rooms at this hotel were clean and updated. The best quality was its location. a two minute walk to the Gloucester Rd tube station which connects Circle, District & Piccadilly lines and all of London, also a five minute walk to Kensington Gardens/Hyde park. as well as a short walk to Knightsbridge. the rooms are actually apartments so a small kitchen and frig are in room, friendly staff. I would recommend.

By on Jun 4, 2013

4

sleek, modern hotel in very convenient location

Couples

This hotel was an incredible value! The pros: newly renovated, stylish, very comfortable bed, nicely equipped kitchen, and the location was great - a short walk to the Gloucester Road tube stop, which connects to 3 lines. The cons: the young staff were not fluent in English, the phone in our room didn't work and it took a couple of days for them to fix it, our third-floor room was so warm that we had to keep the window open, even though it was in the 60's most of the time, and the hair dryer could only be plugged into the outlet in the kitchen, which did not have a mirror.

By on Oct 12, 2011

4

awesome europe trip

Families

Upon check in, the lady staff was very accommodating. When we entered our room we were disappointed that we were not told a sleeper sofa was a part of the beds in the room. We were under the understanding we were going to get a double bed along with 2 single beds, in a loft style room,instead we were given a upstairs / downstairs room. When to the front desk, to see if we could do something , instead got a smirk kind of an attitude from the male staff. Did not look like they really cared about helping resolve the situation. I felt like we were not important. Nonetheless , rooms were clean and well maintained daily.

By on Aug 31, 2011

4

it was nearly perfect

GetawayWithFriends

I stayed at another hotel in south kensington in 2009 and it was dumpy but in a great location. I wanted to stay somewhere else this time and found reviews for Citadines Prestige in South Kensington. The reviews seemed mixed just like every other moderately priced hotel in the area but I read they've rennovated so I took a shot on them. It paid off big time. The lobby is nice and the people who work there were pleasant enough. I didn't have any trouble with them accepting my [...]booking which was a huge relief. They ask to see the credit card you used for the booking to make a copy of it which scared me a little but he smiled and explained they only need it incase I wreck the place or something and explained that they'd talk to me in person before they ever charged me for anything. It's understandable once you get into the room and see all the money to put into the place. I checked the balance on my card a few times during the trip and there were no problems at all. The hotel room was great and we had a wonderful view from our window of a relatively romantic looking backstreet where people park their fancy minicoopers and vespa motorcycles. There's an eloquent arched exit point at the end of this street and a tower that rises above everything else in the background. Everything in the hotel room (it was a studio/single type of room with two beds) looked brand new. The shower had a fancy glass door and the sink and toilet and floor were new. In the kitchen the microwave, refrigerator, sink, stovetop and floor all looked brand new. There was a tea/coffee maker, dishes, silverware and cookware. Nice flat screen tv in the bedroom area. Attractive looking paint style throughout the room. A work desk with chair and a small portable computer desk with a hip looking ikea style lounge seat. Nice beds with puffy white blankets and pillows. Brand new wood floor. Phone worked fine. Wifi worked fine. The room had a basic but trendy style, similar to ikea and everything I needed was present. There was a long rectangular picture of London on the wall, lots of lamps, some sweet ceiling/mood lights in the hall and kitchen and a brand new heater - a very nice looking one - with adjustable settings. Window was very nice looking, a little heavy but had handles, opened easily and had locks on it. Housekeeping seemed to come once every day or two for blankets, pillows, toilet paper etc and maybe every three days for a more detailed cleaning. It was hard to tell because I was very clean during my stay but they did come. You get one room key per person and after coming inside the room you pop a key into a slot on the wall which activates the electric which is sort of ideal because it saves electricy upon leaving and ensures that you don't burn the place down by leaving on the heater and it's easy enough to use anyway. All in all it was very decent for the money. Getting to the hotel: From Heathrow airport, get to the tube station underneathe it and take the picadilly line to gloucester rd. If you want the fanciness of London to hit you harder get off at the south kensington stop instead, which is right after the gloucester tube station, and take the short walk to cromwell rd. You'll see the huge natural History Museum on Cromwell rd. If you're directly facing the front of the natural history museum, turn your head left and walk in that direction down Cromwell rd., make a right onto gloucester and head up the road for a minute or two and you'll see the hotel on your right. From gloucester tube station, exit the building and head left, crossing over cromwell rd and proceed down gloucester rd until you see the hotel. South Kensington and Gloucester rd. tube stations are very close by. There's a wonderful Tesco store right across from the gloucester rd. tube station which sells all the food you'll need; sandwiches, snacks, juice, pastries, beer, toothpaste, fruit, premade pasta, etc. You can pick up an international phone card at the tesco for ten...

By on Mar 21, 2011

4

good accommodations for the price

Families

Great location in Kensington - very convenient to both the tube and the buses. The hotel is currently under renovation, but we were able to get a renovated rooms. They are still experiencing some glitches - for example, the phone in our room stopped working. But the staff did try to accommodate by letting us use a phone from a different room for outbound calls, and then switched us to a different room the next day. The staff is polite, and the new one bedrooms are spotless and well laid out - it's great to have a kitchenette in the room. Overall, we'd highly recommend it.

By on Apr 24, 2010

3

location beats digs

GetawayWithFriends

The Citadines is located in a prime area. There are a myriad of pubs, restaurants, money exchange places and other amenities nearby. The Tube Station is close by as well. The staff is pretty friendly and helpful. We were in a studio, which was pretty cramped (compared to other studio hotel/apartments I've stayed at). The place was pretty clean, but not immaculate. However, staff does not clean apartment everyday unless you pay extra. I don't know if this is the norm because cleaning crew came everyday at another hotel/apartment I stayed at. Overall, not a bad place, but I thought place was a little pricey. Paying mainly for location. Then again, it is London where lodging is very expensive.

By on Jun 30, 2009

2

great location

Families

The Citadine hotel/apartment is in a great location. The rooms could definitely use some updating and could have been maintained better. The entire room was worn and tired. The kitchen was key for our family trip and thankfully adequate. The staff was friendly but not overly helpful.

By on Jun 14, 2009