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The Rembrandt

4.0 out of 5.0

Recent guest reviews

Right across the street from the V & A. A five minute walk to the Piccadilly Underground with quick access to Piccadilly Cicus, Leicester Square, Trafalgar Square, Coventry Garden, and all of the West End. The full Wnglish breakfast buffet bar is the finest we’ve experienced in London. The rooms are spacious for London. You can’t miss with the Rembrandt.

The Rembrandt is a good hotel, in a great location. I've stayed many times. This time they missed the mark however: (1) Room was very musty, and that smell pervaded the room; (2) Temperature was not warm enough for me despite putting thermostat on "Hot"; (3) Hair Dryer was not functioning properly, took a VERY long time to blow dry hair. I will still come back to The Rembrandt, but I hope they improve on these areas just mentioned.

We have been staying here a few times a year for the past 5 years. We have not had any part of our stay that wasn’t the best. The staff can’t be more helpful. The restaurants, whether. breakfast or room service prepare great quality food. The location is excellent, within a 5 minute walk you can go to,V&A museum,Science museum,tube station , Harrods and for us a Starbucks

Had a lovely time at the hotel. It is conveniently located near most stores and Harrods.

Great neighborhood- close to South Kensington tube station and Harrod’s. across the street from the V&A. Delicious full breakfast. Comfortable rooms. Would stay again!!

Cute hotel, staff was very helpful and pleasant. Too bad the room was a bit small.

The place is welcoming and located in a very nice area of central london.

This is a charming hotel that is close to museums & the south Kensington tube station. Very helpful staff. The only negative is the breakfast is lacking for a full English breakfast.

We enjoyed every bit of our stay. The hotel staff were very friendly and accommodating. They always had a smile and always found the time to help whenever we had questions. The rooms were clean and the amenities that came with the hotel were great. Free use of the spas next door, complimentary breakfast, a cell phone to take with you around town that had access to all Google services and allowed me to call home for free. I would highly recommend this hotel to any travelers. We were close to many sites and getting to the train was easy.

The Good: Location, the beds, the breakfast, the decor The staff and customer service is uneven at best. I've been coming to this hotel for years. The desk staff are not trained well, and argue rather than assist guests when things are out of the ordinary. Unhelpful at best. You always have to get a Manager (most of whom are very well trained) who are not nearby, because their offices are in a different part of the hotel. And when things go wrong? Watch out. Electricity in our room stopped working. Once they discovered this, instead of figuring out another equivalent room (I had purchased an "Executive" room, and was by request on the 6th floor with a view), they kept me waiting, and finally put me on the 2nd floor in an "upgraded room" with no view. It took 2 hours to move me in the middle of a busy work day. It cost me money and time. And their staff was largely unapologetic for the inconvenience continually repeating that the electric issue wasn't their fault. If not the responsibility of the hotel, then whose? They offered a massage to compensate, and when I got to the spa, it was booked for just 20 minutes. Hardly worth the effort, and leaving me feeling more cheated. Bottom line: Bad customer service. Small fixes in training and attitude, and willingness to apologize (immediately...not just from their FB managers) will go a long way in making this a very good hotel, instead of an acceptable one with a good location.

The Hotel appears as a boutique hotel at Brompton Road. It is very near Royal Albert Hall, the V&A and the Natural History Museum. The closest tube station is South Kensington. There are also bus stops nearby. It is located in a rather quiet area, not near shops or restaurants, but not too far either. You just have to be prepared to walk a bit. The rooms were small and old fashioned, but in excellent condition. There were no signs of wear and tear and they were clean, but just old style. The bathroom was excellent. Updated sink and countertops and outstanding shower. The bed was exceptionally comfortable with multiple pillows and clean starched sheets. I especially appreciate they the hotel has adopted the sheet cover of the duvet. Each night it seemed the bed was clean and ready. The breakfast buffet each morning was also outstanding. The food was tasty and nicely presented. The only reason four instead of five stars was given related to the age, size, and "dowdiness" of the rooms, though as stated, there were clean and well maintained

This is a very nice hotel in a great location. South Kensington stop is literally 5 minutes away and is on the Piccadilly line.The staff is excellent and very friendly and helpful. They had our room ready at 11 am which was so nice since the kids were so tired. The breakfast buffet was at times busy but the staff did their best and I am amazed at how great they were in keeping all the food going and replenishing the items. The only issue I had is that the room was a little dated and not as modern as I had expected. But overall this was a terrific value and I would definitely stay here again.

So easy to go anywhere from here. Fantastic food, shops and the tube are steps away. Great staff. A true Victorian experience.

Wonderful and generous hospitality. Very impressed

Would stay again for sure. Clean and close to Metro and several museums.

The Rembrandt was awesome. The hotel staff at check in was efficient and pleasant. There was a computer with a printer in the lobby. I really liked that you had to use your room key to be able to press the floor button in the elevator! Breakfast was fresh looking, nicely prepared (& tasty!) each day; huge selection of foods. The room was amply big for three people. We had a Grand room (king bed and sofa bed) - no view, but we weren't in London to look at the view from the hotel. The bathroom was very nice. The tiles had no mold/mildew in the grout. There was counter space! The room temp was a bit difficult to regulate (too warm), but we were able to open the window to get just enough cool air in. The king sized bed was very comfortable, as were the pillows. I really liked that there were complimentary bottles of water which were restocked every day. A nice touch was the umbrella in the closet - fortunately we did not need it during our stay!

Terrific staff. Hose keeper excellent. Great location. Very nice buffet.

I told the hotel when booking the room that we were celebrating our 25th wedding anniversary, when we arrived they had given us a very nice room with a bottle of wine and a small soap gift box. We really enjoyed our one night stay. Friendly staff.

Make sure you get the from you booked, as sometimes they will give u a classic room for an executive!!

Our twin bed room was new with great fitout and modern amenities. Quiet and spacious room and very helpful staff. Buffet breakfast was huge and you'll want for nothing. Close to South Kensington underground and Harrods.

11 Thurloe Place London England

Hotel highlights

  • Walking distance to Royal Albert Hall and Natural History Museum
  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in South Kensington, The Rembrandt is within a 10-minute walk of popular sights such as Natural History Museum and Imperial College London. This 194-room, 4-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. It's in central London and also a short walk from Royal Albert Hall and Harrods.


Dining

Start your day off right with a free full breakfast. This hotel serves as home to a cocktail bar, along with a restaurant that specializes in British cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 194 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.


Property features

Guests of The Rembrandt enjoy a full-service spa, an indoor pool, and a children's pool. Self parking is offered for GBP 35 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, a spa tub, and a sauna.

Room options

Executive Room, 1 Double Bed

Full 1 | Sleeps 2

Executive Twin Room, 2 Twin Beds

Twin 2 | Sleeps 3

Classic Twin Room, 2 Twin Beds

Twin 2 | Sleeps 2

Club Room

Full 1 | Sleeps 3

Guest reviews for The Rembrandt

Everyone (24) Couples (23) Business (4) Family (4) Other (5) Friends (3)
5

great breakfast, great location.

Everyone

Right across the street from the V & A. A five minute walk to the Piccadilly Underground with quick access to Piccadilly Cicus, Leicester Square, Trafalgar Square, Coventry Garden, and all of the West End. The full Wnglish breakfast buffet bar is the finest we’ve experienced in London. The rooms are spacious for London. You can’t miss with the Rembrandt.

By , from Seneca, SC on Dec 20, 2017

4

great location

Everyone

The Rembrandt is a good hotel, in a great location. I've stayed many times. This time they missed the mark however: (1) Room was very musty, and that smell pervaded the room; (2) Temperature was not warm enough for me despite putting thermostat on "Hot"; (3) Hair Dryer was not functioning properly, took a VERY long time to blow dry hair. I will still come back to The Rembrandt, but I hope they improve on these areas just mentioned.

By , from New York, NY on Dec 15, 2017

5

the only place to stay in london.

Everyone

We have been staying here a few times a year for the past 5 years. We have not had any part of our stay that wasn’t the best. The staff can’t be more helpful. The restaurants, whether. breakfast or room service prepare great quality food. The location is excellent, within a 5 minute walk you can go to,V&A museum,Science museum,tube station , Harrods and for us a Starbucks

By , from chicago,il on Nov 28, 2017

4

short weekend

Everyone

Had a lovely time at the hotel. It is conveniently located near most stores and Harrods.

By , from New York on Nov 1, 2017

5

great location + tasty breakfast

Everyone

Great neighborhood- close to South Kensington tube station and Harrod’s. across the street from the V&A. Delicious full breakfast. Comfortable rooms. Would stay again!!

By , from california on Oct 30, 2017

4

great hotel in a great location.

Everyone

Cute hotel, staff was very helpful and pleasant. Too bad the room was a bit small.

By , from Miami on Oct 27, 2017

5

comfortable nice clean . great stay

Everyone

The place is welcoming and located in a very nice area of central london.

By , from Atlanta Ga on Oct 11, 2017

4

nice hotel close to museums & tube station

Everyone

This is a charming hotel that is close to museums & the south Kensington tube station. Very helpful staff. The only negative is the breakfast is lacking for a full English breakfast.

By on Aug 11, 2017

5

nice hotel good location

Everyone

We enjoyed every bit of our stay. The hotel staff were very friendly and accommodating. They always had a smile and always found the time to help whenever we had questions. The rooms were clean and the amenities that came with the hotel were great. Free use of the spas next door, complimentary breakfast, a cell phone to take with you around town that had access to all Google services and allowed me to call home for free. I would highly recommend this hotel to any travelers. We were close to many sites and getting to the train was easy.

By on Jun 27, 2017

3

a 4 star hotel with a 3-star mentality

Everyone
Tea at the Rembrandt a good value & yummy View of V&A from my 6th Floor Window Hotel Interior Lounge is Lovely

The Good: Location, the beds, the breakfast, the decor The staff and customer service is uneven at best. I've been coming to this hotel for years. The desk staff are not trained well, and argue rather than assist guests when things are out of the ordinary. Unhelpful at best. You always have to get a Manager (most of whom are very well trained) who are not nearby, because their offices are in a different part of the hotel. And when things go wrong? Watch out. Electricity in our room stopped working. Once they discovered this, instead of figuring out another equivalent room (I had purchased an "Executive" room, and was by request on the 6th floor with a view), they kept me waiting, and finally put me on the 2nd floor in an "upgraded room" with no view. It took 2 hours to move me in the middle of a busy work day. It cost me money and time. And their staff was largely unapologetic for the inconvenience continually repeating that the electric issue wasn't their fault. If not the responsibility of the hotel, then whose? They offered a massage to compensate, and when I got to the spa, it was booked for just 20 minutes. Hardly worth the effort, and leaving me feeling more cheated. Bottom line: Bad customer service. Small fixes in training and attitude, and willingness to apologize (immediately...not just from their FB managers) will go a long way in making this a very good hotel, instead of an acceptable one with a good location.

By , from Boston, MA on Jun 8, 2017