- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- No parking is available onsite.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No rollaway or extra beds are available.
Pullman London St Pancras
4.0 out of 5.0
4.1
out of 5
"Good!"
See all 67 reviews
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Recent guest reviews
Great location. Rooms on the lower floors have limited views. Excellent buffet breakfast.
Very nice customer service. Excellent value, offered me a room on high floor for no extra charge.
Was excited to stay at a more expensive hotel but upon check in we were not informed our key wouldn't work for health center without signing waiver, our TV wouldn't get all TV stations or movies without a credit card on file, and they did not have all cable stations you would expect at a hotel this expensive. The restaurant stay was not knowledgeable of the menu and seemed like they were all just hired, however the food was good. The shower has a very slippery incline. We had to put a towel down. There was also an evacuation of the hotel due to a fire. All in all very disappointing.
Pleasant stay. Great location from accessibility perspective. Restaurant ambiance was excellent.
Staff at check in were very pleasant, lots of smiles and great courtesy. Room was very nice, chic contemporary design, good soundproofing, comfortable bed and nice linens. Bar of soap in the bathroom could have been bigger!
We had fun staying in the hotel. Everybody was nice and very accomodating.
wonderful hotel. my only issue was our room was located near the theater that is part of the hotel. All 3 nights there was an event going on. Quite noisy. First night,my initial call to the front desk was met with the clerk informing me there was no noise. After listenting to much more noise my wife and I wandered the halls of the hotel and outside to try and find the source. we found the source called front desk, new person this time, she knows about the noise and says it will be off by 10PM. Noise stops at 10 each night. Room 247
I loved my stay this past week. The staff were curtious, the room was comfortable with great amenities, and I loved the shower. That probably sounds weird but the showerhead came down from the ceiling, it is a nice detail that sets them apart from other hotels I've been in.
This hotel was superb! The rooms are quiet and clean. Love the modern bathroom with rain shower head! Amenities were replenished and the room was cleaned daily with little treats left behind. The personalized handwritten note with little desserts was adorable! Also, a mobile "Handy" phone was available for use free of charge when we arrived in the room. The phone allowed free international calls and internet service while we traveled. The hotel even gave out umbrellas for use when the weather turned gray.
Convenient location, clean rooms, super friendly staff.
Loved the location and ambience. Staff is friendly and helpful. Only issue for me was the actual size of the room. It is the same as the pictures but seems a little larger than reality.
The hotel is clean and modern - has all the necessities. It is close to St. Pancras, so good if you arrive by Eurostar and it is close to everything else via the tube station King's Cross.
Excellent for travel. Next to both Kingscross & Pancreas International (Eurostar) AND Underground. Good restaurants nearby in the upcoming Kingscross area (try Dishoom). Hotel staff outstanding and rooms are modern and clean. Highly recommend.
The Pullman was the perfect hotel for our visit to London to see our daughter studying at IES. The hotel is conveniently located next to the train stations so it's easy to travel everywhere! The staff are exceptionally friendly and helpful. They're welcoming and personable! The hotel is modern and clean. The breakfast is incredible! We had a nice quiet room on the 8th floor and great views riding the elevator and from our floor! We would highly recommend the Pullman!
We needed a hotel near Kings Cross for one night and was amazed by the lovely rooms, their size and overall ambiance. The front desk staff were very helpful and efficient. The lobby is lovely but we didn't use the restaurants so we cannot speak about the food or the restaurants themselves. The doorman loaned us an umbrella when it was pouring down with rain. Although I know there are cheaper places to stay in London I thought this was a good price for the size and quality of room and it's location.
This hotel was a great find. Modern and very comfortable. Large rooms for a European hotel. Staff was very accommodating. Our rate included breakfast, which was abundant and quite good. Well worth it. The location is excellent, across the street from the British Library and a block from the Kings Cross station where you can pick up numerous tube lines. Bus outside the door. Eurorail right there too. Lots of restaurants nearby. I would definitlely book this hotel again.
I had to take the Eurostar Very convenient Room was comfortable
I stay here frequently when I am in town for business (my firm has an office nearby). The hotel is convenient and clean. Since the refurbishment the bathrooms seem to work better and the rooms are very nice. Lower floors in front of the hotel can be noisy. Nice they finally have free wifi. I was about to reluctantly try other hotels because it is such a bother to have to pay for wifi.
I got an upgrade to a Deluxe Room for free, but had to stay on the 1st floor of 16. So that was a good deal for room comfort but the view would have been so much nicer higher up. The breakfast offers a rich variety of fresh fruit, nuts, seeds, hot dishes, etc etc. This seem to be true for all Pullman hotels in my experience. 4/5 stars. In the weekends, the breakfast closes at noon which is great for sleep-ins. The bed in my deluxe room was wider than king size, and very comfortable. There was about 10 different pillows to choose from so I had nights of great sleep. The hotel is conveniently located close to St Pancras station, so you can get from Heathrow directly on the Picadilly line for only 3 quid unless you want to spend a fortune on a cab and waist time in traffic. The "spa" is a sauna and two relax chairs. The gym, also situated on the 5th floor, offers a view over the slightly more expensive St Pancras Renaissance Hotel. The hotel is close to many main attractions and there are bus stops and tube stations nearby.
perfect location and excellent customer service. the decor of the rooms and hotel is the best I have seen so far. the delux room I stayed in was perfect for a couple. I would definitely stay there again
Hotel highlights
- Walking distance to British Library and University College London
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
Located in Camden, Pullman London St Pancras is adjacent to British Library and within a 15-minute walk of popular sights like University College London. This 4-star hotel has 312 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. Located in central London, the hotel is also near Museum of London and St. Paul's Cathedral.
Dining
Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Full breakfast is offered for a fee each morning from 7 AM to 10 AM.
Rooms
All 312 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and LCD TVs with satellite channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.
Property features
Guests staying at Pullman London St Pancras enjoy a 24-hour fitness center, a sauna, and free WiFi in public areas. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-out.
Guest reviews for Pullman London St Pancras
Everyone
Great location. Rooms on the lower floors have limited views. Excellent buffet breakfast.
Everyone
Very nice customer service. Excellent value, offered me a room on high floor for no extra charge.
Review comment
Meggan G responded on Apr 2, 2018
Thank you for the great review!
not a good value
Everyone
Was excited to stay at a more expensive hotel but upon check in we were not informed our key wouldn't work for health center without signing waiver, our TV wouldn't get all TV stations or movies without a credit card on file, and they did not have all cable stations you would expect at a hotel this expensive. The restaurant stay was not knowledgeable of the menu and seemed like they were all just hired, however the food was good. The shower has a very slippery incline. We had to put a towel down. There was also an evacuation of the hotel due to a fire. All in all very disappointing.
Review comment
Pullman Team responded on Mar 19, 2018
Dear Sir/ Madam, Thank you for taking the time to provide our team with feedback. It is most valuable for us so we can improve our future guests experiences. In regards to the TV Channels and Fitness Centre, this should have been advised on check in so we sincerely apologize. In regards to the bathroom, if we could know which room you were in this would be most helpful. We are so fortunate to have had a 100% successful evacuation and the team are so thankful that all our staff and guests were evacuated safely. It is most saddening to read of your dissapointing stay but thank you again for your feedback. Wishing you only the best in future travels. Sincerely, The Pullman London St Pancras Team
Everyone
Pleasant stay. Great location from accessibility perspective. Restaurant ambiance was excellent.
Review comment
Meggan G responded on Jan 21, 2018
Dear Sir/ Madam, Thank you for taking the time to provide our team with feedback. We are delighted to read of your pleasant stay! For next time I would recommend trying our Deluxe Suites or Junior Suites, they offer a larger room size for your comfort! The team hopes to welcome you back again soon! Warm regards, Meggan Gardner Guest Experience Manager
business overnight
Everyone
Staff at check in were very pleasant, lots of smiles and great courtesy. Room was very nice, chic contemporary design, good soundproofing, comfortable bed and nice linens. Bar of soap in the bathroom could have been bigger!
Review comment
Pullman London St Pancras Team responded on Nov 16, 2017
Dear Paul, I am delighted that our staff made you feel welcome and that you enjoyed your stay with us. I have shared your comments with our Head Housekeeper about the soap. We look forward to welcome you back soon. Regards, Michelle Lim
close to the train station
Everyone
We had fun staying in the hotel. Everybody was nice and very accomodating.
Review comment
Meggan G responded on Oct 27, 2017
Dear Charlie, We are so thrilled to read you enjoyed your stay:) We look forward to welcoming you back to our home again in the near future. Warm regards, The Pullman London St Pancras Team
great hotel near train station and underground
Everyone
wonderful hotel. my only issue was our room was located near the theater that is part of the hotel. All 3 nights there was an event going on. Quite noisy. First night,my initial call to the front desk was met with the clerk informing me there was no noise. After listenting to much more noise my wife and I wandered the halls of the hotel and outside to try and find the source. we found the source called front desk, new person this time, she knows about the noise and says it will be off by 10PM. Noise stops at 10 each night. Room 247
Review comment
Meggan G responded on Sep 19, 2017
Dear David, Thank you for taking the time to provide our team with feedback in regards to your recent stay with us at Pullman London St Pancras. It is most concerning to read of your experience and please be assured that we will be following up with the reception team as to why this unusual level of service was given at the start. I sincerely apologize on behalf of the team! I wish you only the best of travels moving forward and hope to have the opportunity to welcome you back again for a more memorable stay with us in the near future. Warm regards, Meggan Gardner Guest Experience Manager
comfortable room and great location
Everyone
I loved my stay this past week. The staff were curtious, the room was comfortable with great amenities, and I loved the shower. That probably sounds weird but the showerhead came down from the ceiling, it is a nice detail that sets them apart from other hotels I've been in.
Review comment
Meggan G responded on Sep 7, 2017
Dear Brianne, Thank you so much for taking the time to provide our team with such fantastic feedback in regards to your recent stay with us at Pullman London St Pancras. We love our Rain Showers too! We look forward to welcoming you back to our home again in the near future. Warm regards, The Pullman London St Pancras Team
great location in between 2 tube stops!
Everyone
This hotel was superb! The rooms are quiet and clean. Love the modern bathroom with rain shower head! Amenities were replenished and the room was cleaned daily with little treats left behind. The personalized handwritten note with little desserts was adorable! Also, a mobile "Handy" phone was available for use free of charge when we arrived in the room. The phone allowed free international calls and internet service while we traveled. The hotel even gave out umbrellas for use when the weather turned gray.
Review comment
Meggan G responded on Aug 21, 2017
Dear John, Thank you so much for taking the time to provide our team with feedback in regards to your recent stay with us at Pullman London St Pancras. We are so thrilled that our brilliant Handy phone gave you freedom, helped enjoy your stay even more and provided you with convenience as soon as you entered our home - enviably located so close between two major train stations. I have shared your comments about the chocolate treats with our Operations Manager to see what we can offer. Otherwise, wishing you only the best of travels moving forward. Warm regards, The Pullman London St Pancras Team
Everyone
Convenient location, clean rooms, super friendly staff.
Review comment
Meggan G responded on Jul 17, 2017
Dear Sir/ Madam, Thank you for taking the time to provide our team with feedback in regards to your recent stay with us at Pullman London St Pancras. We are so thrilled to read of your enjoyable stay. We look forward to the opportunity to welcome you back again. Warm regards, The Pullman London St Pancras Team
We are so thrilled to read of your enjoyable stay with us! Until next time :)