Best Western Victoria Palace

The room was very comfortable, and the staff was excellent in helping me with all my concerns. I loved that the hotel was located very close to Victoria Station - making it easy to get to any form of transportation to places I wanted to visit.

Stayed in twin room which was in the annexe . It was small but compacted and had everything you needed out of a hotel room .it had been newly furnished. The location was 6minute walk from Victoria Stn .

Me and my friends stayed in the annex building and it was worth it! Our room was new, had new furnitures and an amazing bathroom with a huge shower; sheets were clean and beds were really comfy which I think it's the most important thing after a long and exhausting day spent visiting the city. We had an amazing stay since the structure is located five minutes on foot from Victoria station and about twenty mins from Westminster. I have been to London several times but it was the best one so far; if you are looking for a structure with a good relationship between quality and price I truly recommend this hotel, you won't regret it.

Where do I start? My room was in the annex ( this was mentioned when I made the booking) what was not mentioned was the flight of stairs I would need to carry my luggage down! Whew! Even remembering it gives me the jitters When I was leaving I asked for help with my luggage and the guy at the reception was very helpful. However, he got locked out of the main hotel reception in the process! It was a very affordable hotel considering the location. One might say I got what I paid for

This was my first visit to London. I was traveling with my 24 year old son. We traveled to Victoria Station from London Heathrow Airport. The hotel is about an 8 minute walk from the station. The hotel is in a good area. I never felt unsafe at any time day or night. We arrived around 4pm. There were three employees at the front desk when we arrived. There was not waiting for check in. The hotel manager, Faizal assisted me. Faizal seems to be a no-nonsense professional innkeeper. He took the time to explain everything about the hotel. I was very pleased with the service he provided. The hotel is housed in an older building. The inside of the hotel has been recently remodeled. The lobby was clean and in good order. The elevator (lift) is located in the lobby and there is room for more than one person and luggage. If you have never been to Europe, this is not always the case. The corridors of the hotel were narrow. Our room was on the second floor. The room was neat, clean, and recently remodeled. I thought the shower was a little small but it was more than adequate. The only thing not knew in the room was the windows. The bathroom window had an old fashion roll down shade that was pretty beat up. I thought it was out of place in the nicely remodeled room. I had been told about the small hotel rooms in Europe in advance. If you are expecting an American sized hotel room you will be disappointed. Our room had a twin bed and a full bed (both very comfortable). The room was small but it was more than adequate for our needs. We were there on a tourist vacation. We left our room early in the morning and we returned at night. We had no issue with internal or external noise at the hotel. I paid for the breakfast when I booked the room. The breakfast room is also a small area located one level below the lobby. The hot breakfast items were the same every day. The hot items were British bacon, sausage, fried eggs, boiled eggs, plain omelet, and the breakfast beans. There was a variety of baked goods and breads. The breakfast was 12.50 pounds a day. The next morning, we passed a pub on the way to Victoria Station which advertised a full breakfast for about 6 pounds. Save your money and eat at the pub. We were at the hotel five nights and had a very pleasant stay. Check out was quick since I had paid for the room in advance.

BW Victoria Palace is one of BW's better properties. The rooms are clean and comfortable, and the Wi-fi works as it should. It is located within easy walking distance from Victoria Station, and close to restaurants.

Booked this hotel purely due to the location close to a dinner and dance event that I had to attend. My partner and I were upgraded to a suite upon arrival, the check in was fast and smooth and we were escorted out of the building and a little further up the street to what I assume is an annex. We were suitably impressed but could not make the most of it due to the fact that our stay was so short. We only had the opportunity to get ready and sleep in the suite so I would definitely like to come back and enjoy the full experience

6 family members booked 2 triple rooms. Both rooms were clean had tea coffee and shower facilities somewhere to hang clothes and place clothes in, a bit on the small side but didn't cause any problems. Breakfast was £12.50 presented nice and tasted nice, could help yourself to all breakfast foods and drinks. All staff where polite and helpful given maps and advice. The hotel is minutes walk away from Victoria Coach and Train station. Overall an enjoyable stay would recommend and stay again.

Upon arriving the greeting from the 2 reception staff was superb, they clearly explained about the hotel and its rooms and the breakfast times. A great meeting after a train journey and the short walk from Victoria station. A very short stay near to Victoria station, a very clean and mostly newly refurbished hotel (some rooms in the annexe were being refurbished). We asked to stay in the main building and spent our night in a spotless room with high quality fittings, a small but well planned bathroom, lots of soaps and fluffy towels etc. A built in safe was included and a wall mounted tea and coffee station wired in very neatly. All in all a very pleasant room and we were comfortable in it. Breakfast was very good in a very well planned breakfast buffet room, with both hot 'full english breakfast' and cold 'continental' food available for self service, very good. All in all, very recommendable for a short stay in London within easy reach of the underground and bus sevices with superb service from both day and night staff. Congratulations to them all.