Skip to main content
Beginning of main content

Best Western Victoria Palace

3.0 out of 5.0

Recent guest reviews

London is obviously an expensive city, so we expected to pay a lot for a little. The price wasn't so bad, but the room was definitely VERY tiny. Don't expect to be able to bend down to shave your legs in the shower. That being said, it was still a warm, cozy home base during a cold week in December. Friendly staff, GREAT location, and relatively tidy. But be warned: we stayed in the annex on what I believe was the 5th floor (and the stairway is quite steep). Though we appreciated the exercise, I'm sure many others would not. Thanks to the staff for helping us carry our bags up.

Had a two night stay there recently. was not good room so small that 2 people could not be moving at same time in the bedroom area, our room was in the basement of this building which was a 7 min walk from the reception area in another building, our window looked at a brick wall so no sunlight what so ever, the cost of the room was overpriced for what we checked into. we stayed at a 4 star hotel for a night elsewhere in London and paid half the price from what this hotel was charging .

The hotel was close to the Victoria tube and coach stations. The staff was very friendly and the hotel was clean. The rooms were extremely small. We had a triple and it was difficult to walk to the toilet and find places for our luggage. The beds were not very comfortable and were hard on our backs. This was on ok hotel for us since we didn't spend much time in it.

When we opened the door and saw it couldn't open all the way because the room was so tiny that the door hit a large desk/dresser we laughed so hard we almost peed our pants. We had to hoist our 50 pound bags up and over the beds just to get into the room. Three of us stayed in the room with one double bed and one twin. The beds are extremely uncomfortable. You can feel the springs. The room is very well lit. The bathroom small. The water pressure good. The temperature would go from hot to cool and back to hot a few times during a shower. The reason I'm giving it a 3 and not a 1 is because of the staff, location and excellent wifi. It's very close to Victoria Station. Safe, quiet area. The staff was so very nice,helpful and friendly. The WiFi always worked, never dropped me, and was fast.

The room was so small that after opening two luggages there was no room for us. We didn't have hot water at our first night so I had to wash my hair with cold water. Staff was very friendly, They accepted not to cancel our reservation as we were on a day late because an overbooked thy flight.

I booked this hotel through booking.com for my husband and I for 2 nights. We checked in and was told we were in the annex building across the road. When we got to our room it was tiny, the bathroom door didn't shut properly the lights over the bathroom mirror were just bulbs we could hear shouting and yelling from upstairs and elsewhere. We are now in a different hotel that we have stayed in before would not recommended this place at all. Staff were friendly and welcoming though

I enjoy this hotel every time I stay in London. The location is perfect! Three block walk to Victoria station, short walk to Buckingham Palace, 15 minute walk to Trafalgar Square. 15 minute walk (the other way) to Harrods, and other stores on Sloane Street and Sloane Square. Staff is always friendly and accommodating. Hotel/rooms are small and quaint, very clean, with comfy bed. Room has safe. Hotel is reasonably priced! Great if you are on a budget.

My wife and I chose this hotel for a 7 night stay in London before a 12 day British Isles cruise. We wanted a location close to Victoria Coach Station and this seem to fit that criteria. We had several tours leaving from Victoria Coach Station over the week. After getting our bearings, we found that the coach station was about a 10 minute walk. So, the location of the hotel served us well. When we got to the room (in the main building), we were a bit surprised by the size. The hotel website does not show a room with this layout in their photo tour. It was extremely small. In fact, it made our inside cabin on the Caribbean Princess seem large. However, since we only used the room for sleeping, it turned out to serve us well for our 7 day stay. We were out and about London or the surrounding area from before 8 am until after 8 pm almost every day. Our prepaid hotel package included breakfast, which was very good. There was a nice variety of hot and cold items from which to select. The selection is very much like what is shown in their photo tour. On a couple of days, we needed to leave the hotel around 7 am and the restaurant staff was very accommodating of our needs on those mornings. We were able to partake in whatever hot food was already prepared and obviously all of the cold selections, even though the buffet did not officially open until 7 am. There were many restaurants in the area, which also aided in ability to return to the hotel in the evening without worry about where we would eat dinner. There was always someone at the front desk, if you needed something for the room or instructions to get somewhere. Overall, I would recommend the hotel based on price and location. This is especially true if you need quick access to Victoria Station for tours while you are in London. Just beware that you might get a very small room.

We were in the annex, in a room that was larger than we expected. The beds were comfy, and the room clean. I saw the receptionist having to deal with awkward customers, and did an excellent job at trying to work out what they wanted. Would definitely stay again.

We stayed 3 nights in August 2017 and it was very pleasant! The hotel is located near Victoria station (10 minutes walking) and Westminster abbey (15 min walking). Our room was on the 4th floor of the annex building with an amazing view of the city (Big Ben and London Eye). We strongly recommend room number 39!!! The room was clean and comfortable. Quite and no noise at all! In the room you can breath the atmosphere of London. The only complain is that there is no elevator in the annex building but some physical exercise does not kill nobody!!

Room options

Standard Room, 1 Twin Bed, Non Smoking, Annex Building

Twin 1 | Sleeps 1

Standard Annexe Double

Full 1 | Sleeps 2

Standard Double Room

Full 1 | Sleeps 2

Standard Twin Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 1483 reviews