Kind staff Nice beautiful hotel Great location
Hotel was nice and quiet. In a great location. However our room phone was broken and never replaced, and 3 out of 3 times we tried to order room service the items we ordered were not available.
Beautiful property. quiet location.
Kids were not allowed to swim after 6 pm even the pool was empty! My grandkids were disappointed
I recommend re-evaluating your staff and their customer service at this property.
Located in London City Centre, Leonardo Royal Hotel London City - Tower of London is within a 10-minute walk of popular sights such as Tower of London and Tower Bridge. This 307-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee weekdays from 6:30 AM to 10:00 AM.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, free newspapers, and safes are other standard amenities. Housekeeping is available on request.
At Leonardo Royal Hotel London City - Tower of London, guests enjoy a full-service spa, an indoor pool, and a gym. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and meeting rooms.
Kind staff Nice beautiful hotel Great location
Hotel was nice and quiet. In a great location. However our room phone was broken and never replaced, and 3 out of 3 times we tried to order room service the items we ordered were not available.
Dear Sarah, Thank you very much for taking the time to share your experience online. We appreciate your kind words about our hotel however we are sorry to read there were aspects that affected your impressions rather negatively. Please rest assured that your feedback will be shared with the relevant department to ensure we improve on this. We hope to have the opportunity to welcome you again and restore your faith on us. With Warm Regards, Fenia
Beautiful property. quiet location.
Dear Maypa,Thank you so much for the excellent review and for choosing to stay with us.We are delighted to know that you loved our property and found it to be quiet and beautiful.We hope to have the chance to welcoming you back for another great experience.Warm regards,Rebeca
Kids were not allowed to swim after 6 pm even the pool was empty! My grandkids were disappointed
Dear Hsuanwen, Thank you for taking the time to review our property and for staying with us. We are sorry to hear that you were not able to use the swimming pool this time around due to our Family swim times. Children can use the swimming pool Monday – Friday: 10.00am-12.00pm & 2.00pm-6.00pm and on Saturday, Sunday & Bank Holiday there are no restrictions, therefore we always try to ensure that every guest of our hotel gets a fair treatment when using our Spa facilities. We sincerely hope to have the chance to welcoming you back soon. Best regards, Rebeca
I recommend re-evaluating your staff and their customer service at this property.
Dear Jerry, Thank you for your feedback. We always strive to provide excellent service to all our guests and your feedback will assist us into improving and becoming better. Kind regards, Terry Kalogerakis Front Office Manager
Dear Jose,Thank you so much for the excellent review and for staying with us.We are delighted to know that you loved your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca