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Holiday Inn Express London City

3.0 out of 5.0

Recent guest reviews

I stayed here in business recently. This is similar to holiday in express Southwark. Staff very efficient and friendly and welcome you as ihg member and met my room requirements. The room was big although I would say layout slightly old fashioned in comparison to some other expresses. The bar area was ok but doesn't serve dinner. They do have a service like justveat that you can use. Beds are comfy and once I got the heating in room working it was comfortable. I went out for dinner and visited pizza east which does great food. There's also lots of bars around the Shoreditch area. For business purposes this was ideal and although breakfast was busy there was lots of seating. Although it may be wise to avoid busier times. I would stay here again if I was visiting or working in this area.

We loved this hotel. Staff was very friendly. Check in and out was quick. The complimentary breakfast was good and plenty. They even had to-go breakfast bags and cups. Close to tube and restaurants. Even found an amazing donut shop on the walk from the tube. Would definitely stay here again.

Expected the Tripadvisor rating to be higher than 3.5, the hotel in our opinion certainly deserves it. Staff on reception were very friendly and helpful and check in was quick and efficient. Our room was spacious by London standards and well appointed. Some nice touches including free Smartphone to use during your stay with free telephone calls and internet and iron and board hanging on wall in wardrobe area. Bed was reasonably comfortable but was just a standard double size. We had requested extra pillows via their pre arrival e-mail and these were in our room on arrival. Very nice modern showeroom with a good shower. Breakfast was better than we expected, cereals, croissants, muffins, fruit etc. and a nice hot selection of bacon, sausage, beans and scrambled eggs. Even though busy it was kept well stocked and tables cleared quickly. Will definitely return, thought it good value for money and location also great, lots of restaurants in easy walking distance and a bus stop opposite to take you to Oxford Street.

Stayed at this hotel for 3 nights, chosen as this was close to the course I was on. Check in and check out was fast and efficient. Room was larger than expected and shower was fantastic. Free WiFi and breakfast was a bonus. Breakfast offered a good choice with a selection of hot and cold choices. Housekeeping was superb. No restaurant on site but plenty of places to eat close by. If you are a light sleeper would suggest bringing ear plugs. There was 1 night where it was noisy but was due to guests. 2nd and 3rd nights were fine. Overall impression very positive and would recommend this hotel.

Good location, clean and tidy. Large room. Good price for London. Close to a tube station and a lot of things do around the hotel. Would stay again. Had a mobile device in the room that you could take out to use for a map, internet, calls etc which I thought was a nice touch.

Stayed for one night as a single traveller. No restaurant and no bar food. As a female travelling alone I was most concerned as had to go to Shoreditch for my evening meal. Would have much preferred a hotel meal. Bar is non existent little choice and no nice area to sit. No toiletries in the room. Asked for a room with a bath none available! Breakfast was awful only so called hot food was scrambled egg sausage bacon and baked beans all Luke warm and serving spoons dirty. Not for me. Couldn’t wait to leave. Hotel needs a re vamp as feels very cold and unwelcoming. The only nice part were the house keeping staff who were really helpful and warm in manner. Praise to them!

Typical of the brand - you get all of the normal benefits - it is cheap, there is a free breakfast which covers the basics, the bed is comfortable. And you get all of the normal downsides -it feels a bit cheap, the free breakfast isn’t the best quality, the shower is disappointing. This one wasn’t much different, and if you can stay this close to the city for about £140 with reasonable facilities that’s pretty good. Especially with such a short walk to the tube.

We visited here for two nights due. We had our 13 month old daughter with us. When we first went into our room we found the AC was stuck on cold & couldn’t be fixed. We had specifically booked a double room with a cot for our daughter. Due to the AC problem we were moved rooms. This room was much smaller & had no cot. When I complained I was told to go downstairs for a another key. I insisted they came up to us. We paid over £340 for this. I would not visit again & I most certainly wouldn’t recommend.

Poor security at reception. Allow guests without booking into your room at 5am! Even cut them a new key card and inform which room to go to! £128 per night for this level of service is not good enough. Would not be comfortable staying in one of their hotels again. Emailed hotel company a number of times but it's not been explained how this happened and passed caring at this point.

Having read recent reviews I was a little concerned which were completely inaccurate imo. The hotel was so easy to find off Old St Tube - a 3-4 min walk, welcoming front desk staff, room compact but clean. Wifi excellent, bathroom spotless and after a very good night's sleep (in the rear of the property Room 307) enjoyed a varied and tasty hot and cold breakfast - which is included in the price. I am not sure what some guests expect for the money in this part of London but I wouldn't hesitate to stay there again if the need arises. Ok the lift is a bit noisy - if so use the stairs if it's such an issue. Well done to the staff

275 Old Street London England

Hotel highlights

  • Close to Museum of London and Barbican Arts Centre
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Old Street, Holiday Inn Express London City is within a mile (2 km) of popular sights such as Museum of London and Barbican Arts Centre. This 224-room, 3-star hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi. St. Paul's Cathedral and London Bridge are also nearby.


Free continental breakfast is served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM. At the end of the day, relax with a drink at the bar/lounge.


All 224 air-conditioned rooms feature coffee makers, free newspapers, and phones. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also included.

Property features

Holiday Inn Express London City features free WiFi in public areas, a meeting room, and laundry facilities. Self parking is available for GBP 40 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 1391 reviews