Holiday Inn Express London City3.0 out of 5.0
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Recent guest reviews
Hotel staff was professional, courteous and helpful. They accommodated our early arrival. Room was clean and large enough to accommodate us and our grandson. Neighborhood has some great, local restaurants. Great value!!
The front desk employees were not friendly or helpful. Upon arrival, the lady that checked us in was not friendly at all. She was not helpful with instructions on parking and charged us $30. pound per night to park our car. Day 2 the elevator broke and was down for a day and a half. Day 3 was raining and I asked the front desk for advice on eating around the area to avoid the rain and they told me to order a pizza that they did not know about restaurants in the area. Day 4 while eating eggs for the 4th day in a row, the breakfast room attendant fussed at me for the way I was using the touch screen coffee maker, I didn't place my cup correctly and a little coffee spilled.... She made a big deal about it and called over another attendant and showed her. I complained to the manager and he just apologized.
Very close to the "tube" with a good neighborhood. We were there over the weekend and yes there are clubs/pubs near but it was not a problem, with double windows very little sound. The hotel seems to be a popular tourist hotel there was even a large tour group. Breakfast was fantastic with all the English classics (sausage, beans, eggs, toast" and plenty of fruit juice, cereal & milk, croissants, yogurt, fruit and a coffee machine that would make you whatever you wanted. The free continental breakfast was excellent the dining area was very clean and very well stocked with two full time staff. The staff were helpful in helping to navigate the city and the rooms were clean and modern. The shower was spacious but no counter space. NO temperature control in the room so we were sometimes slightly warm.
I was on business in London for a week and stayed at the Holiday Inn Express. The rooms were small but clean and comfortable. The breakfast was a very pleasant surprise as well. The staff was helpful and courteous. Additionally the location worked out well. My office is in the financial district and although some of my colleagues mentioned how far away I was, the reality was that it was only an 8-10 min walk to the office which I enjoyed as the weather was nice. I would recommend this hotel for those working in downtown London.
The place is decent and the staff is okay. But I found much better places for only 10 pounds more after the fact.
A good location if you are on the go and need to quickly get to the underground. The underground is less than a 2 minute walk away. The hotel staff aren't as professional as what I am used to. It is a bit noisy at night - you can hear the police and ambulance cars drive by and will wake up more than 3 times if you are a light sleeper. Nearby are 2 bars that many young people frequent. The people around the area seem friendly and the location is safe. There are a lot of cheap fast food places to eat at around hotel.