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Recent guest reviews

Nice room but we reserved a room for 3, which was supposed to have 2 beds, instead it had a King and a sleeper sofa which was not comfortable. That is my only complaint

Great staff. Modern and very cozy. Conveniently located. Beautiful patio and garden area.

EXCELLENT LOCATION , BEAUTIFUL HOTEL AND FACILITIES , ROOM VERY BIG AND SPACIOUS , WE LOVED IT AND DEFINITELY WILL COME BACK

Attentive staff, clean, nice, good breakfast, comfortably sized room

The hotel staff were so helpful and nice very clean and great location we definitely going back !!!

Had a great stay! Staff was very friendly and helpful, room fit our needs perfectly and hotel is in a great location! If you are visiting London, I would definitely recommend - good value for the money!

Good location, walking distance to Earls Court underground and restaurants. Hotel was small and it felt like we were one of a handful of guests which added to the experience. It was easy in and out and the staff was helpful and daily room refresh was non intrusive. Hotel had everything you need, nothing you don’t.

From the moment I arrived, the staff was warm and accommodating. Just a few hours after leaving the hotel to meet up with my daughter, I was injured while walking around Kennsington (beware of uneven pavers on the sidewalks around town). The staff immediately came to my aid when I made it back to the hotel. The young lady at the front desk applied first aid to my injury, including disinfecting my scraped knee, applying a bandage, and getting me a pack of ice. The two gentlemen helped me get to my room, and eventually into a cab a couple of hours later so I could go to the hospital. When I arrived again, this time on crutches (torn ligament), they once again assisted me in every way. For the remainder of my stay, every employee seemed genuinely concerned for my well-being and comfort. I cannot day enough about them. The hotel room itself was big, had a comfortable bed, great AC and a huge bathroom. Everything was classy and top quality. I will definitely return.

Perfect except the elevators were not working during our stay so after a full day of sight seeing climbing up to the 4th floor was a bummer. It was the only reason I didn't rate the hotel a perfect 5*****

The staff was very courteous and helpful, especially helping me navigate public transportation in London.

Great room, extra roomy, great location. Friendly staff, very helpful with any requests.

We originally booked a different hotel that unfortunately had a fatal gas leak and closed down. Orbitz called me and we changed our booking to this hotel and we had a great experience. The hotel was lovely and clean, the staff was nice and helpful and it's only a sort distance from The Victoria and Albert Museum, The Natural History Museum, Kensington Palace and Hyde Park. The real highlight for me though was that they give you a free mobile phone to use for the duration of your stay. I had no idea and I was pleasantly surprised upon arriving to find it as I was going to purchase a phone to use. I was skeptical at first but it really is free to use. Fees are only incurred if you lose or damage the phone or if you make a call/text to a country that isn't on the list of free international calls/texts. It truly was a lifeline. You can book tours and tickets at discounted rates through the phone. We went to see Wicked, went on a day trip to Stonehenge, Windsor Castle and Bath, went on the Making of Harry Potter studio tour, and on a day trip to Paris visiting the Eiffel Tower, eating lunch there and going to the Louvre all thanks to this phone. It really helped us make the most of our 8 day stay.

From the time we checked until check out found the hotel and staff to be a gem. Terrific location with easy walking access to two tube stations, many restaurants and attractions like Kensington Palace. Staff most helpful, clean, well stocked rooms, and small bar/lounge area. Food available at small restaurant in hotel with good quality room service if desired.

so hot that they keep windows open in rooms. Very unaccommodating

Everything about the hotel/location, etc was wonderful. The staff was friendly and so helpful we felt right at home.

No place to park unless you walk to garage 10 minutes away. Very inconvenient

Old hotel, not in a great part of town, no parking for rentals and the bathroom sinks don't work well.

Our first time in London was a winner starting with our stay at this lovely, updated hotel. Close to local restaurants, Tube, and grocery store. Staff was very helpful with our requests ranging from ice to tourist site tickets to taxi service both to and from the airport.

18-30 Lexham Gardens London England

Hotel highlights

  • Walking distance to Kensington High Street and Kensington Gardens
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • 24-hour fitness center

Located in London City Centre, The Park City Grand Plaza Kensington is a leisurely stroll from popular sights such as Kensington High Street and Kensington Gardens. This 76-room, 4-star hotel welcomes guests with a bar/lounge, a 24-hour fitness center, and free in-room WiFi. It's connected to the convention center in central London, and also a short walk from Kensington Palace and Natural History Museum.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to 11:00 AM. At the end of the day, relax with a drink at the bar/lounge.


Rooms

The Park City Grand Plaza Kensington's 76 air-conditioned rooms provide refrigerators, coffee makers, and free bottled water. Guests can expect 52-inch TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests of The Park City Grand Plaza Kensington have access to karaoke, a 24-hour fitness center, and free WiFi in public areas. If you drive, take advantage of free offsite parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a business center, free newspapers, and a terrace.

Room options

Family Suite

1 Double Bed | 1 Double Sofa Bed | Sleeps 4

Grand Deluxe Double

1 Double Bed | Sleeps 2

Plaza Executive Triple

1 Double Bed and 1 Large Twin Bed | 1 Double Bed and 1 Twin Sofa Bed | Sleeps 3

Plaza Executive Double

1 Double Bed | Sleeps 2

Guest reviews for The Park City Grand Plaza Kensington

Everyone (21) Couples (1) Family (2)
5
Family

Nice room but we reserved a room for 3, which was supposed to have 2 beds, instead it had a King and a sleeper sofa which was not comfortable. That is my only complaint

By on Oct 30, 2019

5
Friends

Great staff. Modern and very cozy. Conveniently located. Beautiful patio and garden area.

By , from Chicago on Oct 8, 2019

5
Family

EXCELLENT LOCATION , BEAUTIFUL HOTEL AND FACILITIES , ROOM VERY BIG AND SPACIOUS , WE LOVED IT AND DEFINITELY WILL COME BACK

By on Sep 19, 2019

1
Everyone

By on Sep 15, 2019

5
Partner Couples

Attentive staff, clean, nice, good breakfast, comfortably sized room

By on Jul 11, 2019

Review comment responded on Jul 31, 2019

Dear Hanna. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Looking forward to see you soon!

4
Everyone

The hotel staff were so helpful and nice very clean and great location we definitely going back !!!

By on Dec 31, 2018

Review comment responded on Jan 1, 2019

Dear Happy Guest. Thank you for giving us a positive rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

5
Everyone

Had a great stay! Staff was very friendly and helpful, room fit our needs perfectly and hotel is in a great location! If you are visiting London, I would definitely recommend - good value for the money!

By , from Tampa, Fl on Dec 24, 2018

Review comment responded on Dec 29, 2018

Dear Chris. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4
Everyone

By on Dec 22, 2018

Review comment responded on Dec 29, 2018

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

5
Everyone

Good location, walking distance to Earls Court underground and restaurants. Hotel was small and it felt like we were one of a handful of guests which added to the experience. It was easy in and out and the staff was helpful and daily room refresh was non intrusive. Hotel had everything you need, nothing you don’t.

By , from Texas on Oct 4, 2018

Review comment responded on Oct 17, 2018

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon.

5
Everyone

From the moment I arrived, the staff was warm and accommodating. Just a few hours after leaving the hotel to meet up with my daughter, I was injured while walking around Kennsington (beware of uneven pavers on the sidewalks around town). The staff immediately came to my aid when I made it back to the hotel. The young lady at the front desk applied first aid to my injury, including disinfecting my scraped knee, applying a bandage, and getting me a pack of ice. The two gentlemen helped me get to my room, and eventually into a cab a couple of hours later so I could go to the hospital. When I arrived again, this time on crutches (torn ligament), they once again assisted me in every way. For the remainder of my stay, every employee seemed genuinely concerned for my well-being and comfort. I cannot day enough about them. The hotel room itself was big, had a comfortable bed, great AC and a huge bathroom. Everything was classy and top quality. I will definitely return.

By , from usa on Jul 6, 2018

Review comment responded on Aug 1, 2018

Dear Ina. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff did their best in those critical circumstances. This is really one of the things that we try to maintain in our hotel. Hope you will get better soon and to see you again here at the Grand Plaza Kensington.

The Park City Grand Plaza Kensington

18-30 Lexham Gardens, London, England W8 5JE
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