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The Park City Grand Plaza Kensington

4.0 out of 5.0

The Park City Grand Plaza Kensington

4.0 out of 5.0

Recent guest reviews

The hotel staff were so helpful and nice very clean and great location we definitely going back !!!

Had a great stay! Staff was very friendly and helpful, room fit our needs perfectly and hotel is in a great location! If you are visiting London, I would definitely recommend - good value for the money!

Good location, walking distance to Earls Court underground and restaurants. Hotel was small and it felt like we were one of a handful of guests which added to the experience. It was easy in and out and the staff was helpful and daily room refresh was non intrusive. Hotel had everything you need, nothing you don’t.

From the moment I arrived, the staff was warm and accommodating. Just a few hours after leaving the hotel to meet up with my daughter, I was injured while walking around Kennsington (beware of uneven pavers on the sidewalks around town). The staff immediately came to my aid when I made it back to the hotel. The young lady at the front desk applied first aid to my injury, including disinfecting my scraped knee, applying a bandage, and getting me a pack of ice. The two gentlemen helped me get to my room, and eventually into a cab a couple of hours later so I could go to the hospital. When I arrived again, this time on crutches (torn ligament), they once again assisted me in every way. For the remainder of my stay, every employee seemed genuinely concerned for my well-being and comfort. I cannot day enough about them. The hotel room itself was big, had a comfortable bed, great AC and a huge bathroom. Everything was classy and top quality. I will definitely return.

Perfect except the elevators were not working during our stay so after a full day of sight seeing climbing up to the 4th floor was a bummer. It was the only reason I didn't rate the hotel a perfect 5*****

The staff was very courteous and helpful, especially helping me navigate public transportation in London.

Great room, extra roomy, great location. Friendly staff, very helpful with any requests.

We originally booked a different hotel that unfortunately had a fatal gas leak and closed down. Orbitz called me and we changed our booking to this hotel and we had a great experience. The hotel was lovely and clean, the staff was nice and helpful and it's only a sort distance from The Victoria and Albert Museum, The Natural History Museum, Kensington Palace and Hyde Park. The real highlight for me though was that they give you a free mobile phone to use for the duration of your stay. I had no idea and I was pleasantly surprised upon arriving to find it as I was going to purchase a phone to use. I was skeptical at first but it really is free to use. Fees are only incurred if you lose or damage the phone or if you make a call/text to a country that isn't on the list of free international calls/texts. It truly was a lifeline. You can book tours and tickets at discounted rates through the phone. We went to see Wicked, went on a day trip to Stonehenge, Windsor Castle and Bath, went on the Making of Harry Potter studio tour, and on a day trip to Paris visiting the Eiffel Tower, eating lunch there and going to the Louvre all thanks to this phone. It really helped us make the most of our 8 day stay.

From the time we checked until check out found the hotel and staff to be a gem. Terrific location with easy walking access to two tube stations, many restaurants and attractions like Kensington Palace. Staff most helpful, clean, well stocked rooms, and small bar/lounge area. Food available at small restaurant in hotel with good quality room service if desired.

so hot that they keep windows open in rooms. Very unaccommodating

Everything about the hotel/location, etc was wonderful. The staff was friendly and so helpful we felt right at home.

No place to park unless you walk to garage 10 minutes away. Very inconvenient

Old hotel, not in a great part of town, no parking for rentals and the bathroom sinks don't work well.

Our first time in London was a winner starting with our stay at this lovely, updated hotel. Close to local restaurants, Tube, and grocery store. Staff was very helpful with our requests ranging from ice to tourist site tickets to taxi service both to and from the airport.

The hotel was going through a renovation and expansion. The overall experience was great, some minor issues with WI-FI and Television.

This was a lovely hotel with great proximity to the train and Kensington Palace. Safe location as well. The room was clean and well-equipped

They neglected to mention that half the hotel was under construction. Some noise but mainly the whole lounge was closed and half the restaurant. Room was great nonetheless.

This hotel is located in a nice neighborhood , the staff is welcoming and immediately i was put at ease. I was given lots of help and important information to make my outings easier to find places . There is not much to look at if your room is in back of building , but the room is clean and comfortable .nicely maintained . My overall stay was positive and i would recommend your hotel . My thanks to your front desk staff for a job well done . Greetings from the US Andre .

It was okay, not the most amazing but definitely not bad. The rooms were clean but it was very new and modern. The king room was just two twin beds with two twin blankets, definitely ideal for cuddling couples. The hotel staff wasn't rude but definitely didn't go out of their way to be super nice and helpful. All in all, I wouldn't give it a terrible review but I wouldn't go out of may way to recommend it.

18-30 Lexham Gardens London England

Hotel highlights

  • Walking distance to Kensington High Street and Kensington Gardens
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

The Park City Grand Plaza Kensington places you in Kensington, within a leisurely stroll of popular sights such as Kensington High Street and Kensington Gardens. This 62-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café. For your convenience, a continental breakfast is served each morning for a fee.


Rooms

Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free bottled water.


Property features

The Park City Grand Plaza Kensington features karaoke, free WiFi in public areas, and a business center. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include free newspapers, a terrace, and a garden.

Room options

Family Suite

Full 1 | Full 1 | Sleeps 4

Executive Room

Full 1 | Sleeps 2

Triple Room

Full 1 | Full 1 | Sleeps 3

Guest reviews for The Park City Grand Plaza Kensington

Everyone (33) Business (2) Couples (5) Family (3) Other (4)
4
Everyone

The hotel staff were so helpful and nice very clean and great location we definitely going back !!!

By on Dec 31, 2018

Review comment responded on Jan 1, 2019

Dear Happy Guest. Thank you for giving us a positive rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

5
Everyone

Had a great stay! Staff was very friendly and helpful, room fit our needs perfectly and hotel is in a great location! If you are visiting London, I would definitely recommend - good value for the money!

By , from Tampa, Fl on Dec 24, 2018

Review comment responded on Dec 29, 2018

Dear Chris. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4
Everyone

By on Dec 22, 2018

Review comment responded on Dec 29, 2018

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

5
Everyone

Good location, walking distance to Earls Court underground and restaurants. Hotel was small and it felt like we were one of a handful of guests which added to the experience. It was easy in and out and the staff was helpful and daily room refresh was non intrusive. Hotel had everything you need, nothing you don’t.

By , from Texas on Oct 4, 2018

Review comment responded on Oct 17, 2018

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon.

5
Everyone

From the moment I arrived, the staff was warm and accommodating. Just a few hours after leaving the hotel to meet up with my daughter, I was injured while walking around Kennsington (beware of uneven pavers on the sidewalks around town). The staff immediately came to my aid when I made it back to the hotel. The young lady at the front desk applied first aid to my injury, including disinfecting my scraped knee, applying a bandage, and getting me a pack of ice. The two gentlemen helped me get to my room, and eventually into a cab a couple of hours later so I could go to the hospital. When I arrived again, this time on crutches (torn ligament), they once again assisted me in every way. For the remainder of my stay, every employee seemed genuinely concerned for my well-being and comfort. I cannot day enough about them. The hotel room itself was big, had a comfortable bed, great AC and a huge bathroom. Everything was classy and top quality. I will definitely return.

By , from usa on Jul 6, 2018

Review comment responded on Aug 1, 2018

Dear Ina. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff did their best in those critical circumstances. This is really one of the things that we try to maintain in our hotel. Hope you will get better soon and to see you again here at the Grand Plaza Kensington.

4
Everyone

Perfect except the elevators were not working during our stay so after a full day of sight seeing climbing up to the 4th floor was a bummer. It was the only reason I didn't rate the hotel a perfect 5*****

By , from ca on Jun 16, 2018

Review comment responded on Jun 20, 2018

Dear Joy. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I apologies for inconveniences caused by our in house refurbishment. I'm looking forward to having you again as a guest in our hotel.

4

nice hotel in london

Everyone

The staff was very courteous and helpful, especially helping me navigate public transportation in London.

By on May 22, 2018

Review comment responded on May 23, 2018

Dear Traveller. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

5
Everyone

Great room, extra roomy, great location. Friendly staff, very helpful with any requests.

By on Mar 30, 2018

Review comment responded on Apr 15, 2018

. Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

5

close to museums and tube station + free phone

Everyone

We originally booked a different hotel that unfortunately had a fatal gas leak and closed down. Orbitz called me and we changed our booking to this hotel and we had a great experience. The hotel was lovely and clean, the staff was nice and helpful and it's only a sort distance from The Victoria and Albert Museum, The Natural History Museum, Kensington Palace and Hyde Park. The real highlight for me though was that they give you a free mobile phone to use for the duration of your stay. I had no idea and I was pleasantly surprised upon arriving to find it as I was going to purchase a phone to use. I was skeptical at first but it really is free to use. Fees are only incurred if you lose or damage the phone or if you make a call/text to a country that isn't on the list of free international calls/texts. It truly was a lifeline. You can book tours and tickets at discounted rates through the phone. We went to see Wicked, went on a day trip to Stonehenge, Windsor Castle and Bath, went on the Making of Harry Potter studio tour, and on a day trip to Paris visiting the Eiffel Tower, eating lunch there and going to the Louvre all thanks to this phone. It really helped us make the most of our 8 day stay.

By , from Brooklyn, NY on Mar 23, 2018

Review comment responded on Apr 13, 2018

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our website for promos that you might be interested in. Looking forward to seeing you again soon.

5

great find, terrific location

Everyone

From the time we checked until check out found the hotel and staff to be a gem. Terrific location with easy walking access to two tube stations, many restaurants and attractions like Kensington Palace. Staff most helpful, clean, well stocked rooms, and small bar/lounge area. Food available at small restaurant in hotel with good quality room service if desired.

By , from Texas on Nov 26, 2017

The Park City Grand Plaza Kensington

18-30 Lexham Gardens, London, England W8 5JE