Best Western London Highbury

My partner and I stayed here during a trip to London in March - specifically because we were doing a tour of the Emirates so it was really well placed. 5ish minute walk to the tube station so we were in and out a lot. Bed was comfortable but the room was very small - plus we were in the basement so it was quite dark and lots of foot traffic next to our window above our heads. Although to staff didn't bat an eyelid when we asked to stay an extra night and then we ordered pizza to our room as we were too exhausted to go out! I'd stay again definitely as it was so convenient and reasonable. I'd ask for a different room though.

We were charged by booking.com twice for our one night stay and they refused to refund us due to technical reasons. Peter the area manage for Best Western and Nila a staff member at the Hotel could not have been more helpful, understanding my dilemma and working hard to ensure that our refund was eventually provided. Very comfortable room, very clean, good location for the reservoir centre.

I stayed here while chaperoning a group of middle school students. We had an excellent stay. The staff at the front desk and dining room were friendly and helpful. The breakfast was definitely one of the best we've had on these group trips. I enjoyed the park right across the road which was nice for a short morning run. The rooms were small, as to be expected in a large expensive city, but they were always clean and the bathrooms were nice. I have to thank Peter, the manager, for helping me when I left some items in my room. He kindly and efficiently coordinated sending them back to me and safely charging my card for the postage.

Staff excellent, bed a little too hard for me. Facilities in the room were good, and biscuits, always a bonus. Good position for Finsbury Park underground, 15 minutes to Covent Garden. So excellent position to visit London sites, without staying in London. Value for money 9/10

Convenient location with two tube stations in the area, tidy facilities, friendly staff, good buffet breakfast, very comfortable room with all amenities needed including electrical outlets and tea/coffee/biscuits available every day,

This place must really be the worst best western hotel in the UK. Well, if you are sitting comfortably, I will begin. When I arrived at the tube station I did know the location of the hotel. So, I rang the hotel for directions to be greeted with the response/I'm training and I can't help you.....and she put the phone down. How helpful and how friendly. Next I have a lengthy wait for check in. The man in front of me is being told he will not get any points because a company has booked his room.He is a Gold member The argument goes on and on and on. Next it's my turn...I'm a Diamond select member....maybe I will be treated better.No I am not. Bear in mind I'm not greeted as a Diamond select member, so the training isn't that good. I say but regardless of you not giving me points, I am entitled to 5oo bonus points or free water. Not there I'm not. My room had a smoker before....window left wide open...freezing and smell of cigarettes. Every few minutes strong vibration under the bed...did not find out what it was, but it kept me awake.I was in Room 211. Everytime you touch the lift switch you get a mini electric shock with the static that's there. Maybe a health and safety check should be done.I was so glad to leave the Hell Hotel. What a place and a waste of money. No customer care at all. Just disgraceful. By the way where are all the loyalty points going....they find lots of reasons to avoid giving you any. Never a Duty Manager around to help you. Avoid the place unless you enjoyed the TV series Fawlty Towers. By the way, no evening food and a breakfast similar to an average prison catering service. The hotel is well decorated and well lit at night. It has a letter box next to it. Just trying to find some nice things to say. I hated my stay. Staff treat you like dirt. A nightmare . Never, ever going to stay in that place again

Hotel fairly close to Holloway Road underground station. About one block straight west on Holloway road. Bus to downtown stops a few door west of hotel on Holloway road. Hotel clean and comfortable with pleasant staff. Good breakfast.

We had to walk up and down stairs with our luggage,the room was really basic and small,the window had quite big gaps in it so we could hear a lot of noise outside,and I thought for the price paid the parking should of at least been few but I was asked at check in to pay £10

We chose this hotel as near to Arsenal FC for a weekend break. The hotel is clean and tidy and the breakfast had a variety of self serve items cooked and Continental, just be aware breakfast is served early (up to 9.30am weekdays and 10am weekends). Car parking available at a charge at the back of the hotel. There is a small bar at reception where you can buy drinks. There is no evening restaurant but with the tube close it's not a problem and people were having takeaways delivered to their rooms which they seemed happy to allow.