2/10 Terrible
Stephen, Carnation
Oct 4, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We turned around and walked out. It started with their inability to answer the phone, which caused us to walk from the airport, across the highway with luggage in hand. Then, when we finally got to the lobby, there was no one to greet us or check us in. There is no restaurant and we were hungry. We rang the bell 3 times only to give up and start a 10 minute hunt for a missing employee. Finally got checked in. There was no empathy for what we went through and no offer to take our luggage to our room, which, btw, was at the exact opposite end of the lodge. We’re now in our room. The trash can had trash in it; the room was hot; the AC was mediocre at best; the sink is stained and I had asked for a box fan in the reservation and there was no “I’m sorry, sir, but we don’t have a box fan”. Nothing. Not word one. So, we decided we had had enough and we would find a different place, closer to our destination. As we tell this to the front desk, asking for a refund, because we never did stay, he tells us he doesn’t have the authority to do that and we need to take that up with the manager. I’ll let you in on a secret….you can count on it! I say save your money and time. I mean the area has very poor internet, no ride share service and no restaurants outside the airport. Ok, I’m done with my rant. Thanks for listening.
Stephen
Stayed 1 night in Oct 2025
