Very nice rooms with a great location. Free shuttles for the airport and downtown worked great. Staff was all pleasant and the on-site restaurant and bar were very good. Even saw manatees a couple of times from the pier in the back.
There was no staff cleaning rooms. We had to call for towels, have garbage taken out, etc. When we did call the staff came fairly quickly. The pool chairs were very uncomfortable. This was a comment we heard multiple guests make. The drinks at the pool and restaurant were very high priced. The layout of the hotel was confusing when we arrived since we were not told by the front desk that the elevator was in the back. We had suitcases so we needed the elevator. The shuttle to and from the airport does not start until 9:00 am which seems late. The shuttle that takes you to and from duval street area was great. It stops at 11:30 pm.
Missed checkin at 4pm due to all cleaning staff walking out. Waited for 8 hours on a room. We were staying with family and requested joining rooms but the put us in opposite sides of the resort. Service desk managers are not professional at all. They will lie to you to get you to go away and not fix anything. Honestly never have I witnessed more people complaining about checkins and checkouts in my life. Do yourself a favor and stay at a Hilton or another resort. Not worth the $700 per night
We were a little disappointed in the property for a Marriott. The grounds were nice , the hotel is a little dated but the service is horrible. In both the restaurant and poolside the servers seemed short staffed taking a very long time to get drinks. They also had poor atrocities especially at pool. The menu was very limited at both pool and breakfast and the beach chairs were extremely uncomfortable . Overall it is average .
The property really doesn’t have a beach and you pay resort fees for nothing they didn’t clean the rooms Just very disappointing for what we paid
It is expensive for what it is. The staff was okay but there was not a lot of compassion or understanding of the stress that guests were facing in the Coronavirus and the closing of the hotel.
Excellent staff. Especially the pool and bar staff.
Overall nice resort would come back for sure definitely recommending people
Lots of amenities were a plus. Being far away from the main strip was a negative.
I don't like to be nickeled and dimed to death. they made me pay for parking. I canceled my reservations at another hotel because they wanted twenty bucks for parking. Twenty was cheap. Other than that. It was great, clean.
Property was well kept but elevators to units has no air
Parking should be included! I thought it was when I made the reservation.
Convenient shuttle service to attractions. Great restaurant. Loved the food and drink service poolside. Room was very quiet.
This property was one of 3 hotels that actually had a small beach area with lounge chairs, some other hotels you had to cross a road to use the water
Staff was extremely helpful. The only negative remark would be that we had to ask for pool towels every day ( they were supposed to be left in our room by housekeeping)
We were spoiled by the outstanding service by all of the staff. That kind of service is rare these days. Talked to msny people who return to this property year after year. Also, the convenient hourly (always timely) shuttle service was great.
Very nice rooms, very comfortable beds, excellent food and service staff. Better attention needed to picking up after guests had left the pool and beach area.
I felt safe here. The room was clean, bed was comfortable and everyone was very helpful.
Key West Marriott Beachside Hotel places you within 3 miles (5 km) of popular attractions like Smathers Beach and Key West Harbour. This 215-room, 3.5-star hotel welcomes business and leisure travelers with a private beach, a marina, and a restaurant.
Enjoy a bite to eat at Tavern N Town, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
All 215 individually decorated rooms provide coffee makers, free local calls, and free bottled water. Guests can expect 50-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include ceiling fans, laptop-compatible safes, and ironing boards.
Guests of Key West Marriott Beachside Hotel have access to a private beach, a marina, and an outdoor pool. Valet parking is offered for USD 39.95 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a 24-hour fitness center, a spa tub, and free WiFi in public areas.
Very nice rooms with a great location. Free shuttles for the airport and downtown worked great. Staff was all pleasant and the on-site restaurant and bar were very good. Even saw manatees a couple of times from the pier in the back.
There was no staff cleaning rooms. We had to call for towels, have garbage taken out, etc. When we did call the staff came fairly quickly. The pool chairs were very uncomfortable. This was a comment we heard multiple guests make. The drinks at the pool and restaurant were very high priced. The layout of the hotel was confusing when we arrived since we were not told by the front desk that the elevator was in the back. We had suitcases so we needed the elevator. The shuttle to and from the airport does not start until 9:00 am which seems late. The shuttle that takes you to and from duval street area was great. It stops at 11:30 pm.
Greetings, Thank you for staying with us. We apologize we are not providing housekeeping service right now but it is for yours and our safety. I am very sorry to hear we did not meet your expectations, but we appreciate your feedback and your time. We are glad you stayed with us and we look forward to make it up to you in the future.
Missed checkin at 4pm due to all cleaning staff walking out. Waited for 8 hours on a room. We were staying with family and requested joining rooms but the put us in opposite sides of the resort. Service desk managers are not professional at all. They will lie to you to get you to go away and not fix anything. Honestly never have I witnessed more people complaining about checkins and checkouts in my life. Do yourself a favor and stay at a Hilton or another resort. Not worth the $700 per night
Greetings, Thank you for staying with us. We apologize we are not providing housekeeping service right now but it is for yours and our safety. I am very sorry to hear we did not meet your expectations, but we appreciate your feedback and your time. We are glad you stayed with us and we look forward to make it up to you in the future.
We were a little disappointed in the property for a Marriott. The grounds were nice , the hotel is a little dated but the service is horrible. In both the restaurant and poolside the servers seemed short staffed taking a very long time to get drinks. They also had poor atrocities especially at pool. The menu was very limited at both pool and breakfast and the beach chairs were extremely uncomfortable . Overall it is average .
Greetings, Thank you for staying with us. We apologize we are not providing housekeeping service right now but it is for yours and our safety. I am very sorry to hear we did not meet your expectations, but we appreciate your feedback and your time. We are glad you stayed with us and we look forward to make it up to you in the future.
The property really doesn’t have a beach and you pay resort fees for nothing they didn’t clean the rooms Just very disappointing for what we paid
Will pass on your comments to proper departments.
It is expensive for what it is. The staff was okay but there was not a lot of compassion or understanding of the stress that guests were facing in the Coronavirus and the closing of the hotel.
we will pass on the information to the proper department.
Excellent staff. Especially the pool and bar staff.
thank you for your great comments, hope to see you again soon.
Overall nice resort would come back for sure definitely recommending people
Thank you for your great comments, hope to see you again soon.
Thank you for the great score, hope to see you again soon.
Lots of amenities were a plus. Being far away from the main strip was a negative.
Thank you for your comments.
Greetings, I am glad to see your perfect rating. We love to give our guest a magical and unforgettable vacation and we are hoping to see you soon. Thank you for staying with us, have a wonderful day!