It is expensive for what it is. The staff was okay but there was not a lot of compassion or understanding of the stress that guests were facing in the Coronavirus and the closing of the hotel.
Excellent staff. Especially the pool and bar staff.
Overall nice resort would come back for sure definitely recommending people
Lots of amenities were a plus. Being far away from the main strip was a negative.
I don't like to be nickeled and dimed to death. they made me pay for parking. I canceled my reservations at another hotel because they wanted twenty bucks for parking. Twenty was cheap. Other than that. It was great, clean.
Property was well kept but elevators to units has no air
Parking should be included! I thought it was when I made the reservation.
Convenient shuttle service to attractions. Great restaurant. Loved the food and drink service poolside. Room was very quiet.
This property was one of 3 hotels that actually had a small beach area with lounge chairs, some other hotels you had to cross a road to use the water
Staff was extremely helpful. The only negative remark would be that we had to ask for pool towels every day ( they were supposed to be left in our room by housekeeping)
We were spoiled by the outstanding service by all of the staff. That kind of service is rare these days. Talked to msny people who return to this property year after year. Also, the convenient hourly (always timely) shuttle service was great.
Very nice rooms, very comfortable beds, excellent food and service staff. Better attention needed to picking up after guests had left the pool and beach area.
I felt safe here. The room was clean, bed was comfortable and everyone was very helpful.
Our plane was delayed landing which caused us to miss our connecting flight to Key West. We did not arrive until the day after we were scheduled to. Due to this, the airport offered to expend our flight back for one day so that we did not miss any vacation time. I called the hotel as soon as we got to the airport and explained the situation to the front desk attendant. They said that it was not a problem and could also extend our stay one night. They did not tell me that there would be any price difference. Upon checking out, I had an additional $113.78. The manager was very rude and would not even consider reversing that charge. I contacted Marriott customer service and the representative was willing to correct the situation but would need permission from that particular resort to do so. Of course the resort manager said no. There were other problems during our stay and I have photos to show. Our room was in a connecting hallway to another room and a maintenance closet. We were rudely awoken every morning at 6am to someone banging and clanging in that closet. Then the stove apparently needed to be replaced in the other room and there was a lot of noise from that. The pillows in our rooms were as flat as pancakes and resulted in terrible sleep. I called the front desk and they did not offer any apologies or solutions. We spoke to another couple while at the pool whom have been regular customers there. They also commented that the resort had went downhill in customer service.
room uncomfortable, layout of hotel was awkward, nice pool and nice courtyard.
Concierge so helpful in arranging an almost immediate bike delivery from WeCycle at a great price. The hotel is very nice but I never saw a beach. Pool and jacuzzi we front and center in the middle of the complex with many rows of lounge chairs. We had just arrived from a full service resort where rverone was smiling and. Willing to make the experience everything you could have dreamed of and more. Here, it was all about the rules: No restaurant tablewear in rooms, you must come to breakfast together because there is just one breakfast ticket, etc. GUEST ROOM DOOR AUTO LOCKS AT 10:59! We went to take luggage to car and came back for frig items— no entry! We had not even checked out!! I guess the checkout at 11 is not negotiable, even when not busy! We were getting ready to go at 10:45 am after not checking in until later in the evening on the night before and housekeeping actually entered the room without knocking— just opened th door and seemed annoyed that we were still there! The door auto locking was extraordinary and felt so rude. The housekeeping is obviously a management issue. I felt she was likely told to do what she was doing. Everything was clean and very comfortable, which is what really matters but in a service industry where everyone is obviously waiting for a tip, I felt like these folks really are after quick turnover. The concierge was knowledgeable and efficient but a smile would have made all the difference in the world!
Good stay, staff was nice and restrauant was good.
Key West Marriott Beachside Hotel places you within 3 miles (5 km) of popular attractions like Smathers Beach and Key West Harbour. This 215-room, 3.5-star hotel welcomes business and leisure travelers with a private beach, a marina, and a restaurant.
Enjoy a bite to eat at Tavern N Town, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
Key West Marriott Beachside Hotel's 215 rooms provide coffee makers, free local calls, and free bottled water. Guests can expect 50-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include ceiling fans, laptop-compatible safes, and ironing boards.
Guests of Key West Marriott Beachside Hotel have access to a private beach, a marina, and an outdoor pool. Parking is USD 24.99 per day (USD 29.5 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a 24-hour fitness center, a spa tub, and free WiFi in public areas.
It is expensive for what it is. The staff was okay but there was not a lot of compassion or understanding of the stress that guests were facing in the Coronavirus and the closing of the hotel.
Excellent staff. Especially the pool and bar staff.
thank you for your great comments, hope to see you again soon.
Overall nice resort would come back for sure definitely recommending people
Thank you for your great comments, hope to see you again soon.
Thank you for the great score, hope to see you again soon.
Lots of amenities were a plus. Being far away from the main strip was a negative.
Thank you for your comments.
I don't like to be nickeled and dimed to death. they made me pay for parking. I canceled my reservations at another hotel because they wanted twenty bucks for parking. Twenty was cheap. Other than that. It was great, clean.
sorry but all hotels in Key West do charge for parking and we do advise of fee.
Property was well kept but elevators to units has no air
Thank you for your comments. Hope to see you soon.
Parking should be included! I thought it was when I made the reservation.
Sorry for the confusion, we have always charged and have the information on Expedia
Thank you for great comments hope to see you again soon.
Convenient shuttle service to attractions. Great restaurant. Loved the food and drink service poolside. Room was very quiet.
Thank you for your kind words, hope to see you again soon.
we will pass on the information to the proper department.