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Key West Marriott Beachside Hotel

3.5 out of 5.0

Recent guest reviews

Parking should be included! I thought it was when I made the reservation.

Convenient shuttle service to attractions. Great restaurant. Loved the food and drink service poolside. Room was very quiet.

This property was one of 3 hotels that actually had a small beach area with lounge chairs, some other hotels you had to cross a road to use the water

Staff was extremely helpful. The only negative remark would be that we had to ask for pool towels every day ( they were supposed to be left in our room by housekeeping)

We were spoiled by the outstanding service by all of the staff. That kind of service is rare these days. Talked to msny people who return to this property year after year. Also, the convenient hourly (always timely) shuttle service was great.

Very nice rooms, very comfortable beds, excellent food and service staff. Better attention needed to picking up after guests had left the pool and beach area.

I felt safe here. The room was clean, bed was comfortable and everyone was very helpful.

Our plane was delayed landing which caused us to miss our connecting flight to Key West. We did not arrive until the day after we were scheduled to. Due to this, the airport offered to expend our flight back for one day so that we did not miss any vacation time. I called the hotel as soon as we got to the airport and explained the situation to the front desk attendant. They said that it was not a problem and could also extend our stay one night. They did not tell me that there would be any price difference. Upon checking out, I had an additional $113.78. The manager was very rude and would not even consider reversing that charge. I contacted Marriott customer service and the representative was willing to correct the situation but would need permission from that particular resort to do so. Of course the resort manager said no. There were other problems during our stay and I have photos to show. Our room was in a connecting hallway to another room and a maintenance closet. We were rudely awoken every morning at 6am to someone banging and clanging in that closet. Then the stove apparently needed to be replaced in the other room and there was a lot of noise from that. The pillows in our rooms were as flat as pancakes and resulted in terrible sleep. I called the front desk and they did not offer any apologies or solutions. We spoke to another couple while at the pool whom have been regular customers there. They also commented that the resort had went downhill in customer service.

room uncomfortable, layout of hotel was awkward, nice pool and nice courtyard.

Concierge so helpful in arranging an almost immediate bike delivery from WeCycle at a great price. The hotel is very nice but I never saw a beach. Pool and jacuzzi we front and center in the middle of the complex with many rows of lounge chairs. We had just arrived from a full service resort where rverone was smiling and. Willing to make the experience everything you could have dreamed of and more. Here, it was all about the rules: No restaurant tablewear in rooms, you must come to breakfast together because there is just one breakfast ticket, etc. GUEST ROOM DOOR AUTO LOCKS AT 10:59! We went to take luggage to car and came back for frig items— no entry! We had not even checked out!! I guess the checkout at 11 is not negotiable, even when not busy! We were getting ready to go at 10:45 am after not checking in until later in the evening on the night before and housekeeping actually entered the room without knocking— just opened th door and seemed annoyed that we were still there! The door auto locking was extraordinary and felt so rude. The housekeeping is obviously a management issue. I felt she was likely told to do what she was doing. Everything was clean and very comfortable, which is what really matters but in a service industry where everyone is obviously waiting for a tip, I felt like these folks really are after quick turnover. The concierge was knowledgeable and efficient but a smile would have made all the difference in the world!

Good stay, staff was nice and restrauant was good.

beach is just okay. also location is not great. hotel staff was good.

The staff was great fast check in and out like a breeze. They have a bus shuttle to Duval st from there you can walk to the attractions and shops to restaurant bar's .only down side of the hotel is that if ylu have car you need to pay for parking which is $20 per day

The reason for travel was to celebrate my 26th birthday i stayed in the presidential suite with poolside views, apon arrival we were welcomed with glasses of champagne, friendly staff waited on our every need holding doors to calling shuttles. Room service was exceptional the hotel resturant was superb to the server to the chefs food i was in love an highly favored i recieved a complimentary dessert to celebrate. Turn down service was excellent we never waitied for clean linings we had over all the best time on vacation by far i would definitely book this trip again.

Awesome room, wonderful food at the hotel restaurant, great shuttle service, adequate fitness center, super clean grounds and facilities. We totally enjoyed our stay.

very misleading there is no beach and no spa. pool is small. will not stay here again

Customer service is good . Diner is excellent . They have multiple bedrooms and group is friends can stay or family's can stay together and comfortably

We went for a 10 year anniversary celebration and were thrilled with the marriot.. Beautiful grounds, all staff were so pleasant and happy to be of assistance. The rooms are great. I am a carpenter and can tell you that the wood work done in the rooms is great.

3841 N Roosevelt Blvd Key West FL

Hotel highlights

  • Close to Key West Golf Club
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Private beach

Key West Golf Club is within a mile (2 km) of Key West Marriott Beachside Hotel, and other popular sites like Key West Art and Historical Society are within a couple of miles (3 km). This 215-room, 3.5-star hotel has a restaurant along with conveniences like a private beach and an outdoor pool.


Dining

Enjoy a leisurely bite to eat at Tavern N Town, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

A 32-inch LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and free bottled water.


Property features

Key West Marriott Beachside Hotel features a private beach, an outdoor pool, and a 24-hour fitness center. Parking is USD 24.99 per day (USD 29.5 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a spa tub, free WiFi in public areas, and conference space.

Room options

Presidential Suite, 1 Bedroom, Jetted Tub, Resort View

King 1 | Sleeps 4

Presidential Suite, 1 Bedroom, Jetted Tub, Ocean View

King 1 | Sleeps 4

Presidential Suite, 2 Bedrooms, Jetted Tub, Garden View

King 2 | Sleeps 6

Presidential Suite, Jetted Tub, Resort View

King 2 | Sleeps 6

Guest reviews for Key West Marriott Beachside Hotel

Everyone (18) Couples (63) Business (4) Family (10) Friends (7) Other (5)
5
Families

Parking should be included! I thought it was when I made the reservation.

By on Jun 15, 2019

5
Everyone

By on May 11, 2019

Review comment responded on May 13, 2019

Thank you for great comments hope to see you again soon.

5
Partner Couples

Convenient shuttle service to attractions. Great restaurant. Loved the food and drink service poolside. Room was very quiet.

By on Mar 14, 2019

Review comment responded on Mar 22, 2019

Thank you for your kind words, hope to see you again soon.

5
Partner Couples

This property was one of 3 hotels that actually had a small beach area with lounge chairs, some other hotels you had to cross a road to use the water

By on Mar 5, 2019

Review comment responded on Mar 5, 2019

Thank you for your comments.

4
Friends

Staff was extremely helpful. The only negative remark would be that we had to ask for pool towels every day ( they were supposed to be left in our room by housekeeping)

By on Mar 4, 2019

Review comment responded on Apr 2, 2019

We will pass on your comments to the proper department.

5
Partner Couples

We were spoiled by the outstanding service by all of the staff. That kind of service is rare these days. Talked to msny people who return to this property year after year. Also, the convenient hourly (always timely) shuttle service was great.

By on Feb 23, 2019

Review comment responded on Feb 25, 2019

Thank you for your kind words.

4
Partner Couples

Very nice rooms, very comfortable beds, excellent food and service staff. Better attention needed to picking up after guests had left the pool and beach area.

By on Feb 21, 2019

Review comment responded on Apr 2, 2019

Thank you for your comments, we will address issue with the proper department.

5
Everyone

I felt safe here. The room was clean, bed was comfortable and everyone was very helpful.

By on Feb 20, 2019

Review comment responded on Feb 25, 2019

Thank you for your kind words.

5
Everyone

By on Jan 22, 2019

Review comment responded on Jan 23, 2019

thank you for your kind score, hope to see you again.

2
Everyone

Our plane was delayed landing which caused us to miss our connecting flight to Key West. We did not arrive until the day after we were scheduled to. Due to this, the airport offered to expend our flight back for one day so that we did not miss any vacation time. I called the hotel as soon as we got to the airport and explained the situation to the front desk attendant. They said that it was not a problem and could also extend our stay one night. They did not tell me that there would be any price difference. Upon checking out, I had an additional $113.78. The manager was very rude and would not even consider reversing that charge. I contacted Marriott customer service and the representative was willing to correct the situation but would need permission from that particular resort to do so. Of course the resort manager said no. There were other problems during our stay and I have photos to show. Our room was in a connecting hallway to another room and a maintenance closet. We were rudely awoken every morning at 6am to someone banging and clanging in that closet. Then the stove apparently needed to be replaced in the other room and there was a lot of noise from that. The pillows in our rooms were as flat as pancakes and resulted in terrible sleep. I called the front desk and they did not offer any apologies or solutions. We spoke to another couple while at the pool whom have been regular customers there. They also commented that the resort had went downhill in customer service.

By , from Slaughters, KY on Jan 21, 2019

Review comment responded on Jan 28, 2019

Your comments have been passed on to upper management and they would like to talk to you personally.

Key West Marriott Beachside Hotel

3841 N Roosevelt Blvd, Key West, FL 33040