Hotel was very run down and dated. The beds were uncomfortable; 2 out of 4 adults ended up with back pain and stiff necks. Lots of things didn't work properly; the toilet had trouble flushing, sink kept getting backed up, sofa bed in first room was broken, when we moved to a new room, the sofa bed was barely able to hold the weight of our 13 year old. The place smelled of many things; pot, wet towels, Thai food, and cleaning supplies. Breakfast was simply a joke; packaged oatmeal and muffins and some bars. There weren't any fresh fruit, cereal, yogurt, etc. however, the staff were very friendly.
Friendly people and a nice place to stay! I just wish that when you book online it would update you on what is closed in the building
The room smelled like mold and pee... Breakfast was totally taken down before time We will not be back to any of these properties
Staff was very friendly. But the hotel smelled like an old ashtray.
Room is ok.staff at reception was very friendly. rooms are small & breakfast is poor
You get what you pay for. The bathroom smelled like a skunk and the door to the bathroom was merely a sliding plastic door. My kids refused to take a bath. There were appliances but they were very old. They could do a better job of matching the number of towels to the number of guests on the itinerary. The continental breakfast was sugary granola bars and packaged muffins and was not worth getting.
The greeter at the door was kind and patient. She allowed me to choose my room and made my request. The hotel was clean quiet, Not ENOUGH PARKING SPACES we went during a night of contractors cars and trailers taking up parking spaces. Smokers hanging out in the parking lot near the doorway south entrance.
Located in Pike, Extended Stay America Suites Indianapolis West 86th St is within a few miles (5 km) of sights such as Traders Point Creamery and Hoosier Heights Indianapolis. This hotel has 89 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Extended Stay America Suites Indianapolis West 86th St features a gym, free WiFi in public areas, and coffee in a common area. If you drive, put free parking to good use. Front-desk staff can help with luggage storage, and provide local restaurant recommendations. Additional amenities include laundry facilities, a vending machine, and a picnic area.
Hotel was very run down and dated. The beds were uncomfortable; 2 out of 4 adults ended up with back pain and stiff necks. Lots of things didn't work properly; the toilet had trouble flushing, sink kept getting backed up, sofa bed in first room was broken, when we moved to a new room, the sofa bed was barely able to hold the weight of our 13 year old. The place smelled of many things; pot, wet towels, Thai food, and cleaning supplies. Breakfast was simply a joke; packaged oatmeal and muffins and some bars. There weren't any fresh fruit, cereal, yogurt, etc. however, the staff were very friendly.
Friendly people and a nice place to stay! I just wish that when you book online it would update you on what is closed in the building
Thank you for choosing Extended Stay America. We are glad overall you had a pleasant stay and that you were impressed with our cordial associates. Also, we have updated information on our hotel's website so our guests can be aware of what amenities we offer currently. We value your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The room smelled like mold and pee... Breakfast was totally taken down before time We will not be back to any of these properties
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Staff was very friendly. But the hotel smelled like an old ashtray.
Thank you for choosing our hotel for your stay. We are pleased to know you liked our associates and had a pleasant time with us, but we are sorry for the odor you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. Thanks again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Room is ok.staff at reception was very friendly. rooms are small & breakfast is poor
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast as well as with the size of your room. We have suites of different sizes, configurations and rates available so we will be happy to reserve the suite of your choice during your next visit. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
You get what you pay for. The bathroom smelled like a skunk and the door to the bathroom was merely a sliding plastic door. My kids refused to take a bath. There were appliances but they were very old. They could do a better job of matching the number of towels to the number of guests on the itinerary. The continental breakfast was sugary granola bars and packaged muffins and was not worth getting.
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The greeter at the door was kind and patient. She allowed me to choose my room and made my request. The hotel was clean quiet, Not ENOUGH PARKING SPACES we went during a night of contractors cars and trailers taking up parking spaces. Smokers hanging out in the parking lot near the doorway south entrance.
Thank you for staying with us - we appreciate your business! We are delighted to note that you got a good night’s sleep while here. With that said, we also acknowledge your observations and concerns which will help us to improve our facility going forward. We look forward to your next stay at Extended Stay America - Indianapolis - West 86th St. Sincerely, General Manager
Dear Amanda, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for the condition of our hotel not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management