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Embassy Suites Indianapolis Downtown

3.5 out of 5.0

Recent guest reviews

It was great, so close to everything. They had great amenities.

I remain an enthusiastic Embassy Suites future resident despite this site fall short of the ES standard. We ended stay prematurely and opted for a suite at the Sheraton. I will now add Sheraton to our rotation of hotels for vacation and business travel.

Conveniently located Downton. Good access to shops, eateries and interstates.

Our room wasn’t ready when it was supposed to be, we had to wait 3+ hours past the point when it was supposed to be ready with 2 small children. When I asked for a discount on the room, they said they couldn’t do that because I booked through orbitz and not them

Indoor pool area needs serious attention! The rest of the hotel seems very nice and updated but the pool area was awful.

Very nice open concept nice views only downfalls were parking garage and the long waits for elevators

Quick and easy checkin Staff was kind and friendly

Check in time 4pm.we arrive at 6pm and are told our room isn't ready.offer pass cards to prove we're staying there to redeem for free drinks at the bar with the 100 other people there waiting. Was told by the bartender that with the ffa convention the night before they had 6 kids per room and were struggling to get all the rooms cleaned. I don't see how that matters, you clean the room regardless of how many are in it.

Staff seemed overwhelmed and short at check in- check out was better. Room needed a good dusting, sweep, and mop; there was a a lot of debris on the floor. Lamp shade was tipped. Coffee station at front desk always empty. These are very small but they all sort of added up to a “just ok” experience. Overall it just seemed like the hotel was too crowded for staff to keep up with and they were feeing it. Pool temp was good and beds were comfy. Parking very convenient for the purpose of our stay.

When checking in the lady at the front desk was not friendly or helpful. This is the first impression you get when checking into a hotel and it sets your mood for your stay.....so this was not great for us. Something so simple! A nice friendly hello...welcome to our hotel.....how can I help you....would have been sufficient.

Our room was nice and clean we all loved it. Wish there was a button you could push on the elevator when it is full so you don't have to stop at every single floor. There was several occasions where our elevator was full and we had to stop 5 or more times to get to bottom. The only other complaint I have is the pool water was merky we couldn't see the bottom of the pool nor the hot tub. My kids were playing with toys and we had a hard time finding them, they had to put goggles on and scale the bottom of the pool to find them all. The hot tubs were disgusting they had a smell to them and in the bubbles that would build up you could see dirty filth in the bubbles.

Hotel is nice and breakfast was good. Great location

Loved the free managers happy hour with heavy hors d’oeuvres and drinks!! The breakfast was fantastic as well!

Me and my wife spent our 15TH anniversary here at this hotel. When we arrived and checked in they where friendly and quick. But after that started the endless issues. The first issue we had is they had Construction going on and the workers where holding the elevators. It took us almost ten minutes just to get a ride up. When we arrived to our room it was amazing until we walked into the room where our beds where. I had booked a king bed and apparently the manager that Checked us in knew that but did not care to ask us if a two bed room was ok. My wife loved the room enough to over look it and stay until we started finding Bugs! all over the room so we Immediately left the room. Once we made it downstairs the guy at the desk didn't seem to care there was bugs in the room but still offered to find us a room. after waiting a small amount of time we made our way back up and waited another 10 mins for the elevators. We get up to our less amazing and smaller room. But my loving wife did not want it to ruin our night because we where heading to our first ever Pacers game. The room they had put us in was still dirty and was smaller then the room they had put us in first also had a light fixture hanging out of the ceiling. The next morning as we where eating our cold cook to order breakfast my wife was making a cup of coffee and found another bug in the bottom of her cup. I would Not recommend this Hotel to anyone and the good friend the recommended me to this hotel will not be st

110 West Washington Street Indianapolis IN

Hotel highlights

  • Walking distance to Indiana Convention Center and Circle Center Mall
  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in rooms
  • Onsite dining

Located in Downtown Indianapolis, Embassy Suites Indianapolis Downtown is within a 5-minute walk of popular attractions such as Indiana Convention Center and Circle Center Mall. This 360-room, 3.5-star hotel has free breakfast, an indoor pool, and a 24-hour fitness center. It's connected to the convention center in central Indianapolis, and also a short walk from Eiteljorg Museum of American Indians and Western Art and Bankers Life Fieldhouse.


Dining

Free cooked-to-order breakfast is included with your stay. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

An LCD TV comes with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a living room.


Property features

Guests staying at Embassy Suites Indianapolis Downtown enjoy an indoor pool, a 24-hour fitness center, and WiFi in public areas. Self parking is offered for USD 28 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room

King 1 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 4

Premium Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

King 1 | Sleeps 4

Guest reviews for Embassy Suites Indianapolis Downtown

Everyone (20) Couples (29) Business (9) Family (24) Friends (5) Other (3)
5
Friends Business Business Travelers

It was great, so close to everything. They had great amenities.

By on Jun 27, 2019

Review comment responded on Jun 28, 2019

Thank you.

2
Family with small children

I remain an enthusiastic Embassy Suites future resident despite this site fall short of the ES standard. We ended stay prematurely and opted for a suite at the Sheraton. I will now add Sheraton to our rotation of hotels for vacation and business travel.

By on Jun 24, 2019

Review comment responded on Jul 4, 2019

.

5
Everyone

By on Jun 23, 2019

Review comment responded on Jul 4, 2019

.

5
Everyone

By on May 2, 2019

Review comment responded on May 4, 2019

Thank you for taking the time to review your most recent experience with us. We are happy to know that you enjoyed the hotel accommodations. Thank you again for your great review and we look forward to welcoming you back in the near future.

4
Partner Couples

Conveniently located Downton. Good access to shops, eateries and interstates.

By on Apr 1, 2019

Review comment responded on Apr 16, 2019

Thank you for taking the time to review your most recent experience. We are happy to know that you enjoyed the hotel accommodations. Thank you again for your review and we look forward to welcoming you back in the future.

2
Family with small children

Our room wasn’t ready when it was supposed to be, we had to wait 3+ hours past the point when it was supposed to be ready with 2 small children. When I asked for a discount on the room, they said they couldn’t do that because I booked through orbitz and not them

By on Apr 1, 2019

Review comment responded on May 4, 2019

Thank you for taking the time to review your most recent experience. I apologize that we did not exceed your expectations during your stay. Unfortunately, if a reservation is booked and paid by a third party, we are unable to make any modifications to the reservation. I apologize for the inconvenience. Thank you again for your review.

5
Family with small children

Indoor pool area needs serious attention! The rest of the hotel seems very nice and updated but the pool area was awful.

By on Mar 30, 2019

Review comment responded on Apr 16, 2019

Thank you for taking the time to review your most recent experience with us. We are happy to know that you enjoyed the hotel accommodations. Our pool is in the works for renovations in the future! Thank you for your feedback!

4
Families

Very nice open concept nice views only downfalls were parking garage and the long waits for elevators

By on Feb 25, 2019

Review comment responded on Feb 25, 2019

Thank you for taking the time to review your most recent stay with us. I apologize for the inconveniences you experienced during your stay. Thank you again for you review and we hope you will consider staying with us in the future.

4
Everyone

By on Feb 24, 2019

Review comment responded on Apr 16, 2019

Thank you for taking the time to review your most recent experience with us. We apologize that we did not exceed your expectations during your stay. Thank you again for your review.

5
Everyone

By on Jan 8, 2019

Review comment responded on Jan 11, 2019

Thank you for taking the time to review your most recent stay with us. I am happy to know that you enjoyed the hotel accommodations! Thank you again for your great review. We look forward to welcoming you back in the future.

Embassy Suites Indianapolis Downtown

110 West Washington Street, Indianapolis, IN 46204
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.