Very nice clean room with great view & amenities. Nice furnishings, towels, shower, comfy king bed etc. Awesome location close to everything even though noisy & kinda dirty outside nearby. Appreciated the complimentary daily hot buffet breakfast but it was literally the same foods everyday, would be nice if they switched up various items daily. Check-in people were not friendly or welcoming at all nor informative, so was hoping that was not indicative of the property overall. Check-out person was very nice however, and a couple other staff I connected with were nice & helpful. Will stay again, enjoyed.
Employees were all great from check in, to the restaurant, to the billing dept. Pool was very fun for my daughter. Thats the main reason we choose this location. We stayed the night before my daughter was scheduled for surgery at Riley Children's Hospital. Once we told check in employee, he gave us a free parking pass called ProCare Card. They alsk have different rates for families staying because of a hospital stay. Once we laid down for the night the vent was blowing out air that smelles like Marijuana. It was like someone was smoking next to where the air was being generated.
Property was clean and staff was courteous. I don’t usually stay here when in Indianapolis but was satisfied.
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The property is very nice and clean.The staff is very welcoming and professional. My overall stay was nice. I wasnt able to use amenities do to the coronavirus. It would hve definitely been a bonus.
Our car was broken into and paid for over night valet. Items we are stilling finding that’s missing. No reason our doors should’ve been left unlocked when we paid 37.00 for valet. This was disappointing and wasn’t worth the stay. We could’ve stayed somewhere else parked our own car and would still have our items and cash
Clean and quiet property. Staff were friendly. Really long walk from parking garage and they raises their parking rates because of a pacers game. It’s was $28 to park in the hotel garage- not ideal
It was a great location. Rooms were nice and roomy
We waited two hours for check in. We were told that they would text us when our room was ready. We went to Pivot, the restaurant at the hotel. We got our food before our drinks. 20 minutes to get three drinks. I let the manager know as he was going around checking on the tables. He didn’t even offer an apology or a beverage on them. He just made excuses. The next morning we talked to the hotel and they paid for our parking for the inconvenience of the wait to check in. Location was convenient, hotel was clean, staff was okay.
The place is great and in a perfect location but the room was not ready until much later. We were put on a list to get a txt when the room will be ready around 4:00 and did not get the text until 7:30. We finally walked over there and checked in at 7:30 pm. I guess the hotel was not ready for a larger crowd on the weekend (Tool concert weekend) since probably about 40 people were waiting for their rooms in bar/lounge area.
The property is really nice. The layout is unique and different from your average hotel, but in a good way. My only disappointment was that I booked the property because they serve breakfast, but breakfast wasn't included in the package.
Property was in good shape clean relatively new. The reservation guest services pair that were working when we checked in were great!
Very nice hotel and staff. Nice bar to watch our game and friendly bartender and informative about specials.
Great location for eats, drinks, and touring. Lucas oil stadium is 5-8 min walk. Rooms were super clean and smelled nice. Bathroom was great. The A/C worked awesome..which is hard to find!!!
Liked the overall look of hotel. Staff pretty helpful. Room was small but nice. Location ok but would rather be closer to downtown.
Loved the location. Hotel was very nice, room was super comfortable. Loved the dark-out shades! All staff was friendly and bubbly! One of my best hotel experiences in recent years.
Located in Downtown Indianapolis, Hyatt Place Indianapolis Downtown is adjacent to Bankers Life Fieldhouse and within a 10-minute walk of other popular attractions like Circle Center Mall. This 186-room, 3-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi.
Free buffet breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
All 186 rooms feature coffee makers, free newspapers, and safes. Guests can expect free WiFi and 55-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.
At Hyatt Place Indianapolis Downtown, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 37 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and a terrace.
Very nice clean room with great view & amenities. Nice furnishings, towels, shower, comfy king bed etc. Awesome location close to everything even though noisy & kinda dirty outside nearby. Appreciated the complimentary daily hot buffet breakfast but it was literally the same foods everyday, would be nice if they switched up various items daily. Check-in people were not friendly or welcoming at all nor informative, so was hoping that was not indicative of the property overall. Check-out person was very nice however, and a couple other staff I connected with were nice & helpful. Will stay again, enjoyed.
Employees were all great from check in, to the restaurant, to the billing dept. Pool was very fun for my daughter. Thats the main reason we choose this location. We stayed the night before my daughter was scheduled for surgery at Riley Children's Hospital. Once we told check in employee, he gave us a free parking pass called ProCare Card. They alsk have different rates for families staying because of a hospital stay. Once we laid down for the night the vent was blowing out air that smelles like Marijuana. It was like someone was smoking next to where the air was being generated.
We are sorry you had this experience. Our room HVAC units are individual so it is impossible to be transferring from room to room in that manner. I hope you brought this to our attention as it occurred so we could investigate the issues and correct them.
Property was clean and staff was courteous. I don’t usually stay here when in Indianapolis but was satisfied.
We hope you visit again! Thank you for sharing your experience.
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The property is very nice and clean.The staff is very welcoming and professional. My overall stay was nice. I wasnt able to use amenities do to the coronavirus. It would hve definitely been a bonus.
Thank you for your feedback I apologize some of our amenities were not available due to the state-mandated closures of certain facilities. We hope to have everything open as the state allows.
Our car was broken into and paid for over night valet. Items we are stilling finding that’s missing. No reason our doors should’ve been left unlocked when we paid 37.00 for valet. This was disappointing and wasn’t worth the stay. We could’ve stayed somewhere else parked our own car and would still have our items and cash
We are sorry your car was broken into while in valet. I will speak to the valet team.
thank you
Clean and quiet property. Staff were friendly. Really long walk from parking garage and they raises their parking rates because of a pacers game. It’s was $28 to park in the hotel garage- not ideal
Our overnight rates for self-parking is $28.00 Pacer game event parking varies based on demand.
It was a great location. Rooms were nice and roomy
Glad you enjoyed our location and the room was big enough for you!
We waited two hours for check in. We were told that they would text us when our room was ready. We went to Pivot, the restaurant at the hotel. We got our food before our drinks. 20 minutes to get three drinks. I let the manager know as he was going around checking on the tables. He didn’t even offer an apology or a beverage on them. He just made excuses. The next morning we talked to the hotel and they paid for our parking for the inconvenience of the wait to check in. Location was convenient, hotel was clean, staff was okay.
Thank you for taking the time to provide feedback from your recent visit. I am happy that the team was able to make up for a less than perfect arrival experience.