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Recent guest reviews

Friendly customer service

Very disappointed in my stay. There was no heat in my room. I slept in cold air for two nights. The staff gave us a space heater for our room that didn’t work. I paid pretty good money to stay downtown Indy and did not appreciate having to sleep in a cold room. I will be contacting corporate office.

Staff seemed uncomfortable with a mixed race gay couple (one being black) as did the surrounding area. The elevators are an absolute mess. Most not working and the ones that are, are in terrible condition. Do not recommend.

Great hotel. Lots of shopping and dining opportunities. Great staff.

The room bed only had sheets on it and it was literally FREEZING COLD in the room with ZERO control over the thermometer control.

This is a great hotel customer service was excellent everyone was people friendly all had smiles on their faces. Definitely will be returning

We enjoyed our stay here. Just a one night family get away. The only drawbacks were that someone puked in the pool so they closed it down and drained it. They worked all night to get it ready for the next day so the kiddos were able to swim for at least a little bit. The beds were not very comfortable, but other than that everything was great! The staff is very friendly.

I didn’t like paying for parking. No room Service due to Covid.

Clean and well-kept property. The free breakfast offer was misleading and should be outlined better on the Hyatt website and Orbitz site as well. Starbucks regular coffee and 1 of two breakfast sandwiches was not worth the $40 extra dollars I paid. Very unhappy about that.

Amazing staff. Quick check in and check out, all looked neat. The hotel is following all CDC guidelines. I have to say that everybody was very attentive. They all ask about the why of our stay and recommended/suggested where to go and what to do. When leaving the valet even turn on out seat heaters. It might sound like nothing but to us is a great gesture.

The hotel was decorated beautifully for Christmas. It was a nice hotel. The pool was not opened which we did not know ahead of time. The two rooms that I had on the same reservation were on different floors. Overall, it was a nice hotel.

One South Capitol Avenue Indianapolis IN

Hotel highlights

  • Walking distance to Indiana Convention Center and Circle Center Mall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Indianapolis, Hyatt Regency Indianapolis is adjacent to Circle Center Mall and within a 5-minute walk of other popular sights like Indiana Convention Center. This 4-star hotel has 499 rooms and welcomes guests with 3 restaurants, an indoor pool, and a 24-hour gym. It's connected to the convention center in central Indianapolis, and also a short walk from Lucas Oil Stadium and Indiana University-Purdue University Indianapolis.


Dining

There are multiple options for onsite dining with 3 restaurants, including The Eagle's Nest, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Continental breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 499 rooms feature iPod docks, refrigerators, and coffee makers. 37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, safes, and phones are other standard amenities.


Property features

Guests staying at Hyatt Regency Indianapolis enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 53 per night. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a library.

Room options

Room, 1 King Bed with Sofa bed (Capitol View)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 2 Double Beds, Accessible (with Shower)

2 Double Beds | Sleeps 4

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Hyatt Regency Indianapolis

Everyone (14) Couples (9) Family (8)
5
Business Business

Friendly customer service

By on Mar 26, 2022

4
Everyone

By on Feb 20, 2022

2
Family Partner Couples

Very disappointed in my stay. There was no heat in my room. I slept in cold air for two nights. The staff gave us a space heater for our room that didn’t work. I paid pretty good money to stay downtown Indy and did not appreciate having to sleep in a cold room. I will be contacting corporate office.

By on Dec 10, 2021

Review comment responded on Dec 10, 2021

I apologize you had issues with the heat in your room. I understand you are very frustrated and it is understandable. Can you please tell me what dates you stayed and room number? Thank you.

2
Partner Couples

Staff seemed uncomfortable with a mixed race gay couple (one being black) as did the surrounding area. The elevators are an absolute mess. Most not working and the ones that are, are in terrible condition. Do not recommend.

By on Oct 18, 2021

Review comment responded on Oct 19, 2021

I apologize you feel that way, but that is not true. We have employees that adhere to "We care for people so they can be their best". We care for all guests.

5
Family

Great hotel. Lots of shopping and dining opportunities. Great staff.

By on Sep 29, 2021

Review comment responded on Oct 4, 2021

Thank you.

4
Everyone

By on Sep 27, 2021

5
Everyone

By on Aug 30, 2021

1
Partner Couples

The room bed only had sheets on it and it was literally FREEZING COLD in the room with ZERO control over the thermometer control.

By on Aug 17, 2021

5
Family

This is a great hotel customer service was excellent everyone was people friendly all had smiles on their faces. Definitely will be returning

By on Jul 8, 2021

4
Everyone

By on Jul 7, 2021

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