Skip to main content
Beginning of main content

Recent guest reviews

I was very disappointed in velvet service. The valet people were not simply doing their job. Long wait or you need to knock on the door to get serviced.

Great location for football game. Right in front of Lucas Oil!

The location was Excellent. Front desk very friendly. Valet parking was the best.

Clean property but downtown prices.

Amazing place to stay!

The Crowne Plaza may have been stunning I’m when it opened but definitely showing it’s age. Location was good next to ICC but that’s about it. Room was small for what I expected at $350 a night and just looked old. Toilet made this hissing noise whenever you flushed it too. We were there for a band competition and realized after we got home second night at midnight that they hadn’t cleaned room in two days. I’ll give a pass on first as we had put the do not disturb sign out but one would think a list would be made of rooms not made up for a double check. Called one night late for toilet paper and they never brought it. Just generally disappointed for money and should have stayed at Holiday Inn.

Had some issues with the valet parking but other than that, wonderful stay and beautiful hotel!

I have found my new steady hotel to stay in when I am in indianapolis.

Room could use some updates on walls and carpet. Gave me wrong room at first

The hotel was very neat, architecturally speaking. The room we stayed in was small, and we barely had enough space for our bags and baby’s bed. Breakfast was not included. We also selected a poolside room, but were later informed by the hotel that the pool was closed. The entrance was also very strange, and not very stroller friendly.

The hotel itself was really nice and In a great location. We were able to walk to get dinner and ice cream and then breakfast the next morning. Was worried about hearing the train at night and it scaring the kids but none of us were able to even hear it. Our room was super clean, as well as the bathroom. The beds were very comfy. I wish we would have known a head of time that the pool was closed. That was our main reason for staying in Indy for the night. But we didn’t let that ruin our night! Would definitely stay here again!

Small great service.They had a shuttle that would take you free within 3 miles an call ahead to make sure the cafe's weren't busy

Enjoyed the history behind it. Over priced. It was quiet, which was good. Around toilet was pretty dirty.

W Louisiana St Indianapolis IN

Hotel highlights

  • Walking distance to Indiana Convention Center and Lucas Oil Stadium
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Indianapolis, Crowne Plaza Indianapolis-Dwtn-Union Stn is within a 5-minute walk of popular attractions such as Indiana Convention Center and Lucas Oil Stadium. This 273-room hotel has conveniences like 2 restaurants, an indoor pool, and a 24-hour gym.


Dining

Enjoy dining at one of 2 onsite restaurants including 123 West, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

Guests can expect free WiFi and TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free weekday newspapers.


Property features

At Crowne Plaza Indianapolis-Dwtn-Union Stn, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 45 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Premium Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Premium Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Pool View

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Indianapolis-Dwtn-Union Stn

Everyone (25) Couples (2) Family (7)
4
Everyone

By on Dec 5, 2023

Review comment responded on Dec 27, 2023

Dear Thomas,Thank you so much for your exceptional rating. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza INDIANAPOLIS-DWTN-UNION STN.Sincerely,Charmaine EnopiaAssistant Front Office Manager

3
Family

I was very disappointed in velvet service. The valet people were not simply doing their job. Long wait or you need to knock on the door to get serviced.

By on Jul 31, 2023

4
Everyone

By on May 24, 2023

5
Partner Couples Friends

Great location for football game. Right in front of Lucas Oil!

By on Dec 5, 2022

5
Everyone

By on Nov 14, 2022

5
Everyone

By on Oct 16, 2022

4
Everyone

The location was Excellent. Front desk very friendly. Valet parking was the best.

By on Aug 23, 2022

5
Everyone

By on Jul 6, 2022

5
Everyone

By on Jul 4, 2022

4
Business Business

Clean property but downtown prices.

By on Apr 30, 2022

Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

123 W Louisiana St, Indianapolis, IN 46225
url importing http://www.orbitz.com/Indianapolis-Hotels-Crowne-Plaza-Indianapolis-Dwtn-Union-Stn.h16813-p2.Hotel-Reviews
There was an error importing /Indianapolis-Hotels-Crowne-Plaza-Indianapolis-Dwtn-Union-Stn.h16813-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Indianapolis-Hotels-Crowne-Plaza-Indianapolis-Dwtn-Union-Stn.h16813-p2.Hotel-Reviews

Frequently asked questions