My experience with this hotel was extremely disappointing, and this stay made it clear we will not be returning. A severe weather advisory made it unsafe for us to travel, yet the hotel refused to offer any flexibility whatsoever. I understand policies exist, but there are moments when safety and basic human decency should matter more than a rigid non-refundable rule. A refund, a credit, a date change, or even partial accommodation would have shown they value their guests. Instead, they chose policy over people and kept $97 rather than prioritize safety or loyalty.
This is especially frustrating because we’ve stayed here before. The only real selling point has ever been proximity, not the hotel itself. During our previous stay, the breakfast was already a disappointment. It’s a very limited buffet with options that did not feel fresh, and it absolutely wasn’t something I wanted to repeat. The rooms are also extremely small. Last time, we stayed in one of the “train car” rooms, and beyond the initial novelty, it was cramped and underwhelming. Even the kids lost interest quickly. We would much rather stay downtown in a hotel with better space, updated amenities, and a skyline view.
Between the lack of flexibility during a genuine safety concern, the subpar breakfast, the cramped rooms, and the overall outdated feel, there is nothing here worth returning for. This hotel has made it clear that profit matters more than people, and they have permanently lost our business.