The price was good.
I love the location, HOWEVER, the pool, hot tub, and ALL the ice machines were down for maintenance! There was cereal and waffles for free breakfast but no meat!
Remodeling was poor. Bathroom tub had mold growing in it.
They were under construction, so they were a little unorganized, but never nicer!!
No good
We stayed during a very slow time. I guess there were less than 10 guests in the motel the night we stayed. The lock on the door we were supposed to use to access the hallway to our room had a dead battery so we had to use a different door.. Our room wasn't cleaned- the keycard left by previous guest was on the desk, wet wash cloths were in the shower, hand towels were used. On the plus side,the bed was made, and was fairly comfortable, and shower was good.
Good location. Hotel is very outdated. Elastic on bedsheets was all stretched out and sheets would not stay on the bed. Mattress old. Hotel needs to modernize. TV was tiny. Definitely not worth the star rating given.
My family normally like to stay because you have a 24hrs pool, But it is no longer 24hrs. The room was outdated and the bathroom dirty and the shower head dirty. The front desk was very nice though he was getting pulled in 10 direction.
Location was great. Housekeeping was not well done. They had a shortage of towels. They also did not pay attention to how many nights I was staying so my key card did not work the second day and it was very inconvenient and took a lot of time to get that fixed.
clean property
On the River
Our room was not cleaned well (we found a toothbrush on the floor in the bathroom). We had no hot water for several hours due to a leak, but communication with the front desk was difficult, especially with the evening clerk who was not polite.
The Toilets wouldnt flush. I had temperature sensitive medication put it in refrigerator. The next day realized the frige was not working. Called front desk the n i pulled out fruge the power cord was wrapped around inside the back. Pulled out plugged it in worked great. All the lamps were unplugged. The TV stations were trash the screen picture faded in and out just a low class s place.
I’m not sure if all the rooms are the same but at least the room I got, was not worthy of the price I paid. The bathroom needs work, there’s mold and it looks like the ceiling just above the shower might have had water damage at one point. As you walk in, the room smelled humid but I think it’s the mold. Furniture really damaged, toilet seems like they don’t clean it throughly, neither as the shower tub and the shower curtain smelled moldy and had mold stains. Not satisfied with that room for my stay but I was so tired, I just wanted to rest and sleep.
This property is usually good. There was a dirty towel hanging on the bathroom door and the floor in the room was not clean. I tried to check in twice but no one came to the front!
the updated rooms and 24 hr pool and hot tub
Good area and good property for the price
We liked the location; it was easy to get to and good things near it. After check-in we went to the room. In our bathroom garbage was a used tampon just sitting in the trash. There was hair along the tub, wet spots & grim on the bathroom floor. The bath towels smelled funny; almost moldy smelly and were not very white at all. They were stained on a couple as well. Area where microwave & fridge sat were sticky & chipped all up. The staff we encountered were all VERY nice. The one house keeping lady we stopped in the hall to ask for a switch of towels & if she'd empty our garbage & she was SO NICE and happy to help! I'd indeed never pay much for this hotel. It was WAY better than the Super 8 or Quality Inn that we had friends at though, but it still is not a hotel that should charge very much. It could use updating and good old deep cleaning, redo things in the bathroom; tub even had what appeared to be moldy spots that didn't come off. Overall, it was okay to rest your head, but for sure not a high price value. I was disappointed.
My room had a coffee maker but they had no coffee for the rooms and the bathroom fan sounded like it was barely working and very noisy. I had a CPAP machine and I had to use an extension cord to run to the bed and the outlets I plugged into would not hold the plug as they were so worn out. I was using a new power cable and I had to brace the plug into the socket to make it work.
Located within a 5-minute walk of Snake River, Le Ritz Hotel and Suites is within a 15-minute stroll of Idaho Falls Greenbelt. This 115-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service.
50-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. MP3 docks, refrigerators, and microwaves are also standard.
At Le Ritz Hotel and Suites, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a meeting room, and a computer station.
The price was good.
I love the location, HOWEVER, the pool, hot tub, and ALL the ice machines were down for maintenance! There was cereal and waffles for free breakfast but no meat!
Dear samantha ,We value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Your satisfaction is our priority, and we would love the chance to demonstrate the improvements we've made.
Remodeling was poor. Bathroom tub had mold growing in it.
Dear valued guest, thank you for taking the time to post this review. I am really sadden by the way you described your overall experience and apologize for the situations you described that happened at our hotel. Please rest assured, my team and I will research your comments and make the necessary arrangements in order keep these issues from happing again with future guests. Thanks for letting us know, we hope you allow us the opportunity to host you on a future visit and see how we used your comments to improve our overall operations. Sincerely, Management
They were under construction, so they were a little unorganized, but never nicer!!
Hi TaddThank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. Please come again to see us soon!
No good
Dear Guest'Thank you for your review. We are so sorry that your experience was not at par. We would like to apologize for the same
We stayed during a very slow time. I guess there were less than 10 guests in the motel the night we stayed. The lock on the door we were supposed to use to access the hallway to our room had a dead battery so we had to use a different door.. Our room wasn't cleaned- the keycard left by previous guest was on the desk, wet wash cloths were in the shower, hand towels were used. On the plus side,the bed was made, and was fairly comfortable, and shower was good.
William, thank you for taking the time to leave your feedback. The door lock has been fixed. We apologize that the room was not to your liking.
Good location. Hotel is very outdated. Elastic on bedsheets was all stretched out and sheets would not stay on the bed. Mattress old. Hotel needs to modernize. TV was tiny. Definitely not worth the star rating given.
Lisa, thanks for leaving your feedback. The hotel is about to undergo a renovation later this year, and this should address the issues that you present. Star ratings vary and are based on what is offered. The hotel offers wifi, 24 hour front desk, in room TV, in room bathroom, in room phone and other things typically associated with a 3 star hotel.
My family normally like to stay because you have a 24hrs pool, But it is no longer 24hrs. The room was outdated and the bathroom dirty and the shower head dirty. The front desk was very nice though he was getting pulled in 10 direction.
Nathan, thank you for your feedback. We do have good front desk staff, and he works hard. The hotel is going to be undergoing renovation and remodel very soon. The hotel apologizes for the bathroom not being well cleaned.
Location was great. Housekeeping was not well done. They had a shortage of towels. They also did not pay attention to how many nights I was staying so my key card did not work the second day and it was very inconvenient and took a lot of time to get that fixed.
Adelle, Thank you for staying with us, and for leaving your feedback. We apologize for the key cards, also key cards can be deactivated when in close proximity to magnets or cell phones, so it might not have been a staff issue.
JOAN,We appreciate your kind words and are grateful for your support. Should you have any further comments or suggestions regarding our pricing or any other aspect of your experience, please do not hesitate to let us know. Your feedback is invaluable as we continue to improve and enhance our offerings.