Hotels in Hartsdale

"Clean"

"Im only giving this hotel a 2 star for its location. Thats the best thing about it. The rooms were terrible.. the floors in the hallways were terrible just dirty the best thing is the lobby area. There is no amenities … no microwaves in the entire hotel. It was just a place to lay your head. Which worked for a quick 2 night trip. I’ll make sure to believe the reviews next time. The staff was nice though. "

"Upon check-in we were offered a free room upgrade that we accepted. At about 2:30 am we were abruptly awoken to pounding at our door with a forceful attempt to break in. After asking who was there, we were told that it was the night management and that we had no reservation for the assigned room and to please open the door. We did not open the door due to fear of not knowing if it was hotel staff or unknowns attempting to break in. After calling down to reception and be putting on hold due to "an issue" we were assured that it was management which prompted us to open the door only to be berated for not doing so sooner. No time during this conversation was there an apology by this person for waking us up in the middle of the night as well as the hotel error at check-in as it appeared that the room upgrade was not processed correctly therefore showing no record of us staying in that room. In fact, night management told us that we should be apologizing to him for not opening the door sooner! This person had no regard to guest etiquette and could have solved the problem much sooner if he did not go on and on of how we were in the wrong (as we did not open the door to strangers). Morning management was much more sympathetic and did credit us for our one-night stay, but what was supposed to be a fun birthday celebration ended up being a sleepless night and a fatigued next day."