Hilton Garden Inn Orange Beach3.0 out of 5.0
Recent guest reviews
We like the location of this property. On the beach and close to everything. Our room was updated and clean. The free breakfast was above and beyond other establishments! Nice pool even though the weather was cool during our stay and we could not use it. We have used this hotel in the past and will continue to do so in the future!
Great hotel with wonderful staff and service.would definitely recommend this hotel for anyone coming to orange beach.
My fiance came down here for a last minute vacation. Our room was beach front and the view was spectacular. They did have renovations going on, so they did have people doing a lot of work. Hopefully they get the elevators revamped because they are both a little dingey and outdated. And the ice machine wasn't working on our floor. For the amount of noise it made, it should have. The staff was amazing and the bartender, Ron, was awesome and have us ideas of what to do, where to go, and so on. We are getting married in August and plan to take our honeymoon here is possible.
When we first arrived, we were concerned because our air conditioner didn't work. Before we even made it back from the front desk, Bobby (the maintenance man) was waiting on us to take care of the issue. Our room had a perfect view of the ocean, but the door was very difficult to get open (constantly came off the track and was too heavy to easily pull back). The room was clean and we loved our stay!
This hotel was nothing like the pictures it posted on-line for the room and bathroom. That is what most all people have to go by. The room was very outdated, but they tried to cover it up to look like the lobby. The bathroom for 4 people was the size of a closet (which is not the bathroom I saw on-line. There was mold on the outside of the tub closest to the commode and every time a shower was taken, which was at least 4 per day, it leaked all the way down the outside of the tub, out of the bathroom and into the entry way. Very gross for me to have to mop it up with used towels four times a day. And I might add, mold keeps growing as it stays wet. Make sure when you ask for pool side, that that's all you want to look at........you don't see the beach where we stayed (room 414) To wrap it all up, I told the front desk at check out how disappointed I was with all of this and that I would NEVER stay here again. We loved the beach location and cleanliness, but this hotel has a lot to be desired.
Construction was going on at the hotel (and at several neighboring locations) and I got the impression that they cleaned up our room for our stay, then would return to renovations once we left. There were no chairs to sit on. Our door would not lock from the inside, but wouldn't open with the card from the outside. Two outlets were not working, as well as the desk lamp. The flip side is that the staff were over the top wonderful. I forgot my toothbrush and asked the front desk if they had one. They had run out. Oh well. I would use mouthwash for the night. As I sat reading out by the pool about an hour later, a staffer came up to me with a new toothbrush. I'm sure the hotel is a lot more together during the busy season. It's a great location.
Overall great stay. Breakfast was very good. Wifi was weak
Loved the location - you had to drive everywhere and since all I wanted was the beach I was happy. Easy beach access. Nice rooms, decent pool. Bartender was funny. Was given a free breakfast upgrade to the hot meal, food was decent. They were helpful with meal recommendations.
Quiet, clean and peaceful. Everyone was so kind and polite. It was the best get away I could have asked for. Children probably won't care for it as much but considering the fact that I was traveling by myself and just taking it easy. But overall, it was a glorious place to stay at. I am definitely going back again and again.
Took a while to get here from Mobile after attending graduation for my MSN, but it was well worth it. Awesome medium-sized motel, very clean, easy to get in and out of and very friendly staff who gave us recommendations to an excellent seafood restaurant. Great room, really nicely laid out and large with a balcony that overlooked the beach. The hotel has direct access to the beach and it's a very short walk. LOVED this place, so much so that we plan on going back again. It truly exceeded or expectations in every way.
Hotel was nice. Great location and the they began removing carpet in hallways. Shoes sticking to floors. Hazardous walking over tools and piles of carpet. After removal our shoes stuck to concrete. Called and asked if we could be moved to another floor and was politely but quickly told no. Also hot tubs all out of order. Not as great a trip as it should have been. Also upon checkout, I made a mental note that we were not asked if our stay was good. Hmmmmm.
Never knew Alabama had beaches like this. Hotel was situated right on the beautiful gulf coast. White sandy beaches, clean and friendly environment as expected with the Hilton name and the price was reasonable. Would stay here again if I ever visited this area.
I spend a night and it was really perfect. I recommend this for honeymoon
Good value near the beach. Staff was helpful and friendly. Serves breakfast daily.
I was so impressed with the staff. Friendly. Do anything attitude for the customer. When visiting, you will be welcomed by Ms. Von. She remembered my name and always had a smile. When feeling thirsty, go see William at the Tiki Bar. Great service and conversation.
Perfect Getaway! Clean rooms, great staff!! We will be coming back!
Overall, it was a good weekend! We had a balcony with a side view of the ocean which I enjoyed. The pool was small but it is right on the beach. The cleaning staff was great and very cooperative! Thought it was a little overpriced but we had a great time!
Location is great. Every thing is minutes away. Righ on beach.
Very comfortable and extremely nice staff made this stay wonderful. Would definately stay here again!!!
It's not the Ritz, it's a beach hotel. If you are looking for a nice clean place to spend the weekend with your wife, then this is the spot. Walk out the back right onto the beach, spend the day on the beach, return to a clean shower and comfortable bed. Awesome weekend. I will stay again.