At first I was extremely upset as a Front Desk Employee had moved my King bed beach front room I paid nearly $800 to have two nights in to a double Queen facing the neighboring hotel. When I expressed my concern to Douglas, he was able to change me back to a beach front room. If he had not done that I would have left and got another hotel entirely but he saved the day! I loved the breakfast and being able to walk out onto Orange beach. The pool was closed for maintenance tho which was a bummer.
Just not worth the money. The staff was very friendly, but the pool was filthy...always had bugs and grass floating In the water and the deck was never cleaned up from cigarette butts and bottle caps. Everything cost extra...beach chairs, breakfast, etc. “Pool towels” were available but were the size of hand towels.
Everyone was so friendly. The facility was extremely clean
So comfortable and proximity to beach was perfect. Great stay
Beautiful location. Great amenities. Soft pillows. Food provisions close too early.
We had a very pleasant stay. We would recommend others to stay Hilton.
The name it’s location. Maybe if they was not doing renovations.
a part of the pool is under the 2nd story... allowing you to swim but avoid direct sunlight... for those who are sensitive & fair-skinned.
The hotel is in a great location. Easy walk to the beach. The staff was great. The room on the other hand was falling apart. The base boards were falling off the walls and the rust stain leaking down the tile in the shower was pretty bad. No water presure in the shower. If these things would not have been wrong I would have gave a better review.
Good location and nice beach access, but facility is showing it's age. Lots of nicks and scratches and signs of wear. $12 seemed high for a marginal buffet breakfast that would be complimentary at similar hotels. It wasn't terrible, but we would not choose it again.
Nice and close to beach hotel staff was great and very clean room
The great part is it was by the beach. And the staff was excellent. The bad part is the rooms were way too expensive for the size. It really could use a good update. I can't say enough about the staff they were wonderful... I just hated to pay out so much money for the size of the room.
Great staff Friendly Clean Right on the beach Breakfast available Free chairs Made available and free breakfast for one morning
Mother and daughter time together in the sun. Best customer service ever. My room very clean. Some repair being done to swimming pool but the high traffic area in/out was kept clean and clear.
The pool was closed during our stay. No warning on the website. We changed our booking bc this was advertised as having an indoor pool. Didn’t find out it was closed until check-in.
This was a great hotel in a great location. They have an awesome breakfast & you can get it free just by hashtagging the location. So worth it!
The girl who checked us in was wonderful! The hotel room was very clean and comfortable.
We like the location of this property. On the beach and close to everything. Our room was updated and clean. The free breakfast was above and beyond other establishments! Nice pool even though the weather was cool during our stay and we could not use it. We have used this hotel in the past and will continue to do so in the future!
Gulf State Park is a short stroll from Hilton Garden Inn Orange Beach, and other popular attractions like Adventure Island are within a couple of miles (3 km). This 3-star hotel welcomes guests with 137 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center.
Enjoy a bite to eat at the hotel's café, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee each morning from 6 AM to 10 AM.
All 137 rooms feature furnished balconies, microwaves, and refrigerators. Guests can expect to find free WiFi and wired Internet, along with 32-inch LCD TVs. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls and desks are also standard.
Hilton Garden Inn Orange Beach features an indoor pool, an outdoor pool, and a 24-hour fitness center. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this beach hotel include 2 spa tubs, free WiFi in public areas, and conference space.
At first I was extremely upset as a Front Desk Employee had moved my King bed beach front room I paid nearly $800 to have two nights in to a double Queen facing the neighboring hotel. When I expressed my concern to Douglas, he was able to change me back to a beach front room. If he had not done that I would have left and got another hotel entirely but he saved the day! I loved the breakfast and being able to walk out onto Orange beach. The pool was closed for maintenance tho which was a bummer.
Katrular, we are so glad to know that you experienced a 5-star stay at our hotel. Thank you for sharing your review. We would love to see you again soon!
Thank you for sharing a 5-star review of our hotel! We're so glad to know that you enjoyed your time with us. We would love to welcome you back again soon!
Just not worth the money. The staff was very friendly, but the pool was filthy...always had bugs and grass floating In the water and the deck was never cleaned up from cigarette butts and bottle caps. Everything cost extra...beach chairs, breakfast, etc. “Pool towels” were available but were the size of hand towels.
Thank you for sharing a review of our hotel, Nikki. We are so sorry that you had a negative experience with us. We appreciate you letting us know. Candid comments always help us perform our jobs better. We hope you'll give us another chance in the future to provide you with a better experience.
Everyone was so friendly. The facility was extremely clean
Sabrina, thank you so much for your excellent review! Wow, what compliments! We are so happy that you enjoyed everything about your stay, especially the clean facility and wonderful staff. We will be happy to give you a warm welcome on your next vacation!
So comfortable and proximity to beach was perfect. Great stay
Thank you so much for your excellent review! We are so glad you enjoyed your stay and loved the location. We are thrilled that you had a nice stay and we can't wait to welcome you back to feel the sand under your toes in the future!
Beautiful location. Great amenities. Soft pillows. Food provisions close too early.
Thank you so much for your outstanding review! It's great to hear you were happy with just about everything during your stay. We are thrilled that we helped make your stay a great one and we can't wait to give you a warm welcome back to our little slice of paradise on your next vacation!
We had a very pleasant stay. We would recommend others to stay Hilton.
Thank you so much for your outstanding rating! It's great to hear you were happy with just about everything during your stay. We are thrilled that we helped make your stay a great one and we can't wait to welcome you back for more sunny skies on your next vacation!
The name it’s location. Maybe if they was not doing renovations.
Thank you for taking the time to share your experience. Our sincere apologies you weren't happy during your stay. We are currently undergoing renovations to make our valued guests' experience such as yours better. Your opinion matters to us as it helps us improve at our job. If you would like to discuss this matter further, please contact us. We appreciate your candid review and hope to see you again in the future to show you how we've improved.
a part of the pool is under the 2nd story... allowing you to swim but avoid direct sunlight... for those who are sensitive & fair-skinned.
Thank you for your nice review! We are so happy that you enjoyed your stay and loved the partially covered pool out of direct sunlight. We are glad that we helped make your stay a pleasant one and we can't wait to welcome you back on your next trip!
We really appreciate you taking the time to share your review of our hotel. Thank you for letting Douglas know your concerns so that he could make sure you received the room you were wanting. We are so glad that you ended up having a wonderful experience and would love to welcome you back soon!