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Hilton Garden Inn Orange Beach
3.0 out of 5.0Hilton Garden Inn Orange Beach 3.0 out of 5.0
Hilton Garden Inn Orange Beach 3.0 out of 5.0
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Hilton Garden Inn Orange Beach
3.0 out of 5.0
23092 Perdido Beach Blvd,
Orange Beach,
AL
1-844-663-2269
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Hilton Garden Inn Orange Beach
3.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 94 reviews
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Recent guest reviews
The name it’s location. Maybe if they was not doing renovations.
a part of the pool is under the 2nd story... allowing you to swim but avoid direct sunlight... for those who are sensitive & fair-skinned.
The hotel is in a great location. Easy walk to the beach. The staff was great. The room on the other hand was falling apart. The base boards were falling off the walls and the rust stain leaking down the tile in the shower was pretty bad. No water presure in the shower. If these things would not have been wrong I would have gave a better review.
Good location and nice beach access, but facility is showing it's age. Lots of nicks and scratches and signs of wear. $12 seemed high for a marginal buffet breakfast that would be complimentary at similar hotels. It wasn't terrible, but we would not choose it again.
Nice and close to beach hotel staff was great and very clean room
The great part is it was by the beach. And the staff was excellent. The bad part is the rooms were way too expensive for the size. It really could use a good update. I can't say enough about the staff they were wonderful... I just hated to pay out so much money for the size of the room.
Great staff Friendly Clean Right on the beach Breakfast available Free chairs Made available and free breakfast for one morning
Mother and daughter time together in the sun. Best customer service ever. My room very clean. Some repair being done to swimming pool but the high traffic area in/out was kept clean and clear.
The pool was closed during our stay. No warning on the website. We changed our booking bc this was advertised as having an indoor pool. Didn’t find out it was closed until check-in.
This was a great hotel in a great location. They have an awesome breakfast & you can get it free just by hashtagging the location. So worth it!
The girl who checked us in was wonderful! The hotel room was very clean and comfortable.
We like the location of this property. On the beach and close to everything. Our room was updated and clean. The free breakfast was above and beyond other establishments! Nice pool even though the weather was cool during our stay and we could not use it. We have used this hotel in the past and will continue to do so in the future!
Great hotel with wonderful staff and service.would definitely recommend this hotel for anyone coming to orange beach.
My fiance came down here for a last minute vacation. Our room was beach front and the view was spectacular. They did have renovations going on, so they did have people doing a lot of work. Hopefully they get the elevators revamped because they are both a little dingey and outdated. And the ice machine wasn't working on our floor. For the amount of noise it made, it should have. The staff was amazing and the bartender, Ron, was awesome and have us ideas of what to do, where to go, and so on. We are getting married in August and plan to take our honeymoon here is possible.
When we first arrived, we were concerned because our air conditioner didn't work. Before we even made it back from the front desk, Bobby (the maintenance man) was waiting on us to take care of the issue. Our room had a perfect view of the ocean, but the door was very difficult to get open (constantly came off the track and was too heavy to easily pull back). The room was clean and we loved our stay!
This hotel was nothing like the pictures it posted on-line for the room and bathroom. That is what most all people have to go by. The room was very outdated, but they tried to cover it up to look like the lobby. The bathroom for 4 people was the size of a closet (which is not the bathroom I saw on-line. There was mold on the outside of the tub closest to the commode and every time a shower was taken, which was at least 4 per day, it leaked all the way down the outside of the tub, out of the bathroom and into the entry way. Very gross for me to have to mop it up with used towels four times a day. And I might add, mold keeps growing as it stays wet. Make sure when you ask for pool side, that that's all you want to look at........you don't see the beach where we stayed (room 414) To wrap it all up, I told the front desk at check out how disappointed I was with all of this and that I would NEVER stay here again. We loved the beach location and cleanliness, but this hotel has a lot to be desired.
Construction was going on at the hotel (and at several neighboring locations) and I got the impression that they cleaned up our room for our stay, then would return to renovations once we left. There were no chairs to sit on. Our door would not lock from the inside, but wouldn't open with the card from the outside. Two outlets were not working, as well as the desk lamp. The flip side is that the staff were over the top wonderful. I forgot my toothbrush and asked the front desk if they had one. They had run out. Oh well. I would use mouthwash for the night. As I sat reading out by the pool about an hour later, a staffer came up to me with a new toothbrush. I'm sure the hotel is a lot more together during the busy season. It's a great location.
Overall great stay. Breakfast was very good. Wifi was weak
Loved the location - you had to drive everywhere and since all I wanted was the beach I was happy. Easy beach access. Nice rooms, decent pool. Bartender was funny. Was given a free breakfast upgrade to the hot meal, food was decent. They were helpful with meal recommendations.
Quiet, clean and peaceful. Everyone was so kind and polite. It was the best get away I could have asked for. Children probably won't care for it as much but considering the fact that I was traveling by myself and just taking it easy. But overall, it was a glorious place to stay at. I am definitely going back again and again.
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool and indoor pool
Hilton Garden Inn Orange Beach places you next to Romar Beach and within a 15-minute walk of Orange Beach Welcome Center. This 137-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and an indoor pool.
Dining
This hotel is home to a Cafe and a bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 6 AM to 10 AM.
Rooms
32-inch an LCD TV are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a furnished balcony, a refrigerator, and a microwave.
Property features
Hilton Garden Inn Orange Beach features an indoor pool, an outdoor pool, and a 24-hour fitness center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include 2 spa tubs, free WiFi in public areas, and conference space.
Guest reviews for Hilton Garden Inn Orange Beach
Business
Business Travelers
The name it’s location. Maybe if they was not doing renovations.
Families
a part of the pool is under the 2nd story... allowing you to swim but avoid direct sunlight... for those who are sensitive & fair-skinned.
Review comment
Kelly responded on Feb 26, 2019
Thank you for your nice review! We are so happy that you enjoyed your stay and loved the partially covered pool out of direct sunlight. We are glad that we helped make your stay a pleasant one and we can't wait to welcome you back on your next trip!
Everyone
The hotel is in a great location. Easy walk to the beach. The staff was great. The room on the other hand was falling apart. The base boards were falling off the walls and the rust stain leaking down the tile in the shower was pretty bad. No water presure in the shower. If these things would not have been wrong I would have gave a better review.
Review comment
Kelly responded on Nov 23, 2018
Thank you, Aaron, for taking the time to share your experience with us. We are so glad you enjoyed our beautiful beachfront location. We sincerely apologize about the issues you experienced regarding your room, bathroom, and water pressure. Your valuable opinion matters as it helps us become a better business. Should you wish to discuss this matter further, please contact contact us. We hope to make your experience better and that you will return here on your next trip.
Everyone
Good location and nice beach access, but facility is showing it's age. Lots of nicks and scratches and signs of wear. $12 seemed high for a marginal buffet breakfast that would be complimentary at similar hotels. It wasn't terrible, but we would not choose it again.
Review comment
Kelly responded on Oct 13, 2018
Thank you for taking the time to share your experience with us. We are so happy that you enjoyed our beachfront location. Our sincere apologies you were not pleased with the facility as a whole and the breakfast. We are undergoing renovations at the moment and we hope to fix issues such as the ones you found to make our guests' experience more pleasant. Thank you for your valuable feedback as it helps us serve our guests better. We hope your stay a nice one overall, however, and we would love the opportunity to welcome you back to our little slice of paradise on next time see how we've improved!
Everyone
Nice and close to beach hotel staff was great and very clean room
Review comment
Kelly responded on Sep 2, 2018
Thank you for your wonderful review! We are glad you enjoyed your stay and loved our beachfront location as well as our accommodating staff. We'd love to welcome you back on your next trip!
Everyone
The great part is it was by the beach. And the staff was excellent. The bad part is the rooms were way too expensive for the size. It really could use a good update. I can't say enough about the staff they were wonderful... I just hated to pay out so much money for the size of the room.
Review comment
Kelly responded on Jul 30, 2018
Thank you, Jennifer, for your review. We are so happy that you enjoyed the beachfront location and our amazing staff. Our sincere apologies you were not happy with the size of your room. We hope that we helped make your stay a pleasant one overall, however, and we hope to welcome you back on your next trip.
awesome experience
Everyone
Great staff Friendly Clean Right on the beach Breakfast available Free chairs Made available and free breakfast for one morning
Review comment
Allison responded on Apr 2, 2018
Thank you, Scott, for taking the time to let us know you had an excellent stay with us! We're so pleased that you loved our location, breakfast, and that our staff made you feel welcome and accommodated! We would love to welcome you back again soon!
Everyone
Mother and daughter time together in the sun. Best customer service ever. My room very clean. Some repair being done to swimming pool but the high traffic area in/out was kept clean and clear.
Review comment
Allison responded on Mar 27, 2018
Sam-ath, thank you so much for taking the time to write this review! We're so pleased that you and your daughter had such a fantastic stay with us, and that our staff made your trip even more special! We would love to welcome you both back again soon!
Everyone
The pool was closed during our stay. No warning on the website. We changed our booking bc this was advertised as having an indoor pool. Didn’t find out it was closed until check-in.
Review comment
Allison responded on Mar 20, 2018
We're so sorry that our renovations inconvenienced your stay with us. Unfortunately, we are having to repair our pool at this time, but our neighbors at the Hampton Inn & Suites Orange Beach are allowing our guests access to their pool! We would love to welcome you back once our pool renovations are complete.
Everyone
This was a great hotel in a great location. They have an awesome breakfast & you can get it free just by hashtagging the location. So worth it!
Review comment
Online Concierge responded on Jan 9, 2018
Thank you so much, Allison, for choosing to stay with us and for giving us this amazing rating! We are truly pleased to know that you were able to enjoy our beach side accommodations. It is wonderful to know that you were able to start your morning with a great breakfast. We cannot wait to welcome you back again soon. - Liz
Hilton Garden Inn Orange Beach
23092 Perdido Beach Blvd, Orange Beach, AL 36561Hotel Amenities
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Thank you for taking the time to share your experience. Our sincere apologies you weren't happy during your stay. We are currently undergoing renovations to make our valued guests' experience such as yours better. Your opinion matters to us as it helps us improve at our job. If you would like to discuss this matter further, please contact us. We appreciate your candid review and hope to see you again in the future to show you how we've improved.