Loved staying here.
Clean and easy check in and check out
Great place to stay. Staff was super polite and helpful.
Like: Nothing stood out Dislikes: Paper-thin walls Staff could not prepare breakfast in the morning, everything was out Over booked and tried to move me Call me several times asking when I was arriving (mind your business, the room is paid for) Overall--find a new place unless you want to hear your "neighbor" yawn, and want a staff that is not trained
Spacious Suites and well kept facility
They cancelled a pre-booked and paid for reservation claiming over booking during prime vacationing, and this was for a business trip! Stay away from this unreliable place! No offerings accept a quick apology and hang up~
Breakfast was awesome!
Facility was very clean. check in staff friendly and helpful. Breakfast staff very friendly and accommodating.
This was the worst hotel stay ever. First off they allowed my mom to check in under our reservation, when she had her own separate reservation. They gave her our room and it was awkward to tell them to move into their room after they had already unpacked. I paid for a king suite and the pictures that were shown in the booking did not match with what we got. We were supposed to have a separate bedroom from the livingroom, so our daughter could sleep in her own space and of course we didn't. My parents room had food glued to the walls that was not cleaned up. The staff DID NOT wear their masks. There were several occasions when the receptionist had no mask on, or the women serving breakfast in the morning. One of the breakfast servers didn't even bother putting on gloves while she was serving food. It was just disgusting, especially with COVID going on. You would hope they at least washed their hands. They seemed very understaffed and careless about their customer service. The receptionist was never at the desk during our 5 day stay. We always had to holler for them and hope someone would come to the desk. If you can find another place DO NOT stay here!!!
Enjoyed the front desk staff, very nice, Also, location was perfect.
Rooms were expensive over Labor Day weekend... we paid extra to upgrade to a King Suite, but it was basically just a studio with a pullout couch instead of a second bed. Breakfast was inedible and line was very slow due to COVID serving adjustments. Pullout bed had no bedding except for a urine-stained mattress pad, manager didn't seem overly concerned but maintenance man was fantastic in getting it sorted out quickly. Room was otherwise very clean but for $200/night, I would expect better all around.
Very clean Lots of amenities Didn’t interact or see staff but there wasn’t a need to
We had two reservations at this property, one for one night and one for four nights. When my men got there they were told there was only one reservation. We had to buy another room while the one we paid for sat vacant. No amount of conversation for the room in Kevin Macintyre's mattered to the desk clerk who sold us a room for Kevin Macintyre. I am done with Orbitz!!
One of the cleanest hotels I've witnessed. The breakfast stations were well stocked with quality products. A very inviting staff and facility. Room has ample furnishings including brand new linens for pull out sofa bed. Comfortably fit full family.
Located within a mile (2 km) of Otsego County Historical Museum, Holiday Inn Express & Suites Gaylord, an IHG Hotel is within 2 miles (3 km) of Bavarian Falls Park. This 92-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Start your day off right with a free buffet breakfast.
32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Tempur-Pedic beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Built in 2018, the brand new Holiday Inn Express & Suites Gaylord, an IHG Hotel offers an indoor pool, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include meeting rooms, a business center, and coffee/tea in a common area.
Loved staying here.
Clean and easy check in and check out
Great place to stay. Staff was super polite and helpful.
Like: Nothing stood out Dislikes: Paper-thin walls Staff could not prepare breakfast in the morning, everything was out Over booked and tried to move me Call me several times asking when I was arriving (mind your business, the room is paid for) Overall--find a new place unless you want to hear your "neighbor" yawn, and want a staff that is not trained
Thank you for taking the time to tell us about your experience Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve the guest experience. Again, thank you for visiting & Safe Journeys!
Spacious Suites and well kept facility
They cancelled a pre-booked and paid for reservation claiming over booking during prime vacationing, and this was for a business trip! Stay away from this unreliable place! No offerings accept a quick apology and hang up~
Breakfast was awesome!
Facility was very clean. check in staff friendly and helpful. Breakfast staff very friendly and accommodating.
This was the worst hotel stay ever. First off they allowed my mom to check in under our reservation, when she had her own separate reservation. They gave her our room and it was awkward to tell them to move into their room after they had already unpacked. I paid for a king suite and the pictures that were shown in the booking did not match with what we got. We were supposed to have a separate bedroom from the livingroom, so our daughter could sleep in her own space and of course we didn't. My parents room had food glued to the walls that was not cleaned up. The staff DID NOT wear their masks. There were several occasions when the receptionist had no mask on, or the women serving breakfast in the morning. One of the breakfast servers didn't even bother putting on gloves while she was serving food. It was just disgusting, especially with COVID going on. You would hope they at least washed their hands. They seemed very understaffed and careless about their customer service. The receptionist was never at the desk during our 5 day stay. We always had to holler for them and hope someone would come to the desk. If you can find another place DO NOT stay here!!!
Thank you for being our guest and making your stay enjoyable and comfortable is our #1 priority!!