Everything is clean. The amenities are a plus, too. I can't wait to eat breakfast in the morning!
Everything
Came highly recommended someone I had met through work. The breakfast was by far the best part of the stay! Some of the staff was not happy faces. Asked a question about rewards program and got attitude and was given a number to call because she did know how to answer my question, “can I add my card to my 10 day stay?”…lol! Then there was a spill in elevator and I brought it to the front desk attention, again a bit of a attitude. The fire alarm went off in the middle of night and we had to evacuate for about an hour (had to be at work 8am, missed breakfast..lol), then of course in 10 days I got 2 days of room service! I setup every other day service at checkin, called down after 3rd day, got towels on 4th and 5th day, someone final showed on 6th day, came back on 9th day, I left on 10 day! You judge for yourself thou!
Absolutely one of the worst experiences ever. We had things that could not be used or didn’t work in our hotel room that we notified staff of and they did nothing about. We are additionally scheduled servicing on our room multiple times and yet they never came however, it was a hotel policy that you schedule it. I don’t know what you’re scheduling it for because no one shows up but still you have to waste your time on scheduling. we accidentally left a pair of shoes there. It is been a week and I still can’t get anybody to answer the phone in what they call their lost and found department which is actually their housekeeping department but whatever. It’s such poor service and acknowledgment of the customer to treat them as they treat their guests. Do yourself a favor and book elsewhere! The entire staff gives 0 cares and will not attempt even in the slightest to rectify the situation.
Staff was friendly and helpful, but when we arrived there was hair on the carpet, around sink, and bed linens had spots on them. Our toilet needed to be serviced and it took over 8 hours for it to be fixed. When it was fixed, it wasn't even cleaned.
Front desk staff were wonderful. Room was clean and quiet. Biggest issue was the shower. I let the water run for a good bit and it almost got tepid. By the time I finished, the water was just starting to warm. I'd expect better.
we always love staying at the gainesville best western!
Great breakfast nice room. Hot tub had so much chemicals that it turned my gold jewelry brown. Also happened to another lady. They didn’t do anything about it. Foaming on top. They claimed it was fine. Bleached out my bathing suit
Great pool are and and well maintained hot tub to relax at the end of your drive. Understaffed like all biz these days but they try and take care of everything.
Great stay.
The hotel has a lot of potential, however the room need to be cleaned. We had sink that must have not been cleen for weeks and the floors the same. Beautiful property, just need someone to take care of it. Pool also needs maintenance.
The room was dirty.
The staff was very customer friendly. Shuttle service was a Godsend! on-site restaurant had great food! Would have been nice to have Housekeeping come every day to tidy up, empty baskets and leave fresh towels
Best Western Gateway Grand places you within a short walk of Meadowbrook Golf Club and within a mile (2 km) of Sante Fe College. This 152-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. This hotel is home to a theme restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Guests can expect 42-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Other amenities include sitting areas, refrigerators, and microwaves. Change of towels is available on request.
Guests staying at Best Western Gateway Grand enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Thank you the feedback!
Everything is clean. The amenities are a plus, too. I can't wait to eat breakfast in the morning!
Thank you for choosing our hotel for your stay! We are pleased that you took the time to give us a review and we see that you enjoyed yourself. We look forward to seeing you again in the near future.Here for you,
Everything
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.. Looking forward to seeing you again soon.
Came highly recommended someone I had met through work. The breakfast was by far the best part of the stay! Some of the staff was not happy faces. Asked a question about rewards program and got attitude and was given a number to call because she did know how to answer my question, “can I add my card to my 10 day stay?”…lol! Then there was a spill in elevator and I brought it to the front desk attention, again a bit of a attitude. The fire alarm went off in the middle of night and we had to evacuate for about an hour (had to be at work 8am, missed breakfast..lol), then of course in 10 days I got 2 days of room service! I setup every other day service at checkin, called down after 3rd day, got towels on 4th and 5th day, someone final showed on 6th day, came back on 9th day, I left on 10 day! You judge for yourself thou!
Dear Jackie Youmas, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Thank you for your review and for choosing our hotel.
Absolutely one of the worst experiences ever. We had things that could not be used or didn’t work in our hotel room that we notified staff of and they did nothing about. We are additionally scheduled servicing on our room multiple times and yet they never came however, it was a hotel policy that you schedule it. I don’t know what you’re scheduling it for because no one shows up but still you have to waste your time on scheduling. we accidentally left a pair of shoes there. It is been a week and I still can’t get anybody to answer the phone in what they call their lost and found department which is actually their housekeeping department but whatever. It’s such poor service and acknowledgment of the customer to treat them as they treat their guests. Do yourself a favor and book elsewhere! The entire staff gives 0 cares and will not attempt even in the slightest to rectify the situation.
Hello Chloe Gach, Thank you for sharing this review! I am looking into this situation for you and I will call you when I locate your sneakers. I want to apologize for giving you the impression that we don't care but that's not the case. Our housekeeping department stores our lost and found items. So the front desk agents don't have access to it. I will definitely call you when I locate them. Again, I apologize for any inconvenience that this may have caused.Here for you,
Staff was friendly and helpful, but when we arrived there was hair on the carpet, around sink, and bed linens had spots on them. Our toilet needed to be serviced and it took over 8 hours for it to be fixed. When it was fixed, it wasn't even cleaned.
I understand you had a poor experience at our hotel during your stay due to the issues with your room. We at BWGG take pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay. We are committed to finding ways to create a better experience for our guests. Without the knowledge of your exposure to these issues, we would not be able to take these steps to solve it. Again, we apologize for any inconvenience that we may have caused. We want to thank you for sharing this valuable feedback with us. Here for you,
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
Front desk staff were wonderful. Room was clean and quiet. Biggest issue was the shower. I let the water run for a good bit and it almost got tepid. By the time I finished, the water was just starting to warm. I'd expect better.
Thank you choosing our hotel for your stay! We're glad to her that you were satisfied with your experience. We also appreciate you telling us what we can improve to make your stay and others better. We look forward to welcoming you back to Best Western Gateway Grand Hotel in the near future
Thank you for your review! We hope that you enjoyed your stay with us and look forward to seeing you again in the near future.
Thank you for taking the time to give us a review. We hope you enjoyed your stay and thank you for choosing our hotel.