Great pool are and and well maintained hot tub to relax at the end of your drive. Understaffed like all biz these days but they try and take care of everything.
Great stay.
The hotel has a lot of potential, however the room need to be cleaned. We had sink that must have not been cleen for weeks and the floors the same. Beautiful property, just need someone to take care of it. Pool also needs maintenance.
The room was dirty.
The staff was very customer friendly. Shuttle service was a Godsend! on-site restaurant had great food! Would have been nice to have Housekeeping come every day to tidy up, empty baskets and leave fresh towels
The room was very comfortable and clean, the staff was very friendly. The breakfast was not great but I think they did the best they could considering Covid.
Very easy to find. Pool was nice. Breakfast was not good. We ate toast.
Quick check in, nice and clean and quiet rooms. The staff were very friendly and helpful.
Lock on room door broke 2 times staff had to use crowbar to get it open.
A couple feedbacks: 1) The AC machine in room 247 needs to be cleaned. 2) The shuttle service was great!
Nice property and convenient to where we needed to be
Best Western Gateway Grand places you within a short walk of Meadowbrook Golf Club and within a mile (2 km) of Sante Fe College. This 152-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour gym.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. This hotel is home to a theme restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Guests can expect 42-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Other amenities include sitting areas, refrigerators, and microwaves. Change of towels is available on request.
Guests staying at Best Western Gateway Grand enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Great pool are and and well maintained hot tub to relax at the end of your drive. Understaffed like all biz these days but they try and take care of everything.
Great stay.
Thank you so much for the kind review, and we are glad you enjoyed your stay with us at the Best Western Gateway Grand!
The hotel has a lot of potential, however the room need to be cleaned. We had sink that must have not been cleen for weeks and the floors the same. Beautiful property, just need someone to take care of it. Pool also needs maintenance.
Thank you for taking the time to fill this review out, and bringing these things to our attention. We hope you will give us another opportunity at providing a good experience to you in the future.
The room was dirty.
Dear valued guest, On behalf of all the staff here at Best Western I would like to apologize for your stay not exceeding your expectations. We always strive to give our guests the best experience possible. If you are ever in the area again please do not hesitate to reach out to me directly, Josh Wessels, and I can offer you an extra 20 percent off the rate for that evening so we can show you a better stay. Have a great day.
The staff was very customer friendly. Shuttle service was a Godsend! on-site restaurant had great food! Would have been nice to have Housekeeping come every day to tidy up, empty baskets and leave fresh towels
Thank you for your feedback! Due to the ongoing COVID-19 pandemic, we are taking every precaution to ensure the safety of our guests and staff while trying to limit the spread of the virus, which is why our housekeeping service is request only. That being said, we're glad you enjoyed your stay here at the Best Western Gateway Grand and we hope to see you back in the future!
I'm so sorry your stay was not as you expected. Please allow us the opportunity to correct what fell short on your next visit to Gainesville. It is always our sincere intention to exceed your expectations.
The room was very comfortable and clean, the staff was very friendly. The breakfast was not great but I think they did the best they could considering Covid.
Thank you for taking the time to complete the survey regarding your recent stay. Thank you so much for your kind words about our property. I would like to apologize though for not meeting your expectations for breakfast. You are correct during these times are options are limited about what we have out there but I do greatly appreciate the feedback as we will use this to implement changes for future guest's stay including your own. On behalf of every staff member here at the Gateway Grand I would like to personally thank you for staying with us. We hope to see you again in the near future. Have a great day!
Thank you for your wonderful review!
Thank you for your review. We appreciate you staying with us. We look forward to welcoming you back to the Best Western Gateway Grand Hotel and Conference Center
Thank you for your review. Thank you for staying with the us and we look forward to welcoming you back to the Best Western Gateway Grand Hotel and Conference Center.
Thank you for the kind words about our pool and hot tub. We are glad you could relax and enjoy your time with us at the Gateway Grand!