The room had several areas of carpet that was ripped, the on room safe was missing the piece to close it which made it inoperable, the oversized chair fabric was torn and upholstery was filthy. The bed spread and sheet on one of the beds had stains. It was changed out after bringing it to the front desks attention. 2 lamps didn’t work. This room show of been taken out of the hotels inventory. There was no comparable room available to be switched. Since I booked through Orbitz I was told the HJ manager that he couldn’t make an adjustment. He was not apologetic for the condition of the room which I stayed in for two nights.
Outdated, stunk, dirty XXXXXXXXXXXXXXXXXXXXXXXXXXX
It was just ok. Dated, dingy rooms. Despite declaring my 7 year old’s son’s legitimately trained & registered service dog to Amanda upon check in who told me there was no need for me to fill out additional paperwork, we were totally locked out of our room on day 2 for “sneaking a dog in”. In addition, they tried to charge us $25/night plus a sizable pet deposit. I strongly feel this proprietor needs to educate himself and his staff on legitimate service animals. On our last day, despite having requested a late check out, housekeeping knocked on our door 5 times within an hour and a half. Of interest, it was between 9 and 10:30am so it was not a case of us checking out late & then needing to do a quick turnover. It was an ok room I guess. The breakfast was a typical cheap Wyndham continental breakfast, nothing special.
Overpriced, filthy, no phone in the rooms, horrible smell in rooms as they are smoking rooms.
Not bad for this price their furniture need update
The person at the counter was very helpful and courteous, it help us to get a good nice room. However, the place needs to set up se.rulea for the customer in general. 1- parking. Explain to the customer. No double parking and consider that other customers need parking as well. 2- no shirt, no shoes no service in the main office, there other customers with kids coming in.3- consider they are customer under and next to you, keep it down, is not a park is a place where you go to rest. Just to name a few. Roaches all over, room smell like wet, my chair looks like it was taken from a trift shop ( falling apart) microwave and fridge (very old and didn't work properly) however the staff that I encounter it was friendly and ready to helpful. Honestly I didn't feel safe in my own room because the individuals staying there. They where people, screaming, yelling, walking up and down smoking marijuana, knocking at my door, no respect or considering they are other people there. However the place near everything, shopping centers, restaurants, etc. If they where to implement rules and regulations, updates and pay attention as to who stay there, I will consider staying there again. Thanks.
Overall a good experience and stay. Room was clean.
My room smelled bad, lobby smelled bad. The coffee and breakfast bad. What looked like druggy people staying there.
Carpet was dirty and could not walk on it barefooted without your feet getting black from the dirt. I don't think it had been steam cleaned in years. Laundry room had 2 washers and 2 dryers but only 1 washer and dryer that worked. The washers and dryers were rusty and looked like they had been there for 20 years.
The property did not look anything like it did online. It was old, dated and pretty creepy. The system was down when we got there so none of our reservation could be reviewed. Housekeeping was not available all day to help replenish room items and we were very happy to leave. Would not stay here again.
The hotel is pet-friendly, which was important when evacuating for the hurricane. No-frills hotel. Fire alarm was missing from the room, looks like it was pulled off the wall and never replaced. Room was clean, but had a urine odor. Front desk gentleman was welcoming.
Place was a dump, not at all like the pictures. Stayed 1 night and left. Went somewhere else
Breakfast was poor. Air conditioning was not very cool
One of the worst hotels ever. Filthy, dangerous. Unbelievably not maintained.hotel is being used for prostitution. Due to that fact extremely noisy and very nasty
Room smelled humid and did not look too clean. Bathroom was very small and beds weren't too comfortable.
My travel reservations changed due to Hurricane Irma, and I was forced into a smoking room, despite being adamant about staying in a non smoking room. I'm a grown man; I'm messy, but to have stains on the couch, the computer chair, the bed itself, the sheets and the towels; that's completely unacceptable. The staff told me "We can't replace the chair or the carpet. It has stains, yeah, but the room is decent enough. The maid can change the sheets tomorrow." They outright refused to change the sheets when we arrived, at approximately 11:30 AM, not PM, AM. I stayed five nights, and literally checked for bed bugs every single night. I took every precaution afterwards to ensure didn't have any travelers in my bags. It was a head ache. I will quiet literally sleep in a hostel before dealing with another Howard Johnson. I never got an apology. I had to purchase new sheets and left them in a ball in the corner. The maid came on the third day, and stole my sheets. I also never got those sheets back; they were dark blue; obviously not apart of the Howard Johnson, despite the fact I had been requesting my room to be cleaned since first glance. I asked the manager, "based on my experiences, why would I ever come back to a Howard Johnson?" He told me, and I quote: "I don't know and I don't care. Buh Bye." I was shocked. Five nights, in this place. Every night there were people hanging out on the balcony asking if I had any spare change. Never again.
Howard Johnson by Wyndham Ft. Myers FL places you within 3 miles (5 km) of popular attractions like Fort Myers Country Club and Bell Tower Shops. This 111-room hotel has an outdoor pool, free in-room WiFi, and free self parking.
Howard Johnson by Wyndham Ft. Myers FL's 111 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.
Howard Johnson by Wyndham Ft. Myers FL features an outdoor pool, free WiFi in public areas, and coffee in a common area. There's free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include free newspapers and laundry facilities.
The room had several areas of carpet that was ripped, the on room safe was missing the piece to close it which made it inoperable, the oversized chair fabric was torn and upholstery was filthy. The bed spread and sheet on one of the beds had stains. It was changed out after bringing it to the front desks attention. 2 lamps didn’t work. This room show of been taken out of the hotels inventory. There was no comparable room available to be switched. Since I booked through Orbitz I was told the HJ manager that he couldn’t make an adjustment. He was not apologetic for the condition of the room which I stayed in for two nights.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Outdated, stunk, dirty XXXXXXXXXXXXXXXXXXXXXXXXXXX
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
It was just ok. Dated, dingy rooms. Despite declaring my 7 year old’s son’s legitimately trained & registered service dog to Amanda upon check in who told me there was no need for me to fill out additional paperwork, we were totally locked out of our room on day 2 for “sneaking a dog in”. In addition, they tried to charge us $25/night plus a sizable pet deposit. I strongly feel this proprietor needs to educate himself and his staff on legitimate service animals. On our last day, despite having requested a late check out, housekeeping knocked on our door 5 times within an hour and a half. Of interest, it was between 9 and 10:30am so it was not a case of us checking out late & then needing to do a quick turnover. It was an ok room I guess. The breakfast was a typical cheap Wyndham continental breakfast, nothing special.
Thank you for reviewing your stay. We strive to deliver a superior guest experience, but it seems like your time with us did not meet your expectations. We apologize for any shortcoming that you may have encountered during your visit, and we would like to know more about how we can make your next stay with us enjoyable. Your experience is important to us, and we hope to redeem ourselves with you, should you choose to stay with us again. I do hope you'll return and let us show you a far better experience.
Overpriced, filthy, no phone in the rooms, horrible smell in rooms as they are smoking rooms.
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we are able to deep clean and return the freshness of our accommodations. We are sorry there wasnât a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Not bad for this price their furniture need update
Thank you for your valuable opinion regarding our furniture as well as our price. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
The person at the counter was very helpful and courteous, it help us to get a good nice room. However, the place needs to set up se.rulea for the customer in general. 1- parking. Explain to the customer. No double parking and consider that other customers need parking as well. 2- no shirt, no shoes no service in the main office, there other customers with kids coming in.3- consider they are customer under and next to you, keep it down, is not a park is a place where you go to rest. Just to name a few. Roaches all over, room smell like wet, my chair looks like it was taken from a trift shop ( falling apart) microwave and fridge (very old and didn't work properly) however the staff that I encounter it was friendly and ready to helpful. Honestly I didn't feel safe in my own room because the individuals staying there. They where people, screaming, yelling, walking up and down smoking marijuana, knocking at my door, no respect or considering they are other people there. However the place near everything, shopping centers, restaurants, etc. If they where to implement rules and regulations, updates and pay attention as to who stay there, I will consider staying there again. Thanks.
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Overall a good experience and stay. Room was clean.
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.