Residence Inn By Marriott Flint3.0 out of 5.0
Recent guest reviews
The Residence Inn Flint Grand Blanc is very outdated, weary, and not pleasant to stay in. The most recent visit the room was felt unclean, the bathroom drawer was broken, the carpet was pull up. The hallways and stairways are not kept vacuumed. Housekeeping did not replace items, i.e. coffee and creamer. I will not stay here on my next visit to this area which is often as I have family nearby.
Stayed at Residence Inn last night . Arrived at 6:30 pm . We were greeted warmly by Brandi. The property was explained in detail. We had a nice chicken sandwich in the snack area. Kim the general manager was onsite and was polite and friendly . I spoke to her a few years ago at the sister property courtyard. Room was quiet . Everyone we encountered was polite and friendly . We would stay again .Breakfast was nice and replenished quickly . Everything was clean and well kept .
So I’ve been a Marriot rewards member for over 10 years, staying at Marriot’s for both business & pleasure. We decided to cut our 5-day stay short at this Residence Inn after the second day. First night we needed an extra blanket for our son on the sleeper sofa. Front desk clerk got one, but I had to ask, almost plead, to get her to look for one when she first told me they were all out (I suggested that maybe there might be some blankets she could look for in unoccupied rooms. I even volunteered to get it myself. She told me she couldn’t let me go into an unmade room. Then I had to suggest that maybe if I couldn’t, she could). It worked out in the end, but seriously, why do I have to ask so hard for something so simple Having coffee at the coffee bar at breakfast time was a chronic problem. Our first morning, the breakfast bar ran out of coffee. They got some made after a 15 min gap, but seriously, running out of coffee at 8AM on a Saturday morning? Well it turns out they ran out of coffee every morning of our stay. Just keep making it, get a third pot, do something to stay ahead of the demand. That same day we went out XMAS shopping and asked the front desk (at 9am) to get housekeeping to fix our room up early so we could come back and rest in the afternoon. We got back to our room at 3pm and it still wasn’t done. I asked the front desk what happened and got the “I don’t know let me check for you” answer. 45 minutes later housekeeping came back with a handful of towels. When I asked for a full room cleaning, well, it was like I asked for the world and was really putting them out. When I asked for extra towels, there was an excuse every day about being short on towels, they didn’t get washed, the machines broke, etc. Not sure if management has a handle on this or not, but they need to really work on employee relations and customer service. We decided to cut our stay short rather than put up with this for an extra day.
First off, I travel & reside in a lot of hotels & was anticipating this solidly reviewed hotel. Boy was I disappointed. Initial room I was given had a musty B.O. odor. The second room was fine, but the furniture was really dated. It felt dirty, worn, & used. To top it off, they had no Pack N’ Play for our 1-yr old daughter. I asked for extra blanket & was asked to come down & get it. No real eagerness to accommodate our situation either. If you want something nicer, I’d DEFINITELY go elsewhere. Never again.
As a Marriott Platinum, I have seen the good and the not so good...this Residence Inn is among the very best! In the past 2 years I have stayed here a handful of times and each time I am amazed at the outstanding service. Too often my Platinum requests at Marriott properties get ignored, but not here. That's because Operations Manager Alyssa is on top of everything. She seems to be everywhere at all times and is perhaps the most diligent manager I have ever seen... the consummate professional on a staff that has so many good people. What prompted me to write was a great food, yes food experience. While the evening food presentation is always nice, the breakfast blew me away. I try to eat healthy on the road and this morning they offered scrambled eggs with yolk or without! Sure, I appreciate the healthier chicken sausage but I have never seen no yolk scrambled eggs at any Marriott anywhere! So much better than plain hard boiled eggs (They had them too). With ketchup, it tasted just perfect. I can't recommend this hotel highly enough...wish all Marriott hotels were run this well!
We have stayed here twice a year on our visits to Michigan for the past several years for 2 or 3 days each time. We will not return here. The room was not clean,3large carpet stains in the middle of our room. The walls and hallways are all marked up. The breakfast was poor. Food was disorganized and hard to find napkins and utensils. The exit doors trash containers were full to the hilt. Cigarettes butts at each door. The manager said she would,adjust our bill. She did not. Not a typical MARRIOTT.
I stayed here in September 2013 and made it a "mini vacation" while I went to the Michigan Renaissance Festival. The sleeper settee isn't the best for lounging on, but as someone who usually sits on the couch to navigate the internet, I put up with it. The bed was comfy, but make sure you have a source of white noise if you're a light sleeper--being smack dab between I-75 and US-23 means there's going to be cars all night long. I'm not a big breakfast eater, so I grabbed a few pieces of toast each morning, but I recall that they had cereal and waffles, along with bagels (I believe) and probably fresh fruit. With families eating breakfast and the televisions showing the morning news, it might be a tad loud, so if you're more of a "nose-in-book-while-eating" kind of person, you might want to go back to your room. (I also recommend the Chinese place up around the corner on Torrey--very good food.)
Stayed here while my apartment was being repaired from a flood. All rooms are suites and the kitchens were totally sufficient for me. There is a family restaurant right next door too. The staff are very helpful and friendly. My room was clean & nicely decorated. Plenty of space to relax & even have guests. The pool is indoor & heated and the patio/grill area in the back is a very nice touch. Onsite guest laundry and hot breakfast every morning. I have no complaints at all. Would definitely stay here again.
“T” at the front desk was very helpful upon check-in. When we climbed the stairs to our room, I noticed how dirty the stairwell was. Garbage, food, feathers, grass, etc. lined the stairs from the ground level up to the third floor. (As a side note, it was this way until Saturday afternoon.) Upon entering our room, I found the floor to have food on it including lots of crumbs, pistachios in the kitchenette area and popcorn on the very stained carpet. The kitchenette flooring also had something sticky on it that had been allowed to dry and turn brown or maybe collect dirt. There was something splattered on the bedside lampshade – couldn’t someone at least be bothered to turn the shade around and hide the splatter? The room also had a strong odor of ethnic food. Not the greatest welcome, and I certainly did not feel comfortable or relaxed about our accommodations. But we were off to meet family for dinner. At dinner, I decided when we returned to the hotel I would ask the front desk if they could move me. I was concerned it would be more of the same since after all, housekeeping couldn’t be bothered to keep the hall or stairs clean. But it was worth a shot. T was at the front desk still and was very apologetic and offered me to move to a different room. She also offered to discount our stay but as it was pre-paid, she would need to leave a note for her manager to make the adjustment. T found us a room and encouraged me look at room 121 before moving my things there. I walked in and while it did not smell, there was again a noticeable amount of food on the floor. I saw a note on the desk and went to read it. The desk had beverage rings on it and something smeared across it. I let T know what I found and she again sincerely apologized, did some research and had me check out another room. I think it was 116. This room again had food on the floor! Cherry pits and I squished a few ants while I was in there. That was enough for me. I wanted to leave, but remembered that we had pre-paid and that T was not sure how she could credit us. I was trapped. I went back up front and let T know that I was just going to stay in 304. She again apologized and said she would be sure to adjust the cost of our stay. We returned to our room and I went into bathroom area, which was also dirty. The mirrors had not been wiped down and there were long black hairs all over the floor. My husband and I both do not have long black hair. And then there was the toilet, that had clearly not been properly cleaned, it was there in brown and white; I think that paints an accurate picture for you. My husband sat on the couch and found that food wrappers had been stuck in it. I felt as though we were staying in a thruway rest stop. I honestly think that might have been cleaner. $260 to stay in a room that resembled a public bathroom? And when our receipt was placed under our door, no credit had been issued. I will be following up on that. I think it’s important to qualify myself as well as my observations and opinions. I normally travel with two small dogs which limits where I can stay, so I am accustomed to staying in average hotels. I am more than willing to accept that rooms get worn down (while I can behave respectfully, I know not all others do) and the furnishings dated. That’s part of wear and tear and I can’t imagine how expensive it is to update a hotel regularly. But keeping a hotel and its rooms clean is a basic expectation. I have stayed in many older hotels and while the carpet may be worn and the bedspread dated, the room is clean and I can rest easy during my stay.
I stayed here for a funeral back in February. The room I stayed in was very spacious. It had a full kitchen. Very clean. The breakfast buffet was very food. Lots of variety as with every Residence Inn I've stayed in. Is in a safe & quiet part of town. Places to eat & shop near. Will stay here again when I come back.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Residence Inn By Marriott Flint places you within a 10-minute drive of Baker College - Flint and Swartz Creek Golf Course. This 3-star hotel has 87 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's near the airport and also near Creasey Bicentennial Park and Rollhaven.
Start your day off right with a free hot/cold buffet breakfast. For a nice break, mingle with other guests at the free manager's reception.
All 87 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are other standard amenities.
At Residence Inn By Marriott Flint, guests enjoy an indoor pool, a health club, and an outdoor tennis court. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 113 reviews