2/10 Terrible
donna k.
Apr 10, 2025
Disliked: Cleanliness
Horrible Experience
When we got to the resort after a 14 hour drive with me my husband, son and grandson we went to the unit and I was appalled by what I saw. The whole resort was under construction so when you went in the balcony there were three ropes hanging in front. It was for the works to use to work on the out side, so they would pass by the unit everyday. The closest were packet full of 5 gallon paint buckets so we couldn’t use them. The fridge was rusted and had writing on it in black sharpie “narrowed from the maintenance shop. There was something all over the couch and pillows. The unit was disgusting. We went down to the front desk and the young man there was very polite and wanted to help us. He called the manager on the phone because she wasn’t there. She wanted the security gaits to go up to the room to see about our complaints. The security guard agreed and let the young man at the desk know, he then called the manager back and she wanted us to just stay one night in the unit and I said absolutely not. Then she wanted to give a full refund and I said “and go where it’s 8 pm”. So after an hour of this she finally put us in a unit that the young man at the desk had originally suggested. By the way the young man’s name was Denzil and he was so polite and wanted to help. I booked the original unit on reviews and it was so far from a 9.8!! I’d give it a 0. .
donna k.
Stayed 5 nights in Mar 2025