Staff was welcoming and friendly. Hotel was beautiful. Restaurant in the hotel was delicious and staff and service is exceptional. Definitely recommend this hotel
Terrible
It was to say the least overpriced. You pay for everything in this hotel, parking and another feed for I still don’t know for…I guess to use the facilities. They give you a complimentary card for a drink of their choice not the guest. The bartender seem like he didn’t enjoy his job. We wanted to try the restaurant on our first evening for dinner and they were so overwhelmed, we were told to come back another night b/c they didn’t have enough staff or waitresses. We ended up eating at Red Lobster. When we checked in we got charged $400 to hold for parking ($25) and another $20 for I guess to be able to use their pool and exercise room and that was daily…horrible I ended up paying $1,100. for 5 days. I felt a little targeted b/c I’m a dark Puerto Rican I felt prejudice in the air…never again…
Awesome!
Were do I start, with the blood and mold on our sofa sleeper, yuck! Wall paper peeling, dirt on the floor trim, and showers that wouldn't hold temp. I would have expected that at a $125 per night hotel but a $500 a night hotel should not be gross like that. not to mention we we paid for an ocean view room which our view of the ocean was the roof of the suites below us. When i told the front desk i wasnt happy about any part of the room including the view her response was i should have got an oceanfront room, glad i didn't spend the $600 for that because the $500 I spent was a big enough disappointment
The employees were awesome to us
Pool under construction, one hot tub closed, means that the entire hotel were at the only thing that was open. Small hot tub. I went to the pool but nowhere said is closed.
Loved it !
Massage was excellent, room and views were great. Amenities told us there were several items on site that were not. Pool was under construction and restaurant is now a sub par burger joint.
Nice property on the beach. Provided with welcoming cocktails and s'more's kit. It would be nice if this property had chairs and umbrellas on the beach for guests. being called resort??!!, and charging extra money as a resort fee, but not giving anything for it. It should have more umbrellas around the pool.
The Shores Resort & Spa places you within a 10-minute drive of popular sights such as Jackie Robinson Ballpark and Statue and Ocean Walk Shoppes. This 4-star hotel has 212 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.
This hotel serves as home to a restaurant, which has ocean views and specializes in American cuisine, along with a bar. Get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 8:00 AM to 11:00 AM.
43-inch plasma TVs come with digital channels and DVD players. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. IPod docks, refrigerators, and coffee makers are also available. Housekeeping is available on request.
Guests of The Shores Resort & Spa enjoy a full-service spa, an outdoor pool, and a children's pool. Valet parking is available for USD 30.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a 24-hour gym, conference space, and a 24-hour business center.
Staff was welcoming and friendly. Hotel was beautiful. Restaurant in the hotel was delicious and staff and service is exceptional. Definitely recommend this hotel
Kristen, we're delighted to know that your stay at The Shores Resort & Spa exceeded expectations, thanks to our friendly team and delicious dining options! It was a pleasure welcoming you and we're so grateful for your recommendation. Please hurry back soon!
What a joy to receive your five-star rating! Thank you, Stephanie, and we hope it won’t be long before you can experience it all again at The Shores Resort & Spa.
It was a pleasure to have you as our guest, Marlene, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!
We are delighted you had a five-star time staying with us, Margaret. It would be a treat to welcome you back. Thank you!
Thank you for your five-stars, Andrew. We look forward to your return and we hope it's soon!
Terrible
We wish we understood more about your experience, Allan, as complete satisfaction is how we are known. Please allow us another chance in the future to offer you a truly wonderful stay.
It was to say the least overpriced. You pay for everything in this hotel, parking and another feed for I still don’t know for…I guess to use the facilities. They give you a complimentary card for a drink of their choice not the guest. The bartender seem like he didn’t enjoy his job. We wanted to try the restaurant on our first evening for dinner and they were so overwhelmed, we were told to come back another night b/c they didn’t have enough staff or waitresses. We ended up eating at Red Lobster. When we checked in we got charged $400 to hold for parking ($25) and another $20 for I guess to be able to use their pool and exercise room and that was daily…horrible I ended up paying $1,100. for 5 days. I felt a little targeted b/c I’m a dark Puerto Rican I felt prejudice in the air…never again…
Marilyn, our aim is always to offer unforgettable, five-star experiences and it’s disappointing to learn about your visit. We interact with people of many different cultures on a daily basis and we assure you that we respect everyone’s culture. However, every opportunity to work with our team to reinforce the respect we have for every guest is an opportunity to improve our resort. We will speak to our team about how they made you feel. Thank you for charing your input.
Susan, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!