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Recent guest reviews

Beds had sink hole to the middle which was quite remarkable considering the bed was hard as a rock

Very close to Epply Field/Omaha airport and the shuttle was super convenient for that early morning flight. Staff was super helpful and friendly. Hotel did need updating and parking lot was in dire need of repair.

Too many rude guests. I informed management, when I could find someone, that at 2:40 in the am an angry guest was slamming their door more than 7 times. Nothing was done. It’s hard to believe that people can be so inconsiderate of others. 😡

The shuttle to airport was great

Wish I could rate the property. Got there after flying for 12 plus hours and they state, “oh no, there was an overbooking.” Gets on the phone to call another hotel (much lower quality!) and states that they will have to send us there because pilots came in late and they gave our room away per the manager. ANGRY! I stay here at least 6-10 nights a year and won’t be any longer. Lost a loyal customer for sure.

Room condition was sub-par. Closet door was detached and standing in front of closet,.Garbage was discovered behind chair and nightstand

Pool was closed, room was dirty, bedsheets were torn, A/C hanging off of the wall. I could go on and on. The staff were wonderful and friendly, but the place needs a huge makeover in order to be worth the money they charge.

I just recommended it to someone else, a business partner. This is an outstanding place to start.

My bathroom had a clogged sink, a burned out light bulb, and only one towel for 3 people. The refrigerator and alarm clock were not turned on. The coffee maker was missing. The air con fan made such a loud noise when turned on. The front desk person did apologize when i let her know all the problems with the room when i checked out at 3 in the morning.

I was not happy with the condition of the beds. They were solid as a rock. The spa tub (only reason I booked here) was not operational. The swimming pool is drastically undesized compared to the photos online. The hallways smelled like a barn with sawdust. The room itself smelled wet. Overall I was not satisfied with the room.

It was okay

The night clerk was very friendly and helpful. The room was quiet and comfortable.

Clean and comfortable.

I was appreciative that they had moved to hot breakfast and had attentive oversight of the station area.

The hotel was easy to find, staff were very friendly and helpful. The entire place was well cared for and clean. Breakfast had diverse options. We had a great stay!

We paid for parking while on vaca. Cheaper than the airport

Abbott Plz Carter Lake IA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Best Western Plus Omaha Airport Inn places you within 2 miles (3 km) of popular sights like TD Ameritrade Park Omaha and CHI Health Center Omaha. This 89-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

Flat-screen TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

At Best Western Plus Omaha Airport Inn, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 4

Guest reviews for Best Western Plus Omaha Airport Inn

Everyone (23) Couples (3) Family (13)
3
Everyone

Beds had sink hole to the middle which was quite remarkable considering the bed was hard as a rock

By on Jun 4, 2022

Review comment responded on Jun 9, 2022

Thank you for staying with us we hope you have a great weekend!

4
Family

Very close to Epply Field/Omaha airport and the shuttle was super convenient for that early morning flight. Staff was super helpful and friendly. Hotel did need updating and parking lot was in dire need of repair.

By on May 8, 2022

Review comment responded on May 9, 2022

Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay and that you were able to take the shuttle to the airport, we do love that we are able to provide that service to our guests. We do hope that you will stay with us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

2
Everyone

Too many rude guests. I informed management, when I could find someone, that at 2:40 in the am an angry guest was slamming their door more than 7 times. Nothing was done. It’s hard to believe that people can be so inconsiderate of others. 😡

By on Apr 15, 2022

Review comment responded on Apr 15, 2022

We are sorry for the inconsideration of the other guests and we want you know we do try our best to handle these complaints in a timely manner, we hope you will come back and visit again soon so we can show you our excellent customer service skills!

5
Everyone

The shuttle to airport was great

By on Mar 17, 2022

Review comment responded on Mar 22, 2022

Thank you for your review. I am happy to hear that you enjoyed your stay with us and we hope that you will stay with us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

1
Everyone

By , from Lincoln on Feb 21, 2022

1
Friends

Wish I could rate the property. Got there after flying for 12 plus hours and they state, “oh no, there was an overbooking.” Gets on the phone to call another hotel (much lower quality!) and states that they will have to send us there because pilots came in late and they gave our room away per the manager. ANGRY! I stay here at least 6-10 nights a year and won’t be any longer. Lost a loyal customer for sure.

By , from Lincoln on Feb 20, 2022

Review comment responded on Feb 22, 2022

We do apologize for the inconvenience that this may have caused, the front desk team did follow the procedures put in place. We do understand that you are a loyal guest and we appreciate your support. We do hope that you will stay with us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

2
Family Business Business

Room condition was sub-par. Closet door was detached and standing in front of closet,.Garbage was discovered behind chair and nightstand

By on Jan 28, 2022

Review comment responded on Jan 29, 2022

We are sorry to hear that you had a less than exceptional stay with us. We will address the issue you had with our maintenance team and our housekeeping team to ensure that these problems do not happen again in the future. We do hope that you will stay with us again. We appreciate your business and support of Best Western Plus Omaha Airport.

2
Family Business Business

Pool was closed, room was dirty, bedsheets were torn, A/C hanging off of the wall. I could go on and on. The staff were wonderful and friendly, but the place needs a huge makeover in order to be worth the money they charge.

By on Dec 8, 2021

Review comment responded on Dec 8, 2021

Thank you for your review. We are sorry to hear that you had a less than exceptional stay with us. We do apologize for the pool being down during your stay, we did perform the required maintenance on this issue in a timely manner to get the pool back up and running and we do apologize for the inconvenience that this may have caused. I do appreciate you bringing your sleeping room issue to our attention and we are having our maintenance team inspect these issues so that they can be taken care of. We do hope that you will stay with us again in the future. We appreciate your business and support of Best Western Plus Omaha Airport.

5
Business Business

I just recommended it to someone else, a business partner. This is an outstanding place to start.

By , from Eagleville on Nov 8, 2021

Review comment responded on Nov 9, 2021

Thank you for taking the time to leave us a review. I am so happy to hear that you enjoyed your stay with us. If you travel to the area often for your company please do not hesitate to reach out and see how we can work with you on your future stays. We appreciate any and all recommendations. We appreciate your business and support of Best Western Plus Omaha Airport.

1
Family

My bathroom had a clogged sink, a burned out light bulb, and only one towel for 3 people. The refrigerator and alarm clock were not turned on. The coffee maker was missing. The air con fan made such a loud noise when turned on. The front desk person did apologize when i let her know all the problems with the room when i checked out at 3 in the morning.

By on Nov 8, 2021

Review comment responded on Nov 9, 2021

I am sorry that you had a less than enjoyable stay with us and I am sorry that you were not offered a room move or that noone was able to take up a new light bulb to you. We thank you for bringing these items to our attention so that we can take action. We appreciate your business and support of Best Western Plus Omaha Airport.

Best Western Plus Omaha Airport Inn

2510 Abbott Plz, Carter Lake, IA 51510
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