Skip to main content
Beginning of main content

Recent guest reviews

Upon arrival I didn’t know electricity was out! Going running off of generator & my family looking forward to the Pool

Floors were hardwood and dirty. Lampshades were broken and the TV was very small for a king size room. Also the TV was very high up and difficult to see from sitting on the bed. Breakfast was not good at all, the coffee was almost mostly water and the eggs nearly made me sick. I'm surprised this has the name Best Wester on it.

fdfnryje

I missed my flight and was told I could not cancel my room.

Many rooms on the same floor were not cleaned and doors were left open. Not sure that’s a good way to greet other guests. Found many hairs on our bed sheets and pillowcases. Very gross.

Best Western must have franchised this hotel chain. Ali is the worst manager on the planet, possibly the entire solar system. Absolutely nothing worked in my room; the shower was broken and the housekeepers never came in, even when requested. I never had towels or toilet paper. And when I called to ask Ali to send in a housekeeper, if you would, please, he literally said, "I don't care if you leave.... you do whatever you want. I can't stop you." I threatened to dispute this with the credit card company. Suddenly, a housekeeper miraculously appeared, in spite of the fact that he had insisted there were no housekeepers on site. You have been warned and you will be sorry if you stay here.

Great Hotel Friendly people the airport shuttle driver was very nice offered coffee check in was smooth and easy room was very clean bed was comfortable I will definitely be back

I stay there quite a bit because I travel a lot for my job. My room is always clean staff is very friendly and they go out of their way to be helpful. Breakfast is amazing especially when Mike is working.

Woke up to a bug crawling on me. When we brought it up to the front desk person they said they couldn't refund our stay.

The man who works overnights was very helpful in checking me in at 2 am and getting me the room I wanted. I was so tired from traveling so this was much appreciated! Thanks!

Very nice rooms, and very well kept. Parking lot was in bad shape.

It was all good. The check in, and check out was okay. The attendants at that time were okay..They were not very personable.

Front desk women was a bit grumpy but our room was nice and clean and comfortable.

Very old property. Bed looked like somebody had slept in it because the sheets are so old. Hair In bed. Sub standard Original bathtub from the 70’s. I paid like $128 for the night and it’s way overpriced. But I trusted the name. Bad idea. Plan ahead so you can stay at the newly built properties in other towns.

Front desk staff were friendly. However walking to our rooms was quite a shock. There was no air conditioning in the hallways or pool area. The pool area was beyond extreme heat. The rooms were clean, the beds were a bit hard but overall a quiet night.

Hotel was very dirty, the rooms, the hallways EVERYTHING. The bath/shower barely worked and tub sprayed water everywhere. Tiles were falling off. And worst of all the smoke. This hotel allows smoking. The hallways were filled with cigarette smoke and my room was also due to the large gaps between door and frame. I was extremely disappointed in my choice to stay here.

27th Ave Council Bluffs IA

Hotel highlights

  • Close to Horseshoe Council Bluffs and Mid-America Center
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Best Western Crossroads Of The Bluffs places you within a mile (2 km) of popular attractions like Horseshoe Council Bluffs and Mid-America Center. This 107-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 9:00 AM.


Rooms

All 107 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Guests of Best Western Crossroads Of The Bluffs enjoy features like a gym, free WiFi in public areas, and express check-out. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include free newspapers and laundry facilities.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Crossroads Of The Bluffs

Everyone (19) Business (2) Couples (3) Family (13) Other (2)
2
Family

Upon arrival I didn’t know electricity was out! Going running off of generator & my family looking forward to the Pool

By on Jan 9, 2022

Review comment responded on Jan 9, 2022

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

1
Family

Floors were hardwood and dirty. Lampshades were broken and the TV was very small for a king size room. Also the TV was very high up and difficult to see from sitting on the bed. Breakfast was not good at all, the coffee was almost mostly water and the eggs nearly made me sick. I'm surprised this has the name Best Wester on it.

By on Jun 14, 2021

Review comment responded on Jun 14, 2021

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Everyone

fdfnryje

By on May 19, 2021

Review comment responded on May 20, 2021

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

1
Family Business Business

I missed my flight and was told I could not cancel my room.

By on Mar 27, 2021

Review comment responded on May 17, 2021

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2
Family

Many rooms on the same floor were not cleaned and doors were left open. Not sure that’s a good way to greet other guests. Found many hairs on our bed sheets and pillowcases. Very gross.

By on Oct 28, 2020

Review comment responded on Oct 28, 2020

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3
Everyone

By on Sep 23, 2020

Review comment responded on Sep 25, 2020

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4
Everyone

By on Sep 16, 2020

Review comment responded on Sep 25, 2020

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

1
Family

Best Western must have franchised this hotel chain. Ali is the worst manager on the planet, possibly the entire solar system. Absolutely nothing worked in my room; the shower was broken and the housekeepers never came in, even when requested. I never had towels or toilet paper. And when I called to ask Ali to send in a housekeeper, if you would, please, he literally said, "I don't care if you leave.... you do whatever you want. I can't stop you." I threatened to dispute this with the credit card company. Suddenly, a housekeeper miraculously appeared, in spite of the fact that he had insisted there were no housekeepers on site. You have been warned and you will be sorry if you stay here.

By , from Milan on Jul 28, 2020

Review comment responded on Jul 31, 2020

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4
Everyone

By on Feb 21, 2020

Review comment responded on Feb 22, 2020

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5
Family

Great Hotel Friendly people the airport shuttle driver was very nice offered coffee check in was smooth and easy room was very clean bed was comfortable I will definitely be back

By on Feb 13, 2020

Review comment responded on Feb 13, 2020

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Best Western Crossroads Of The Bluffs

2216 27th Ave, Council Bluffs, IA 51501
url importing http://www.orbitz.com/Omaha-Hotels-Best-Western-Crossroads-Of-The-Bluffs.h23935-p2.Hotel-Reviews
There was an error importing /Omaha-Hotels-Best-Western-Crossroads-Of-The-Bluffs.h23935-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Omaha-Hotels-Best-Western-Crossroads-Of-The-Bluffs.h23935-p2.Hotel-Reviews

Frequently asked questions