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Recent guest reviews

Checking in was easy but we did have someone follow us up to our room trying to buy 'ice' for $100 bucks. Clearly not ypur typical ice. Room seemed fine at first until we found bed bugs in the bed. We were there during a storm and the power went out. The man working the desk over night was less than helpful. My friend went down to show him the picture of the bug and he said it wasnt a bed bug and we will have to wait til morning. I wasn't happy about that so my friend went back down and was told again we'd have to wait til morning to do anything because the power was out. So I went down after that and and said to him if he wasn't going to do anything about it i wanted all new pillows, bedding and towels. Lo and behold a different room became available when he had to do something other than sit around. I checked the next room for bugs as well and he said to me "this ones clean" as if the other one wasn't??? We switched rooms and checked out in the morning. We asked for a refund and was first told they would do it for the second night since we were checking out but not that night since we were given a differnt room. I told him i wasnt paying for it because during the morning of my grandmother's funeral i would be buying new clothes for 3 people and running all my stuff through at a laundromat instead of spending time with family. He finally agreed and told me to contact orbitz for my refund.

The property is an older hotel but it was very clean and inviting. Given the obvious age of the property, the room, pool and breakfast area was clean and in good repair. It was a good value and close to the Omaha Zoo which was also a great attraction.

Kids enjoyed the pool. Breakfast was good. Beds were comfy.

Room was clean, common areas were kept clean. Pool area was clean and had towels stocked for use. Staff were friendly and readily available.

excellent value for money place a little tired

Good location, bed was comfortable

From the moment we walked in the door and had to walk on dog food to get to yhe check in desk it was gross from start to finish. The pictures online do not depict a clear picture of this hotel. Very deceving. Deceiving to the point we were in our room less than 20 minutes and booked a hotel somewhere else and went to a new hotel. It was disgraceful. Linens were stained, very rundown, and the front desk person really didnt want to answer the phone when we continually tried to call about needing a late check in. I would never stay here or recommend this to anyone. I would recommend staying at "My Place" hotel not too far away the Western Inn dump hotel.

Nice little pool. No hot tub. Easy access to the highway. Nice bar and grill next door.

Cleanses large room. Friendless of the staff. Breakfast bar was ok

Bed bugs in room 108. We were in flight mode @11:30pm in search of another hotel as soon as bugs were discovered.

Good value pleasant employers heaters could be a better way to adjust heat water pressure was awful

Cigarette burn holes on comforters carpets in rooms had large spots

Employees were good. Room could have had towels that were not dirty/old. Also the car alarms going off multiple times Saturday morning was annoying. Bedding was not very nice either So really this place sucked

My wife said this was cleanest room she had ever seen . She is pretty particular. It was great Highly recommend .

There were hotdogs and fresh baked cookies Saturday evening. Breakfast was great fro a smaller hotel. Staff as friendly.

Madison Ave. Council Bluffs IA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Western Inn places you within a few miles (5 km) of RailsWest Railroad Museum and Caring For Our Communities In Southwest Iowa. This hotel has 51 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay.


Rooms

All 51 rooms provide free local calls and desks. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries.


Property features

At Western Inn, guests have access to an indoor pool, free WiFi in public areas, and coffee in a common area. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include express check-out, free newspapers, and a vending machine.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Western Inn

Everyone (19) Couples (5) Family (11)
1
Family Family with small children

Checking in was easy but we did have someone follow us up to our room trying to buy 'ice' for $100 bucks. Clearly not ypur typical ice. Room seemed fine at first until we found bed bugs in the bed. We were there during a storm and the power went out. The man working the desk over night was less than helpful. My friend went down to show him the picture of the bug and he said it wasnt a bed bug and we will have to wait til morning. I wasn't happy about that so my friend went back down and was told again we'd have to wait til morning to do anything because the power was out. So I went down after that and and said to him if he wasn't going to do anything about it i wanted all new pillows, bedding and towels. Lo and behold a different room became available when he had to do something other than sit around. I checked the next room for bugs as well and he said to me "this ones clean" as if the other one wasn't??? We switched rooms and checked out in the morning. We asked for a refund and was first told they would do it for the second night since we were checking out but not that night since we were given a differnt room. I told him i wasnt paying for it because during the morning of my grandmother's funeral i would be buying new clothes for 3 people and running all my stuff through at a laundromat instead of spending time with family. He finally agreed and told me to contact orbitz for my refund.

By on Jul 13, 2021

4
Partner Couples

The property is an older hotel but it was very clean and inviting. Given the obvious age of the property, the room, pool and breakfast area was clean and in good repair. It was a good value and close to the Omaha Zoo which was also a great attraction.

By on Jul 7, 2021

4
Family

Kids enjoyed the pool. Breakfast was good. Beds were comfy.

By on Jul 3, 2021

4
Family with small children

Room was clean, common areas were kept clean. Pool area was clean and had towels stocked for use. Staff were friendly and readily available.

By on Jun 7, 2021

5
Everyone

By on May 21, 2021

4
Partner Couples

excellent value for money place a little tired

By on May 9, 2021

4
Family

Good location, bed was comfortable

By on Apr 30, 2021

1
Friends

From the moment we walked in the door and had to walk on dog food to get to yhe check in desk it was gross from start to finish. The pictures online do not depict a clear picture of this hotel. Very deceving. Deceiving to the point we were in our room less than 20 minutes and booked a hotel somewhere else and went to a new hotel. It was disgraceful. Linens were stained, very rundown, and the front desk person really didnt want to answer the phone when we continually tried to call about needing a late check in. I would never stay here or recommend this to anyone. I would recommend staying at "My Place" hotel not too far away the Western Inn dump hotel.

By , from Mount Rushmore on Oct 12, 2020

4
Everyone

By on Sep 15, 2020

3
Family Family

Nice little pool. No hot tub. Easy access to the highway. Nice bar and grill next door.

By on Sep 6, 2020

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