- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
- The following credit cards are accepted: American Express, Discover, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- There are no elevators.
- No rollaway or extra beds are available.
Western Inn
2.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 49 reviews
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Recent guest reviews
Owner Allan & his wife are really great. Very good value and comfort. I'd stay any time.
The beds are old, very uncomfortable and should have been replaced years ago. Mattresses are all stained up and worn out. The housekeeping is not good. It is doubtful that the sheets were changed. Upon turning back the sheets we found a toenail, Tootsie Roll wrapper, and paper receipt. The laminate on the counters is coming unglued. If we hadn't reserved this via a third party with which we couldn't get a refund, we would never have stayed. We will never stay in this motel again.
I always have a good experience with the staff at this hotel. The staff is very nice and accommodating. I have been coming here for around 15 years almost every year, and don't have any major complaints. The cons here are that the hotel is in dire need of revamping the rooms. The fixtures are tired and old. I would say that some of the plumbing fixtures are barely functional. The TVs are pretty recent, but the rooms haven't changed in the entire time I've been coming here, and it's starting to show. The contanental breakfast is sub par, but there is a decent restaurant across the street.
Could use updated tvs but room was spacious and clean.
Pretty standard hotel. The staff was quick, personable, and knew their stuff. The room my daughter and I had was clean and had no issues. We only stayed one night, so not sure of the cleaning staff except how it looked upon arrival. Very well priced. Pool was nice and warm, though a little disappointed there was no hot tub as stated -- but they're mostly being taken out so I didn't have my hopes up too high. Would stay again for a night, but it doesn't have the full amenities I'd look for in a longer stay.
I cannot say enough good about Western Inn Council Bluffs! The staff, including Allan and Kallie, were not only efficient upon check-in but friendly and helpful. Freshly baked chocolate chip cookies are offered every evening. The breakfast hours are from 5:30 to 10:30 am in a very relaxed atmosphere, no rushing. Hot dogs and even homemade soup were also available in the evening. No in-room coffee but it was a short trek to get some in the morning. Fresh coffee is available 24 hrs It was very clean, good housekeeping and we slept well. My only regret is not finding this place sooner!
I had a very comfortable two-night stay. This is an older hotel, but it's been spiffed up - everything was clean and worked well (the A/C, the TV, the shower, the hair dryer, etc.), and the bed was comfy. It's located conveniently close to the major interstate, but not noisy. Of interest to families, it's pet-friendly and has a nice pool.
You get what you paid for i guess. First up, television/cable wasn't working, it took time for me to figure out, I restarted the cable box behind the tv for it to work. Second, breakfast, very basic, no eggs, no pan cakes. Third, bed sheets appeared to be wrinkled. Got me thinking, if it was really new and got replaced. Pool? Probably okay.
The first thing that made things start well was the manager. He was conversant, didn't mind a wide range of topics, and informative in his welcoming us. A few days there and he continued with the same great demeanor.
Good room size near restaurants; great pool; friendly staff and complimentary snacks; reasonably priced; friendly to dogs!
Really worn out hotel; paid way too much. Would stay here again if its the only hotel available for one nite. Breakfast was pleasing and basic. Beds, sheets, pillows, carpet, furniture all worn out and needs updating. We paid way too much for this very basic, very worn hotel. A/C barely worked. Should pay around fifty bucks for this hotel but paid triple that. I do not recommend unless its the only place in town.
Hotel was just a motel. It was over priced. Furniture and TV were old. Soap and shampoo were very quality.
This hotel has always been clean and great prices. I've used it to visit family and when we come up for deer hunting in Iowa. Staff have always been great.
We stayed there for 6 days in October. The staff was amazing. The rooms clean. Each day breakfast was free and plentiful. Hot coffee, juices, milk, biscuits and gravy, cereal, Danish, donuts, cereal and more! 5:50 at night... HOT DOGS. Later on BBQ, Pit Beef and BBQ chicken. Indoor pool? WARM. Nice attentive staff! FREE AND FAST WIFI Will go again.
It was a very good stay and i will recomend it to family and friends that might pass through council bluffs
Old hotel. They still use keys for the rooms. Clean rooms. Free hot dogs and cookies in the afternoon and a basic breakfast in the morning.
As a young family with 3 children I felt very disrespected when I checked into this hotel. I reserved the room for myself, my husband, and 2 children because we were in town for a funeral and 1 or 2 of my kids wanted to stay with their aunt and cousins. When we walked through the front door with our belongings the front desk lady yelled at me because I had more children then I said... She could have at least ASKED if I had made a mistake in my reservation. She was VERY rude and I will never stay there again while in town.
Have stayed at this hotel numerous times. Very friendly staff, great location for our needs. Chocolate chip cookies and hot dogs for snacks. Great breakfast! Swimming pool is awesome!
Clean, easy access off highway, could use new pillows, good value for a great price for an overnight stop
My husband and I stayed in this hotel on Christmas Eve in order to visit family in the area. The staff was very nice, as always, and we really appreciate that they always have fresh chocolate chip cookies, hot dogs, and occasionally extra snacks (this time it was chicken teriyaki). The value for the price is unbeatable. The only reason I gave only three stars on the cleanliness is due to the fact that there was some sort of stickiness on the carpet in the room (appeared to be like an old piece of gum? Not sure). We have stayed here before and would stay there again.
Hotel highlights
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Western Inn is located within a few miles (5 km) of RailsWest Railroad Museum and Squirrel Cage Jail. This 51-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's also near Union Pacific Railroad Museum and Bayliss Park.
Dining
Free continental breakfast is included with your stay.
Rooms
Western Inn's 51 air-conditioned rooms provide free local calls and desks. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries.
Property features
Guests of Western Inn enjoy an indoor pool, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out, free newspapers, and a TV in a common area.
Guest reviews for Western Inn
owner allan & his wife are really great. very good
Everyone
Owner Allan & his wife are really great. Very good value and comfort. I'd stay any time.
below average location and facilities
Everyone
The beds are old, very uncomfortable and should have been replaced years ago. Mattresses are all stained up and worn out. The housekeeping is not good. It is doubtful that the sheets were changed. Upon turning back the sheets we found a toenail, Tootsie Roll wrapper, and paper receipt. The laminate on the counters is coming unglued. If we hadn't reserved this via a third party with which we couldn't get a refund, we would never have stayed. We will never stay in this motel again.
Review comment
The Staff of the Western Inn responded on Sep 13, 2017
We are sorry that you did not have a good experience in our facility. If you had notified the front desk, we would have moved you to a different room immediately or worked with you to get refund so if you chose to go somewhere else. We will address the issues that you encountered immediately to remedy the problems.
hotel is right off the interstate next to stores
Everyone
I always have a good experience with the staff at this hotel. The staff is very nice and accommodating. I have been coming here for around 15 years almost every year, and don't have any major complaints. The cons here are that the hotel is in dire need of revamping the rooms. The fixtures are tired and old. I would say that some of the plumbing fixtures are barely functional. The TVs are pretty recent, but the rooms haven't changed in the entire time I've been coming here, and it's starting to show. The contanental breakfast is sub par, but there is a decent restaurant across the street.
Review comment
Western Inn Staff responded on Sep 1, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Thanks for taking the time to let us know about your experience. We'll work hard to fix the issues you've brought to our attention.
Everyone
Could use updated tvs but room was spacious and clean.
Review comment
Western Inn Staff responded on May 23, 2017
Thank you for staying with us. We are in the process of updating our TVs, but some rooms do still have the older style.
not bad. good price.
Everyone
Pretty standard hotel. The staff was quick, personable, and knew their stuff. The room my daughter and I had was clean and had no issues. We only stayed one night, so not sure of the cleaning staff except how it looked upon arrival. Very well priced. Pool was nice and warm, though a little disappointed there was no hot tub as stated -- but they're mostly being taken out so I didn't have my hopes up too high. Would stay again for a night, but it doesn't have the full amenities I'd look for in a longer stay.
Review comment
Western Inn Staff responded on May 19, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Thank you for taking the time to let us know about your experience when you were here.
clean and convenient
Everyone
I cannot say enough good about Western Inn Council Bluffs! The staff, including Allan and Kallie, were not only efficient upon check-in but friendly and helpful. Freshly baked chocolate chip cookies are offered every evening. The breakfast hours are from 5:30 to 10:30 am in a very relaxed atmosphere, no rushing. Hot dogs and even homemade soup were also available in the evening. No in-room coffee but it was a short trek to get some in the morning. Fresh coffee is available 24 hrs It was very clean, good housekeeping and we slept well. My only regret is not finding this place sooner!
Review comment
Western Inn Staff responded on Apr 11, 2017
Thank you so much for taking the time to write about your experience while staying with us. We work hard to make our guests happy and appreciate your feedback. Thanks again for staying with us and we look forward to having you as our guests soon.
good reasonably priced hotel option near omaha
Families
I had a very comfortable two-night stay. This is an older hotel, but it's been spiffed up - everything was clean and worked well (the A/C, the TV, the shower, the hair dryer, etc.), and the bed was comfy. It's located conveniently close to the major interstate, but not noisy. Of interest to families, it's pet-friendly and has a nice pool.
Review comment
The Staff of the Western Inn responded on Apr 2, 2017
Thank you for staying with us, Jeanne! Our staff strives to provide our guests with a friendly, comfortable stay. Thank you for letting us know we succeeded.
uncomfortable feeling
Everyone
You get what you paid for i guess. First up, television/cable wasn't working, it took time for me to figure out, I restarted the cable box behind the tv for it to work. Second, breakfast, very basic, no eggs, no pan cakes. Third, bed sheets appeared to be wrinkled. Got me thinking, if it was really new and got replaced. Pool? Probably okay.
Review comment
Western Inn Staff responded on Jan 18, 2017
We're sorry you were unhappy. We'll work hard to fix the issues you experienced. Please allow us to assure you that the sheets are changed and inspected between every guests. Thanks for letting us know.
local hotel close to family back home
Families
The first thing that made things start well was the manager. He was conversant, didn't mind a wide range of topics, and informative in his welcoming us. A few days there and he continued with the same great demeanor.
Review comment
Western Inn Staff responded on Jan 9, 2017
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. Thank you for taking your time to give us your opinion of our hotel and staff. We look forward to having you as our guest again.
council bluffs great option
Everyone
Good room size near restaurants; great pool; friendly staff and complimentary snacks; reasonably priced; friendly to dogs!
Review comment
Western Inn Staff responded on Sep 23, 2016
We are so glad you enjoyed your stay with us! Thank you for taking the time to write such a wonderful review.
Jeff,Thank you for staying with us. We do work hard to make our guests happy and appreciate your feedback. Thank you for taking the time to let us know about your experience. We look forward to having you as our guest on your next visit.