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Recent guest reviews

The hotel perhaps was just fine. But the air conditioners didn't work, the carpet was stained and fraying, there were wires just hanging off the wall. The staff was perfunctory, but not exactly helpful. Not a nice stay, but not awful, it is just fine.

Nice hotel but if you want to go to downtown omaha it’s not that convenient

Best Western is obviously doing a good job bringing an exhisting property ip to their standards.

Black mold in the pool room a tv that the remote had no volume and channel buttons

My business rented three rooms, none of which had functional heaters in the middle of the winter. Truly crappy motel.

There was hair all over the sheets and pillows. Beds are small and uncomfortable!

Good staff

Staff was very nice the place was clean my kids enjoyed it 😊

This property I will never stay at ever in my life it was terrible. The tv was noisy cause of the speakers were busted the iron didn’t work and the refrigerator was dirty the beds had black stuff all over it like bug stains.

Location was sketchy, RIGHT next to the highway. Facility was old and looked like it had never been updated. Our sheets were stained and dirty, the toilet seat was old and peeling and dirty looking. The ceiling was leaky. When we complained about the sheets they replaced them with no comment or apology.

Checking in was easy but we did have someone follow us up to our room trying to buy 'ice' for $100 bucks. Clearly not ypur typical ice. Room seemed fine at first until we found bed bugs in the bed. We were there during a storm and the power went out. The man working the desk over night was less than helpful. My friend went down to show him the picture of the bug and he said it wasnt a bed bug and we will have to wait til morning. I wasn't happy about that so my friend went back down and was told again we'd have to wait til morning to do anything because the power was out. So I went down after that and and said to him if he wasn't going to do anything about it i wanted all new pillows, bedding and towels. Lo and behold a different room became available when he had to do something other than sit around. I checked the next room for bugs as well and he said to me "this ones clean" as if the other one wasn't??? We switched rooms and checked out in the morning. We asked for a refund and was first told they would do it for the second night since we were checking out but not that night since we were given a differnt room. I told him i wasnt paying for it because during the morning of my grandmother's funeral i would be buying new clothes for 3 people and running all my stuff through at a laundromat instead of spending time with family. He finally agreed and told me to contact orbitz for my refund.

The property is an older hotel but it was very clean and inviting. Given the obvious age of the property, the room, pool and breakfast area was clean and in good repair. It was a good value and close to the Omaha Zoo which was also a great attraction.

Kids enjoyed the pool. Breakfast was good. Beds were comfy.

Room was clean, common areas were kept clean. Pool area was clean and had towels stocked for use. Staff were friendly and readily available.

excellent value for money place a little tired

Good location, bed was comfortable

Madison Ave. Council Bluffs IA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Western Inn places you within a few miles (5 km) of RailsWest Railroad Museum and Methodist Jennie Edmundson Hospital. This hotel has 51 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay.


Rooms

Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls and desks are also standard.


Property features

At Western Inn, guests have access to an indoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a library, and express check-out.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Western Inn

Everyone (17) Couples (5) Family (15)
1
Everyone

By on Oct 6, 2022

3
Family

The hotel perhaps was just fine. But the air conditioners didn't work, the carpet was stained and fraying, there were wires just hanging off the wall. The staff was perfunctory, but not exactly helpful. Not a nice stay, but not awful, it is just fine.

By on Aug 5, 2022

4
Business Business

Nice hotel but if you want to go to downtown omaha it’s not that convenient

By on May 2, 2022

5
Business Business

Best Western is obviously doing a good job bringing an exhisting property ip to their standards.

By on Apr 9, 2022

2
Family

Black mold in the pool room a tv that the remote had no volume and channel buttons

By on Feb 27, 2022

1
Business Business

My business rented three rooms, none of which had functional heaters in the middle of the winter. Truly crappy motel.

By on Feb 19, 2022

1
Family

There was hair all over the sheets and pillows. Beds are small and uncomfortable!

By on Dec 28, 2021

5
Family Business Business

Good staff

By on Dec 28, 2021

4
Family

Staff was very nice the place was clean my kids enjoyed it 😊

By on Oct 18, 2021

4
Everyone

By on Aug 31, 2021

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