Front desk staff Sheila super friendly and welcoming. Room was very spacious and clean!
The room was a good size with amenities. Having 2 bathrooms was really nice. They did not resupply the coffee or empty the trash. The room was pretty dirty. The foldout sofa was really rough and the blankets they gave us were stained. And although it was a non-smoking facility, the whole lobby smelled of cigarette smoke. The staff also mentioned they were short-staffed a few times.
Close to Bass Pro Shop, Casinos, Henry Doorly Zoo and the Old Market.
Property pretty good, staff ok, didn’t have all information about our reservation
Room was big and spacious and clean. We had an accessible unit, the hot water wasn't really hot, not sure if it was a safety precaution?
Convenient and easy to get to. Casino was a huge plus and food at buffet was great. Clean rooms. Thank you!
Helpful staff. Great breakfast! Rooms are clean. Always enjoy our stay
Very nice hotel and staff. This is the second time I have stayed at this hotel and every time It has been good.
The woman at the counter when we came in was not friendly at all. The hotel was rough around the edges but had a decent small pool and small workout room. The main problem was the whirlpool in the suite did not work - the jets did not function and that was the key reason we decided to say in the hotel. So overall, it was a failure and we would not recommend the hotel to anyone else.
Front desk staff very welcoming, rooms are very quiet, clean, & beds comfortable.
The Staff went above and beyond. The a.m. staff recognizes and engages with customers. Very refreshing
Hilton Garden Inn Omaha East Council Bluffs places you next to Horseshoe Council Bluffs and within a 5-minute walk of other popular sights like Mid-America Center. This 153-room, 3-star hotel has a casino along with an indoor pool and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
All 153 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and safes.
At Hilton Garden Inn Omaha East Council Bluffs, guests enjoy a casino, a nightclub, and an indoor pool. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a fitness center, free WiFi in public areas, and conference space.
Front desk staff Sheila super friendly and welcoming. Room was very spacious and clean!
Thanks for your kind comments. I will pass them along.
Thanks
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let me know what happened so we can discuss it.
Have a great day!
I am sorry to hear your stay was not what you expected it to be. Let me know what we can do to make it better.
The room was a good size with amenities. Having 2 bathrooms was really nice. They did not resupply the coffee or empty the trash. The room was pretty dirty. The foldout sofa was really rough and the blankets they gave us were stained. And although it was a non-smoking facility, the whole lobby smelled of cigarette smoke. The staff also mentioned they were short-staffed a few times.
Have a great day!