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Holiday Inn Express Hotel & Suites Council Bluffs - Conv Ctr

2.5 out of 5.0

Recent guest reviews

This hotel met all of my expectations, it is hard to find a 3+ stars hotel to stay with the family. Loved it:-)

Close to the interstate. Food nearby. Clean room, decent beds.

About an hour from our final destination but hard to get to with construction which isn't their fault. I enjoyed a really quiet room not right off the elevator which was nice. Bathrooms were nice but the shower wasn't really kid friendly. My daughter fell - needs some non slip grips in there. I liked the value and cleanliness of the hotel. Food was nice but the pancake machine ran out and was not refilled.

I appreciate that I can reserve a room (site unseen) and have the same positive experience each time. Consistently clean with comfortable beds. That is what I need when traveling.

My main concerns when staying in a hotel is cleanliness and customer service. The whole hotel was newer, modern, and clean. There were some stains on the chair in the room, but other than that, very clean. No stains on the towels or bedding. Beds were not the most comfortable I've slept on, but I've had worse, and it wasn't bad enough to wake up with a sore back. They did have different pillow firmness options which I hadn't seen before. I didn't have a a lot of interactions with the staff, but when I did it was fine. We stayed here for a zoo trip, and the hotel is only about 5 minutes away. There's also restaurants, casinos, theaters, and go carts near by. Breakfast was ok. Quite a few options, but Not a lot of fresh fruit, and the bananas were really brown. I would stay here again.

Overall was a good experience. Room was clean. The pool was full and not enough towels they brought more when asked need a phone to reach front desk in pool area though didnt see one ...

Hot was within 5 minutes of TD Ameritrade field. Pool was nice, fitness center was nice, and breakfast was nice. Price was a little too high but cheapest I found during the CWS. Definitely recommend this hotel.

Upon arrival at the hotel @ 10:30 pm, we discovered our room was given to another guest. Somewhere between [...] or the hotel, our info got mixed up with some other woman's name, and we got charged for our room while she was in it. The manager offered the only remaining room but at no discount and with no good explanation for the mixup. Our family ended up canceling the reservation and finding another hotel. The whole process took 2 hours, and our children were exhausted getting to bed at 1am. Not a good way to prepare for a trip to the zoo! Very disappointing considering we had trip confirmation from [...]. The customer service rep. we contacted that night even admitted that a "[...]" got listed on our reservation. Have no idea who she is!

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 205 reviews