Location
Good view of the River and friendly staff!
Easy to check in and out. Clean. Offered a good breakfast. We were in a room next to mechanical room and it was loud overnight.
I arrived at 11:16 p.m. to check in, and the first room I was given had two dogs barking loudly in it* when they heard me moving around. I repacked my things and requested a room change, the second room was fine. *The desk clerk told me the next morning that it was a service dog, but genuine service dogs are trained to not bark like that.
Nice room, but no bath towels, only hand towels. I called the front desk with my room number and asked for two, but none were delivered to my room even by the next morning. Continental breakfast choices were very limited.
It was ok nothing special . A friendly environment
The rooms are very nice, the breakfast was delicious, but the parking is awful, awful, AWFUL! The hotel shares a lot with a neighboring casino and good luck finding somewhere to park. I had to carry a sleeping child across the entire parking lot one night because there is no distinctive hotel parking spots.
Very nice and clean. Good price for hotel next to casinos.
Clean, comfortable & convenient. It was right off the highway & there was a good amount of stuff to do including the casino and restaurants which are attached to the hotel.
Was worried about being next to elevator but was never bothered by the noise. The bathroom could use some new wallpaper and a general over do. Very comfortable beds. Breakfast is at 0700, should start a little earlier for early starters.......
I thought I had booked a suite for my family of 5. But on arrival we were booked in to a very small rooms with two queen beds. I was afraid there wouldn't even be room for our crib, it was so small. I called down to the desk, and the fellow accommodated my family right away. We went into a suite. We needed extra towels, a crib and a fold away bed. The gentleman that brought up the extra items were exceptionally cheerful and prompt. Yes, there were some things lacking. Shower leaked badly and needed grout/seals redone. Although it is near a casino, it is not convenient to to zoo or downtown. Pool was nice and clean, but water very cold. Breakfast was good. They offered waffles, biscuits and gravy, eggs and sausage. Along with healthier fruit/yogurt options. In all, I am HUGE on customer service. So, would I stay again? Yes. All due to customer service.
Love the location. Staff is friendly. The rooms are comfortable.
The Holiday Inn was awesome! A few friends and my husband and I booked rooms here and planned a night at the casino/downtown Omaha. The hotel is attached to Ameristar so we could come and go as we pleased easily, the hotel was also a very quick 10 minute trip to the bars in downtown Omaha. The room was great very modern with a big flat screen tv. There was also a microwave and nice fridge. The front desk staff were very nice and welcoming. We would definitely stay here again.
Holiday Inn Hotel & Suites Council Bluffs I-29, an IHG Hotel places you within 2 miles (3 km) of popular sights like Horseshoe Council Bluffs and Mid-America Center. This 3-star hotel welcomes guests with 185 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 9:00 AM. This hotel serves as home to a sports bar, along with a fine-dining restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service.
The 185 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, video-game consoles, and ironing boards are also standard.
Guests of Holiday Inn Hotel & Suites Council Bluffs I-29, an IHG Hotel have access to an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and conference space.
Location
Good view of the River and friendly staff!
Easy to check in and out. Clean. Offered a good breakfast. We were in a room next to mechanical room and it was loud overnight.
Thank you for such great feedback! I am happy that overall you enjoyed your visit! We will look at improving the sound insulation for that mechanical room and we appreciate you letting us know! We hope to see you again soon!
Thank you for such a great rating! We are happy you enjoyed your stay and hope to see you again soon!
Thank you for such a great rating! We are happy you enjoyed your stay and hope to see you again soon!
Thank you for your rating! I am very sorry that you had a poor experience but hope that you would give us another try in the future!
Thank you for sharing your rating with us! We are very sorry that we provided you with a below average experience. We hope that you may choose us again in the future so we can show you a better visit the next time around!
I arrived at 11:16 p.m. to check in, and the first room I was given had two dogs barking loudly in it* when they heard me moving around. I repacked my things and requested a room change, the second room was fine. *The desk clerk told me the next morning that it was a service dog, but genuine service dogs are trained to not bark like that.
Thank you for sharing your feedback from your visit with us! I am very sorry that we have let you down. We certainly want to provide our guests with a stress-free environment and I will make sure to work with our team on any improvements we can make to prevent un-necessary room moves in the future! Thank you for sharing your feedback with us and we hope to welcome you back again in the future!
Thank you for sharing such a wonderful rating with us! It is great that you enjoyed your stay and we hope to see you again soon!
Nice room, but no bath towels, only hand towels. I called the front desk with my room number and asked for two, but none were delivered to my room even by the next morning. Continental breakfast choices were very limited.
Thank you for sharing your feedback with us! I am very sorry for the issues you have mentioned and we will make sure that we work with our team to improve these areas for all of our guests in the future! Thank you for staying with us and we hope to serve you again soon!
Thank you for such wonderful feedback! We are very happy to hear the great things you were able to share about our team! It is great that we made you feel at home and we look forward to seeing you again soon!