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W Chicago - City Center

4.0 out of 5.0

Recent guest reviews

Beautiful room, but for the price of the room, why can't they give you free wifi?? I also don't like feeling like I'm being nickeled and dimed with the silly temptation of all the over-priced in-room snacks. It cheapens the experience. The room was comfy and clean, although we were given a room RIGHT in front of the elevator. That's what you get when you buy a room through Orbitz? I'd personally rather stay in a cheaper hotel and get a quieter room. Overall I was disappointed with my experience.

Great hotel in the heart of the city for a great price! Would recommend staying!

Nice place to stay. Wished it had been closer to magnificent mile and museum, but it was walkable. Pros: quiet, clean and good service overall. Cons: Room service menu and lobby restaurant were beyond ridiculously overpriced and no other restaurants besides McDonald's within 5-6 blocks.

Worst experience ever!!!! We arrived one hour after checking in, our room was for two queen double beds (which I had called and confirmed) we get there and say our reservations are for one queen bed!!! Then they made us wait another hour because there was no rooms clean yet even though check in was at 4 o'clock and we were checking in at 4:45!!! And I'm pretty sure we did not get the correct room that we were supposed to stay in and paid for.

Lobby was gorgeous. Room was pathetic. So small there was hardly room to walk around the bed. Our room was in the farthest back corner of the hotel. Great location for bars and waking around. If every room is like the one i had, I would never stay here

very nice experience. We were able to check in early. Everyone in the hotel was helpful and friendly. I would definitely go back

This is a nice hotel. I do think it is very overpriced for the room size (both queen and king) There was only 1 robe in the room, however the room was booked for 2. Housekeeping can be quite noisy in the morning with conversation and laughter. (Annoying) Pillows are EXTREMELY small. There was a 200.00 incidental charge that I was unaware of. I let the clerk know, and she told me that they use another vendor for their hotel bookings and that it wasn't her fault. I would not recommend this hotel.

The hotel as usual W brand exceed my expectations. With this one I have stayed in both on Chicago. Excellent service. Guest comes first. Excellent ambience. Excellent drinks at bar.

W always provides a nice experience room was nice sized with great hvac and quiet considering the busy downtown area. parking is expensive so use SpotHero to find nearby alternate garage (very easy app to use and we parked literally across the street for $25 vs $65 or so at hotel. about a 15 minute walk to Grant Park/Millinium and directly across street from JW Marriott. good pricing on accomodations vs other area hotels. only issue is that concierge hours were a bit odd and usually not there during typical daytime usage

Great hotel, located in business district of town though, a little far from the night life.

No this hotel didn't meet my expectations, and perhaps that's my fault. When I'm traveling on the weekends, I don't want or need my hotel to be a non stop party. I don't need to hear thumping techno tunes in the elevator at 0800 to get the full "W" experience. In the middle of the day, I ended up walking across the street to another hotel just to sit and enjoy a somewhat more peaceful cup of coffee. I don't mind the idea of a "lounge" type feel to a hotel, but a full blown nightclub? No thank you. No, I wouldn't recommend this hotel to anyone over the age of 35, and because quite frankly, this isn't the experience we're looking for.

Beautiful hotel, great staff. The bar was a good place to hang but relative to everything we did it was just in an odd location. Only complaint is our room had a view of the roof and nothing else. Id recommend this hotel for business travelers, not a vacation spot.

Good Vibe, Nice room.... Ipod dock was useless, since no one has an iphone 4 anymore. No parking other than valet, but expected for the city i guess. Overall great stay, clean rooms.

Stayed over a busy holiday weekend, Hotel is located near most downtown features. a bit close to the financial heart, but that was quiet on the weekend. Room was clean, well prepared and the staff was great in answering questions and helpful in resolving any issues.

The overall experience and quality of the hotel was nice. However, it is better for younger people that like to stay up and party. Lots of noise and commotion going on most of the night.

The lobby and elevators are a little dark and nightclubby, but the room was bright and modern. I was thrilled that this is only hotel room that I've ever been in that had an overhead light! The room and bathrooms are a bit smallish, but a great value for the location.

Rooms are small for the large price I paid. Not much of a view from the room. Was missing some of the amenities that said were "included" in the room. It was just OKAY

This hotel is in a great location when visiting the city and getting to see all that Chicago has to offer. The room was on the small size but that was expected. Very clean, only wish it had the amenities of other W hotels.

I had a great time at the W Hotel. It was very trendy and right in the heart of everything. Word of advice do not rent a car... Just walk or taxi. Parking cost roughly $62.00 a night plus tipping the valet. The staff was friendly , the room was a hint small but nevertheless I would definitely stay there again!

excellent location, fantastic staff but room was a bit smaller than expected.

172 W Adams St Chicago IL

Hotel highlights

  • Steps from Willis Tower and Skydeck Ledge
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in The Loop, W Chicago - City Center is a leisurely stroll from popular sights such as Art Institute of Chicago and Millennium Park. This 403-room, 4-star hotel has a restaurant, a fitness center, and a 24-hour business center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


Rooms

All of W Chicago - City Center's 403 air-conditioned rooms provide iPod docks, minibars, and safes. 42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include phones, ironing boards, and desks.


Property features

At W Chicago - City Center, guests have access to a fitness center, WiFi in public areas, and 12 meeting rooms. Parking is available for USD 46.00 per night (USD 67.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Spectacular Room, Double Room, 2 Double Beds

Full 2 | Sleeps 4

Spectacular Room, Room

King 1 | Sleeps 3

Wonderful Room, Room

King 1 | Sleeps 2

Fabulous Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for W Chicago - City Center

Everyone (5) Couples (45) Business (16) Family (3) Friends (12) Other (10)
3

overpriced

Everyone

Beautiful room, but for the price of the room, why can't they give you free wifi?? I also don't like feeling like I'm being nickeled and dimed with the silly temptation of all the over-priced in-room snacks. It cheapens the experience. The room was comfy and clean, although we were given a room RIGHT in front of the elevator. That's what you get when you buy a room through Orbitz? I'd personally rather stay in a cheaper hotel and get a quieter room. Overall I was disappointed with my experience.

By , from d on Apr 12, 2017

Review comment responded on Apr 14, 2017

Our guest feedback is important as often times it may pinpoint an area of needed focus and attention. At W, we strive to uphold the highest level of service and to hear we have fallen short of that goal is something we take very seriously. I was disappointed to hear that your stay was anything less than perfect and I do apologize you felt any discomfort in any aspect of our hotel, especially regarding the noise. I am taking the necessary steps to make this incident into a training opportunity for multiple departments, to ensure that this experience does not repeat to you or any other guests in the future. Best, Jessica Hwang

5
Everyone

Great hotel in the heart of the city for a great price! Would recommend staying!

By on Jan 14, 2017

4

beautiful lobby. room clean and comfortable.

Everyone

Nice place to stay. Wished it had been closer to magnificent mile and museum, but it was walkable. Pros: quiet, clean and good service overall. Cons: Room service menu and lobby restaurant were beyond ridiculously overpriced and no other restaurants besides McDonald's within 5-6 blocks.

By , from Minneapolis, MN on Sep 26, 2016

2

worst experience ever

Everyone

Worst experience ever!!!! We arrived one hour after checking in, our room was for two queen double beds (which I had called and confirmed) we get there and say our reservations are for one queen bed!!! Then they made us wait another hour because there was no rooms clean yet even though check in was at 4 o'clock and we were checking in at 4:45!!! And I'm pretty sure we did not get the correct room that we were supposed to stay in and paid for.

By on Sep 26, 2016

3

very nice hotel in convenient location

Everyone

Lobby was gorgeous. Room was pathetic. So small there was hardly room to walk around the bed. Our room was in the farthest back corner of the hotel. Great location for bars and waking around. If every room is like the one i had, I would never stay here

By , from Cincinnati on Aug 25, 2016

5

awesome getaway!!

Couples

very nice experience. We were able to check in early. Everyone in the hotel was helpful and friendly. I would definitely go back

By on Dec 8, 2015

2

10 year anniversary

Couples

This is a nice hotel. I do think it is very overpriced for the room size (both queen and king) There was only 1 robe in the room, however the room was booked for 2. Housekeeping can be quite noisy in the morning with conversation and laughter. (Annoying) Pillows are EXTREMELY small. There was a 200.00 incidental charge that I was unaware of. I let the clerk know, and she told me that they use another vendor for their hotel bookings and that it wasn't her fault. I would not recommend this hotel.

By on Oct 20, 2015

5

awesome time

Families

The hotel as usual W brand exceed my expectations. With this one I have stayed in both on Chicago. Excellent service. Guest comes first. Excellent ambience. Excellent drinks at bar.

By on Sep 9, 2015

4

texas notre dame game weekend

BusinessTravelers

W always provides a nice experience room was nice sized with great hvac and quiet considering the busy downtown area. parking is expensive so use SpotHero to find nearby alternate garage (very easy app to use and we parked literally across the street for $25 vs $65 or so at hotel. about a 15 minute walk to Grant Park/Millinium and directly across street from JW Marriott. good pricing on accomodations vs other area hotels. only issue is that concierge hours were a bit odd and usually not there during typical daytime usage

By on Sep 9, 2015

4

first time visiting chi-town

Couples

Great hotel, located in business district of town though, a little far from the night life.

By on Feb 9, 2015