- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
W Chicago - City Center
4.0 out of 5.0Enter your dates to see prices
W Chicago - City Center
4.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 98 reviews
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Recent guest reviews
I heard the lobby was recently renovated. The new look seems to be too dark and gothic looking. It a matter of opinion, but I would nit stay there again. The lobby is more of a club and less than warm and inviting. The staff and room was fine. I guess I guess I am just too old for that main lobby atmosphere to be coming and going routinely.
Hotel was under renovation during our stay. No one informed us of this prior to our arrival. There was no access to any of the amenities. I expected a lot more from the W.
Tiny room. Price gauging on honor bar. Website indicated hotel was finished. It was under construction. No bar. No restaurant. Entered into a dark corridor.
We will definitely stay there next time we go to Chicago. All the employees were very friendly & helpful. The rooms were very nicely decorated & lots of room to relax.
We were disappointed to discover the hotel was under construction. There was no lobby, restaurant or bar. Fortunately, the management was outstanding in allowing us to relocate to the LakeShore location without incident. For that reason, I would gladly return to the W in the future
No complementary wi fi and no breakfast. I made my reservation through Orbitz and this condition were told when I have already pay. Tricky. They only have a gym no other facilities.
Hotel was nice. Not an upscale ambience as one would expect from a W hotel. Just average to me. Room was small. Plain decorations. Very simple bathrooms. No complaints, just average.
Beautiful room, but for the price of the room, why can't they give you free wifi?? I also don't like feeling like I'm being nickeled and dimed with the silly temptation of all the over-priced in-room snacks. It cheapens the experience. The room was comfy and clean, although we were given a room RIGHT in front of the elevator. That's what you get when you buy a room through Orbitz? I'd personally rather stay in a cheaper hotel and get a quieter room. Overall I was disappointed with my experience.
Great hotel in the heart of the city for a great price! Would recommend staying!
Nice place to stay. Wished it had been closer to magnificent mile and museum, but it was walkable. Pros: quiet, clean and good service overall. Cons: Room service menu and lobby restaurant were beyond ridiculously overpriced and no other restaurants besides McDonald's within 5-6 blocks.
Worst experience ever!!!! We arrived one hour after checking in, our room was for two queen double beds (which I had called and confirmed) we get there and say our reservations are for one queen bed!!! Then they made us wait another hour because there was no rooms clean yet even though check in was at 4 o'clock and we were checking in at 4:45!!! And I'm pretty sure we did not get the correct room that we were supposed to stay in and paid for.
Lobby was gorgeous. Room was pathetic. So small there was hardly room to walk around the bed. Our room was in the farthest back corner of the hotel. Great location for bars and waking around. If every room is like the one i had, I would never stay here
very nice experience. We were able to check in early. Everyone in the hotel was helpful and friendly. I would definitely go back
This is a nice hotel. I do think it is very overpriced for the room size (both queen and king) There was only 1 robe in the room, however the room was booked for 2. Housekeeping can be quite noisy in the morning with conversation and laughter. (Annoying) Pillows are EXTREMELY small. There was a 200.00 incidental charge that I was unaware of. I let the clerk know, and she told me that they use another vendor for their hotel bookings and that it wasn't her fault. I would not recommend this hotel.
The hotel as usual W brand exceed my expectations. With this one I have stayed in both on Chicago. Excellent service. Guest comes first. Excellent ambience. Excellent drinks at bar.
W always provides a nice experience room was nice sized with great hvac and quiet considering the busy downtown area. parking is expensive so use SpotHero to find nearby alternate garage (very easy app to use and we parked literally across the street for $25 vs $65 or so at hotel. about a 15 minute walk to Grant Park/Millinium and directly across street from JW Marriott. good pricing on accomodations vs other area hotels. only issue is that concierge hours were a bit odd and usually not there during typical daytime usage
Great hotel, located in business district of town though, a little far from the night life.
No this hotel didn't meet my expectations, and perhaps that's my fault. When I'm traveling on the weekends, I don't want or need my hotel to be a non stop party. I don't need to hear thumping techno tunes in the elevator at 0800 to get the full "W" experience. In the middle of the day, I ended up walking across the street to another hotel just to sit and enjoy a somewhat more peaceful cup of coffee. I don't mind the idea of a "lounge" type feel to a hotel, but a full blown nightclub? No thank you. No, I wouldn't recommend this hotel to anyone over the age of 35, and because quite frankly, this isn't the experience we're looking for.
Beautiful hotel, great staff. The bar was a good place to hang but relative to everything we did it was just in an odd location. Only complaint is our room had a view of the roof and nothing else. Id recommend this hotel for business travelers, not a vacation spot.
Good Vibe, Nice room.... Ipod dock was useless, since no one has an iphone 4 anymore. No parking other than valet, but expected for the city i guess. Overall great stay, clean rooms.
Hotel highlights
- Steps from Willis Tower and Skydeck Ledge
- Onsite dining
- Fitness center
- 24-hour business center
Located in The Loop, W Chicago - City Center is a leisurely stroll from popular sights such as Art Institute of Chicago and Millennium Park. This 403-room, 4-star hotel has 2 restaurants, a fitness center, and a 24-hour business center.
Dining
Enjoy dining at one of 2 onsite restaurants including IPO, which specializes in American cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.
Rooms
All of W Chicago - City Center's 403 air-conditioned rooms provide iPod docks, minibars, and safes. 42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include phones, ironing boards, and desks.
Property features
At W Chicago - City Center, guests have access to a fitness center, WiFi in public areas, and 12 meeting rooms. Parking is available for USD 46.00 per night (USD 67.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Guest reviews for W Chicago - City Center
Everyone
I heard the lobby was recently renovated. The new look seems to be too dark and gothic looking. It a matter of opinion, but I would nit stay there again. The lobby is more of a club and less than warm and inviting. The staff and room was fine. I guess I guess I am just too old for that main lobby atmosphere to be coming and going routinely.
Everyone
Hotel was under renovation during our stay. No one informed us of this prior to our arrival. There was no access to any of the amenities. I expected a lot more from the W.
Review comment
W Insider responded on Mar 21, 2018
Hello, We're very sorry that the renovation was not mentioned. We are happy to inform you that the construction is complete, and would love to welcome you back in the future. Until then, W Chicago - City Center Team
construction zone - not disclosed
Everyone
Tiny room. Price gauging on honor bar. Website indicated hotel was finished. It was under construction. No bar. No restaurant. Entered into a dark corridor.
Review comment
W Insider responded on Mar 19, 2018
Hello Jack, I am so sorry for your experience with us. We finished construction a few days ago, and hope we can welcome you back and create a better stay for you. All of my best, Kelly F.
great hotel!
Everyone
We will definitely stay there next time we go to Chicago. All the employees were very friendly & helpful. The rooms were very nicely decorated & lots of room to relax.
Review comment
Executive Insider responded on Feb 20, 2018
Hello, Thank you for your review from your recent stay at W Chicago - City Center! We are very appreciative of your feedback, and look forward to welcoming you back. Until then, Kelly F
not great experience
Everyone
We were disappointed to discover the hotel was under construction. There was no lobby, restaurant or bar. Fortunately, the management was outstanding in allowing us to relocate to the LakeShore location without incident. For that reason, I would gladly return to the W in the future
Review comment
W City Center Chicago responded on Jan 25, 2018
Good Evening, We would like to thank you again for taking time to provide us with feedback in regards to your recent stay. I am very sorry that our current appearance did not meet your expectations as here at W we strive to go beyond all of our guests expectations both in service and decor. I want welcome you to come back and visit to see what is new once our Living Room Restyle is complete. If there is anything that myself or my team can assist with in the meantime please do not hesitate to reach out. Thank you again.
good location but does not worth the money
Everyone
No complementary wi fi and no breakfast. I made my reservation through Orbitz and this condition were told when I have already pay. Tricky. They only have a gym no other facilities.
Review comment
KK responded on Nov 18, 2017
Thank you, we appreciate for your feedback.
just ok
Everyone
Hotel was nice. Not an upscale ambience as one would expect from a W hotel. Just average to me. Room was small. Plain decorations. Very simple bathrooms. No complaints, just average.
overpriced
Everyone
Beautiful room, but for the price of the room, why can't they give you free wifi?? I also don't like feeling like I'm being nickeled and dimed with the silly temptation of all the over-priced in-room snacks. It cheapens the experience. The room was comfy and clean, although we were given a room RIGHT in front of the elevator. That's what you get when you buy a room through Orbitz? I'd personally rather stay in a cheaper hotel and get a quieter room. Overall I was disappointed with my experience.
Review comment
JH responded on Apr 14, 2017
Our guest feedback is important as often times it may pinpoint an area of needed focus and attention. At W, we strive to uphold the highest level of service and to hear we have fallen short of that goal is something we take very seriously. I was disappointed to hear that your stay was anything less than perfect and I do apologize you felt any discomfort in any aspect of our hotel, especially regarding the noise. I am taking the necessary steps to make this incident into a training opportunity for multiple departments, to ensure that this experience does not repeat to you or any other guests in the future. Best, Jessica Hwang
Everyone
Great hotel in the heart of the city for a great price! Would recommend staying!
beautiful lobby. room clean and comfortable.
Everyone
Nice place to stay. Wished it had been closer to magnificent mile and museum, but it was walkable. Pros: quiet, clean and good service overall. Cons: Room service menu and lobby restaurant were beyond ridiculously overpriced and no other restaurants besides McDonald's within 5-6 blocks.
Thanks for staying with us. We appreciate your feedback!