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InterContinental Chicago Magnificent Mile

4.5 out of 5.0

Recent guest reviews

I spent four night at this hotel. We had an outstanding room. It was huge (3 windows). The older parts of the hotel are beautiful, and our room was modern, clean, and comfortable. The food in the bar was outstanding, and we hit the Starbucks every morning. When you exit the hotel, you are right in the middle of the "Magnificent Mile". Perfect location for everything I wanted to do. Paula, at the front desk, helped me and gave me great advice on transportation.

We were greeted by several security guards when we arrived as well as a very competent, helpful and friendly receptionist. Our experience on our first day with the Concierge was just OK but she made a wonderful restaurant recommendation where we went several times. She gave us directions to that restaurant which included steep steps perhaps not noting our advanced ages (very tactful) which would have made it impossible for us to reach the restaurant. When I asked the security guard for further directions, he personally took us to the garage elevator which avoided the stairs and was a shorter walk, rode down with us and pointed to the restaurant, even described it so we wouldn't miss it! . Very much appreciated and which accounts for the 5 in our rating of hotel staff. The next time we asked the Concierge a question, another lady, she was extraordinarily knowledgeable, friendly, and gave us a lot of helpful information. We loved our Chicago stay and will definitely recommend it to friends. We already have a family member who is booked for September.

Quick, early check in, beautiful pool, comfortable room, walk to shopping & restaurants

This was my 4th or 5th time at the Intercontinental on Michigan Avenue. The location is phenomenal--right near the river/shopping/restaurants/nightlife/Starbucks adjacent to the Lobby. It's a pretty classy hotel for the most part. The room was a bit small and getting the WiFi was a bit of a pain for my wife trying to connect to it but otherwise great place to stay at. I caught a good price due to the time of year as well--which never hurts.

Great location for food, shopping, and entertainment. Friendly staff at reception desk with excellent recommendations provided by concierge desk. Clean, spacious, and comfortable rooms.

A pleasant experience. Nice hotel. My only suggestion is that the hallway carpets need to be replaced. During my stay the room next door had a problem with either the faucet or drainage as water flooded out below the door to the hallway.

They charge for WiFi and exercising. Trying to soak you for money. Wouldn't stay there again.

This room was clean & had a nice view of Michigan Ave. However, 2 beds does not mean 2 queen size beds... These are only full beds. So for 3-4 people this is a little tight. Otherwise, very pleasant staff and great location!

Weight sensors in every corner of the room attempting to charge you. Our fridge was completely full of unwanted allcohol when we got there leaving zero room for personal use. Woke up to a $15 dollar bill under the door because one the cheap beers shifted off or its weight sensor. Pool is not functioning yet advertised. Wifi costs extra. Still searching for an explanation to an extra $46 I was billed after my stay. One night of constant expenses.

Discounted rates come up and this is an great hotel for the money! Jordons crab cake is amazing...... Staff helpful and friendly. Only negative is room sizes very and often long line for check-in on weekends. Always enjoy our stay.

Staff and service were excellent. Will definitely stay here again when in Chicago! Location is perfect and cost is of good value.

Was not in town long but the experience could not have been better.

This trip was beyond my expectations! I had an amazing time in and outside of the hotel! The room was clean, the staff was helpful and pleasant, the restaurant was delicious both breakfast and dinner! Amazing amazing amazing!

Clean, great location and amenities ....,,,.............................................,,. Loved it

The hotel was very nice great location, and Michael Jordan Steakhouse was yummy!

Staff was curt, flippant when pressed for real answers to my concerns. Tv remote didn't work 2 times . Had a very bad experience with concierge desk. Bought tickets, didn't arrive as promised, had to sit in Lobby 2 hours , missed lunch with friends . Called hotel manager, got left on hold twice for 5-6 minutes until someone answered.

My husband and I stay at Hotel Intercontinental every Christmas when we visit Chicago. It's one of my favorite hotels and can't beat the hotel rate plus location. The staff is really nice too! I always recommend this hotel to friends.

The stay was fine. We were in town for the Windy City Lake Shake. Parking is a bit much, at $67 for a night. So we did Spot Hero and parked right around the corner. The staff was very nice. My only complaint would be the time it took to get an elevator. But you're in the city, so obviously they are going to be small.

Everything was great, except food in the hotel. Jordan steak house is not good food. But there are plenty good restaurants close by. Purple pig is great!!!

The staff were very friendly and accommodating. The location was perfect for my shopping getaway! Loved the pool!

Room options

Classic Room, 2 Double Beds, Tower

Full 2 | Sleeps 4

Classic Room, 1 King Bed, Tower

King 1 | Sleeps 2

Superior 1 King Executive Tower

King 1 | Sleeps 3

Superior 2 Double Beds Executive Tower

Full 2 | Sleeps 4

Guest reviews for InterContinental Chicago Magnificent Mile

Everyone (9) Business (44) Couples (83) Family (58) Friends (43) Other (12)
4

luxury hotel in perfect location

Everyone

I spent four night at this hotel. We had an outstanding room. It was huge (3 windows). The older parts of the hotel are beautiful, and our room was modern, clean, and comfortable. The food in the bar was outstanding, and we hit the Starbucks every morning. When you exit the hotel, you are right in the middle of the "Magnificent Mile". Perfect location for everything I wanted to do. Paula, at the front desk, helped me and gave me great advice on transportation.

By , from Birmingham, AL on Sep 6, 2017

Review comment responded on Sep 8, 2017

Dear Will, Thank you for sharing your kind feedback about our hotel and staff. I am glad to see you enjoyed your stay with us. We look forward to your return. Sincerely, Ronald Hoogerbrugge General Manager

4

enjoyable stay! beautiful lively city.

Everyone
Dog sculptures honoring Police Canine Unit

We were greeted by several security guards when we arrived as well as a very competent, helpful and friendly receptionist. Our experience on our first day with the Concierge was just OK but she made a wonderful restaurant recommendation where we went several times. She gave us directions to that restaurant which included steep steps perhaps not noting our advanced ages (very tactful) which would have made it impossible for us to reach the restaurant. When I asked the security guard for further directions, he personally took us to the garage elevator which avoided the stairs and was a shorter walk, rode down with us and pointed to the restaurant, even described it so we wouldn't miss it! . Very much appreciated and which accounts for the 5 in our rating of hotel staff. The next time we asked the Concierge a question, another lady, she was extraordinarily knowledgeable, friendly, and gave us a lot of helpful information. We loved our Chicago stay and will definitely recommend it to friends. We already have a family member who is booked for September.

By , from North Carolina on Aug 26, 2017

Review comment responded on Aug 28, 2017

Dear Bonnie, Thank you for taking the time to share your experience with us. I am glad to see you both enjoyed a pleasant stay with us while visiting the Windy City. We appreciate your recommendation and look forward to your next visit. Sincerely, Ronald Hoogerbrugge General Manager

4

nice hotel on magnificent mile

Everyone

Quick, early check in, beautiful pool, comfortable room, walk to shopping & restaurants

By on Feb 22, 2017

Review comment responded on Feb 24, 2017

Dear Kimberly, Thank you for reviewing our hotel. I am glad to see you had a pleasant time on the Magnificent Mile. We look forward to your next visit. Sincerely, Ronald Hoogerbrugge General Manager

4

great location

Everyone

This was my 4th or 5th time at the Intercontinental on Michigan Avenue. The location is phenomenal--right near the river/shopping/restaurants/nightlife/Starbucks adjacent to the Lobby. It's a pretty classy hotel for the most part. The room was a bit small and getting the WiFi was a bit of a pain for my wife trying to connect to it but otherwise great place to stay at. I caught a good price due to the time of year as well--which never hurts.

By on Feb 18, 2017

5

the heart of michigan avenue

Everyone

Great location for food, shopping, and entertainment. Friendly staff at reception desk with excellent recommendations provided by concierge desk. Clean, spacious, and comfortable rooms.

By , from South Bend, IN on Jan 4, 2017

Review comment responded on Feb 15, 2017

Dear MR, Thank you for taking the time to review our hotel. We appreciate the kind 5 star feedback. I am glad to see you enjoyed your stay in Chicago. We look forward to your next visit. Sincerely, Ronald Hoogerbrugge General Manager

4
Everyone

A pleasant experience. Nice hotel. My only suggestion is that the hallway carpets need to be replaced. During my stay the room next door had a problem with either the faucet or drainage as water flooded out below the door to the hallway.

By on Oct 28, 2016

3

nice hotel but all about money not experience

Everyone

They charge for WiFi and exercising. Trying to soak you for money. Wouldn't stay there again.

By on Aug 7, 2016

Review comment responded on Jan 1, 1970

Dear Guest, Thank you for taking the time to leave us a candid review of our hotel. I am sorry you didn't see the value in staying with us. I assure you every one of our staff takes great pride in providing each guest with a positive experience while visiting Chicago. You will find most hotels in the area have comparable rates and amenities but it is our service, location and history that sets us apart. I encourage you to check out the IHG Rewards, it is free and you can take advantage of the many perks that add up to an amazing value. We truly hope you will give us another chance to show you a much more enjoyable stay. Sincerely, Jacquelyn Jenke Guest Relations Management

4
Everyone

This room was clean & had a nice view of Michigan Ave. However, 2 beds does not mean 2 queen size beds... These are only full beds. So for 3-4 people this is a little tight. Otherwise, very pleasant staff and great location!

By on Apr 25, 2016

Review comment responded on Apr 28, 2016

Dear Morgan, Thank you for your review of our hotel. I am glad that your group had a pleasant stay, enjoyed your room with a view as well as the Magnificent Mile location. We hope you all visit us again soon. Sincerely, Jacquelyn Jenke Front Desk Manager

2

expect to be billed

Everyone

Weight sensors in every corner of the room attempting to charge you. Our fridge was completely full of unwanted allcohol when we got there leaving zero room for personal use. Woke up to a $15 dollar bill under the door because one the cheap beers shifted off or its weight sensor. Pool is not functioning yet advertised. Wifi costs extra. Still searching for an explanation to an extra $46 I was billed after my stay. One night of constant expenses.

By on Feb 14, 2016

5

great deal and location

GetawayWithFriends

Discounted rates come up and this is an great hotel for the money! Jordons crab cake is amazing...... Staff helpful and friendly. Only negative is room sizes very and often long line for check-in on weekends. Always enjoy our stay.

By on Dec 21, 2015