We were disappointed with this hotel. We paid for a slightly larger room (premium room, city view) to get more space. I don’t know if the pictures are misleading or if we got the wrong room, but it was not as big as we expected, and there is less seating than in the picture. The room was otherwise average. Not the quality I expected. Once inside the room, it could have been any average hotel. The “city” view was of one building that blocked everything else. At check in they asked if we wanted daily housekeeping. We have kids and don’t always have time to clean up so housekeeping can work, so we hesitated. Then they said we could request it on the days we want it. So we elected to do that. We asked for extra towels (4 people, one room!) but they did not arrive. 2 days in, we requested housekeeping and were told if we don’t ask a day in advance, they won’t send anyone. I explained what we were told and asked if they could help. They said no - they wouldn’t do anything other than offer us extra towels. No towels were sent up. Two bath towels for a 4 ppl on a 5 day stay! And they didn’t send housekeeping the next day either! I will say the breakfast that was included in our package was good. The food was ok, not spectacular, but we liked that there were plated options and a buffet. The doormen were great. Nice to my kids and helpful with taxis and luggage. Wouldn’t stay here again. Could get the same quality service and a bigger room for less money.
I have not stayed at this property for 15 years and will NEVER stay again. I'm not sure if they changed ownership but to say the property has gone downhill is an understatement. The rooms were dingy, carpets stained, windows need to be replaced due to moisture damage, mini bar empty, no room service and the flower display in the lobby was dying. The only thing positive about this hotel is the location. However, there are plenty of other hotels in the vicinity that offer a superior product. This is probably one of the worst hotel stays (for the price) I have ever experienced. Stay away.
AFTER check in we were informed hot water would be turned off from 11pm to 6am. Also the windows would be cleaned in the AM so keep your curtains closed. This should have been disclosed before check in to give us an opportunity to stay elsewhere for $400 a night. Unacceptable.
The hotel was exactly what i expected. Clean, safe, friendly.
Stayed 20 mins thwn checked out
Excellent room and service
They stuff was very racist
Terrific location on Michigan Avenue. Immaculate rooms, and friendly service.
Beautiful hotel in a great location. The 2 front desk people i dealt with very friendly and helpful. Would definitely stay again.
There’s nothing to like. Will not visit this property again . Bad experience.
The staff was completely unhelpful. They kept repeating the phrase, "It's policy" when we tried to amend our stay. They also let dogs stay in the rooms and they were barking ALL NIGHT.
I called multiple times and asked that my husband be added to the reservation sobhe can check in on my behalf , i called same day and yet my husband was not able to checkin statung thta his name is not on reservstion.
Poor customer service hiding under the phrase, “it’s policy.”
Hotel ofrece ROOM SERVICE, pero fue solicitado el servicio y no estuvo operando. Muy desilusionado ya que estuve trabajando remoto todo el día Miercoles 24 en la habitación y no pude ordenar comida.
Located in Downtown Chicago, InterContinental Chicago Magnificent Mile, an IHG Hotel is a leisurely stroll from popular sights such as Grant Park and Water Tower Place. This 4.5-star hotel welcomes guests with 792 rooms and conveniences like an indoor pool, free in-room WiFi, and a gym.
Enjoy dining at one of 2 onsite restaurants including Center Court, which specializes in American cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
Guests can expect free WiFi and TVs with cable channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. IPod docks, coffee makers, and safes are other standard amenities. Housekeeping is available on request.
At InterContinental Chicago Magnificent Mile, an IHG Hotel, guests enjoy an indoor pool, a gym, and a steam room. Valet parking is offered for USD 75 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, express check-out, and a reception hall.
We were disappointed with this hotel. We paid for a slightly larger room (premium room, city view) to get more space. I don’t know if the pictures are misleading or if we got the wrong room, but it was not as big as we expected, and there is less seating than in the picture. The room was otherwise average. Not the quality I expected. Once inside the room, it could have been any average hotel. The “city” view was of one building that blocked everything else. At check in they asked if we wanted daily housekeeping. We have kids and don’t always have time to clean up so housekeeping can work, so we hesitated. Then they said we could request it on the days we want it. So we elected to do that. We asked for extra towels (4 people, one room!) but they did not arrive. 2 days in, we requested housekeeping and were told if we don’t ask a day in advance, they won’t send anyone. I explained what we were told and asked if they could help. They said no - they wouldn’t do anything other than offer us extra towels. No towels were sent up. Two bath towels for a 4 ppl on a 5 day stay! And they didn’t send housekeeping the next day either! I will say the breakfast that was included in our package was good. The food was ok, not spectacular, but we liked that there were plated options and a buffet. The doormen were great. Nice to my kids and helpful with taxis and luggage. Wouldn’t stay here again. Could get the same quality service and a bigger room for less money.
I have not stayed at this property for 15 years and will NEVER stay again. I'm not sure if they changed ownership but to say the property has gone downhill is an understatement. The rooms were dingy, carpets stained, windows need to be replaced due to moisture damage, mini bar empty, no room service and the flower display in the lobby was dying. The only thing positive about this hotel is the location. However, there are plenty of other hotels in the vicinity that offer a superior product. This is probably one of the worst hotel stays (for the price) I have ever experienced. Stay away.
AFTER check in we were informed hot water would be turned off from 11pm to 6am. Also the windows would be cleaned in the AM so keep your curtains closed. This should have been disclosed before check in to give us an opportunity to stay elsewhere for $400 a night. Unacceptable.
Elizabeth, Unfortunately emergency repairs were required to the Hotel's Water Distribution system which we would have been pleased to share in advance, however the issue with our system was communicated to our guests once we became aware. With regards to the scheduled annual window cleaning, you should have been notified accordingly at the time of registration. I would welcome the opportunity to discuss your experience further should you wish.
The hotel was exactly what i expected. Clean, safe, friendly.
Kenyetta, Thank you for your very kind note we are delighted you found your time with us to be enjoyable.
Stayed 20 mins thwn checked out
Firstly, I would like to thank you for taking the time to send us your honest feedback. Our goal is to constantly strive for excellence, and with insight like yours, we can continue to learn and grow from our shortcomings. I would like to apologize for the issues you experienced during your stay and we will address them with our team. Thank you again.
Excellent room and service
Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.
They stuff was very racist
Thank you for taking time out of your day to let us know about your recent stay here at InterContinental Chicago Magnificent Mile.
Terrific location on Michigan Avenue. Immaculate rooms, and friendly service.
Thank you for the great review and for taking time to provide us with this feedback. We hope to welcome you again soon.
Lisa - thank you for taking a moment to share your experience we are concerned to learn it was not enjoyable. I would welcome the the opportunity to discuss your stay personally should you wish.