Great location. Old, out dated rooms/bathrooms. AC didn’t work, leaky faucet, broken safe.
Second time staying at this hotel, wonderful experience again.
The beds were full size and not queen as shown when I purchased the package. The furniture was old and the carpets were dull and old.
Our room was clean and large. The staff was helpful and friendly. Wonderful experience all around
Best location on Michigan Ave—walked to Navy Pier, Maggie Daley Park, and the shops. Michael Jordan Steakhouse was excellent. Will, the doorman, was like a ray of sunshine.
Great location, located right next to the shopping areas at Magnificant Mile. It should be noted- the rooms are tiny. I stayed by myself and felt it was a tad claustrophobic.
The staff were all very friendly and helpful. Our room was very small and no room for our clothes and no counter top or space for toiletries in the bathroom so very inconvenient. Very inconvenient that there is no common area to sit and enjoy being together as a group of 10..The location was excellent and close to everything.
Booked a executive double room 400 sqft. Room was much smaller than 400 sqft was not the room advertised Also we were on the 18th floor and the road noise was so loud we didn’t get any sleep We could people’s car radios from the room Just a all around bad stay
Not enough staff. Will as concierge is invaluable. He was a great help in many ways. Hold on to him. All staff was great. Very upset with Starbucks cards valued at $20 per person daily. This took the place of included breakfast. I had $120 in Starbucks dollars and there was no way to use it. They are very limited in food . Covid restrictions are lifted. The restaurant should be opened or a price reduction for no breakfast. Also get some lobby furniture, it looks too bare. The room was outstanding and large. Great beds and bathroom. The hotel is very nice and in a great location.
Loved the pool! The rooms were very clean and the staff was helpful.
Beautiful hotel, amazing location, top notch pool and gym compared to other hotels in Chicago. This is one of my favorite places to stay in Chicago! The rooms are small but that is about the only thing I could say could be better. Complementary upgrades on low occupancy days would be a good idea. over come the room sizes. occupancy
Rude staff! Old not rennovated as told! Charged us for beverages we didnt use so we had to fight them to get our money back! The good thing was breakfast and excellent location!
Location was nice. Some staff were excellent, but others seemed overworked and not knowledgeable about the area. Several times the concierge desk had a “back in 30 minutes sign” when we had a question, and the front desk wasn’t helpful in answering questions. The Grand Tower only has 4 elevators for over 20 floors, so each morning we would wait 10+ minutes while each elevator that stopped was completely full. Usually it took 5-6 elevators stopping at our floor for one to have enough room for us to get on.
Located in Near North Side, InterContinental Chicago Magnificent Mile, an IHG Hotel is within a 10-minute walk of popular sights such as Grant Park and Water Tower Place. This 4.5-star hotel welcomes guests with 792 rooms and conveniences like an indoor pool, free in-room WiFi, and a fitness center.
Enjoy dining at one of 2 onsite restaurants including Center Court, which specializes in American cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
The 792 rooms have an array of amenities, including iPod docks, coffee makers, and free weekday newspapers. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free local calls, safes, and ironing boards are also standard. Housekeeping is available on request.
At InterContinental Chicago Magnificent Mile, an IHG Hotel, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Other amenities at this luxury hotel include express check-in, express check-out, and free newspapers.
Great location. Old, out dated rooms/bathrooms. AC didn’t work, leaky faucet, broken safe.
Second time staying at this hotel, wonderful experience again.
Thank you so much for the wonderful review .We hope to welcome you back soon.
The beds were full size and not queen as shown when I purchased the package. The furniture was old and the carpets were dull and old.
Thank you for taking the time out of your day to provide us with feedback regarding your recent experience here at the InterContinental Chicago Magnificent Mile. We always appreciate hearing from our guests as it continuously help us improve and grow.
Our room was clean and large. The staff was helpful and friendly. Wonderful experience all around
Thank you so much for the wonderful review .We hope to welcome you back soon.
Best location on Michigan Ave—walked to Navy Pier, Maggie Daley Park, and the shops. Michael Jordan Steakhouse was excellent. Will, the doorman, was like a ray of sunshine.
Thank you so much for the wonderful review .We hope to welcome you back soon.
Great location, located right next to the shopping areas at Magnificant Mile. It should be noted- the rooms are tiny. I stayed by myself and felt it was a tad claustrophobic.
Thank you for taking the time out of your day to provide us with feedback regarding your recent experience here at the InterContinental Chicago Magnificent Mile. We always appreciate hearing from our guests as it continuously help us improve and grow.
Thank you so much for the wonderful review .We hope to welcome you back soon.
The staff were all very friendly and helpful. Our room was very small and no room for our clothes and no counter top or space for toiletries in the bathroom so very inconvenient. Very inconvenient that there is no common area to sit and enjoy being together as a group of 10..The location was excellent and close to everything.
Firstly,I would like to thank you for taking the time to send us your feedback.Our goal is to constantly strive for excellence, and with insight like yours, we can continue to learn and grow from our shortcomings. Thank you for staying with us.
Booked a executive double room 400 sqft. Room was much smaller than 400 sqft was not the room advertised Also we were on the 18th floor and the road noise was so loud we didn’t get any sleep We could people’s car radios from the room Just a all around bad stay
Thank you for taking the time out of your day to send us this feedback, Clearly, this is not our standard. We will address this with our marketing team to clarify our website. Apologies, that you were not able to get rest due to the street noise.
Not enough staff. Will as concierge is invaluable. He was a great help in many ways. Hold on to him. All staff was great. Very upset with Starbucks cards valued at $20 per person daily. This took the place of included breakfast. I had $120 in Starbucks dollars and there was no way to use it. They are very limited in food . Covid restrictions are lifted. The restaurant should be opened or a price reduction for no breakfast. Also get some lobby furniture, it looks too bare. The room was outstanding and large. Great beds and bathroom. The hotel is very nice and in a great location.
Thank you for sending us your feedback and we would like to apologize for the experience you had at our property. We will address this issue with our marketing team in regards to our breakfast packages. Thank you for your suggestion about placing additional furniture in the lobby .
Thank you for taking the time out of your day to provide us with feedback regarding your recent experience here at the InterContinental Chicago Magnificent Mile. We always appreciate hearing from our guests as it continuously help us improve and grow.