Beautiful hotel, amazing location, top notch pool and gym compared to other hotels in Chicago. This is one of my favorite places to stay in Chicago! The rooms are small but that is about the only thing I could say could be better. Complementary upgrades on low occupancy days would be a good idea. over come the room sizes. occupancy
Rude staff! Old not rennovated as told! Charged us for beverages we didnt use so we had to fight them to get our money back! The good thing was breakfast and excellent location!
Location was nice. Some staff were excellent, but others seemed overworked and not knowledgeable about the area. Several times the concierge desk had a “back in 30 minutes sign” when we had a question, and the front desk wasn’t helpful in answering questions. The Grand Tower only has 4 elevators for over 20 floors, so each morning we would wait 10+ minutes while each elevator that stopped was completely full. Usually it took 5-6 elevators stopping at our floor for one to have enough room for us to get on.
Lack of communication from the staff. Also an odd encounter about a charge from the mini bar. It was charged to me prior to me checking out???
The places is old and needs updated . Location is great .
Very clean, good service, nice room, however the elevators take a while. but overall, great stay and wonderful location. right on Michigan Ave.
Hotel was in the heart of the city. Close to many activities and great places to eat in the hotel and around the area. Hotel employees were helpful and very friendly! We were only in Chicago for the weekend and the hotel location was perfect! GREAT experience!
Two resort fees were charged to my account and I stayed less than 24 hours ..when I questioned by text was informed everyone has to pay them
Perfect location. Expensive but I thought it would be worth it. My aunt and her family flew in from NY for her 60th birthday. Her ONLY request was a hotel with a pool. I specifically picked this place because of the pool. When they showed up, it was unavailable. It was about 50% more expensive just for this place - places without a pool were much cheaper in the same area-ish. I called Orbitz and asked to switch hotels - they instead gave us a room upgrade and access to a pool at an alternate hotel which they said was a 5 min walk. There was a horrible snowstorm that weekend and the walk was 20 plus minutes even whiteout snow. Extremely upset that the pool closure was not listed and that Orbitz did not just completely place us in an alternate hotel.
Nice location. Check in took forever as they only had one staff member at the desk.
Great location at the south end of the Magnificent Mile. Hotel staff were exceptionally friendly.
Located in Near North Side, InterContinental Chicago Magnificent Mile is within a 10-minute walk of popular sights such as Water Tower Place and Grant Park. This 4.5-star hotel welcomes guests with 792 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Center Court, which specializes in American cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
The 792 rooms have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Free weekday newspapers, free local calls, and free bottled water are also standard.
InterContinental Chicago Magnificent Mile features a full-service spa, an indoor pool, and a fitness center. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a business center.
Thank you for taking time out of your day to write a review for our property. We hope to see you again soon.
Thank you so much for taking time out of your day to review your response here at InterContinental Chicago Hotel.
Beautiful hotel, amazing location, top notch pool and gym compared to other hotels in Chicago. This is one of my favorite places to stay in Chicago! The rooms are small but that is about the only thing I could say could be better. Complementary upgrades on low occupancy days would be a good idea. over come the room sizes. occupancy
Thank you so much for all the kind words in your review. We appreciate you taking time out of your day to send us that feedback. We hope to see you again soon.
Thank you, we hope to welcome you back again soon.
Rude staff! Old not rennovated as told! Charged us for beverages we didnt use so we had to fight them to get our money back! The good thing was breakfast and excellent location!
Mr. Joe Sorry for your experience we will forward this to management
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Location was nice. Some staff were excellent, but others seemed overworked and not knowledgeable about the area. Several times the concierge desk had a “back in 30 minutes sign” when we had a question, and the front desk wasn’t helpful in answering questions. The Grand Tower only has 4 elevators for over 20 floors, so each morning we would wait 10+ minutes while each elevator that stopped was completely full. Usually it took 5-6 elevators stopping at our floor for one to have enough room for us to get on.
Thanks for your feedback we will have this order followed up by manager
Lack of communication from the staff. Also an odd encounter about a charge from the mini bar. It was charged to me prior to me checking out???
Thank you for your feedback rhis info will be passed on to management
The places is old and needs updated . Location is great .
Thanks for your feedback we will pass information over to management team
Thank you for the review.