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InterContinental Chicago Magnificent Mile

4.5 out of 5.0

Recent guest reviews

I come to chicago for St Patrick's day every year. I always stay at the Intercontinnental

No major problems and the Michael Jordan restaurant is amazing!!!

Great check-in. Friendly staff. Will stay again here for sure.

From the time we walked in to the time we left. The customer service was amazing! The hotel was beautiful. We did not eat there because we had reservations. However we did have a few drinks at Micheal Jordan’s restaurant which was good. I recommend this hotel for a nice get away in the city.

The hotel was older, and we stayed during New Years Eve so it was really busy, and difficult to get help. The staff did their best to accommodate guests.

Every year, we spend several days downtown with our family, with includes 4 boys. To make sure we have enough beds as well as room for 4 growing boys, we reserved two rooms and requested adjoining rooms. And it was our youngest one's birthday! Upon arrival, the hotel did not have adjoining rooms.. and we continued to try a get a solution, but we were stuck with two separate rooms, albeit right next to each other. It is not terrible, but not what was requested, and not the family connected experience we wanted.... and what it means is making sure our two youngest were with us, and having our older boys by themselves... With one of our boys in the other room getting sick in the middle of the night, getting locked out of his room, and then wandering the halls, this was just salt in the wounds of a difficult night. of course, if we were all connected, we could have limited the discomfort. Thankfully, the staff (asst managers Lukas and Jael) mentioned they would try to improve situation the following day, and they did, we two attaching rooms that had a connecting room in the middle, a perfect situation and very room for us, such that my wife and I had a king size bed in one room, the two little ones could sleep in a pull-out couch in the middle and the two bigger boys had double beds in the other room. It felt like heaven compared to the night before. This helped to turn the vacation around.

Friendly staff .. great restaurant ... Nice rooms ...

Nice and great location! Nice hotel bar, Starbuck's on site. Great!!

This is probably the best pool we’ve used in downtown Chicago. Definitely worth visiting!

I spent four night at this hotel. We had an outstanding room. It was huge (3 windows). The older parts of the hotel are beautiful, and our room was modern, clean, and comfortable. The food in the bar was outstanding, and we hit the Starbucks every morning. When you exit the hotel, you are right in the middle of the "Magnificent Mile". Perfect location for everything I wanted to do. Paula, at the front desk, helped me and gave me great advice on transportation.

We were greeted by several security guards when we arrived as well as a very competent, helpful and friendly receptionist. Our experience on our first day with the Concierge was just OK but she made a wonderful restaurant recommendation where we went several times. She gave us directions to that restaurant which included steep steps perhaps not noting our advanced ages (very tactful) which would have made it impossible for us to reach the restaurant. When I asked the security guard for further directions, he personally took us to the garage elevator which avoided the stairs and was a shorter walk, rode down with us and pointed to the restaurant, even described it so we wouldn't miss it! . Very much appreciated and which accounts for the 5 in our rating of hotel staff. The next time we asked the Concierge a question, another lady, she was extraordinarily knowledgeable, friendly, and gave us a lot of helpful information. We loved our Chicago stay and will definitely recommend it to friends. We already have a family member who is booked for September.

Quick, early check in, beautiful pool, comfortable room, walk to shopping & restaurants

This was my 4th or 5th time at the Intercontinental on Michigan Avenue. The location is phenomenal--right near the river/shopping/restaurants/nightlife/Starbucks adjacent to the Lobby. It's a pretty classy hotel for the most part. The room was a bit small and getting the WiFi was a bit of a pain for my wife trying to connect to it but otherwise great place to stay at. I caught a good price due to the time of year as well--which never hurts.

Great location for food, shopping, and entertainment. Friendly staff at reception desk with excellent recommendations provided by concierge desk. Clean, spacious, and comfortable rooms.

A pleasant experience. Nice hotel. My only suggestion is that the hallway carpets need to be replaced. During my stay the room next door had a problem with either the faucet or drainage as water flooded out below the door to the hallway.

They charge for WiFi and exercising. Trying to soak you for money. Wouldn't stay there again.

This room was clean & had a nice view of Michigan Ave. However, 2 beds does not mean 2 queen size beds... These are only full beds. So for 3-4 people this is a little tight. Otherwise, very pleasant staff and great location!

Weight sensors in every corner of the room attempting to charge you. Our fridge was completely full of unwanted allcohol when we got there leaving zero room for personal use. Woke up to a $15 dollar bill under the door because one the cheap beers shifted off or its weight sensor. Pool is not functioning yet advertised. Wifi costs extra. Still searching for an explanation to an extra $46 I was billed after my stay. One night of constant expenses.

Discounted rates come up and this is an great hotel for the money! Jordons crab cake is amazing...... Staff helpful and friendly. Only negative is room sizes very and often long line for check-in on weekends. Always enjoy our stay.

Staff and service were excellent. Will definitely stay here again when in Chicago! Location is perfect and cost is of good value.

505 N Michigan Ave Chicago IL

Hotel highlights

  • Steps from Tribune Tower and Wrigley Building
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Near North Side, InterContinental Chicago Magnificent Mile is within a 5-minute walk of Arts Club of Chicago and within 15 minutes of other popular attractions like Driehaus Museum. This 4.5-star hotel has 792 guestrooms and offers conveniences like a restaurant, an indoor pool, and a fitness center. Centrally located in Chicago, the hotel is also a short walk from Water Tower Place and Millennium Park.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All of InterContinental Chicago Magnificent Mile's 792 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free weekday newspapers. Guests can stay connected with WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include video-game consoles, safes, and phones.


Property features

Guests staying at InterContinental Chicago Magnificent Mile enjoy an indoor pool, a fitness center, and a sauna. Valet parking is available for USD 68.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, conference space, and a business center.

Guest reviews for InterContinental Chicago Magnificent Mile

Everyone (16) Couples (84) Business (44) Family (59) Friends (43) Other (12)
5
Everyone

I come to chicago for St Patrick's day every year. I always stay at the Intercontinnental

By on Mar 19, 2018

Review comment responded on Mar 22, 2018

AWESOME!!!! We would be thrilled to see you again!!

4
Couples

No major problems and the Michael Jordan restaurant is amazing!!!

By on Feb 23, 2018

Review comment responded on Feb 23, 2018

Dear Guest, Thank you for taking the time to review our hotel, we truly appreciate your feedback. I am happy to hear that you enjoyed your stay with us! I do apologize for any inconveniences you experienced while here. We are looking forward to your next visit. Sincerely,

5

great location in proximity to my clients!!

Everyone

Great check-in. Friendly staff. Will stay again here for sure.

By , from Chicago on Feb 21, 2018

Review comment responded on Feb 21, 2018

Dear Guest, Thank you for taking the time to review our hotel, we truly appreciate your feedback. I am so happy to see that you enjoyed your stay with us! We are all looking forward to your next visit! Sincerely,

5

beautiful hotel

Everyone

From the time we walked in to the time we left. The customer service was amazing! The hotel was beautiful. We did not eat there because we had reservations. However we did have a few drinks at Micheal Jordan’s restaurant which was good. I recommend this hotel for a nice get away in the city.

By on Feb 2, 2018

Review comment responded on Feb 4, 2018

Thank you so much for your review. Your encouraging review will help us constantly improve our service. We hope to welcome you back in the near future.

4
Everyone

The hotel was older, and we stayed during New Years Eve so it was really busy, and difficult to get help. The staff did their best to accommodate guests.

By on Jan 18, 2018

Review comment responded on Jan 22, 2018

Thank you for your feedback and understanding looking to see you back soon :) Best regards,

4

staff turned around downtown holiday

Families

Every year, we spend several days downtown with our family, with includes 4 boys. To make sure we have enough beds as well as room for 4 growing boys, we reserved two rooms and requested adjoining rooms. And it was our youngest one's birthday! Upon arrival, the hotel did not have adjoining rooms.. and we continued to try a get a solution, but we were stuck with two separate rooms, albeit right next to each other. It is not terrible, but not what was requested, and not the family connected experience we wanted.... and what it means is making sure our two youngest were with us, and having our older boys by themselves... With one of our boys in the other room getting sick in the middle of the night, getting locked out of his room, and then wandering the halls, this was just salt in the wounds of a difficult night. of course, if we were all connected, we could have limited the discomfort. Thankfully, the staff (asst managers Lukas and Jael) mentioned they would try to improve situation the following day, and they did, we two attaching rooms that had a connecting room in the middle, a perfect situation and very room for us, such that my wife and I had a king size bed in one room, the two little ones could sleep in a pull-out couch in the middle and the two bigger boys had double beds in the other room. It felt like heaven compared to the night before. This helped to turn the vacation around.

By , from Chicago on Jan 5, 2018

Review comment responded on Jan 8, 2018

Thank you for your review. I'm very happy we were able to make turn the vacation around and find solution for unfortunate situation. Looking forward to see your family back again. Best regards,

5
Everyone

Friendly staff .. great restaurant ... Nice rooms ...

By on Dec 11, 2017

Review comment responded on Dec 15, 2017

Dear Guest, Thank you for taking the time to review and rate our hotel. Wow, what a great picture! I am so pleased to see that you enjoyed your stay with us and we look forward to your next visit. Sincerely, Ronald Hoogerbrugge General Manager

4
Everyone

Nice and great location! Nice hotel bar, Starbuck's on site. Great!!

By , from galesburg, il on Dec 4, 2017

Review comment responded on Dec 7, 2017

Diana, We are so happy to hear you enjoyed your stay with us! Come back and see us soon.

5

pool was very nice

Everyone

This is probably the best pool we’ve used in downtown Chicago. Definitely worth visiting!

By , from Chicago, IL on Oct 31, 2017

Review comment responded on Nov 2, 2017

Dear Davis, We really appreciate you taking the time to write us such a kind review. It pleases us all to hear of such a pleasant stay with us. We love sharing our historic hotel and look forward to seeing you again soon. Sincerely, Ronald Hoogerbrugge General Manager

4

luxury hotel in perfect location

Everyone

I spent four night at this hotel. We had an outstanding room. It was huge (3 windows). The older parts of the hotel are beautiful, and our room was modern, clean, and comfortable. The food in the bar was outstanding, and we hit the Starbucks every morning. When you exit the hotel, you are right in the middle of the "Magnificent Mile". Perfect location for everything I wanted to do. Paula, at the front desk, helped me and gave me great advice on transportation.

By , from Birmingham, AL on Sep 6, 2017

Review comment responded on Sep 8, 2017

Dear Will, Thank you for sharing your kind feedback about our hotel and staff. I am glad to see you enjoyed your stay with us. We look forward to your return. Sincerely, Ronald Hoogerbrugge General Manager