The location was amazing, our King suite was spacious and clean.
However, we were surprised the room didn't have a microwave, as we stayed 3 nights and this was very inconvenient.
Aa for staffing, we asked for an early check in several days ahead of our trip, as we had to be at the Cubs game by 3:30. We were told that the hotel would let us know if we could not have an early check-in for any reason.. but no one actually let us know that this WAS NOT going to happen on that date, so when we arrived , we were disappointed to hear we had no early check in. Had to change and get ready for the game in the lobby!
The front desk staff ( lady) was unapologetically rude about this and short with us.
The young lady working the evening shift was the only staff we saw in 3 days there that actually put on a smile and made effort to make us feel welcome. The day shift, not at all. Looked like they didn't like their jobs.
A bad reflection on such a nice hotel...
A smile and effort goes a long way for repeat customers.