Poor service all the way around. Orbitz was in charge and neither the Drake hotel or United airlines would help my son and I trying to leave Chicago. They both both said u must go through who booked it. That was Orbitz. Called over 20 times over a two weeks. No answer, help and was just hung up on. It wasn’t worth my son and I lives. We had all the travel insurance and incurred $500 on a rental car to flee the city all on my own. Plus losing $250 on our last nite at the Drake hotel and not being able to fly back from O hare to XNA. Had to drive 12 hours over nite being tired, stressed and with no help. Good look with my case. And I have been a loyal customer. Paul j Wiegel
Excellent service from the beginning to the end. The hotel was beautiful, amazing restaurant with live music and even have a few cafes.
Location on North Michigan Ave. is fabulous. Classic hotel with great staff and service.
Great location. Nice hotel. Great shopping and food. Easy access
Fabulous Historic Hotel in one of the best locations to restaurants and shopping in Chicago!
Great hotel in a perfect location close to all of Chicago attractions.
Beautiful property. Had a great visit and tea time.
Rooms in need of remodeling and more counter space in bathroom and nicer showers and a mini fridge
Location at north end of Michigan Ave is great, decor elegant, friendly staff
Old charm, very clean for its age. Great location to shopping and dining.
This hotel was incredibly sub-par. It has the impression of sophistication, but in reality everything had an old, worn feel to it. The room was dated, cheap with fake “fancy” furnishings and crappy coffeemaker and no fridge. We could hear whole conversations from the guests next door. The only thing going for this hotel is it’s amazing location. If this hotel was outside the city it would be a run of the mill generic place.
Located in Near North Side, The Drake, a Hilton Hotel is next to popular attractions like Michigan Avenue and John Hancock Center. This 535-room, 4-star hotel has conveniences like 5 restaurants, 2 bars/lounges, and a fitness center.
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:30 AM.
The 535 accommodations feature a separate bedroom. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. MP3 docks, minibars, and coffee makers are other standard amenities.
The Drake, a Hilton Hotel features a fitness center, WiFi in public areas, and conference space. Parking is available for USD 49.00 per day (USD 71 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a business center, express check-out, and free newspapers.
Poor service all the way around. Orbitz was in charge and neither the Drake hotel or United airlines would help my son and I trying to leave Chicago. They both both said u must go through who booked it. That was Orbitz. Called over 20 times over a two weeks. No answer, help and was just hung up on. It wasn’t worth my son and I lives. We had all the travel insurance and incurred $500 on a rental car to flee the city all on my own. Plus losing $250 on our last nite at the Drake hotel and not being able to fly back from O hare to XNA. Had to drive 12 hours over nite being tired, stressed and with no help. Good look with my case. And I have been a loyal customer. Paul j Wiegel
Excellent service from the beginning to the end. The hotel was beautiful, amazing restaurant with live music and even have a few cafes.
Location on North Michigan Ave. is fabulous. Classic hotel with great staff and service.
