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Recent guest reviews

When I arrived, I was to await 1.5 hours to get the room that I booked even when I arrived at 5 PM. I was not happy with this!! Also, I left my necklace out when I ran out to get cofee and upon return, cleaning staff had taken my necklace. I was informed that they were to investigate and call me back/email with compensation, and was never contacted!! This is unacceptable and feel they don't know how to treat customers. I will not be booking with them again!!

Beautiful views. Associate who checked us in was very kind.

The location was great. Checked in early and that was really helpful. Very friendly stuff

Excellent and a awesome experience. Definitely will return again

The elevators took forever and seemed like only 2 elevators worked

We stayed in the executive suite and it was very clean and roomy. The views were amazing for what we paid for. I would definitely recommend this hotel for a night away

I love the actual uniqueness of the hotel and the view was fantastic. I got exactly what I paid for. I am very pleased and it was the smoothest check-in and check-out that I've had.

Nice/clean. Friendly staff. Two different bars. Gym on one of the floors. Convenient location

Views from the room were awesome. Room was pretty clean except for the shower..appeared to have mildew on quite a few spots.

Clean rooms. Close to magnificent mile. Friendly staff. Great views in higher rooms

The complaining neighbors but other than that it was fine

The room and views were amazing. The only thing I have a comment about are the towels. They are very rough.

The location is the best thing, besides comfort and cleanliness. Both the Loop and Michigan Avenue are an easy walk away

Let us check in early and gave upgraded room for free

Property is in a excellent location proximity of the city with easy access to expressways. Showers are very small. Front entrance very congested with cars.

E Wacker Dr Chicago IL

Hotel highlights

  • Walking distance to Chicago Riverwalk and Michigan Avenue
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in The Loop, Swissotel - Chicago is within a 5-minute walk of popular attractions such as Chicago Riverwalk and Michigan Avenue. This 4.5-star hotel has 661 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and a conference center.


Dining

Enjoy a leisurely bite to eat at The Palm, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to noon.


Rooms

Swissotel - Chicago's 661 rooms provide iPod docks, refrigerators, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also standard.


Property features

Guests of Swissotel - Chicago enjoy a 24-hour fitness center, free WiFi in public areas, and a conference center. Self parking is offered for USD 60.00 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a business center, a computer station, and express check-in.

Room options

Classic Room, 2 Double Beds, River View

2 Double Beds | Sleeps 4

Classic Room, 1 King Bed, River View

1 King Bed | Sleeps 3

Classic Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

1 King Bed | Sleeps 3

Guest reviews for Swissotel - Chicago

Everyone (61) Couples (16) Family (19)
4
Everyone

By on Mar 5, 2020

Review comment responded on Mar 9, 2020

We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

1
Everyone

When I arrived, I was to await 1.5 hours to get the room that I booked even when I arrived at 5 PM. I was not happy with this!! Also, I left my necklace out when I ran out to get cofee and upon return, cleaning staff had taken my necklace. I was informed that they were to investigate and call me back/email with compensation, and was never contacted!! This is unacceptable and feel they don't know how to treat customers. I will not be booking with them again!!

By on Mar 4, 2020

Review comment responded on Mar 16, 2020

Thank you for your response, we truly value your feedback.

5
Partner Couples

Beautiful views. Associate who checked us in was very kind.

By , from Chicago on Mar 1, 2020

Review comment responded on Mar 10, 2020

Thank you for your feedback, we truly value your response.

4
Everyone

By on Mar 1, 2020

Review comment responded on Mar 9, 2020

We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

5
Family Partner Couples Family

The location was great. Checked in early and that was really helpful. Very friendly stuff

By , from South bend, in on Mar 1, 2020

Review comment responded on Mar 9, 2020

We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

5
Everyone

Excellent and a awesome experience. Definitely will return again

By , from Las Vegas on Feb 28, 2020

Review comment responded on Mar 9, 2020

We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

5
Everyone

The elevators took forever and seemed like only 2 elevators worked

By on Feb 18, 2020

Review comment responded on Mar 11, 2020

Thank you for your response, we truly value your feedback.

5
Partner Couples

We stayed in the executive suite and it was very clean and roomy. The views were amazing for what we paid for. I would definitely recommend this hotel for a night away

By on Feb 16, 2020

Review comment responded on Mar 9, 2020

We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

5
Everyone

By on Feb 10, 2020

Review comment responded on Mar 9, 2020

We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

5
Partner Couples

I love the actual uniqueness of the hotel and the view was fantastic. I got exactly what I paid for. I am very pleased and it was the smoothest check-in and check-out that I've had.

By on Feb 3, 2020

Review comment responded on Mar 9, 2020

We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bryant Person Loyalty Manager Swissotel Chicago

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