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Recent guest reviews

excellent location

I have traveled extensively for work and this is one of the finest hotels I have ever had the pleasure to stay at and I would highly recommend it!!!

Extremely expensive bar and restaurant with nothing extraordinary to offer. Discriminatory policy of vaccine and mask requirements in and throughout Chicago. They do not change towels or clean the room as they have always done despite its high price

Staff was helpful and eager to assist. Room looked like the cleaning staff hurried through.

On a snowy weekend in Chicago, it was nice to dress up for dinner in the hotel then go to The Palm restaurant and not have to go outside. All of the staff was friendly. They let us store our luggage the next morning after we checked out. We walked to the Art Institute and had a wonderful visit.

All was good

Will defined recommend and stay again

Recommended for everyone. Affordable, clean and comfortable.

Great stay

Checkin process went very smoothly even though we got in an hour before the regular checkin time. The room smelled nice and clean. Hotel was very modern.

Very close to everything and everywhere you need to see or go to

Easy check in and check out cleanliness

Great view of the river and Navy Pier

I was expecting better service and Quality

E Wacker Dr Chicago IL

Hotel highlights

  • Walking distance to Chicago Riverwalk and Michigan Avenue
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Chicago, Swissotel - Chicago is within a 5-minute walk of popular attractions such as Chicago Riverwalk and Michigan Avenue. This 4.5-star hotel has 661 rooms and welcomes guests with a restaurant, a 24-hour gym, and a conference center.


Dining

Enjoy a leisurely bite to eat at The Palm, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon.


Rooms

Guests can expect WiFi, wired Internet, and LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include iPod docks, refrigerators, and coffee makers.


Property features

Guests of Swissotel - Chicago enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Valet parking is available for USD 78.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a business center, a computer station, and express check-in.

Room options

Classic Double Room, 2 Double Beds, River View

2 Double Beds | Sleeps 4

Classic Room, 1 King Bed, River View

1 King Bed | Sleeps 3

Classic Double Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

1 King Bed | Sleeps 3

Guest reviews for Swissotel - Chicago

Everyone (45) Couples (32) Family (24)
5
Family

excellent location

By on Sep 2, 2022

Review comment responded on Sep 2, 2022

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5
Everyone

By on Jun 24, 2022

1
Everyone

By on Jun 3, 2022

5
Family

I have traveled extensively for work and this is one of the finest hotels I have ever had the pleasure to stay at and I would highly recommend it!!!

By on May 29, 2022

Review comment responded on Jun 15, 2022

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5
Everyone

By on May 15, 2022

5
Everyone

By on May 8, 2022

2
Everyone

Extremely expensive bar and restaurant with nothing extraordinary to offer. Discriminatory policy of vaccine and mask requirements in and throughout Chicago. They do not change towels or clean the room as they have always done despite its high price

By on Feb 23, 2022

Review comment responded on Feb 25, 2022

Good day, Thank you for providing feedback on your recent stay. We apologize to hear that you found our location to be too expensive and that you found discomfort with our vaccination and mask policies - please know we are following the cities mandate to protect our guests and colleagues alike. We do appreciate you staying with us during your visit

4
Business Business

Staff was helpful and eager to assist. Room looked like the cleaning staff hurried through.

By on Feb 19, 2022

Review comment responded on Feb 22, 2022

Good day, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our apologies to understand that the room conditions did not meet our standard, we will share with our housekeeping team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5
Partner Couples

On a snowy weekend in Chicago, it was nice to dress up for dinner in the hotel then go to The Palm restaurant and not have to go outside. All of the staff was friendly. They let us store our luggage the next morning after we checked out. We walked to the Art Institute and had a wonderful visit.

By , from Chicago on Feb 3, 2022

Review comment responded on Feb 4, 2022

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5
Everyone

All was good

By , from Mt Vernon on Jan 22, 2022

Review comment responded on Jan 23, 2022

Dear Gary, We very much appreciate your comments regarding your recent stay at The Swissôtel Chicago. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Swissôtel Chicago in the near future.

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