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 Chicago • 1 Room
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Swissotel - Chicago

4.5 out of 5.0
Overview Reviews Amenities & Policies
323 E Wacker Dr, Chicago, IL
1-844-663-2269
4.1
out of 5
"Good!"
See all 370 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.5
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

Beautiful views. Very nice hotel. But $8 is you want to drink the bottle of water in the room?

It was paper under my desk that wasnt mine.you had to pay for wifi, phone, movies, basically everything. It wasnt qorth 400 for 1 night by far

Very convenient location, excellent staff and nice room.

Overpriced. Very cold atmosphere. Automatic charges not explained in advance. The Palm Restaurant highly overrated. Tourist trap. Only good thing was the bed.

We were in Chicago to watch my daughter dance at a pre-game performance for the Bulls game. I could not check into my room when I got there at 4:20pm as the wait was over an hour to check in. I had to get her ready in the lobby bathroom. Whem we got back after the game it took less than 5 minutes to check in and the staff was very friendly. When we got to the room there was only one towel for a room with two double beds. We went back down stairs and requested more and never received more towels.

Great hotel...I stayed there because with Orbitz I snagged a good price. What a great deal it turned out to be...much better than I expected.

This hotel has excellent views and a great location. Rooms are spacious and the drapes are heavy so you can sleep in if you so choose.

Great hotel close to everything! Nice clean room and speedy elevators and helpful staff. Will recommend this hotel to everyone coming to visit in need of a place to stay

Beautiful hotel right by the water. The staff was friendly. I have no major complaints except that the water pressure in the shower was lacking for me.

The hotel is in a great location, and we had a wonderful view! The room itself seemed a little tired though...our door stuck and was very difficult to close, and the sink in the bathroom did not drain well. I was also disappointed that there was not a bar/lounge on an upper floor for Pennacle Members.

parking cost too much 70.00 park over nite ? for customer stays there .not right

We enjoyed our stay at this hotel. No complaints except I woul suggest another towel rack if you want to have guests reuse and conserve energy. Also, I recommend some kids nd if traction on floor of ahower. People who are a little unsteady on their feet will find it uncomfortable because there’s also no bar to hold onto. My husband had no issue with the shower, so for the average person it’d be fine. The bed was super comfortable and we had a spacious room. Great view if the river too! The consierge was very helpful! Overall, great stay at a perfect location in a beautiful city!

Hotel staff was awesome with amazing views. Quite the bargain for the price!
E Wacker Dr, Chicago, IL

Hotel highlights

  • Walking distance to Chicago Riverwalk and Michigan Avenue
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in The Loop, Swissotel - Chicago is within a 5-minute walk of popular attractions such as Chicago Riverwalk and Michigan Avenue. This 661-room, 4.5-star hotel has a restaurant, a 24-hour fitness center, and a conference center.


Dining

Enjoy a bite to eat at The Palm, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to noon.


Rooms

An LCD TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

Swissotel - Chicago features a 24-hour fitness center, free WiFi in public areas, and a conference center. Valet parking is available for USD 70 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a business center, a computer station, and express check-in.

Room options

Classic Room, 1 King Bed, City View

King 1 | Sleeps 3
from $144

Classic Room, 1 King Bed, Lake View (Lake View)

King 1 | Sleeps 3

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

King 1 | Sleeps 3

Classic Room, 2 Double Beds, Lake View

Full 2 | Sleeps 4

Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, Lake View

Full 2 | Sleeps 4

Guest reviews for Swissotel - Chicago

Everyone (57) Business (40) Couples (113) Family (101) Other (20) Friends (37)
5
Friends

Beautiful views. Very nice hotel. But $8 is you want to drink the bottle of water in the room?

By on May 13, 2019

5
Everyone

By on May 13, 2019

5
Everyone

By on May 10, 2019

5
Everyone

By on Apr 5, 2019

4
Everyone

By on Mar 18, 2019

5
Everyone

By on Mar 11, 2019

2
Everyone

It was paper under my desk that wasnt mine.you had to pay for wifi, phone, movies, basically everything. It wasnt qorth 400 for 1 night by far

By on Jan 2, 2019

5
Everyone

Very convenient location, excellent staff and nice room.

By on Dec 17, 2018

2
Everyone

Overpriced. Very cold atmosphere. Automatic charges not explained in advance. The Palm Restaurant highly overrated. Tourist trap. Only good thing was the bed.

By on Dec 10, 2018

2
Everyone

We were in Chicago to watch my daughter dance at a pre-game performance for the Bulls game. I could not check into my room when I got there at 4:20pm as the wait was over an hour to check in. I had to get her ready in the lobby bathroom. Whem we got back after the game it took less than 5 minutes to check in and the staff was very friendly. When we got to the room there was only one towel for a room with two double beds. We went back down stairs and requested more and never received more towels.

By , from Grinnell, IA on Dec 10, 2018

Swissotel - Chicago

323 E Wacker Dr, Chicago, IL 60601