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Swissotel - Chicago

4.5 out of 5.0

Recent guest reviews

The location was perfect. I was able to celebrate my husband’s birthday and he was totally surprised. The staff were friendly, great place to stay in the heart of Chicago. I paid for the upgrade for the view ... wow

Early check in was available. Extremely polite staff from start to finish of our stay. Will be the first place considered on our return to Chicago.

staff was helpful and pleasant. Hotel was short walk to Cloud Gate

Getting to the hotel is the only issue..do not rely on navigation and call the concierge for directions. This will save you lots of time..especially if you’re not familiar with the area.

enjoyed our stay great place to say due to the hotel staff the room was very nice and the locatiuon was great

Close to tours, restaurants with great views of the water!

We had stayed here before, and this time was excellent too! Very accessible to Magnificent Mile, Millennium Park, Art Institute, Navy Pier, Orchestra Hall, Chicago River, the theater district, etc etc. Great gym on the top floor. Our room had a spectacular view of Lake Michigan.

Called hotel day before to request the 2 rooms I booked to be together (my sister needs some assistance) was told they couldn't access the orbitz booking; also "rooms are assigned at checkin". So at checkin I am given 2 rooms on different floors!! I objected and was told "all the rooms are preassigned". That's a terrible way to treat your guests!!! I persisted and got 2 rooms next to each other but it should have been easier . Also didn't appreciate being lied to. The hotel is very comfortable but their reservations/front desk area needs to be more customer friendly.

Friendly staff, very clean hotel, nice view of the Lake. Access to the pedway from the hotel. Free in room wifi.

I enjoyed my stay here. The staff was one of the best I experienced in a while. Every single person I saw acknowledged me. I will absolutely stay here again.

We had a very quiet, clean room-- everything we needed in a great location for a decent price.

No complimentary coffee in the morning in lobby? Huh? Bottled water in room was $8???? One bed was really uncomfortable mushy mattress. Great location but weird elevators. Nice pool great views!

The hotel and staff were very nice. Nice room, but bathroom ceiling needed a little work on paint chipping.

We stayed at this hotel for the location next to the park, which is the start of the Chicago Marathon, and the hotel was beautiful! the location within the center of town is next to everything you want to see. the hotel is clean and the pool/work out room on the 42 floor has a view that's insane! We had the king suite on the 10th floor which was huge and in the corner with views on one side looking at Buckingham fountain & the park....and the other side over the river looking out twords lake Michigan. The staff was the best with anything you needed and couldn't ask for more! I would stay here every time i visit Chicago!

Our second night house keeping gave us dirty sheets. We called for clean sheets n they dropped them off. It was after hours when we cameback n noticed so we had to change them. Tv service kept going in and out.

The Swissotel is a top class Hotel. We had one of the best, most relaxing get away my wife and I have ever experienced. The Staff was top notch, plus extremely helpful, knowledgeable, and caring. The room was very clean and relaxing. The view was a moving, relaxing picture right from Norman Rockwell - WOW! The river, the city, and the lake came to life before your eyes. The elevator system was modern and fast. The location is the best in the city. The hotel is within walking distance from all Chicago offers and most just out the back door. The hotel restaurants all served excellent dishes. We will return again and again.

Love the huge bathroom and complimentary internet, close parking garage too

We very much enjoyed our stay. The hotel location was excellent, close to everything -- Millenium Park, Art Institute, shopping, restaurants, etc. Pool/spa on the 42nd floor with excellent view of downtown and the lake. We would definitely stay again.

Room options

Classic Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Classic Room, 1 King Bed, River View

King 1 | Sleeps 3

Classic Room, 2 Double Beds, River View

Full 2 | Sleeps 4

Classic Room, 1 King Bed, Lake View

King 1 | Sleeps 3

Guest reviews for Swissotel - Chicago

Everyone (32) Business (40) Couples (113) Family (101) Other (20) Friends (37)
5

great location!

Everyone

The location was perfect. I was able to celebrate my husband’s birthday and he was totally surprised. The staff were friendly, great place to stay in the heart of Chicago. I paid for the upgrade for the view ... wow

By , from Florida on Nov 5, 2017

5
Everyone

Early check in was available. Extremely polite staff from start to finish of our stay. Will be the first place considered on our return to Chicago.

By , from annapolis md on Oct 24, 2017

4

walking distance to many restaurants and shopping.

Everyone

staff was helpful and pleasant. Hotel was short walk to Cloud Gate

By on Oct 16, 2017

5
Everyone

Getting to the hotel is the only issue..do not rely on navigation and call the concierge for directions. This will save you lots of time..especially if you’re not familiar with the area.

By on Sep 29, 2017

4
Everyone

enjoyed our stay great place to say due to the hotel staff the room was very nice and the locatiuon was great

By , from Pittsburgh pa on Sep 28, 2017

5

nice luxury hotel

Everyone

Close to tours, restaurants with great views of the water!

By , from Virginia on Sep 5, 2017

4

excellent location on mag mile

Everyone

We had stayed here before, and this time was excellent too! Very accessible to Magnificent Mile, Millennium Park, Art Institute, Navy Pier, Orchestra Hall, Chicago River, the theater district, etc etc. Great gym on the top floor. Our room had a spectacular view of Lake Michigan.

By , from Colorado on Aug 23, 2017

5

july 4th

Everyone

Called hotel day before to request the 2 rooms I booked to be together (my sister needs some assistance) was told they couldn't access the orbitz booking; also "rooms are assigned at checkin". So at checkin I am given 2 rooms on different floors!! I objected and was told "all the rooms are preassigned". That's a terrible way to treat your guests!!! I persisted and got 2 rooms next to each other but it should have been easier . Also didn't appreciate being lied to. The hotel is very comfortable but their reservations/front desk area needs to be more customer friendly.

By , from chicago on Jul 6, 2017

5

excellent hotel with direct access to the pedway!

Everyone

Friendly staff, very clean hotel, nice view of the Lake. Access to the pedway from the hotel. Free in room wifi.

By on Apr 21, 2017

5

great hotel choice

Everyone

I enjoyed my stay here. The staff was one of the best I experienced in a while. Every single person I saw acknowledged me. I will absolutely stay here again.

By on Feb 21, 2017