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Hyatt Regency Schaumburg Chicago

4.0 out of 5.0

Recent guest reviews

It was affordable but the room was not very clean by any means.

I checked in at 3:00 PM, left to see the town and came back at 11:00 PM , opened my room door to find another people already occupied the room and their sh*t all over the place. Went down to the front desk and asked why that happened, the answer was I don't know, while I was talking to them, another female customer came in to return her key because they checked her in to a room that already occupied. I took my kids and left, I was worrying about somebody walk into my room while I am sleeping.

Staff was friendly and proactive, had no problem getting an early check in and last minute laundry service. Comfortable bed in the room with plenty of space for me to work from my laptop at either the provided desk or couch, the only negative I could have is the rain fall shower head didn't seem to have much pressure behind it but if that's the worst thing i can complain about they are doing a great job. I've stayed here before and enjoyed it but it is even better now since they did the face lift, great lobby bar with friendly bartenders. Staying in this area gives you easy access to the freeway and is right across the street from one of the best malls in america surrounded by all kinds of restaurants. Will most likely stay here again the next time I'm inn the Chicago land area.

We booked at this hotel after we saw the good reviews. However, the rooms are all outdated and very small. The heating system needs updating as well so it doesn’t blow air all night . If people make noises outside, you can hear everything I would not stay again

We arrived around 8pm and were given a key and we went off to our room. The lobby is impressive, but the rooms are not. While not terrible, they were nothing impressive. The furniture is worn and the television had very few channels, many of which didn't work. Once we arrived in our room we found we were given a double rather than a king. No one bothered to tell us this at the desk. So then we had to go back to discuss this and we were told by multiple people that they had no king rooms available and that room types were not guaranteed if they were booked through a third party. I emphasized how important the king type was to us, and after entirely too long suddenly they were able to accommodate us. This is insanity and it makes me hesitant to ever book a hotel through Orbitz or another similar site again.

We stayed overnight on a Friday to see a late night comedy show at Woodfield Mall - beautiful lobby, friendly staff, nice amenities. My only complaint is that for paying a good amount of money, there wasn't at least a continental breakfast included. Oh, and the restaurant and bar close at 11 which seemed early and there was no fridge in our room so we couldn't store food or drinks for after what seemed the entire area closed at midnight. Would stay again.

I've stayed here twice for conferences. It is very clean and the staff was exceptionally friendly and helpful. There is a very big, nice pool for indoor laps and kids to play, as well as an outdoor pool.

Hotel and staff were wonderful. Bed was uncomfortable and noise of the staff at 1:00 a.m. Couldn't sleep.

The room was dusty and my toilet didn't work. Was only given one wash towel had to ask for more.

This hotel was niceee and cozy oh and not to mention near everything

They had excellent room service. Catered to our needs well. Rooms were a tad small but adequate.

All the services staffs at check in are rude in most of the Hyatt hotel,I don't know why but checked in both locations they all the same with bad attitude. With the price you paid you need good service and more modern hotel. Now a day the hotel still had popcorn ceiling that is bad. Lotion are old like been expired date horrible in both locations as well.

The keys didn't work and they had to send someone to change the batteries of the lock which wasn't that bad but why wouldn't they fix that problem before. On Orbitz it said breakfast included when I booked but it wasn't when I got there

The breakfast buffet is NOT worth 20$. You've got to be kidding me. I am glad I had a breakfast voucher or I would have made a complaint. There were no sugar free options, like jams and syrups for people like me who are diabetic or have to watch their blood sugar. You have NO non fat yogurts either, and I love yogurt for breakfast. Also, how about to-go boxes? Myself and I am sure others are there for business and don't have the time or even want to have to sit down and eat amongst strangers when we are in a hurry. And have to deal with a waiter, where they make you feel guilty and need to tip (which I didn't). I just want to grab a hot meal and go.

It would have been nice to know that this hotel was under renovation. The good news or is it more bad news its because the hotel needs a renovation.

We booked this hotel because it showed that it was very close to the city but when we landed and put it on the gps it was 45 minutes away from the city, we try to get placed somewhere else but we couldn't. Hotel wasn't bad, there are plazas near by it with shipping stores and restaurants but nothing impressive.

cannot say enough about the friendliness of the staff. everyone was very nice and helpful. a definite asset! the room was average, assumed it to be bigger. the hotel seemed like an old converted building but with little charm. the pool was not clean and seemed to be in serious need of maintenance. we normally swim everyday, we went once. breakfast buffet was very good!

it was a very nice stay. we stayed there for a place to sleep and then continue our trip. i love the eniviromment.

Located just North of Woodfield mall, this hotel is very convenient. The staff was super friendly, room was spacious, and room was very clean. All in all a very restful night.

It was a holiday weekend and the hotel was full. The staff was clearly overwhelmed and simply could not handle the groups that were staying there. But this is Hyatt Regency. The brand definitely means quality. In this case, they clearly failed miserably.

1800 East Golf Rd Schaumburg IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool and indoor pool
  • Fitness center

Within a short walk of Ned Brown Forest Preserve, Hyatt Regency Schaumburg Chicago is within a mile (2 km) of Woodfield Mall. This 459-room, 4-star hotel has a restaurant, an outdoor pool, and an indoor pool. Also near this Schaumburg hotel are Legoland Discovery Center and Heritage Park.


Dining

This hotel serves as home to a bistro, which has pool views and specializes in French cuisine, along with a cocktail bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

Hyatt Regency Schaumburg Chicago's 459 rooms are air-conditioned and provide iPod docks, coffee makers, and laptop-compatible safes. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Phones, ironing boards, and desks are other standard amenities.


Property features

Hyatt Regency Schaumburg Chicago features an indoor pool, an outdoor pool, and a fitness center. If you drive, self parking is USD 0.00 per day, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 21 meeting rooms, and a conference center.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Suite, 1 King Bed

King 1 | Sleeps 4

Room, 1 King Bed, Corner

King 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hyatt Regency Schaumburg Chicago

Everyone (16) Couples (56) Business (14) Family (27) Other (8) Friends (11)
2
Everyone

It was affordable but the room was not very clean by any means.

By on Jun 5, 2018

1

unsafe

Everyone

I checked in at 3:00 PM, left to see the town and came back at 11:00 PM , opened my room door to find another people already occupied the room and their sh*t all over the place. Went down to the front desk and asked why that happened, the answer was I don't know, while I was talking to them, another female customer came in to return her key because they checked her in to a room that already occupied. I took my kids and left, I was worrying about somebody walk into my room while I am sleeping.

By on May 17, 2018

Review comment responded on May 20, 2018

Good evening, I will like to apologize to you again for the inconvenience you experienced. It's our hope you give us an opportunity to welcome you back.

5
Everyone

Staff was friendly and proactive, had no problem getting an early check in and last minute laundry service. Comfortable bed in the room with plenty of space for me to work from my laptop at either the provided desk or couch, the only negative I could have is the rain fall shower head didn't seem to have much pressure behind it but if that's the worst thing i can complain about they are doing a great job. I've stayed here before and enjoyed it but it is even better now since they did the face lift, great lobby bar with friendly bartenders. Staying in this area gives you easy access to the freeway and is right across the street from one of the best malls in america surrounded by all kinds of restaurants. Will most likely stay here again the next time I'm inn the Chicago land area.

By on Apr 24, 2018

Review comment responded on Apr 25, 2018

Good evening, Thank you for staying with us and giving us a wonderful review, We hope to see you again.

1

weekend getaway

Everyone

We booked at this hotel after we saw the good reviews. However, the rooms are all outdated and very small. The heating system needs updating as well so it doesn’t blow air all night . If people make noises outside, you can hear everything I would not stay again

By , from iowa on Dec 11, 2017

Review comment responded on Jan 23, 2018

Good evening, I apologize for the issues you encounter during your stay. Thank you so much for your feedback!

1

room type booked through 3rd party not guaranteed

Everyone

We arrived around 8pm and were given a key and we went off to our room. The lobby is impressive, but the rooms are not. While not terrible, they were nothing impressive. The furniture is worn and the television had very few channels, many of which didn't work. Once we arrived in our room we found we were given a double rather than a king. No one bothered to tell us this at the desk. So then we had to go back to discuss this and we were told by multiple people that they had no king rooms available and that room types were not guaranteed if they were booked through a third party. I emphasized how important the king type was to us, and after entirely too long suddenly they were able to accommodate us. This is insanity and it makes me hesitant to ever book a hotel through Orbitz or another similar site again.

By , from Cincinnati, OH on Oct 30, 2017

5

beautiful hotel near woodfield mall

Everyone

We stayed overnight on a Friday to see a late night comedy show at Woodfield Mall - beautiful lobby, friendly staff, nice amenities. My only complaint is that for paying a good amount of money, there wasn't at least a continental breakfast included. Oh, and the restaurant and bar close at 11 which seemed early and there was no fridge in our room so we couldn't store food or drinks for after what seemed the entire area closed at midnight. Would stay again.

By , from Joliet, IL on Oct 26, 2017

5

excellent hotel with great pools.

Everyone

I've stayed here twice for conferences. It is very clean and the staff was exceptionally friendly and helpful. There is a very big, nice pool for indoor laps and kids to play, as well as an outdoor pool.

By , from Maryland on Sep 19, 2017

4

nice hotel, close to shopping and dining.

Everyone

Hotel and staff were wonderful. Bed was uncomfortable and noise of the staff at 1:00 a.m. Couldn't sleep.

By on Sep 18, 2017

3

it was ok

Everyone

The room was dusty and my toilet didn't work. Was only given one wash towel had to ask for more.

By on Aug 24, 2017

5

i absolutely loved this hotel

Everyone

This hotel was niceee and cozy oh and not to mention near everything

By , from saint louis on Jun 26, 2017