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Hyatt Regency Schaumburg Chicago

4.0 out of 5.0

Recent guest reviews

I've stayed here twice for conferences. It is very clean and the staff was exceptionally friendly and helpful. There is a very big, nice pool for indoor laps and kids to play, as well as an outdoor pool.

Hotel and staff were wonderful. Bed was uncomfortable and noise of the staff at 1:00 a.m. Couldn't sleep.

The room was dusty and my toilet didn't work. Was only given one wash towel had to ask for more.

This hotel was niceee and cozy oh and not to mention near everything

They had excellent room service. Catered to our needs well. Rooms were a tad small but adequate.

All the services staffs at check in are rude in most of the Hyatt hotel,I don't know why but checked in both locations they all the same with bad attitude. With the price you paid you need good service and more modern hotel. Now a day the hotel still had popcorn ceiling that is bad. Lotion are old like been expired date horrible in both locations as well.

The keys didn't work and they had to send someone to change the batteries of the lock which wasn't that bad but why wouldn't they fix that problem before. On Orbitz it said breakfast included when I booked but it wasn't when I got there

The breakfast buffet is NOT worth 20$. You've got to be kidding me. I am glad I had a breakfast voucher or I would have made a complaint. There were no sugar free options, like jams and syrups for people like me who are diabetic or have to watch their blood sugar. You have NO non fat yogurts either, and I love yogurt for breakfast. Also, how about to-go boxes? Myself and I am sure others are there for business and don't have the time or even want to have to sit down and eat amongst strangers when we are in a hurry. And have to deal with a waiter, where they make you feel guilty and need to tip (which I didn't). I just want to grab a hot meal and go.

It would have been nice to know that this hotel was under renovation. The good news or is it more bad news its because the hotel needs a renovation.

We booked this hotel because it showed that it was very close to the city but when we landed and put it on the gps it was 45 minutes away from the city, we try to get placed somewhere else but we couldn't. Hotel wasn't bad, there are plazas near by it with shipping stores and restaurants but nothing impressive.

cannot say enough about the friendliness of the staff. everyone was very nice and helpful. a definite asset! the room was average, assumed it to be bigger. the hotel seemed like an old converted building but with little charm. the pool was not clean and seemed to be in serious need of maintenance. we normally swim everyday, we went once. breakfast buffet was very good!

it was a very nice stay. we stayed there for a place to sleep and then continue our trip. i love the eniviromment.

Located just North of Woodfield mall, this hotel is very convenient. The staff was super friendly, room was spacious, and room was very clean. All in all a very restful night.

It was a holiday weekend and the hotel was full. The staff was clearly overwhelmed and simply could not handle the groups that were staying there. But this is Hyatt Regency. The brand definitely means quality. In this case, they clearly failed miserably.

There were 5 members of the family staying that weekend to celebrate our grandsons birthday.

Our experience at the Hyatt Regency in Schaumburg was incredible. The guest service is awesome, and amenties were fantastic. The total experience, will definitely translate into a return visit!

Great service and amenities. The room was perfectly clean and tidy with Extremely comfortable beds which lead to a great stay.

the stay was comfortable and the staff friendly. parking is little further away from the door. room was clean and well maintained.

We were first put in a room with baby crying next door. The staff was willing to arrange alternative for us. The bar and coffee shop was great. However, the pool was dirty. Gym was very small.

We had an amazing experience when we stayed here for an expo. The event space was large and elegant and that traveled throughout the entire hotel. The rooms were clean with super comfortable beds and the staff was by far the best I have ever interacted with. On my last day there the staff knew me by name and wished me safe traveling. Absolutely a top of the line hospitality experience! I would highly recommend this hotel for a leasure or business stay.

Room options

Guest Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Suite, 1 King Bed

King 1 | Sleeps 4

Corner King

King 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hyatt Regency Schaumburg Chicago

Everyone (10) Business (14) Couples (56) Family (27) Other (8) Friends (11)
5

excellent hotel with great pools.

Everyone

I've stayed here twice for conferences. It is very clean and the staff was exceptionally friendly and helpful. There is a very big, nice pool for indoor laps and kids to play, as well as an outdoor pool.

By , from Maryland on Sep 19, 2017

4

nice hotel, close to shopping and dining.

Everyone

Hotel and staff were wonderful. Bed was uncomfortable and noise of the staff at 1:00 a.m. Couldn't sleep.

By on Sep 18, 2017

3

it was ok

Everyone

The room was dusty and my toilet didn't work. Was only given one wash towel had to ask for more.

By on Aug 24, 2017

5

i absolutely loved this hotel

Everyone

This hotel was niceee and cozy oh and not to mention near everything

By , from saint louis on Jun 26, 2017

4

near a big mall

Everyone

They had excellent room service. Catered to our needs well. Rooms were a tad small but adequate.

By , from SFO on May 15, 2017

3

bad service

Everyone

All the services staffs at check in are rude in most of the Hyatt hotel,I don't know why but checked in both locations they all the same with bad attitude. With the price you paid you need good service and more modern hotel. Now a day the hotel still had popcorn ceiling that is bad. Lotion are old like been expired date horrible in both locations as well.

By , from los on Apr 30, 2017

2

small bathroom

Everyone

The keys didn't work and they had to send someone to change the batteries of the lock which wasn't that bad but why wouldn't they fix that problem before. On Orbitz it said breakfast included when I booked but it wasn't when I got there

By on Jan 28, 2017

4

close to place of work, business travel

BusinessTravelers

The breakfast buffet is NOT worth 20$. You've got to be kidding me. I am glad I had a breakfast voucher or I would have made a complaint. There were no sugar free options, like jams and syrups for people like me who are diabetic or have to watch their blood sugar. You have NO non fat yogurts either, and I love yogurt for breakfast. Also, how about to-go boxes? Myself and I am sure others are there for business and don't have the time or even want to have to sit down and eat amongst strangers when we are in a hurry. And have to deal with a waiter, where they make you feel guilty and need to tip (which I didn't). I just want to grab a hot meal and go.

By , from Schaumberg, IL on Jan 18, 2017

2

hotel under renovation

Everyone

It would have been nice to know that this hotel was under renovation. The good news or is it more bad news its because the hotel needs a renovation.

By on Dec 27, 2016

3

nice hotel but far from the city

Everyone

We booked this hotel because it showed that it was very close to the city but when we landed and put it on the gps it was 45 minutes away from the city, we try to get placed somewhere else but we couldn't. Hotel wasn't bad, there are plazas near by it with shipping stores and restaurants but nothing impressive.

By on Sep 12, 2016