Great location, lots of cool restaurants nearby and its by the water
price of parking the car. poor elevator function. entrance door damaged
Great location! The lobby and bar area was awesome as well. We had read the rooms were a disconnect from the vibe of the lobby but we were pleasantly surprised by their comfort as well. Bathroom was definitely tiny- not for big people and the hallways were narrow as well.
I was very disappointed to find out upon my arrival that there was a additional $22.00/day “resort fee” that was not made clear to me at the time I made my reservation through Orbitz
Gorgeous hotel and convenient, pretty location. Just has one gentleman on the hotel staff who was very rude to me and my fiance in two completely separate interactions. I'm surprised he still works
I like the bed I don’t like no wifi in my fist day telephone not working
Great location, great front desk help, Carlos at the bar was awesome.
The property was nice, clean and modern. But regardless of how nice and clean the property, it's the staff that makes your stay a pleasant one. The staff (front desk and the staff where they serve breakfast) were rude, unpleasant, not helpful, and have superiority complex. There were 3 of us staying at the hotel. They give you one piece of paper for breakfast voucher. But I woke up really early and decided to go to breakfast first. But that is not possible. All of us have to be there. I said just cross out 3 and mark it 2. The answer is NO. They could resolve this by issuing 3 separate breakfast vouchers - so each visitor can go to breakfast at their leisure. Not only are they rude, their service and attention to customers are terrible.
One of the elevators was out of commission. All guests were required to wait a long time to use the single elevator in use. It was quite inconvenient. Otherwise everything was very nice, including the room, the staff, the meals, and the general upkeep of the hotel.
Rooms very small. Old but clean besides and carpet.
Everything went well during our stay. The hotel and its location are great!
The location is superb and the rooms and beds are very comfortable. The only issue we had was with a clogged toilet upon our arrival; when we reported it to the front desk they allowed us to change rooms rather than wait for the repairs.
Located in Near North Side, Claridge House is a leisurely stroll from popular sights such as Newberry Library and International Museum of Surgical Science. This 165-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center.
This hotel is home to a theme restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is available for a fee.
The 165 rooms are individually decorated and have an array of amenities, including tablet computers, coffee makers, and free newspapers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.
Claridge House features a fitness center, free WiFi in public areas, and a meeting room. Valet parking is offered for USD 62 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, a computer station, and express check-in.
Great location, lots of cool restaurants nearby and its by the water
price of parking the car. poor elevator function. entrance door damaged
Thank you for taking the time to review your stay and share your comments. I will be sure to address these with the team for immediate attention. If you choose to stay with us in the future, I also recommend looking into our Park & Stay package for discounted parking next time!
Thank you for taking the time to leave your review. I hope you will choose to be our guest again soon.
Great location! The lobby and bar area was awesome as well. We had read the rooms were a disconnect from the vibe of the lobby but we were pleasantly surprised by their comfort as well. Bathroom was definitely tiny- not for big people and the hallways were narrow as well.
Thank you for your review! I am glad to hear the lobby and rooms exceeded your expectations. We are so lucky to be located in such a unique area of Chicago so I am happy to were able to take advantage of that. I hope you with think of us on your next visit to the city!
I was very disappointed to find out upon my arrival that there was a additional $22.00/day “resort fee” that was not made clear to me at the time I made my reservation through Orbitz
Hello Laura, I apologize this was not made clear during the time of booking. We are working on reviewing the placement of this disclosure to ensure it is apparent going forward. Thank you so much for the feedback! We hope you'll think of us on your next visit to Chicago.
Gorgeous hotel and convenient, pretty location. Just has one gentleman on the hotel staff who was very rude to me and my fiance in two completely separate interactions. I'm surprised he still works
I apologize on behalf of the experiences you encountered. I hope you will consider giving us a second chance to wow you!
I like the bed I don’t like no wifi in my fist day telephone not working
Great location, great front desk help, Carlos at the bar was awesome.
The property was nice, clean and modern. But regardless of how nice and clean the property, it's the staff that makes your stay a pleasant one. The staff (front desk and the staff where they serve breakfast) were rude, unpleasant, not helpful, and have superiority complex. There were 3 of us staying at the hotel. They give you one piece of paper for breakfast voucher. But I woke up really early and decided to go to breakfast first. But that is not possible. All of us have to be there. I said just cross out 3 and mark it 2. The answer is NO. They could resolve this by issuing 3 separate breakfast vouchers - so each visitor can go to breakfast at their leisure. Not only are they rude, their service and attention to customers are terrible.
Thank you for taking a moment to share your recent stay experience with us. I apologize for the experience you had with our team members. I completely understand your frustration and you're absolutely right in feeling so. We should have definitely been able to accommodate you and your family's needs easily enough, and I'm sorry that this was not the case. We thank you for your feedback, and we will ensure to learn from this experience so that we may deliver the level of service our guests expect. We hope you will consider staying with us again in the future and allow us the opportunity to better serve you.
Thank you so much for taking the time to review your stay. I am so glad to see it was an enjoyable one. We hope to get the chance to welcome you back soon!