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citizenM Chicago Downtown

4.0 star property
Hotel with a restaurant, steps from Michigan Avenue

Choose dates to view prices

Photo gallery for citizenM Chicago Downtown

Terrace/patio
Exterior
Daily buffet breakfast (USD 20.00 per person)
Room, 1 King Bed, City View | View from room
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

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Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Chicago

Located in Downtown Chicago, citizenM Chicago Downtown is next to popular attractions like Michigan Avenue and Chicago Riverwalk. This 280-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a gym, and a 24-hour business center.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Chicago Riverwalk - 2 min walk - 0.1 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Chicago Theatre - 5 min walk - 0.3 miles
  • Grant Park - 11 min walk - 0.6 miles

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Nutella Cafe - ‬2 min walk
  • ‪Base Bar - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

Hotel with a restaurant, steps from Michigan Avenue
At citizenM Chicago Downtown, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. IPads, iPod docks, and refrigerators are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses wind and solar energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Are free cancellation options available at citizenM Chicago Downtown?

CitizenM Chicago Downtown provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Chicago Downtown?

As of Jun 19, 2025, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on Jun 30, 2025 start from $143.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of citizenM Chicago Downtown?

This hotel is situated in Downtown Chicago, just steps from Michigan Avenue and Chicago Riverwalk, and within a short walk of Millennium Park. You'll also find Art Institute of Chicago and Grant Park less than a mile away.

Is parking available on site at citizenM Chicago Downtown?

No, there isn't parking at this hotel.

Does citizenM Chicago Downtown feature a casino at the property?

No, citizenM Chicago Downtown doesn't have a casino.

Is there an indoor pool at citizenM Chicago Downtown?

No, there is no indoor pool at this hotel.

What do couples enjoy most about citizenM Chicago Downtown?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a bar.

Does citizenM Chicago Downtown have a hot tub?

No, there isn't a spa tub at this hotel.

Does citizenM Chicago Downtown have a restaurant that serves breakfast?

Yes, citizenM Chicago Downtown serves buffet breakfast for a surcharge each morning at CanteenM - open 24/7.

Does citizenM Chicago Downtown allow pets to stay free of charge?

No, pets aren't allowed at citizenM Chicago Downtown though service animals are welcome.

Does citizenM Chicago Downtown have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from citizenM Chicago Downtown?

The closest major airport to citizenM Chicago Downtown is Chicago Midway Airport (MDW), which is 13.2 mi away (32 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 18.4 mi away (38-minute drive).

Are there rooms with balconies at citizenM Chicago Downtown?

No, there aren't any guestrooms with balconies at citizenM Chicago Downtown.

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2413 out of 3195 reviews
Rating 8 - Good. 506 out of 3195 reviews
Rating 6 - Okay. 142 out of 3195 reviews
Rating 4 - Poor. 64 out of 3195 reviews
Rating 2 - Terrible. 70 out of 3195 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

xiao-Yang

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

philip

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Loved everything about the hotel. So cool!
Stayed 1 night in May 2025

10/10 Excellent

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky and different.
Stayed 2 nights in Apr 2025

8/10 Good

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Close to attractions and cute modern building.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenneth, Scottsdale

Liked: Cleanliness, amenities, property conditions & facilities
Always like their properties
Stayed 1 night in Mar 2025

8/10 Good

Vicente

Stayed 2 nights in Mar 2025

10/10 Excellent

Shambra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice to us !!
Stayed 3 nights in Dec 2024

8/10 Good

Reagan

Stayed 2 nights in Feb 2025

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 1 night in Mar 2025

10/10 Excellent

Rupinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Stayed 3 nights in Mar 2025

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Miyann

Stayed 1 night in Mar 2025

8/10 Good

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Joselin

Stayed 1 night in Feb 2025

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy and efficient! Thank you!
Stayed 1 night in Mar 2025

10/10 Excellent

Todd

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Citizen M concept of small but cleverly designed, comfortable, high-tech rooms and welcoming, hip public spaces. The Chicago location could not be better located, right on Michigan avenue easily. Walkable shopping in the Riverwalk. The hotel is spotlessly clean. The staff we encountered at check-in and in the breakfast and bar areas were friendly, welcoming, and helpful. We came for a friends trip, booked multiple rooms, but always had easy comfortable spots to get together in the lounge. Lounge. Breakfast was $20, and much better anticipated. I have also stayed in the citizen M in London, and based on those two stays, I'd confidently book a Citizen M any time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Meredith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Room perfect for a single traveler. 2 people would have been a tight fit. The bathroom and room were brand new and very clean. The whole room was controlled by an iPad which was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jada

Traveled with partner
It was a very clean and friendly environment!
Stayed 1 night in Mar 2025

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Hotel is modern and very nice.
Stayed 3 nights in Mar 2025

6/10 Okay

Shawn

Liked: Staff & service
Disliked: Cleanliness
Rooms were absolutely tiny. Like being in a cruise ship
Stayed 2 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Must Stay Hotel

Vibrant, modern, and very clean hotel that is centrally located close to everything Chicago has to offer. The hotel itself made us feel 10 years younger with the funky decor and iPad controlling the entire room! The outdoor patio was a great way to have a drink outside while watching the Chicago streets below and the staff did a wonderful job with the check in/check out process. Yes, the room is a bit tight and a little awkward with climbing over someone in bed/bathroom situation … but for the cost and location, you can’t beat it. The lack of a coffee machine in the room and no onsite parking were the only issues (it was a bit stressful finding a parking garage/navigating the under streets of the city). Will definitely recommend and stay again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Rishit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Jan 2025

8/10 Good

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
While everything was fairly new and clean, the room was much smaller than we could have ever imagined. Had no idea what to expect. Everyone was very friendly and close enough to everything that we were able to walk everywhere.
Stayed 2 nights in Mar 2025