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Quality Inn & Suites Charleston - Civic Center

2.5 star property

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Photo gallery for Quality Inn & Suites Charleston - Civic Center

Reception
Free daily buffet breakfast
Reception
A multi-story hotel with a modern facade, large windows, and a flat roof.
Iron/ironing board, Internet, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Air conditioning
  • Gym
  • Business services
  • Housekeeping

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a chair, and a view of the outside.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Two double beds with headboards, a nightstand with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A bathroom with a granite countertop sink, a toilet, a towel rack, and a mirror.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a window with curtains, a bedside table with a lamp, and a view of the outside.

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk, a chair, a lamp, and an air conditioning unit.

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2

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About the neighborhood

Charleston

Located in Downtown Charleston, Quality Inn & Suites Charleston - Civic Center is next to Avampato Discovery Museum and Clay Center for the Arts and Sciences. This hotel has 140 rooms and welcomes guests with conveniences like free breakfast, free self parking, and a gym.

What's nearby

  • Clay Center for the Arts and Sciences - 3 min walk - 0.2 miles
  • Charleston Town Center - 8 min walk - 0.5 miles
  • Haddad Riverfront Park - 8 min walk - 0.5 miles
  • GoMart Ballpark - 8 min walk - 0.5 miles
  • Charleston Coliseum & Convention Center - 12 min walk - 0.7 miles

Getting around

  • Charleston Station - 11 min walk
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • ‪Fife Street Brewing - ‬6 min walk
  • ‪First Watch - ‬7 min walk
  • ‪Noah's Restaurant & Lounge - ‬9 min walk
  • ‪Mea Cuppa - ‬5 min walk
  • ‪Black Sheep - ‬8 min walk

About this property

Quality Inn & Suites Charleston - Civic Center

At Quality Inn & Suites Charleston - Civic Center, guests have access to a gym, free WiFi in public areas, and meeting rooms. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a banquet hall, and a TV in a common area.
Guests can expect to find TVs with cable channels. Refrigerators, coffee makers, and free local calls are also standard.
Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served at Quality Inn & Suites Charleston - Civic Center.
  • No cribs or infant beds are available.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Frequently asked questions

Are free cancellation options available at Quality Inn & Suites Charleston - Civic Center?

Quality Inn & Suites Charleston - Civic Center provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites Charleston - Civic Center?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Charleston - Civic Center on Jun 28, 2026 start from $101, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Quality Inn & Suites Charleston - Civic Center?

This hotel is situated in Downtown Charleston, just steps from Clay Center for the Arts and Sciences and Avampato Discovery Museum, and within a short walk of GoMart Ballpark. You'll also find Charleston Town Center and Haddad Riverfront Park less than a mile away.

Is there parking available at Quality Inn & Suites Charleston - Civic Center?

Yes, uncovered self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible parking are also available for guests.

Does Quality Inn & Suites Charleston - Civic Center feature a casino?

No, Quality Inn & Suites Charleston - Civic Center doesn't have a casino.

Will I find an indoor pool at Quality Inn & Suites Charleston - Civic Center?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Quality Inn & Suites Charleston - Civic Center?

Couples staying at this hotel will appreciate amenities like a free daily breakfast plus some guestrooms include a city view and in-room massages.

Does Quality Inn & Suites Charleston - Civic Center have a hot tub?

No, this hotel doesn't have a spa tub.

Does Quality Inn & Suites Charleston - Civic Center have a restaurant that serves breakfast?

Quality Inn & Suites Charleston - Civic Center offers free buffet breakfast each morning though there is no restaurant.

Will Quality Inn & Suites Charleston - Civic Center allow pets to stay for free?

No, pets aren't allowed at Quality Inn & Suites Charleston - Civic Center.

Does Quality Inn & Suites Charleston - Civic Center have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Quality Inn & Suites Charleston - Civic Center?

The closest major airport to Quality Inn & Suites Charleston - Civic Center is Charleston, WV (CRW-Yeager), which is 4.7 mi away (12 minutes by car).

Are there rooms with balconies at Quality Inn & Suites Charleston - Civic Center?

No, there aren't any guestrooms with balconies at Quality Inn & Suites Charleston - Civic Center.

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 269 out of 1003 reviews
Rating 8 - Good. 255 out of 1003 reviews
Rating 6 - Okay. 183 out of 1003 reviews
Rating 4 - Poor. 148 out of 1003 reviews
Rating 2 - Terrible. 148 out of 1003 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jenna

Liked: Cleanliness, property conditions & facilities
Clean rooms, friendly staff
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Jacqueline

Disliked: Cleanliness, property conditions & facilities
The room smelled so bad it was smelled like mold. And the safety window that wasn’t supposed to open could open all the way up
Stayed 1 night in May 2026
Verified

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and polite
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Kyle

Disliked: Staff & service, amenities, property conditions & facilities
Horrible place
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, amenities
It was a nice cozy stay will be staying again
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities
Room was clean & nice for the price point.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2025
Verified

8/10 Good

CLARK

Liked: Staff & service
Disliked: Cleanliness
There was a tissue between the sheets when we pulled back the covers to go to bed. There actually homeless people on the street next to the hotel 😞 Seemed to be in a sketchy area
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
The staff is friendly and helpful. Doing business with them is a pleasure. Yes....I recommend this hotel. The price is on the lower side, and quite fair.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Shanna

Liked: Cleanliness, amenities, property conditions & facilities
everything was clean and welcoming
Stayed 1 night in Nov 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities
The hot foods were fresh however, they did not offer any fresh fruit.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Barb

Clean Comfortable bed
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and pleasant.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

william

Disliked: Property conditions & facilities
the facility and rooms needs upgrading
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Kate

Check-in was efficient. Room was ok. Breakfast needed some improvements. Sketchy area.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

terry

Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast was non existent. No food, no coffee, no help! The room was never cleaned or towels replaced. Probably be closed like the hotel beside it unless management makes changes!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and excellent customer service.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay during travels
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Norris

Everything was good for an overnight visit.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good room great price ans convenient
Stayed 1 night in Jul 2025
Verified

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities
It was good and comfortable
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel. Excellent job. We will be back
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

akin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quaint place
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

breonna

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and personable staff. Breakfast was great but limited options. Very convenient location.
Stayed 1 night in Oct 2025