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Quality Inn & Suites Charleston - Civic Center

2.5 star property
Hotel in Charleston with free breakfast and a fitness center

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Photo gallery for Quality Inn & Suites Charleston - Civic Center

Reception
Iron/ironing board, Internet, bed sheets
Free daily buffet breakfast
Outdoor pool
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Iron/ironing board, Internet, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Iron/ironing board, Internet, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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Free daily buffet breakfast

Holiday Inn Express Charleston-Civic Center by IHG

Downtown Charleston
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
8.6 out of 10, Excellent, 1,166 reviews
$101 nightly
The price is $114
Feb 8 - Feb 9
Total with taxes and fees
Holiday Inn Express Charleston-Civic Center by IHG

About the neighborhood

Charleston

Located in Downtown Charleston, Quality Inn & Suites Charleston - Civic Center is next to Avampato Discovery Museum and Clay Center for the Arts and Sciences. This hotel has 140 rooms and welcomes guests with conveniences like free breakfast, free self parking, and a gym.

What's nearby

  • Clay Center for the Arts and Sciences - 3 min walk - 0.2 miles
  • CAMC General Hospital - 6 min walk - 0.4 miles
  • GoMart Ballpark - 6 min walk - 0.4 miles
  • Charleston Town Center - 8 min walk - 0.5 miles
  • Charleston Coliseum & Convention Center - 12 min walk - 0.7 miles

Getting around

  • Charleston Station - 11 min walk
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • ‪Fife Street Brewing - ‬6 min walk
  • ‪First Watch - ‬7 min walk
  • ‪Mea Cuppa - ‬5 min walk
  • ‪Black Sheep - ‬8 min walk
  • ‪Soho's - ‬5 min walk

About this property

Quality Inn & Suites Charleston - Civic Center

Hotel in Charleston with free breakfast and a fitness center
At Quality Inn & Suites Charleston - Civic Center, guests have access to a gym, free WiFi in public areas, and meeting rooms. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a banquet hall, and a TV in a common area.
Guests can expect to find TVs with cable channels. Refrigerators, coffee makers, and free local calls are also standard.
Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Similar properties

Lobby
Suburban Studios Charleston - Civic Center
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
8.0 out of 10, Very Good, 48 reviews
$77 nightly
The price is $86
Feb 11 - Feb 12
Total with taxes and fees
Suburban Studios Charleston - Civic Center

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served at Quality Inn & Suites Charleston - Civic Center.
  • No cribs or infant beds are available.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Frequently asked questions

Are free cancellation options available at Quality Inn & Suites Charleston - Civic Center?

Quality Inn & Suites Charleston - Civic Center provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to see around Quality Inn & Suites Charleston - Civic Center?

This hotel is situated in Downtown Charleston, just steps from Clay Center for the Arts and Sciences and Avampato Discovery Museum, and within a short walk of Mountain Stage. You'll also find GoMart Ballpark and Charleston Town Center less than a mile away.

Is there parking available at Quality Inn & Suites Charleston - Civic Center?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Quality Inn & Suites Charleston - Civic Center feature a casino?

No, Quality Inn & Suites Charleston - Civic Center doesn't have a casino.

Will I find an indoor pool at Quality Inn & Suites Charleston - Civic Center?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Quality Inn & Suites Charleston - Civic Center?

Couples staying at this hotel will appreciate amenities like free breakfast plus some guestrooms include in-room massages and comfy mattresses.

Are there hot tubs at Quality Inn & Suites Charleston - Civic Center?

No, there isn't a spa tub at this hotel.

Does Quality Inn & Suites Charleston - Civic Center have a restaurant that serves breakfast?

Quality Inn & Suites Charleston - Civic Center offers free buffet breakfast each morning though there is no restaurant.

Will Quality Inn & Suites Charleston - Civic Center allow pets to stay for free?

No, pets aren't allowed at Quality Inn & Suites Charleston - Civic Center.

Are there connecting rooms at Quality Inn & Suites Charleston - Civic Center?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Quality Inn & Suites Charleston - Civic Center?

The closest major airport to Quality Inn & Suites Charleston - Civic Center is Charleston, WV (CRW-Yeager), which is 4.7 mi away (12 minutes by car).

Are there rooms with balconies that I can book at Quality Inn & Suites Charleston - Civic Center?

No, you won't find guestrooms with balconies at Quality Inn & Suites Charleston - Civic Center.

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 261 out of 1002 reviews
Rating 8 - Good. 263 out of 1002 reviews
Rating 6 - Okay. 183 out of 1002 reviews
Rating 4 - Poor. 149 out of 1002 reviews
Rating 2 - Terrible. 146 out of 1002 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. The staff was friendly. Our room was clean and comfortable. The free breakfast was not maintained. By 8am, the waffle mix was empty. When we asked for more to be brought out, the staff person came and took it completely down with no explanation.
Stayed 1 night in Nov 2025

2/10 Terrible

Shelby

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The front desk man was the absolute rudest person I’ve ever encountered in a customer service role. We asked if we could get two of them conjoined (which I also asked for when I made the reservation) and he said they don’t do that here, then totally ignored us when we asked if the rooms could be close to each other. When we asked him why he ignored us, he became verbally combative and continued to fight with us about our rooms. It was absolutely unacceptable for a customer service role. I would not ever consider staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
Always courteous, always clean, always accommodating. Whenever I need a hotel in Charleston, I will stay here. The
Stayed 1 night in Nov 2025

8/10 Good

Amy

Stayed 1 night in Oct 2025

10/10 Excellent

Brandon

Stayed 1 night in Oct 2025

4/10 Poor

Janice

Traveled with group
Disliked: Property conditions & facilities, room comfort
This hotel was in a run down area of Charleston, and didn't feel safe for 2 female travellers. The whole floor on the 2nd floor had a strong over powering smell of weed. The following day, a very helpful receptionist allocated us a more suitable room on the 8th floor after we told her of the situation. The swimming pool is not in use and seems it has been this way for some time.
The hotel can't resolve the problem of homeless people or the area but worth mentioning. View from 8th floor window. Pool covered.
Stayed 2 nights in Oct 2025

10/10 Excellent

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities
We extended our stay with ease! Thank you!
Stayed 2 nights in Oct 2025

8/10 Good

JAMES

Liked: Cleanliness, staff & service
Not bad overall. Parking very tight. Room was clean,but really big stain on carpet.
Stayed 1 night in Oct 2025

4/10 Poor

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unfriendly staff.
Stayed 1 night in Oct 2025

4/10 Poor

David

Stayed 1 night in Oct 2025

8/10 Good

MIHAI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, Breakfast was good, vary options, Capitol street about 10 min walking (not too many restaurants and stores for a downtown). I was shock to see the mall nearby empty on a Saturday evening… and when I say empty I mean empty.
Stayed 1 night in Oct 2025

6/10 Okay

Patricia, Mayfield heights

Stayed 1 night in Oct 2025

8/10 Good

James

Stayed 1 night in Oct 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and pleasant.
Stayed 1 night in Sep 2025

10/10 Excellent

Travis

Liked: Cleanliness, amenities
It was a nice cozy stay will be staying again
Stayed 2 nights in Sep 2025

4/10 Poor

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
When we got downstairs to the breakfast buffet there was no meats, juice,cups, or bread for toast. All they had were a few scrambled eggs and a couple of biscuits that was it. I inquired how long it would be before any breakfast food would be brought out and said 10 minutes. Then all she brought out was waffle batter. Then the ice machine outside my room didn’t work. There were only 2 towels in the bathroom. And there were homeless people all up and down the sidewalk by the parking lot. The only Quality about the whole thing was the bed!
Stayed 1 night in Oct 2025

2/10 Terrible

Daria

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had mold in the bathtub and at the edge of the floor, an old broken lampshade with holes in it, a white comforter with little yellowish stains on it, scratched up furniture and a bed that dipped in the middle. They bathroom door had discoloration and was scratched up but I am not sure if it was dirt or stains. At breakfast they ran out of eggs, maple syrup and forks. I asked them to refurbish the food but had to finally leave so I am not sure that this was done. It was in the middle of the breakfast hours, not at the end.
Lampshade with homes
Bathroom mold
Scratched up furniture
Tub mold
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Feky

Liked: Cleanliness, staff & service
Overall it’s okay
Stayed 1 night in Oct 2025

6/10 Okay

Denise

Liked: Staff & service
Two people were yelling at each other on the hallway at 2:30 am.
Stayed 2 nights in Oct 2025

10/10 Excellent

breonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and personable staff. Breakfast was great but limited options. Very convenient location.
Stayed 1 night in Oct 2025

2/10 Terrible

Quantee

Liked: Cleanliness
Disliked: Staff & service
I booked a room for the wrong area and i could not get my room transfered to the same state different area and all i did was reserve it and i couldn't get a refund so thats what my review from how can i rate the stay if i never even stayed there.
Stayed 1 night in Sep 2025

10/10 Excellent

Kelly

Stayed 1 night in Sep 2025

6/10 Okay

Carol

Traveled with group
Disliked: Property conditions & facilities, room comfort
Although this is in the civic center district it is in a very run down area. There are lots of homeless people around the hotel and sadly a lot of them were sleeping on the pavement across from our window. There were also quite a few people who were quite clearly on drugs hanging about as well so overall it didn't not feel a safe area. We were a bit wary of leaving our car in the car park but all was ok. We did make sure we were back at the hotel before dark as it definitely is not a place to be at night.
Stayed 1 night in Sep 2025

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