Lots of random people in front of building smoking and loitering
Convenient location and friendly staff. The hot breakfast was a nice touch. We’ll be back.
Price Staff Breakfast Clean room Quiet Location Checkin
The first room was dirty and the second one had a dirty bathroom. They came and cleaned the bathroom after I called the desk. Then our toilet wouldn't stop running. Maintenance looked at it twice and told us there was nothing he could do as it needed a new part. The man at the desk said he was sorry but he could not give me a discount since I booked thru orbitz. My question for Orbitz is WHY do you book at Quality Inn in Charleston West Virginia???? I looked at the reviews which most said they had the same problems. I will think twice before I us Orbitz to book anything as quality must not be important to you either.
Tv did not work without calling front desk for assistance, could no get wi-fi in my room, ok in lobby not in room, desk clerk said when they have over 30% vaciency that happens. Did not tell wife but small bugs on floor, Not recommended
We stayed there and items were stolen from our vehicles
Rooms were spacious and the shower warmed up quick, breakfast offered an array of fresh donuts and eggs and other fresh items. Pleasantly surprised!
Hotel staff too busy ordering food during check in. Gave wrong room key and took forever to check in. Room was surprisingly clean and updated. However entire location smells like smoke.
Overnight stop between Virginia and Ohio Overall hotel was good value
the hotel staff was friendly, and the hotel was clean. But the hotel was outdated, several doors into the hotel were broken, the breakfast was stale, and when we asked for a blanket, we were given mattress pads to use as blankets. It was about $15.00 per night too much for this hotel.
Charleston Town Center is a short stroll from Quality Inn & Suites, and other popular attractions like Charleston Civic Center are within a mile (2 km). This 140-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
For your convenience, a buffet breakfast is served each morning for a fee.
All 140 air-conditioned rooms feature refrigerators, free local calls, and ironing boards. TVs come with cable channels, and guests can stay connected with free WiFi. Desks are also included.
At Quality Inn & Suites, guests enjoy an outdoor pool, a fitness center, and WiFi in public areas. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Lots of random people in front of building smoking and loitering
We thank you for your stay. We would like to know what we could have done to make your stay with us a better one. We hope to see you on any future trips to the area to make your stay more pleasureable.
Thank you for your valued opinion. We strive to provide excellent customer service. We hope to see you on your next trip to the area.
Convenient location and friendly staff. The hot breakfast was a nice touch. We’ll be back.
Thank you for taking the time to share your guest review on our staff. We strive to be the friendliest and cleanest hotel possible. To reach that goal during your stay is extremely important to us. Please let us know if there is anything that we could have done differently Have a blessed day
Thank you so much for the perfect 5 star guest review!
If you would take a moment and give me some details to help us understand your rating of 3 out of 5. Thank you David Burke
Price Staff Breakfast Clean room Quiet Location Checkin
We appreciate your remarks and hope that you will stay with us again soon. David Burke
I would like to know what we could have done to improve the rating you gave us. I am interested in how to make the guest stay better. David Burke
The first room was dirty and the second one had a dirty bathroom. They came and cleaned the bathroom after I called the desk. Then our toilet wouldn't stop running. Maintenance looked at it twice and told us there was nothing he could do as it needed a new part. The man at the desk said he was sorry but he could not give me a discount since I booked thru orbitz. My question for Orbitz is WHY do you book at Quality Inn in Charleston West Virginia???? I looked at the reviews which most said they had the same problems. I will think twice before I us Orbitz to book anything as quality must not be important to you either.
On behalf of the staff at Quality Inn & Suites thank you. David Burke
Thank you for your comments. This will help us achieve higher goals.