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Quality Inn & Suites Charleston - Civic Center

Property class: 2.5

Choose dates to view prices

Photo gallery for Quality Inn & Suites Charleston - Civic Center

A modern reception area with a counter, seating, and a well-lit ceiling.
A modern dining area with green chairs and tables, a kitchen counter with various appliances, and artwork on the walls.
A hotel room with a large bed, a desk, a chair, a lamp, an air conditioning unit, and a window with curtains.
A modern multi-story hotel with a flat facade, large windows, and a ground-level entrance with a bench.
A modern lounge area with patterned sofas, a flat-screen TV, and a bar area with seating.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Air conditioning
  • Gym
  • Business services
  • Housekeeping

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a chair, and a view of the outside.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Two double beds with headboards, a nightstand with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside tables, a nightstand, a desk, and a chair.

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Charleston

Located in Downtown Charleston, Quality Inn & Suites Charleston - Civic Center is next to Avampato Discovery Museum and Clay Center for the Arts and Sciences. This hotel has 140 rooms and welcomes guests with conveniences like free breakfast, free self parking, and a gym.

What's nearby

  • Clay Center for the Arts and Sciences - 3 min walk - 0.2 miles
  • Mountain Stage - 5 min walk - 0.3 miles
  • Charleston Town Center - 8 min walk - 0.5 miles
  • GoMart Ballpark - 8 min walk - 0.5 miles
  • Charleston Coliseum & Convention Center - 12 min walk - 0.7 miles

Getting around

  • Charleston Station - 11 min walk
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • ‪Fife Street Brewing - ‬6 min walk
  • ‪First Watch - ‬7 min walk
  • ‪Black Sheep - ‬8 min walk
  • ‪Jimmy John's - ‬8 min walk
  • ‪Adelphia Sports Bar & Grille - ‬5 min walk

About this property

Quality Inn & Suites Charleston - Civic Center

At Quality Inn & Suites Charleston - Civic Center, guests have access to a gym, free WiFi in public areas, and meeting rooms. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a banquet hall, and a TV in a common area.
Guests can expect to find TVs with cable channels. Refrigerators, coffee makers, and free local calls are also standard.
Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served at Quality Inn & Suites Charleston - Civic Center.
  • No cribs or infant beds are available.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Frequently asked questions

Are free cancellation options available at Quality Inn & Suites Charleston - Civic Center?

Quality Inn & Suites Charleston - Civic Center provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites Charleston - Civic Center?

As of Nov 9, 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Charleston - Civic Center on Dec 6, 2026 start from $80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Quality Inn & Suites Charleston - Civic Center?

This hotel is situated in Downtown Charleston, just steps from Clay Center for the Arts and Sciences and Avampato Discovery Museum, and within a short walk of GoMart Ballpark. You'll also find Charleston Town Center and Haddad Riverfront Park less than a mile away.

Is there parking available at Quality Inn & Suites Charleston - Civic Center?

Yes, uncovered self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible parking are also available for guests.

Does Quality Inn & Suites Charleston - Civic Center feature a casino?

No, Quality Inn & Suites Charleston - Civic Center doesn't have a casino.

Will I find an indoor pool at Quality Inn & Suites Charleston - Civic Center?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Quality Inn & Suites Charleston - Civic Center?

Couples staying at this hotel will appreciate amenities like a free daily breakfast plus some guestrooms include a city view and in-room massages.

Does Quality Inn & Suites Charleston - Civic Center have a hot tub?

No, this hotel doesn't have a spa tub.

Does Quality Inn & Suites Charleston - Civic Center have a restaurant that serves breakfast?

Quality Inn & Suites Charleston - Civic Center offers free buffet breakfast each morning though there is no restaurant.

Will Quality Inn & Suites Charleston - Civic Center allow pets to stay for free?

No, pets aren't allowed at Quality Inn & Suites Charleston - Civic Center.

Does Quality Inn & Suites Charleston - Civic Center have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Quality Inn & Suites Charleston - Civic Center?

The closest major airport to Quality Inn & Suites Charleston - Civic Center is Charleston, WV (CRW-Yeager), which is 4.7 mi away (12 minutes by car).

Are there rooms with balconies at Quality Inn & Suites Charleston - Civic Center?

No, there aren't any guestrooms with balconies at Quality Inn & Suites Charleston - Civic Center.

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 275 out of 1004 reviews
Rating 8 - Good. 240 out of 1004 reviews
Rating 6 - Okay. 187 out of 1004 reviews
Rating 4 - Poor. 155 out of 1004 reviews
Rating 2 - Terrible. 147 out of 1004 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Staff & service
The hotel room was clean, but the property was a bit run down. The entry is from the parking lot behind the hotel. There is a single elevator for accessing upper floors. The breakfast was tasty and served hot. One of the side streets by the hotel had street people camping along it. They in no way hindered or bothered us. The hotel is a short distance from a bar/restaurant/brewery district. It is also convenient to the freeway/highway system.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is a little rough, but the room was great and the hot breakfast was appreciated 👏
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Nice enough staff and accommodations, my only complaint is there were ants in my room.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Can be cleaner for the price. Staff was good and helpful. Could have better breakfast choices
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice that the elevator is just by the door entrance. Its so convenient when you carry you're things.decent room for the price.Also nice breakfast.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
How helpful that front desk was when I checked in. He was very kind and welcoming.I didnt like the parking and that they only had one ice machine working. But overall I was satisfied I would definitely stay again.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
It was fine. Things in the room were broken, room had a smell.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room, friendly staff. Free parking and convenient location. I did not have breakfast, but it looked nice.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean rooms, friendly staff
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
The area is full of homeless and drug users
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Homeless hanging out nearby, the pool was in a state of disrepair, stained hallway carpets. Just stayed less than 12 hours so it was okay, but definitely wouldn’t pick again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
It was a nice cozy stay will be staying again
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and polite
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Advertised a pool and the pool was out of service.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was clean & nice for the price point.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Fine enough room nothing special but nothing to turn you away
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Choose elsewhere. Why is it called the civic center. Its not close to it. It looks like a trap house from the outside. Its my hometown and I dont recommend it.
Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
No iron or ironing board. No kleenex. Finally almost recovered from bug bites
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Booked cause they had a pool and paid a higher price but when we arrived the pool had been permanently closed. It would have e been nice to know before booking that there was no pool.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and pleasant.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay during travels
Stayed 1 night in Jul 2025