Desk people delightfully friendly. Pat was great at check in. Room was clean but shabby. Maybe the new owner can spruce things up.
Homeless people roamed and noise from freeway.
The condition of rooms and beds are very poor
Stayed at this property because it was one of the only hotels in the area that offered smoking rooms. Staff was extremely friendly. Room was decent and the beds were comfy.
Despite saying nothing about this in the notes, they "require" the ID of all the people staying in the room. One of us didn't have our IDs, so they refused to let us check in. Then they went ahead and charged my card even after agreeing to cancel the reservation.
Arrived late at night to a not very pleasant front desk clerk. Room was non smoking but it was evident that it had been smoked in often. Motel looks run down.
Days Inn by Wyndham Charleston WV places you within a 15-minute drive of popular attractions such as University of Charleston and Charleston Coliseum & Convention Center. The 103 rooms at this hotel include refrigerators, microwaves, and espresso makers.
Guests can expect free WiFi and 32-inch flat-screen TVs. Beds sport premium bedding. Refrigerators, microwaves, and espresso makers are also available.
Days Inn by Wyndham Charleston WV offers free WiFi in public areas and coffee in a common area. Free parking is available if you drive.
Desk people delightfully friendly. Pat was great at check in. Room was clean but shabby. Maybe the new owner can spruce things up.
Homeless people roamed and noise from freeway.
The condition of rooms and beds are very poor
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Stayed at this property because it was one of the only hotels in the area that offered smoking rooms. Staff was extremely friendly. Room was decent and the beds were comfy.
Thank you for sharing your experience. We truly appreciate the insight regarding our staff as well as our area. Guest comments such as yours help us to continuously improve. Thank you for your business.
Despite saying nothing about this in the notes, they "require" the ID of all the people staying in the room. One of us didn't have our IDs, so they refused to let us check in. Then they went ahead and charged my card even after agreeing to cancel the reservation.
Dear Chris, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We apologize for any inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience in the future.
Arrived late at night to a not very pleasant front desk clerk. Room was non smoking but it was evident that it had been smoked in often. Motel looks run down.
Dear Jason, Thank you for sharing your feedback. We strive to provide a clean, comfortable room and are disappointed your stay was unsatisfactory due to the odor concern you describe. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please accept our apologies that your stay was less than satisfactory. We encourage you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.