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Holiday Inn Express Civic Center

2.5 out of 5.0

Recent guest reviews

Shuttle service depenable. Breakfast food and choices sre very good.

Very clean and nice hotel. The staff were very friendly and accommodated us by allowing us to check in early so we could get ready for the wedding. There is a mall right down the street which is very convenient if you forget your dress belt for the wedding! Within walking distance to some nice downtown eateries and bars. I would recommend this hotel which is nice for the money.

what I expected...nothing fancy. we went to charleston for a race...needed a place close to the race and close to registration...it was a nice convenient hotel...cheap...but comfortable.

Above average property, good breakfast. Staff was very attentive - especially when they had to open our room door when it was stuck in the locked position!

The rooms were awesome and the bed very comfortable. Nice location near the mall and the included hot breakfast was awesome.

In walking distance of downtown Charleston. Great 24 hour shuttle from airport.

I had gotten a late start and knew I would be arriving late. I walked in, presented my ID and was given a room key. It was so convenient and easy. I was very tired and didn't want or need any hassle at that time of night.

My wife and I stay here every year for the Charleston Distance Run. For seven years we have been completely satisfied. We will return next year.

Room was spacious and comfortable. The included breakfast buffet was great. At a big selection and plenty of hot items.

great place to stay. They were doing some remodeling but other then that it was perfect.

Conference was called off, so we never went. Holiday Inn is the best place to stay for any events in Charleston, WV. However, Holiday Inn got to keep our money. However, that is okay, we know when we use online sources, that is going to be the way it is. THank You. The Clark's

Came to Charleston WV to celebrate New Years with friends. My Hotel stay was excellent..

Was there for emergency situation, so had to make arrangements at last minute. Stay was only two nights. I chose this because it was the best-rated hotel at this price. I was traveling by myself and did not put the hotel to any major service test. However, every staff member I met gave me a big smile and a friendly greeting throughout my stay. The breakfast was a better-than-average choice of hot and cold items and everything I had was fresh and tasted good. The hotel is not brand new, but very well maintained and the room was great. I had a king room - good mattress and bedding, sofa (sleeper) w/ coffee table, nice desk w/ chair - all very clean and in great condition. No microwave or refrigerator and this is the first place I've stayed in a while that has not yet upgraded to HDTV, but CRT set they had was a nice size and in excellent working order. Great access to downtown shopping (Towne Centre Mall), restaurants, etc. Even though they had a pretty good crowd both nights and the hotel is located between two busy streets, the room was comfortably quiet - other than the air conditioner, which was the fairly common individual units built into the outside wall of rooms at many hotels. The unit was well-maintained, as quiet as any and controlled easily with a wall-mounted thermostat, but these units are never as quiet as remotely-located zoned air-conditioning. Bottom line for this hotel is good location, friendly staff, comfortable room and very clean.

My wife and I have stayed in this hotel for the Charleston Distance Run each of the past five years. We have had no problems with the staff, the room, or the other guests. We will be back next year.

Friendly staff, no issues getting in or out

I was in Charleston on a 3 day business trip and thought the experience was one I would like to forget. I won't stay at that hotel again. It is nothing more than a poor rework of an old Holiday Inn. When I checked into the room I noticed an 8 to 10 inch strip of mold in the tile grout the first day I was there. I told the front desk about it, it was never fixed during my stay. Probably was a 5 minute job at best.

We were in town for a concert. Very satosfied with the accomodations. Staff went out of their way to be helpful. The shuttle driver was esoecially gracious and helpful. We'll stay their again.

We went there to see a concert. Great Hotel with no complaints. Conveniently located next to the Civic Center where the concert was held and next to the mall. Had no reason to use a car. Everything including the civic center, restaurants, mall etc. were next to the hotel.

We booked this room as a resting spot during holiday travel. We booked it because it said it was pet friendly but when we got there, they said they were not. They allowed us to stay but like usual -- not to let anyone see your dog!? So anyone looking to book a room with pets should be aware that it is a mistake that they are listed as pet friendly on the website.

I was traveling on business, and needed a simple, easily accessible place to stay while I worked. I've had overall good luck with the Holiday Inn brand over the past couple of years, so I booked with the Express at Civic Center. Upon arrival (a late arrival at midnight) I was given a double bed room (despite indicating and paying for a King) which lacked a desk and was somewhat noisy. My priority club number was not on file (second time this happened at this hotel.) Despite the lack of attention, the stay was fine, if mediocre. I'd stay here again, but only if the other local hotels were booked.

100 Civic Center Drive Charleston WV

Holiday Inn Express Civic Center places you next to Charleston Civic Center and within a 10-minute walk of Charleston Town Center Mall. This hotel has 195 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. In central Charleston, the hotel is also close to Avampato Discovery Museum and Clay Center for the Arts and Sciences.


Dining

Free buffet breakfast is included with your stay.


Rooms

Holiday Inn Express Civic Center's 195 air-conditioned rooms provide microwaves, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, ironing boards, and desks are other standard amenities.


Property features

Renovated in 2012, Holiday Inn Express Civic Center offers a fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center and laundry facilities.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, Accessible (Hearing)

Twin 2 | Sleeps 4

Guest reviews for Holiday Inn Express Civic Center

Everyone (1) Couples (7) Business (11) Family (8) Friends (4) Other (1)
3

good access to airport

Everyone

Shuttle service depenable. Breakfast food and choices sre very good.

By on Jun 28, 2016

Review comment responded on Jul 8, 2016

Thanks for the great review and we look forward to seeing you again on your next visit!

4

wedding reception

Couples

Very clean and nice hotel. The staff were very friendly and accommodated us by allowing us to check in early so we could get ready for the wedding. There is a mall right down the street which is very convenient if you forget your dress belt for the wedding! Within walking distance to some nice downtown eateries and bars. I would recommend this hotel which is nice for the money.

By on Jul 21, 2015

3

average

Families

what I expected...nothing fancy. we went to charleston for a race...needed a place close to the race and close to registration...it was a nice convenient hotel...cheap...but comfortable.

By on Apr 6, 2015

4

helpful staff

Families

Above average property, good breakfast. Staff was very attentive - especially when they had to open our room door when it was stuck in the locked position!

By on Mar 15, 2015

5

great hotel

Families

The rooms were awesome and the bed very comfortable. Nice location near the mall and the included hot breakfast was awesome.

By on Jun 25, 2014

3

convenient to downtown charleston

BusinessTravelers

In walking distance of downtown Charleston. Great 24 hour shuttle from airport.

By on Jan 29, 2014

5

it was so easy

BusinessTravelers

I had gotten a late start and knew I would be arriving late. I walked in, presented my ID and was given a room key. It was so convenient and easy. I was very tired and didn't want or need any hassle at that time of night.

By on Jun 15, 2013

5

dependable

Couples

My wife and I stay here every year for the Charleston Distance Run. For seven years we have been completely satisfied. We will return next year.

By on Sep 3, 2012

3

holiday inn express

BusinessTravelers

Room was spacious and comfortable. The included breakfast buffet was great. At a big selection and plenty of hot items.

By on May 11, 2012

5

awesome

GetawayWithFriends

great place to stay. They were doing some remodeling but other then that it was perfect.

By on Jan 9, 2012